Customer Reviews for BSG Spencer Hwy JV
(U-Haul Neighborhood Dealer)

299 reviews

7430 Spencer Hwy   Pasadena, TX 77505

(281) 886-0580

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(281) 886-0580

7430 Spencer Hwy
Pasadena, TX 77505

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lack of attention to detail in the rental I had made me give an average rating. No dolly's or protector pads as was asked and ordered. Gave us having to find these items and purchased some to help with our move. Then had to chat with online and wait to get them refunded back to me. So made return waiting late at night to make final payment due to have to deal with the money charged returned due to lack of attention. Was exhausted and annoyed so make me think before I recommend or use this location again.

Cheva Ramirez 
Rating:
5.0

Customer did not leave a comment.

steban soto 
Rating:
1.0

The Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn’t even have a label and the whole return process took so long and just wasn’t good. Never would use either locations again.

Clarissa Soliz 
Rating:
4.0

Very accommodating

Joseph Lester 
Rating:
5.0

Customer did not leave a comment.

Matthew Balzly 
Rating:
5.0

More clear instruction about key return after hours.

Gerald Garner 
Rating:
4.0

Customer did not leave a comment.

odell murray 
Rating:
3.0

The location was closed for the holiday and it took me 30 minutes to be able to get ahold of someone to contact a uhaul representative so that I could access my rental truck. Daniel however was very nice and assisted me with the inconvenience. The business needs to make sure they communicate with their u-haul reps to ensure this doesn't happen again. It was raining which made the wait an even bigger inconvenience.

Elizabeth Nguyen 
Rating:
5.0

Thank you

Elizabeth Crowley 
Rating:
5.0

I appreciate your service and help ... thank you

Jose Interiano 
Rating:
4.0

When I got to the rental office, as it turned out my reserved vehicle had not been turned in. The person that had it did not bring it back nor did they call to notify of the delay. The attendant then worked to get me a different rental, they found me a 10 ft nearby (as opposed to the van I had chosen when I reserved my vehicle). I had to go to the different location, thankfully it was not far. Seems to me that, perhaps, and I realize this is extra work, but checking on a vehicle that is due back for another reservation may be a good idea. Your staff worked diligently to get things done and I appreciate it.

Arlyn Mcnew 
Rating:
5.0

Katlin , the store representative, was very greart helping us get what we needed for a one day rental.

Joyce Sease 
Rating:
2.0

There was an issue with doing the online rental. Took about 15 minutes for the rep to trouble shoot it. He said he would be there till 7pm. I got there at 620pm and he was gone. The sign on the building said they were open till 8pm. They app said to drop keys in drop box..there was no drop box. Customer service called manager on telephone no answer. Had to leave keys in U-Haul. Two others customers were waiting on the premises too. There was three metal boxes with locks but no way to unlock them.

Jose Martinez 
Rating:
5.0

BSG Spencer are one of best UHaul agencies. The staff are friendly and very helpful. I highly recommend this business.

Alex C Ramires 
Rating:
5.0

Customer did not leave a comment.

Kent Gray 
Rating:
5.0

Customer did not leave a comment.

Catherine Espinoza 
Rating:
5.0

Caytlin was awesome. Very friendly, patient and great customer service Representative.

Marjorie Rival 
Rating:
5.0

Very efficient service.

Alex C Ramires 
Rating:
5.0

Very easy process

Richard Guillen 
Rating:
3.0

Truck had a low tire, cracked windshield and side damage when we picked it up. The site is not manned so it is done all remotely and through the app. Very impersonal.

Dale Dommer 
Rating:
1.0

The odometer was stated wrong and we were charged more.But the person was really nice and fixed the problem instantly!

Kyeongpil Ko 
Rating:
5.0

Very efficient.

Alex Ramires 
Rating:
5.0

I didn't get the lady's name at the desk. But she was awesome kind and courteous.

Donald Binford 
Rating:
5.0

Customer did not leave a comment.

Kimberly Oldfield 
Rating:
5.0

Customer did not leave a comment.

Alice Keener 
Rating:
5.0

The representative Russell was very helpful and knowledgeable in assisting me with my truck rental, I would definitely recommend him and this location for future service

Mary Spencer 
Rating:
5.0

Customer did not leave a comment.

Joe Wood 
Rating:
5.0

Customer did not leave a comment.

Brent Shore 
Rating:
3.0

The truck cabin smelled like urine, and the air conditioner did not consistently work.

Allison Crawley 
Rating:
1.0

The employee working the counter was extremely rude and unprofessional

Shannon McDougald 
Rating:
5.0

Although, I had an check with my phone the attendant provided excellent service.

LaShaundra Crawford 
Rating:
2.0

There was no dolly even though I paid for one. Also there was no drop box for the keys, instructions unclear.

Darrion Guest 
Rating:
2.0

The return key slot was not easy to notice. It took me 10 minutes to find it and there were no instructions on where it was and the pictures on the website didn't match what was on the property.

Jared White 
Rating:
5.0

Customer did not leave a comment.

