Customer Reviews for BP Woodstock Convenience Store
(U-Haul Neighborhood Dealer)

182 reviews

12152 Hwy 92   Woodstock, GA 30188

(770) 591-3965

Office Hours

  • Mon-Sun: 7:30 am–5 pm

Services at this Location:

Contact Us

(770) 591-3965

12152 Hwy 92
Woodstock, GA 30188

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jagadish Uppala 
Rating:
1.0

Customer did not leave a comment.

ion leu 
Rating:
5.0

Customer did not leave a comment.

LESLIE DOEHRING 
Rating:
5.0

Customer did not leave a comment.

April Holliman 
Rating:
5.0

Customer did not leave a comment.

LESLIE DOEHRING 
Rating:
5.0

Customer did not leave a comment.

RICHARD REHM 
Rating:
5.0

No improvement necessary. The entire process was seamless.

David MacKinnon 
Rating:
5.0

Customer did not leave a comment.

Carl Vitale 
Rating:
5.0

The people who work at this location are great. I’ve used them multiple times for that reason!

BRIGID BROOKS 
Rating:
5.0

Needed wiper fluid. Other than that, perfect.

Mark Simkins 
Rating:
3.0

Customer did not leave a comment.

Carlos Paez 
Rating:
1.0

Customer did not leave a comment.

Darren Stokes 
Rating:
1.0

Exhaust system had serious issues. Truck had no power.

Paul Ruschmeyer 
Rating:
5.0

Much better location that from where we previously reserved UHaul's. Fast in-and-out process and great location. We would return to this location for sure.

Dana Drake 
Rating:
5.0

Customer did not leave a comment.

Katharine Papasidero 
Rating:
5.0

Customer did not leave a comment.

Donald E 
Rating:
3.0

This was not the original drop off location I reserved. It was changed by u haul and was not as convenient

Bryan McCarter 
Rating:
4.0

Customer did not leave a comment.

Jack Tomassetti 
Rating:
1.0

Person was rude and not helpful

james clark 
Rating:
4.0

Nothing, everything went as planned.

William Jackson 
Rating:
5.0

Friendly and quick process

Augusto Boada 
Rating:
3.0

The truck had a bunch of styrofoam in the back when I picked it up.

Paul Tessmann 
Rating:
1.0

I was charged for fuel when I filled up past the level I received the vehicle. Still waiting on the site to resolve the issue. Not happy with the service when I showed the fuel levels and mileage, they still entered in gauge half a tank less than I actually brought back.

SEAN SAVAGE 
Rating:
4.0

Customer did not leave a comment.

wen pan 
Rating:
3.0

Seemed very confused as to which extras were paid for. Seems very unorganized.

Marisol Tenorio 
Rating:
2.0

Customer did not leave a comment.

Frederick Weis 
Rating:
1.0

Over charged

McKayla Carroll 
Rating:
5.0

Customer did not leave a comment.

Brian Girdwood 
Rating:
3.0

I was scheduled at a different location and not alerted to a change in location. People at the original location (1240 Alpharetta) were of no help to try to remedy the situation. Only stated they don't work for Uhaul and locked the door after I left. Very rude and disappointed.

Robert Conti 
Rating:
4.0

Great customer service, thank you for everything.

Gerald Edwards 
Rating:
2.0

Customer did not leave a comment.

Nathaniel Washington 
Rating:
1.0

online checkout did not work, wasted a half hour

emilie raztocky 
Rating:
5.0

Loved picking up the Uhaul @ BP. it was very convenient & the attendant was really helpful. 10/10 would prefer to rent from a location like this versus a full Uhaul location in the future

Elizabeth Hibbard 
Rating:
3.0

Picking the truck up through the app was a pain. Mostly it was the request for a verification call to someone, after I had submitted my photo and photos of my DL. I've rented from U-Haul many times before, a couple times in the last month. Why the anal exam this time?

John Bales 
Rating:
5.0

Excellent customer service from station attendant.

Gary Diamond 
Rating:
5.0

Customer did not leave a comment.

JAY DEGENKOLB 
Rating:
5.0

Customer did not leave a comment.

Donna Hoppe 
Rating:
5.0

Customer did not leave a comment.

JAY DEGENKOLB 
Rating:
5.0

Would have been nice to receive a final invoice to email but total charge was close to what was expected.

Douglas Terrell 
Rating:
3.0

The rep did not check the vehicles' interior properly and asked what I did to headlight console inside the cabin. I did not use it since it was daylight but had to explain I did not know what the issue is as I did not have to use it. He should have properly inspected the vehicle before renting it out to the next customer.

