Need to have someone on site to walk through the steps to rent via phone. It was like a puzzle. The return was problematic. I was unable to get a picture of the mileage and fuel level together due to the readout for mileage changing too quickly. And I think the return never completed because I got follow up calls and emails the next day saying my return was overdue.
Kevin P
Customer Reviews for Treassure Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personally did not like the “contactless” procedure. Everything done through the phone and pictures etc… the representative was really helpful and friendly but this was our first time using this kind of system and prefer the traditional counter interaction. Also the van was really dirty, definitely not even wiped down or inspected after the last rental. Very disgusting.
Fernanda RThey charge me multiple times
Lionel AI wish I could give a zero star review. There is no clear sign for U-Haul. It is really hard to find this location. Get on phone with the lady, she is very impolite, lack of patience, and really slow. Asked about the parking spot, she said I cannot advise you there, which uhaul location cannot park the car? I have to ask the dental store for the parking info. I don’t recommend this location, if you want to rent the U-Haul go to the other location. This lady is not suitable for this job, probably not for any job.
Weiqi WTruck was dirty and smelled. Trash was in the back. The tire had a low tire. While driving I had to pull over 2x and fill the tire. When I got to my destination I had to call and have the tire changed as it went flat. You rented me a dirty, smelly truck that had a flat tire. I asked not to be fully charged the amount due. You then charged me the full amount. I will never use U-Haul again. Embarrassing.
ryan bCommunication process was done locating the office could be better
Frank MIt was very difficult to find the key box. Calling the phone number of the location was not helpful. She insisted there’s only one building while I saw many buildings around this big parking lot. Searched through them one by one and finally got my key after burning in the sun for half an hour and wasted my time. Not fun
Siyuan AA terrible location. I will never use this location again
Robert ETell customer if picking up on a Sunday to call Treasssures when they arrive as there is no one there at the site in Maplewood NJ on Sunday.
Rosemarie TYou should have a better place for getting and dropping off the keys to the truck. Thanks!
Andrew ONo problem
ERIC MI rented for 2 day and was charged for 4 days ! And after calling got 1 day refunded .
Eli FThe issues are the address is a 5 story building but from the Millburn Ave address the vans are not at all visible as they were parked at the very far end of a 2 block long lot Second I was told to find the key in a lab corp box but in fact the box was not labeled lab corp They person I spoken to was very very helpful and got me on my way but important to note the above two points
STEPHEN JIt was a very unlikely U-Haul facility. There was no signage on the outside of this building, which was mainly medical and legal offices. There was only the truck we were renting in the parking lot and clearly the representative was only there for us. He gave us the keys, pointed to where the truck was, then got into his own car and left. There was supposed to be 12 moving blankets in the truck and there were none. So we did get charged an extra $60 at the drop off location for missing blankets. However, I called the drop off location and they refunded us with no problems.
Deborah SThere is no U-Haul signage at the location so it’s impossible to tell if you’re in the right place. No one was on site either for pickup or return. There was no marked key drop box as indicated on the app, and a 15-minute hold time on the phone, so I had to leave the key in a mail slot and just hope it was correct. Just terrible service.
Jeff GGood customer service
PERRY KThe staff were very helpful. They answered all questions and concerns clearly. The van was ready, even though we arrived prior to the reservation time. The entire process, from the pick up to return, was a pleasant experience.
Ki KThe representative is constantly late up to an hour! The car is in a bad shape. The muffler is making a horrible noise etc.... And it is not the first time we went there. No more! I would rather take my business somewhere else.
Denis BVery helpful and went beyond to meet me after hours to drop off truck.
Laurence S