Kalista Kirkland 
Rating:
5.0

Customer did not leave a comment.

christopher martinez 
Rating:
5.0

Customer did not leave a comment.

SANDY MITCHELL 
Rating:
5.0

None

Vitalino Ixcoy 
Rating:
5.0

N/A

Vitalino Ixcoy 
Rating:
5.0

Customer did not leave a comment.

june saulter 
Rating:
5.0

Perfect customer service

marc morris 
Rating:
5.0

Customer did not leave a comment.

Josue Zuniga 
Rating:
5.0

The entire process was fast and easy. The lady at the storefront was very helpful.

Irma Lopez 
Rating:
3.0

Felt like representative was not very friendly, polite or welcoming. Also felt the price of the gasoline was ridiculous.

Monica Lopez 
Rating:
5.0

Customer did not leave a comment.

Richard wacker 
Rating:
4.0

Customer did not leave a comment.

Kimberly Moody 
Rating:
3.0

None

HUSSEIN AL AMERI 
Rating:
5.0

Customer did not leave a comment.

william wilson 
Rating:
5.0

Customer did not leave a comment.

keegan pereira 
Rating:
5.0

Great customer service at this location

MARCUS VINCENT 
Rating:
5.0

Keep the service agent,I don’t recall her name but she was very professional and curtious to every customer that came in and she was very nice.

MARCUS VINCENT 
Rating:
5.0

Customer did not leave a comment.

Dorrie Rushing 
Rating:
2.0

Better service. Place was closed when we got there during business hours, instructions were not very clear, and the correct keys were not given we had to turn around to get the key to unlock the back.

tania anguiano 
Rating:
5.0

Customer did not leave a comment.

Shirley Johnson 
Rating:
3.0

Customer did not leave a comment.

David Salas 
Rating:
2.0

Truck was absolutely filthy. Horrible ride. Several warning lights on the dashboard. Very cramped for average-sized driver.

HAROLD DELANCY 
Rating:
5.0

Customer did not leave a comment.

Lester RosewellJr 
Rating:
5.0

Customer did not leave a comment.

Jerome McClendon 
Rating:
3.0

Close early. This experience with U-Haul was very frustrating. Tried to drop at a different location and they would not accept. Drop off experience was very frustrating.

Donald Fontenot 
Rating:
1.0

First the location did not have blankets and I got charged. Second the U-Haul had a hole in the roof and my furniture got wet. Been trying to report the issue but no one calls me back and I spent 2 hours on hold and then hung up on

Angela Rolling 
Rating:
4.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Excellent service!

Cesar Seymour 
Rating:
3.0

Equipment I needed was not on the truck furniture dolly and appliance dolly had to go another location to pick these items uo

Terry Jefferson 
Rating:
5.0

Customer did not leave a comment.

Richard Silvernail 
Rating:
1.0

Arrived at schedule pick up time, but no one was on the campus to rent us the U-Haul. Had to wait almost and hour for someone to show up. Once we got the U-Haul, the tank was close to empty and the back was dirty and not swept out.

Ritchie Gadison 
Rating:
3.0

Make sure the equipment is clean and maintained properly. My cargo van rental was filthy on the interior, front windshield was dirty on outside and worse on the inside, there was no windshield washer fluid in the reservoir. I had to purchase a gallon and put it in myself. The right hand side mirror did not work and could not be adjusted.When ever I called into the office to get some help or make changes, I had to call multiple times to get anyone to answer. I left a message for the manager and they never called me back. The store employees could not help and refer you to the corporate U-Haul number for help. These issues are major concerns and this has been the worse rental with U-Haul since I was 18 years old and I am now 62 and retired. I have rented, driven and towed with U-hauls of all sizes and have never had an issue in all those years of my life so far.

ANITA FANKHANEL 
Rating:
5.0

My only comment is that I had to keep the truck an extra day and I was never able to contact anyone at the location to let them know. I left a couple of messages and no return calls. Otherwise it was a great experience

David Stockton 
Rating:
4.0

Customer did not leave a comment.

Tiana Purifoy 
Rating:
3.0

A great functional truck, but didn’t expect to fill up nearly the whole gas tank upon pick up. $95 up front… not okay.

Ashley Williams 
Rating:
2.0

Truck had a bad tire and it bounced and drove very bad. Truck mileage from last rental was entered incorrectly in the computer and I was charged for 26 miles instead of 8 miles. If this is not corrected ASAP, I will contact AM EX and file a dispute which means no one gets paid until completed.

laura lynch 
Rating:
3.0

Make sure truck has nothing in it before giving it to next person

ENCARNICION ALBA 
Rating:
4.0

Customer did not leave a comment.

Mason Meyers 
Rating:
5.0

Customer did not leave a comment.

Thomas Deen 
Rating:
5.0

Great service

JASON HAMPTON 
Rating:
3.0

Customer did not leave a comment.

