Customer Reviews for BTA Self Storage Forney
(U-Haul Neighborhood Dealer)

211 reviews

16303 FM 548   Forney, TX 75126

(469) 721-6448

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 721-6448

16303 FM 548
Forney, TX 75126

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Markisha Beckett 
Rating:
5.0

Awesome customer service!

Bush Nguyen 
Rating:
5.0

Customer did not leave a comment.

Aaron Hunter 
Rating:
4.0

The rep who assisted me was professional, friendly and communicative.

Leonard Benedetto 
Rating:
3.0

Customer did not leave a comment.

Regina Jackson 
Rating:
5.0

Customer did not leave a comment.

enny Guillen 
Rating:
1.0

The white woman at the counter was very rude. She threatened to charge me $75 for inappropriate parking and i parked infront of the building next to the uhaul vans. She also said they were not allowed to drive the trucks but her coworker moved the truck in front of me. She was very lazy, she never left he seat and when i showed up at 2pm she had the front door locked. I knocked for 10 minutes and she kept working on her computer and made me wait outside. The sign said they were out on property but she was sitting at the desk and I could see her. Her coworker (a gentleman) came out and pointed at the door signaling there were customers at the door. Thats when she decided to open the door. I would never return to this location because of the bad customer service and the treatment i received made me feel it was because of my race. This racism bothers me the most aside from the laziness exhibited. The gentleman on the other hand was very nice.

Jaime Castro 
Rating:
5.0

Customer did not leave a comment.

George Ferguson 
Rating:
4.0

Great location and in and out fast. A little disappointing that if you book a reservation online and they do not have the trailer that you need, you no longer get to upgrade to the next size up for the same price. Will now start to shop around now vs just going with uhaul every time.

Trevor McMahan 
Rating:
4.0

Customer did not leave a comment.

Simone Lister 
Rating:
5.0

From beginning to end I was highly impressed with the service. Thank you very much. I will definitely recommend

Rodolfo Fuentes 
Rating:
5.0

All was good.

Dale Pohlman 
Rating:
5.0

Customer did not leave a comment.

Shannon Taylor 
Rating:
5.0

I always use this location. The people are friendly and fast.

Gabrielle Brown 
Rating:
4.0

Customer did not leave a comment.

Thomas Rushton 
Rating:
2.0

I was charged for equipment that wasn’t provided even after being told it would be removed. Then was charged additional money for unknown reasons.

Mason Highsmith 
Rating:
5.0

Customer did not leave a comment.

Jesse Castilleja 
Rating:
5.0

Customer did not leave a comment.

Andrew Berry 
Rating:
5.0

Customer did not leave a comment.

daevonda hawthorne 
Rating:
4.0

personable, professional,, and quick

Frank Akridge 
Rating:
4.0

Maintain what you are doing best

Sunday Ajitoni 
Rating:
5.0

Very knowledgeable and friendly staff.

Judith Smith 
Rating:
5.0

Customer did not leave a comment.

laquita mosley 
Rating:
5.0

Nothing, everything was great

LANEDIA SMITH 
Rating:
5.0

Customer did not leave a comment.

Susan Ramberg 
Rating:
5.0

Trailer not clean so she cleaned it out quickly

Pat patterson 
Rating:
1.0

I was called a lier. And was told by higher management that it was just a $280.00 miscommunication on my part. I would not recommend this place to a dog!!!!!

Burt Alton Wayne Monroe 
Rating:
5.0

Customer did not leave a comment.

Ricky Bickham 
Rating:
5.0

This is my third opportunity to rent from this location and I am again impressed at the helpfulness of the staff! Great equipment too

Larry Lewis 
Rating:
5.0

Customer did not leave a comment.

Pressley Allison 
Rating:
5.0

Customer did not leave a comment.

Alex Martinez 
Rating:
5.0

Gayland Grant is by far the best UHaul employee ever!!

Cindy Riley 
Rating:
5.0

Customer did not leave a comment.

Thelvin Hawkins 
Rating:
4.0

Customer did not leave a comment.

Miguel Browne 
Rating:
5.0

Customer did not leave a comment.

Maria Valentin 
Rating:
5.0

Well their front door to the office is a little weak. On a windy day it could blow that door and do some damage to the door. But aside from that the service was great nice friendly people working inside and they took care of me with no problem

Justin Hymes 
Rating:
5.0

Fast. Friendly. Very clean place. No problems at all The trailer pulled great

John Vaught 
Rating:
4.0

Lower the cost

JEROME MORRIS 
Rating:
4.0

Customer did not leave a comment.

Sharese Bell Thomas 
Rating:
5.0

Customer did not leave a comment.

