Customer Reviews for BP of Wilmington
(Distribuidor de U-Haul del vecindario)

73 comentarios

59 Gano Rd   Wilmington, OH 45177

(937) 382-3228

Horarios de la ubicación

  • Lun. - vie.: 11 a. m. - 7 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(937) 382-3228

59 Gano Rd
Wilmington, OH 45177

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 11 a. m. - 7 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PREYASH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PREYASH P. 
Clasificación:
5.0

Great 👍

PREYASH P. 
Clasificación:
3.0

Tha app used for pickup didn't work. Had to go to the website and it was slow and clunky. Not easy to navigate. If I have to online pick up I would cancel and use another company

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PREYASH P. 
Clasificación:
5.0

Very friendly and helpful

Billy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stewart W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preyash P. 
Clasificación:
1.0

This is a sidebar business by a combination Dairy Queen/Quick Stop. No one was in attendance at the Quick Stop/U-Haul counter. I spent 10 minutes wandering around the back and the trailer area to no avail. Then I checked at the DQ and discovered that the U-Haul person was the grill cook. He came out checked me in and then told me to park and unhitch the trailer on my own. That's the first time I've ever been fobbed off at at U-Haul. At 70-years of age with a lower back issue, I found the effort of raising the 12' trailer tongue pretty stressful, but I did it to get clear of the place.

ROBERT O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie R. 
Clasificación:
3.0

Felt I was over charged and there was a bit of a language barrier. Online reservation didn't give me an option to drop the trailer off at any location so we re did the contract. I had the thing for four hours. The place I dropped it off at was hard to park at. Uhaul didn't even know I had dropped it off and called me the next day. It was more stressful then it needed to be.

Camille W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barry O. 
Clasificación:
3.0

Make pick up location close to the customer

Iheanyichukwu P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
1.0

(This is a independent dealer not a uhaul facility) But, nonetheless the facility represents uhaul and this attendant acted as if I was a inconvenience when all I was trying to do was pick up my 26ft truck I had reserved. He unpacked the dozen blankets a reserved and dropped them on the floor in the gas station and told me I had to take them to the truck AND also bring them back inside the building upon returning the truck. He gave me the keys and said truck was on the side of the building. Didn't offer to bring it around. I used to be a moving helper and have done over THREE THOUSAND moves and out of 100s of locations I've personally dealt with, this was by far the worst custom service I've seen.

JR S. 
Clasificación:
1.0

The whole facility was closed on a Saturday afternoon at 2 pm!!! I dropped off the trailer and took a picture that showed the trailer in the parking spot.

PAUL P. 
Clasificación:
5.0

Easy online reservation, changed to next day...no problem! Attendant helped hook up, made it all very easy . We will rent from BP on Gano Rd. In Wilmington OH any time we need !!

Delyons R. 
Clasificación:
5.0

They could make sure the truck is cleaned out and the steering wheel isnt sticky

Isaiah N. 
Clasificación:
5.0

Great service

PREYASH P. 
Clasificación:
3.0

Nothing really.. just hard to understand individual who rented truck to me..

Jack H. 
Clasificación:
2.0

Counter guy took forever to check me in even thought I had done everything online the day before, very frustrating to watch and wait. Also still waiting for my email receipt. Albert Bell abell@levininc.com 937-223-0222

Albert B. 
Clasificación:
5.0

Bay cleared up the misunderstanding from the other location in Maryland They help me to understand the terms of the agreement they were very helpful

Willie J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
1.0

I used the online reservation system due to COVID. However, when I arrived it took over thirty minutes to check out. I had to hand my license to the clerk. Not just show it to him. He would wait on every person coming through with a purchase (it was a convenience store) and stop working on my check out. The truck was dirty; it had not been swept out. The wipers were ragged and wouldn't even clean off the morning dew. We had to use a rag. When the brake was applied the RPM's increased. I should receive a partial refund.

Jeradi C. 
Clasificación:
2.0

I was deferred to another location for pickup but was not provided a credit for the additional required miles caused by the U-Haul changed location.

