Customer Reviews for BRI Storage
(U-Haul Neighborhood Dealer)

30 reviews

6240 Maccorkle Ave   Saint Albans, WV 25177

(304) 727-2833

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 6/13/2024: Closed
  • 6/14/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(304) 727-2833

6240 Maccorkle Ave
Saint Albans, WV 25177

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 6/13/2024: Closed
  • 6/14/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Lowery 
Rating:
5.0

Customer did not leave a comment.

Terri Hall 
Rating:
5.0

The gentleman that checked out the equipment to me at the pick up location was extremely courteous and informative. I had zero issues with equipment pickup.

Thomas Hutton 
Rating:
5.0

Customer did not leave a comment.

Sherika Heywood 
Rating:
5.0

Very nice young man running this establishment. I think he's a keeper....very helpful.

Jerry Jefferies 
Rating:
3.0

Very straight forward with where to put the key.

Danielle Thompson 
Rating:
5.0

When I arrived at the location I was told to pick up my uhaul it was not there. I had to go to another location. The original location seemed to lack good customer service skills in handling the situation.

Greg Bane 
Rating:
4.0

Wiring on the trailers could be improved. Also correct hours of available pickup on the website would be nice. I scheduled 8 but it didn’t open till 9. The amount of time to take delivery could be improved.

Julian Lahdelma-Sanderson 
Rating:
5.0

Customer did not leave a comment.

Raymond L Watkins 
Rating:
5.0

Customer did not leave a comment.

David Kenneth Jr Adkins 
Rating:
5.0

Customer did not leave a comment.

Randy Gibson 
Rating:
5.0

Very helpful staff. Got me in and out with the rental very quickly. Highly recommend

dan alvis 
Rating:
5.0

Eric was excellent!!

Lori Olsen 
Rating:
4.0

Customer did not leave a comment.

David Duff 
Rating:
5.0

BRI was quick and efficient. I received the tow dolly I had reserved online within 10 minutes.

Brendan Gallagher 
Rating:
5.0

It was a very good experience and Eric Dunlap was very helpful and great to work with today. Thank you.

VICKI LAUGHLIN 
Rating:
5.0

Customer did not leave a comment.

Shannon Walker 
Rating:
3.0

When we returned the trailer we arrived at 4:05pm and they were closed. Their advertised hours are until 5pm. After making several calls to the after hours phone number and NO ANSWER, we contacted another local Uhaul service center and they allowed us to return our trailer to them. I will not use this location in the future. Bad business!... additionally, there was no note left on the door as to why they were closed early or how up reach someone to speck to. Just an unanswerable number?!?!

Terry Lilly 
Rating:
5.0

Customer did not leave a comment.

Todd Venoy 
Rating:
5.0

I only needed for a day but was charged for 3 regardless of how long I needed it, the staff at this location were super friendly and helpful, not on them for this

MAGGIE MOSTELLER 
Rating:
4.0

Customer did not leave a comment.

Stephen Button 
Rating:
3.0

Customer did not leave a comment.

Eric Gillespie 
Rating:
5.0

Customer did not leave a comment.

DEREK GOOD 
Rating:
5.0

Customer did not leave a comment.

William Toms 
Rating:
5.0

Customer did not leave a comment.

HEATHER KESSLER 
Rating:
2.0

TERRIBLE CUSTOMER SERVICE

KAITLYN STOVER 
Rating:
5.0

Customer did not leave a comment.

Amanda Walizer 
Rating:
1.0

There was a cleaning fee of $25.00 assessed which was never discussed and just showed up on the invoice. The condition of the van was the same as when it was rented. Try disclosing all of the taxes and fees since they can at least be estimated at the time of rental.

Eric Phillips 
Rating:
5.0

in my opinion the charges for miles should not be. if you return the vehicle with a full tank of gas like you got it, that should be enough. just saying.

SIBYL BEARE 
Rating:
5.0

Customer did not leave a comment.

harriette harless 
No reviews have been submitted for this location.

Additional Services at this Location

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