Deana Haley 
Rating:
5.0

Everything was terrific. I started in Terrell tx. They did not have the equipment that I needed so she knew where we needed to go so she made the reservation for us closer to where we needed it. Very friendly helpful lady. When we made it to Forney everyone there were friendly and helpful Took me about 10 minutes to get on the road Very pleasant experience

Donald Matejka 
Rating:
5.0

I had to replace the windshield wiper as it was already broken. A spending that should not have been mine

andre derosier 
Rating:
5.0

Customer did not leave a comment.

Michele Rand 
Rating:
5.0

Staff was very helpful

Ryan McKnight 
Rating:
5.0

Customer did not leave a comment.

Mary Rolfe 
Rating:
5.0

Customer did not leave a comment.

Clayton Cripps 
Rating:
5.0

Customer did not leave a comment.

Mary Ann 
Rating:
5.0

Customer did not leave a comment.

Krista Harrington 
Rating:
5.0

Very nice facility with excellent service!

DAMAR CHRISTOPHER 
Rating:
5.0

Everything was good!

DEREK WILSON 
Rating:
5.0

Great customer service very friendly and helpful. I will recommend it for anyone.

Myrtis Dillon 
Rating:
5.0

Customer did not leave a comment.

JAMES NAU 
Rating:
5.0

Will decently return to this location again

Pearl rodgers 
Rating:
5.0

New location Well maintained, Staff very friendly & knowledgeable

William Martin 
Rating:
4.0

Customer did not leave a comment.

Patrick Stewart 
Rating:
5.0

Mobile use for check in and out was super easy! I called on Saturday and spoke with Todd and he was very helpful and sent me links what to expect on Sunday when getting the truck!

William Davis 
Rating:
5.0

Customer did not leave a comment.

Hugh Morrow 
Rating:
5.0

Everything was perfect

Eduardo Palma 
Rating:
5.0

Customer did not leave a comment.

Larry Lewis 
Rating:
1.0

Customer did not leave a comment.

glenn johnson 
Rating:
5.0

Customer did not leave a comment.

Marie Bonny 
Rating:
5.0

Your service was great - and Amanda was very professional and helpful!

Dolores Neder 
Rating:
5.0

Customer did not leave a comment.

Danielle Jones 
Rating:
5.0

A+++

Coy Hawkins 
Rating:
5.0

Experience was great and the person who helped us was really friendly! Will definitely recommend this place to friends and family.

Cindy Khampa 
Rating:
5.0

Attendant was excellent

Steve Cook 
Rating:
3.0

Normally, I’m very excited to go to the U-Haul in Forney because of great customer service until I was almost turned away for not having a Forney address my understanding from dealing with U-Haul for the past years I’ve never encountered a situation, such as such as this U-Haul has been known for the brand That you can pick up and drop off anywhere that is some U-Haul service matter fact, the U-Haul that I rented was from Missouri I feel that customers shouldn’t be put in a certain standard because of other bad actors. Also feel that when you rent from a U-Haul location that won’t throw trucks back They should let it be known to all renters before the vehicle is taken off the lot. Also, this time renting from this certain location in Forney the truck was absolutely dirty inside and out. It had sticky stuff on the doors. The floors had tobacco droppings all over it. Normally I would have gave this location a great review because I believe the manager of this in particular lady that I always service me is a great customer service representative. I wish I knew her name, I would’ve said it but she knows who I’m talking about and I thank her a lot for acknowledging that I was a loyal customer to that location even not living in Forney. I have a disabled son that’s paralyzed from the waist down and I have to rent trucks from this location because he lives in the area, Lennox loop, hollow.

Kendrick Colston 
Rating:
5.0

Great customer service.

Maricela Alcantar 
Rating:
3.0

The app process was horrible it would tell me that my reservation could not be found spent an hour trying to get somebody on the phone and finally did. It was corrected then as I went through the process it said a truck had not been assigned to me had to get back on the phone to request someone and had to wait again and finally got someone to help me. Then on my way there I thought I'd check it and got another error trying to retrieve the truck took about an hour for someone to call me on the emergency line then the chat finally gave me a 24/7 customer service number which should have been available on an email instead of trying to have to use chat. After an 11:00 a.m. pick up I finally picked it up at 1:30 it was a horrible experience and a waste of my time. And in order to pick up at 1:30. Then returning we had an issue called customer service they told me not to use the app and to just go directly online because we had another issue returning it and they had to help us get it returned.

ignacio guillen 
Rating:
5.0

Customer did not leave a comment.

Albert Lamai 
Rating:
5.0

Customer did not leave a comment.

Harvey Rison 
Rating:
4.0

Customer did not leave a comment.

Aaron Marquez 
Rating:
5.0

Customer did not leave a comment.

DAVID WINKLER 
Rating:
4.0

Front windshield was very dirty and difficult to see thru driving into the sun. And yes the sign in the window does say plus mileage.

jeff boek 
Rating:
5.0

Customer did not leave a comment.

