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JOHN S.
Customer Reviews for BP Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Dwayne D.I booked the truck and drove to a certain location. Upon arrival, the owner I strutted me to use a lockbox, however, I was never given a code. After waiting 28 minutes to get in touch with someone. I was told there was no truck there for me. After being hung up on or our connection being disconnected. I called back and waited another 18 minutes. I was then instructed to drive 15 miles away to another location. The owner there never answered there phone from myself or the agent I wasn't working with. Luckily, there was a truck there, but none of the supplies I asked for were there. Overall, this was a terrible experience .
Chris H.I reserved and cancelled 2 different trucks but found I still needed more room so reserved a 26' and stuck with it. I was charged for all 3 trucks. This is unacceptable!
Kristopher H.Great place to pick up or return trucks, agents were professionals. Good experience
Paul H.There were no furniture pads and I was still charged for them it took them 45 minutes to process the paperwork
Kelly B.Upon returning the truck, the associate stated that I could not return it there because they already had 6 trucks and didn't have room for me to return it. Then he walked around the store pretending to smell gas. I truly believe I was overcharged for this rental. Associate at return was very unprofessional. Never had this type of experience when renting at an actual Uhaul location.
Tonya R.I should have checking on line wasted an hour of time that I did not have
ricky S.