Renso Hollhumer 
Rating:
1.0

I dropped the vehicle 5 hours before it was due filled up and cleaned. Only 24 Miles was drive and although I added Gas AT the BP location of rental the owner after it checked the truck in 7 10 hours after charged for 4 gallons of fuel plus a cleaning fee. I also questioned the size of the vehicle not being a 17 foot as ordered. I rent Uhauls on a regular basis and Will NEVER rent at this location again. They were dishonest and fraudulent. I may even dispute the full charge on my card if it was charged to that particular location. I have called and the Never answer the phone to question the charges.

Spencer South 
Rating:
5.0

Great customer service!

Karen Staub 
Rating:
4.0

Customer did not leave a comment.

George Morgan 
Rating:
5.0

Customer did not leave a comment.

Fred Young 
Rating:
5.0

Customer did not leave a comment.

byron odel 
Rating:
1.0

This was a horrible experience. There was only one person at the counter who acted like they were interested in assisting a customer. I was then told that my reservation was actually split into two locations so I had to go to one location to pick up my truck and another to pick up my trailer. No one informed me of that until the day I arrived. To make matters worse, I had to wait almost 2 hours while they went through 3 trailers to find one that would actually work. When I went to pull my car off of the trailer, it collapsed thereby damaging my car because the ramp securing mechanism was broken

John Adams 
Rating:
1.0

Vehicle smelled like ass. The steering was extemely loose making it unsafe to drive. The transmission would run up to 5000 rpm before shifting—after hours of driving. Mechanic dispatched and replaced a headlight and it still did not work. The worst experience of any rental.

Owen Shaver 
Rating:
2.0

The truck smelt like weed and had ashes on the floor.

KEVIN SEDER 
Rating:
1.0

I confirmed my vehicle the day before my appointment and when I arrived no vehicle. I got no calls or text to let me know. I had movers at my home to move me with no truck. The u haul person do found me a truck in another location but like the first location no trucks were there after four try’s I finally got a truck wasting all day.

tim novak 
Rating:
3.0

Customer did not leave a comment.

Brittany Crow 
Rating:
2.0

Will never use uhaul again and will never recommend uhaul again..the company Is a total rip off and does not hold up to their agreements!

Daniel DuBreuil 
Rating:
1.0

terrible poor service

Becky Barko 
Rating:
2.0

The guy is much less than helpful. And this is being nice.

Scott BRACKETT 
Rating:
5.0

Store person was helpful when I had a question

Glenn Fox 
Rating:
2.0

Customer did not leave a comment.

STACEY Kuchcicki 
Rating:
5.0

No issues with this location or service.

Steve Yarish 
Rating:
1.0

When we called the drop off location the associate there was super rude to my wife. She replied with a comment that was unprofessional.

Mike Wilson 
Rating:
5.0

Customer did not leave a comment.

JOHN ROSE 
Rating:
1.0

Horrible customer service.

MARC GELBER 
Rating:
5.0

Customer did not leave a comment.

Christian Barnes 
Rating:
3.0

no printer; only 1 person behind counter and he was doing my rental and running the store. this is why i typically avoid locations like this; i wish i had chosen an actual u-haul store. he was apologetic and nice but still a bit slow.

Frank Wagner 
Rating:
5.0

The guy at the BP who set me up with my rental was very knowledgeable. He explained to me the insurance coverage and why it was important and was very patient with me while I called my insurance company to see if they covered my uhaul or not. Sadly it didn’t but I’m happy the gentlemen brought it to my attention. The check in and check out process was very easy and quick. Hopefully I will not be moving anytime soon but if I ever do again I will definitely use his location. I’m very satisfied!!

Leta Cook 
Rating:
5.0

Customer did not leave a comment.

Bryan Riddle 
Rating:
3.0

Customer did not leave a comment.

Robbie Naar 
Rating:
5.0

You changed my pickup location less than 24 hours in advance after I had the reservation for over a month. This was really inconvenient already because we were late meeting the moving help, but on top of that you only sent an email. No text, no call. I waited 30 minutes on hold the day before trying to confirm the reservation and no one picked up. Very shameful.

Eimaz Khan 
Rating:
3.0

Ensure the staff at the BP are familiar with online booking.

Coreta Curtis 
Rating:
5.0

Customer did not leave a comment.

David Blackwell 
Rating:
5.0

Customer did not leave a comment.

Audrey Russell 
Rating:
5.0

everything was exactly what i needed

nigel hart 
Rating:
1.0

The owner yelled at me after I put the keys in the lockbox. Very rude and unprofessional. I am not sure what uhaul is thinking with this setup. We have a move coming up in October and wanted to use uhaul again but unless something is done about our experience we will never use uhaul again.