Joyce Hardin 
Rating:
5.0

Customer did not leave a comment.

asa Reppen 
Rating:
1.0

Got there this morning a little after eight and could not figure out where the vehicle was. Not where the app told me it was. So I finally called BTA storage and they told me it was in the parking lot next-door so I went to the parking lot and found it. Started to check in my vehicle and the app cut out in the middle of it. So therefore, it never gave me the code to get into the back of it. Called and Bility was talking and was trying to figure it out and then hung up. So I called back. That lady was extremely rude. Talk to me like I was stupid and told me the online check-in process had already finished well lo and behold I didn't have the damn code so I could not get into the vehicle. finally got into the vehicle so now an hour late into moving then I get a text at 11:45 AM. Tell me it's time to complete my online chicken well hell I've already done that and been driving. So then I go to return it. Get to the storage place and there is a sign on the gate that says call 1-800 U-Haul for gate code so I called one 800 U-Haul for the gate code for the First Lady could not figure it out didn't know what to do gave me a code didn't work, so told me I needed to call the general manager of the store and try and get a hold of him so he can get me in and then magically right before the number the phone hung up again. And through all this the app closes again and now says return final completed. Well it's not completed because I'm currently waiting outside of the gate and wasn't allowed to take any pictures. So I called back. Megan answer the phone. Megan proceeded to tell me that my turning was complete and I had already done everything I needed to, I did not though because I would like to have written a nice review of all the horrible shit I've gone through for the day and I wanted to take pictures of how clean I left it. So now Megan is trying to help me and she has tried everything from giving me the code to calling three or four of her people who I'll tell her the same code and she has called the manager herself at the property multiple times, and he did not answer, so now I have to take off work tomorrow and bring it back so now I had to call into work and lose an entire works pay. I am not happy at all. This has been the most horrible experience I have ever had my only saving grace was Megan, who is actually nice to me at the end of the day, unlike any other employee. Oh, and by the way, if you want to send a text and tell someone to do a review and if my call was answered and I was helped properly leave the right person's name because that's kind of messed up that Weslyn and Omar get a bad review when it was not Westland and or Omar. So ended up calling and filing a complaint, I was told that I would get a call back within a couple of business days. I never heard anything horrible business.

Haley Julin 
Rating:
5.0

Excellent

Samuel Tesfamichael 
Rating:
5.0

Customer did not leave a comment.

brandon brooks 
Rating:
5.0

The representatives in the office were extremely friendly and efficient. Great location, great inventory selection!

Larry Lewis 
Rating:
5.0

Nothing place is brand new location very clean employees very friendly and professional

Antonio Tan 
Rating:
5.0

Customer did not leave a comment.

Tim Henson 
Rating:
5.0

Customer did not leave a comment.

Sebryna Shipler 
Rating:
5.0

This is a really well run facility. Shelly and Amanda are so helpful and nice and made sure that we had a great experience. Thanks!

Elizabeth Cox 
Rating:
3.0

I would not recommend Uhaul. Moving is hard enough, Uhaul made it harder for us.

Nattalie Saldivar 
Rating:
5.0

Fantastic service, I've never visited a UHaul location that had this many staff to take care of us, made the process so much easier. Let's be honest, when you are needing a truck/trailer, it's not exactly a stress-free thing you are doing, do reducing that stress at the pickup time was huge for me. Thanks for everyone taking care of me.

Jasen Hicks 
Rating:
5.0

Excellent from start to finish!

Kimberly Gover 
Rating:
5.0

Customer did not leave a comment.

Mark De 
Rating:
5.0

Best U-Haul in Forney! Great customer service !

Kendrick Colston 
Rating:
1.0

Customer did not leave a comment.

Kofi Bediako 
Rating:
5.0

Nothing every thing was great. Thank you.

Kenneth Duriden 
Rating:
5.0

This was one of the best places I've rented from!

Angela McKinney Dismuke 
Rating:
4.0

Customer did not leave a comment.

Michael Magee 
Rating:
5.0

Customer did not leave a comment.

brandilyn Bennett 
Rating:
5.0

Keep Amanda.

Darrell Martin 
Rating:
4.0

Customer did not leave a comment.

Rodrick Mosley 
Rating:
5.0

This location was excellent!!! However UHaul service online and texting and phone service was horrible!!! A total and complete fail!!!!! If not for the excellent recovery by this location it would have been a disaster all day instead of the first hour.

Robert FRIDENSTINE 
Rating:
5.0

Customer did not leave a comment.

TRENTON WITT 
Rating:
5.0

Same as above

Charles Alley 
Rating:
5.0

Customer did not leave a comment.

Regina Beacom 
No reviews have been submitted for this location.

Additional Services at this Location

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