David V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenton T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricky H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
1.0

If people you have working for you can't speak English to be understood and understand English clearly there should be someone on location that does. this is a reflection on U-Haul. Some of the poorest costumer service I have received.

Danny H. 
Clasificación:
5.0

Very friendly. No hassle.

Bret D. 
Clasificación:
5.0

All went well.

james J. 
Clasificación:
5.0

Trailers need jacks to make it easier to attach to vehicles.

Desarae B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
3.0

If you are comfortable doing a self check-in, then this location is good. When I dropped off my trailer, the store was open but there were no staff members working who knew how to handle a U-haul return. I had to do the return myself, on my phone. It wasn't really a big deal for me to do it, but if you aren't comfortable with phone technology (or if you don't have a smartphone/data plan), this might be trouble.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PREYASH P. 
Clasificación:
4.0

Called and made reservation for a trailer they sent me to the wrong uhaul Location to pick up the trailer place didn't even have trailers. over the phone services was terrible experience. The bp of Wilmington was great service tho

Justin S. 
Clasificación:
1.0

I got double charged from both my pickup place and the place I dropped off at, I don't understand how it's so hard to do your job right, just rip people off i guess

Joseph W. 
Clasificación:
5.0

Great service

PREYASH P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lloyd C. 
Clasificación:
1.0

I have used U-haul many times without problems but this time it is still ongoing problems! Reserved a truck and owner of location called to say I couldn't get because they were closed. He was a foreigner and it took forever to finally understand what he was saying. Cancelled truck like he said then called U-haul for another truck and surprise, I got another foreigner who could not understand what I was wanting. Finally got through to management and got the truck with mobile pick-up. When I returned the truck, the miles were double what I actually drove. On mobile check-in it asks you to verify information and if there were questions to click a certain spot and a representative would get back to me within 48 hours. They did not. Days later I received the invoice and they were charging me for the double miles. Called customer service and they were to have someone call me back within 3 business days. They still have not. Don't know what has changed, but service is terrible. Perhaps that's also why I can't find any U-haul locations in my town when there used to be 3 or 4.

Scott H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICH T. 
Clasificación:
5.0

Great Service

PREYASH P. 
Clasificación:
1.0

There seemed to be a feeling of mistrust from the employees. One person stood at the back of the facility and stared at us the whole time we were. They spoke very broken English and were difficult to understand. They did not thank us for doing business with them and we felt that they really didn't care whether we did business with them or not.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
2.0

Train your people better at the pick-up locations. Save your customers time doing the preregistration on line. Your pick up location don't know/won't use it. This is the second time I have taken the time to complete it on line, only to do it all over at the pick-up location. The trailer that I picked up ( only one in the size I wanted) was returned the night before, and the clerk had no idea how to check it in so I could take it. When you are on a short time window any hiccups are frustrating.

STEPHEN J. 
Clasificación:
5.0

Very friendly and accomodating.

Cynthia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

The person at the counter wasn't interested going out to look at the trailer or giving me a receipt. Told me to leave it beside the others and wrote down the trailer number.

David C. 
Clasificación:
4.0

reservations had trouble getting location and type. Got resolved after several minutes of discussion. Second time having trouble getting what we had rented. Not sure if I would use you next time.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

IRFAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
2.0

Unlike where I picked the Dali of the at this place did not help at all. Never check the trailer out when I was there.

JEFF M. 
Clasificación:
1.0

Drop off at a dairyqueen gas station. Guy was not very pleasant and did not offer to assist unhook the trailer.

roma K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
3.0

Understaffed, so took a while to check in and then there was confusion regarding my invoice; ended up with 2 people from the Dairy Queen helping the check out clerk get things settled.

john H. 
Clasificación:
1.0

Employee could not understand English, was not able to assist me in getting a ball for my hitch so had to make an trip to a store to make the purchase. Upon my return, I waited nearly 30 minutes behind others customers to sign my paperwork that took about 5 seconds. Will never return to this location.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hal S. 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa C. 
No se han enviado comentarios para esta ubicación.

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