Robert Sleeman 
Rating:
2.0

Don’t call the day before at 6pm saying “hey the location where you got a reservation 1 week in advance doesn’t have any of your stuff, so we went ahead and sent you to two separate locations to pick up the items you reserved.” And then just hang up instead of answering any questions I had.

Kenneth Walter 
Rating:
4.0

Customer did not leave a comment.

Joshua Romeo 
Rating:
3.0

Customer did not leave a comment.

MAXINE FOLES 
Rating:
5.0

Nothing. Best experience ever.

Pamela Parker 
Rating:
2.0

Truck was not ready on time as promised. The employee had issues checking in the equipment from the previous renter and they had issues checking in the equipment when I returned the truck.

Doug Bennett 
Rating:
3.0

They don't really manage the u-haul franchise. It is a gas station. The location down the street is significantly better, but they did not have the equipment i needed last minute.

Eric Richards 
Rating:
3.0

Customer did not leave a comment.

Ashley Elizabeth madden 
Rating:
2.0

Truck had bugs all over the inside and outside. Retailer refuses to mark the cracked windshield and also was very stubborn to help me with the 24 moving pads and dolly I rented.

Alexis Laughhunn 
Rating:
3.0

My last two rentals had issues. I rented a truck on May 8, no sun visor. I’m short and always use a visor to help keep the sun out. Yesterday I rented on May 11, I thought my feet were going to catch on fire. There was an intense hot are blowing on my feet, I was worried the motor had problems. I rent each month for two days, I hope this never happens again. You need to look out for your customers. Thanks

Laurie Prentice 
Rating:
4.0

Need a big u-haul sign at the road,

Ronnie Karr 
Rating:
3.0

The U-Haul truck did not have a license plate. When we arrived it was the only one available in the lot for the size we reserved. The employee was unsure if they could even rent it, we were given a laminated piece of paper to put in the windshield

Kelly Lawrence 
Rating:
1.0

Customer did not leave a comment.

Charles Gunter 
Rating:
4.0

Great for drop off...It's not a pick up site...BP Gasoline station..

Pete Aguero 
Rating:
2.0

Customer did not leave a comment.

charles sevier 
Rating:
4.0

Customer did not leave a comment.

Scott Masters 
Rating:
1.0

Pull pads on bill and then said he could take off all but one and just tell where drop off he never gave it to me Problem drop off location was closed Also charged me $28 for insurance that was not on reservation I gave up because I had to get moving

Michael Benz 
Rating:
3.0

Customer did not leave a comment.

Kentricia burton 
Rating:
5.0

Customer did not leave a comment.

Christopher Ruthruff 
Rating:
1.0

The owner of the BP had no personality and refused to do a visual inspection of the truck. I did my own inspection video and photos.

kirk Sanders 
Rating:
1.0

Horrible! Reserved for 24 hours, showed up and only had for 4 hours. Call the central number, they sent us to another location and was supposed to give us a 15-foot truck for the price of a 10ft truck. When we showed up to rent the truck there was no record of the price adjustment. Was told to pay the full price and it would be adjusted when we drop the truck off. Showed out the drop the truck off and the cashier had no recollection, and said that was not his problem. U-Haul has become absolutely atrocious, and we will probably never ever rent anything from them again.

Paul Kettering 
Rating:
5.0

Customer did not leave a comment.

Jamareon Green 
Rating:
3.0

Customer did not leave a comment.

Christopher Cooks 
Rating:
5.0

nothing it was Excellent .

Garry Farino 
Rating:
5.0

Customer did not leave a comment.

ronald harold 
Rating:
5.0

Customer did not leave a comment.

Jose Botero 
Rating:
3.0

The clerk struggled with my reservation, he wrote incorrect date on my written receipt and nothing pleasant about him

Jason Coakley 
Rating:
4.0

I reserved at the uhaul storage on highyway 92 in Woodstock GA amd when i got there the gentalman told me that he could not find me in the system and then told me that there was no trailer for me that they did not have any on the lot thankfully he looked one up and was able to get it for me but a curdios call to let me know that they did not have one would have been nice so i could have gone straight to the othef place

William DePuy 
Rating:
3.0

This location was given to me after the first reservation for that Saturday morning was not available. I went from picking up at 10:15 am to picking up at 5:00 pm at a location that was 10 miles out of my way. I spent extra money on mileage and gas because of the error that was made. Please make sure that my $50 credit is posted to my card since the guaranteed rental was not available.

ANDREW YARBROUGH 
Rating:
3.0

very convenient for me. But unprofessional...did not visually check out the condition of the van, did not confirm mileage nor fuel level. no paper work to sign. felt very uneasy about the whole situation

Teresa Haverly 
Rating:
3.0

Just a drop off.

Frank Kirk osgood 
No reviews have been submitted for this location.

Additional Services at this Location

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