Jessica Strawberry 
Rating:
3.0

I originally contracted to rent a van in Webster. I was contacted and told that it had been changed to League City. When we arrived at League City, we were told the van wasn't available and we had to go to Pasadena. Then the van we rented was dirty with bugs on windshield. After driving it to San Antonio, the tire was low. We contacted UHaul and were sent a service provider who could not help us. So then we had to contact UHaul again and have another provider come and change the tire. In addition the rate we got was not fully explained to us. All in all, I would not rent from UHaul again.

Joseph Wallack 
Rating:
5.0

Very Satisfied!!! I needed a same day rental due to another truck rental company cancelling my reservation last minute. The regional person called quickly and set up my reservation and even went above in making sure I got a better rate for my rental. Everyone was professional and kind in working with. Thank you.

Robert Drewett 
Rating:
5.0

Customer did not leave a comment.

Adrian Mata 
Rating:
5.0

Customer did not leave a comment.

Scott Kranzfelder 
Rating:
3.0

I was told .29 cents a mile...and it was not a pleasant experience. With all the hidden fees.....wish you all would've we explained at the beginning. I was on hold and transfer 3 times. Manger was very rude and unprofessional! She never returned my call. I think her name was Amber if I'm not mistaken.I went back after my transaction. No sympathy what so ever. I Tried explaining and refused to hear me out! I spoke with the young girl at counter who helped me...

valerie martinez 
Rating:
5.0

Cab more clean thanks

Gerardo Perez 
Rating:
5.0

Super fast and convenient! Nice location. Bring open on a Sunday was a life saver for a last minute emergency move! :)

Robin Kelly 
Rating:
5.0

Customer did not leave a comment.

Justin Barrera 
Rating:
1.0

I was told if I had the truck back before business hours, I would not be charged for 2 days rental. We picked up truck at 12pm and brought it back around 2am. We were charged for 2 days. We were also told that the appliance dolly charge would be dropped from our invoice since it wasn't on the truck and we were charged 2x for it. Very disappointed.

Ben Repman 
Rating:
2.0

I ordered a 26ft moving truck that was advertised to have a lift gate for ease, but it didn’t. I also requested several furniture dollies and moving blankets, but none were available to me on the day of. I scheduled my pick-up online for 9 am, then was informed the day before that the store didn’t even open until 9:30. Unfortunately, the whole experience was an inconvenience.

Ian Reilley 
Rating:
5.0

Customer did not leave a comment.

Alana Dahlinger 
Rating:
3.0

I did the self-check in to save time, but I still had to wait for another customer to go through the 20 minute process of paying before I got the keys to my truck. It was no fault of the employee present, as they were the only staff on site, but the company should not advertise "avoid the wait in line" unless it can actually deliver on that.

Jorge Garcia 
Rating:
5.0

Super fast and easy

Jason Champion 
Rating:
4.0

The manager was on duty, but when I drop the truck back off there wasn't anyone in the office. I called but no answer. I don't want to pay the $20 convenience fee. I turn the truck back in before time. But overall it was a good rental. What was the final charge?

ANTHONY EVANS 
Rating:
5.0

Amber was very professional and no need to change anything!

EDITH RODRIGUEZ 
Rating:
5.0

Well it was my first time renting a uhaul and when I inspected it I didn't know there were seals on the dolly and moving blankets, so I called the store and I was hoping not to get charged for the dolly and blankets other than that it was a great experience.

ADRIAN GARZA HANCOCK 
Rating:
5.0

Customer did not leave a comment.

SAMMEKA SHELLEY 
Rating:
5.0

Don't remember we the ladies name that help me but she was very polite and helpful. Thanks again Uhaul

Charles Register 
Rating:
5.0

Customer did not leave a comment.

QUEENA CONLEY 
Rating:
5.0

Everything was great

delores allen 
Rating:
1.0

Could not get my truck a night that I needed it because the Dadgum Internet kept freezing up and asking for passports and other peoples phone numbers and the Internet thing just does not work when I went in there the first day to get it I called and called the girl did not open the store till 10 or after 10 so she told me she would be there at nine the next morning if I had problems getting the truck luckily I went there at nine she was not there a man drove up I told him I come to get a truck he told me they weren’t open yet I said I don’t care that this truck last night and cannot get the key thing to open could not get online every time I tried to go online to do something it would have the freezer I wouldn’t let me click over it was just a nightmare and I think I got charged 2995 and I had a small truck that’s supposed to be 1095 but I’m so over it I’m not gonna go up there and complain I’ll bill was 40 something dollars you’ll keep my money if that’s where you work at 3 miles on the truck I better not be charged anymore than what I was charged but the chargers that charge was too much

Linda Lawrence 
Rating:
1.0

I was scheduled to pickup at 9am the sign said they didn’t open till 9:30am finally at 10:10 a woman shows up also I never was able to speak to a live person at uhaul nothing but recordings I will never use uhaul again

BEATRICE HARTMAN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WILSON 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WILSON 
Rating:
5.0

Customer did not leave a comment.

MARIO CORRANCO 
Rating:
5.0

Super simple and quick!! They were prepared.

Debra Gallington 
No reviews have been submitted for this location.

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