Customer Reviews for BL Eagle Insurance
(U-Haul Neighborhood Dealer)

41 reviews

1535 Austell Rd SE   Marietta, GA 30008

(770) 421-8609

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 421-8609

1535 Austell Rd SE
Marietta, GA 30008

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
No photos available
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I’ve rented from U-Haul many times throughout the years. This was by far the worst experience. Don’t rent from this location. The truck was filthy and not in good condition. If I wasn’t on a time crunch, I would’ve gone to a different location.

Stephanie Harold 
Rating:
5.0

Customer did not leave a comment.

ISABELLA MOZO-HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Latonya Mency 
Rating:
5.0

The young lady that help me out with my U-Haul was very nice and very helpful. And when I returned it she made sure that I had everything together and we were good to go after that but overall everything was very good and I would recommend this company to anyone

julia bowman 
Rating:
2.0

Did not have the blankets / dolly i requested

Timothy Campbell 
Rating:
5.0

The girl at the front desk very nice and cool

Quavonna Ballard 
Rating:
5.0

Customer did not leave a comment.

scottesha miller 
Rating:
5.0

Customer did not leave a comment.

Vincent Ohasiligwo 
Rating:
4.0

Customer did not leave a comment.

Maxcine Singleton 
Rating:
3.0

The check engine light was on and it had no gas

Martha Johnson 
Rating:
1.0

Customer did not leave a comment.

TIFFANY HARRIS 
Rating:
5.0

Customer did not leave a comment.

Donna Young 
Rating:
1.0

I placed my order for a uhaul 2 weeks in advance at a different location. The morning on the day I was meant to pick it up someone called and said they didn’t have the equipment I needed and gave me the address to a different location. I went to the new location and no one was there and no one answered the phone. I called back to the original location and they found me this location. The people here were very nice and helpful but the entire ordeal was outrageous.

MADISON ULLMAN 
Rating:
5.0

Gabriela and Cindy very helpful , professional and courteous.

TONY GREEN 
Rating:
5.0

Coffee for customer's

George Imarhia 
Rating:
5.0

Cindy went above and beyond, processing my rental request quickly, and providing me with economical options so that I could go pick up the sofa I bought and get it home, and return the rental truck before the office closed that afternoon. It's nice to find someone so helpful, especially when dealing with unexpected circumstances. She made the situation easy and stress-free. Yay!

Sandra Page 
Rating:
3.0

I just dropped off the vehicle and gave them the key. They didn't ask if I filled the tank and they didn't inspect the vehicle but maybe that's the way its done now. The woman was pleasant to me though.

Gianluca Panero 
Rating:
4.0

Overall quick and easy experience.

BRINEATTA REID 
Rating:
5.0

The truck smelt like cigarettes, wasn’t the locations fault, probably the previous driver. Either way this did not affect my experience with the location or the truck. Maybe the uhauls should come with a car air freshener or something

Norsi Onyekaba 
Rating:
5.0

Everything went as planned perfectly.

Lukas Shoultz 
Rating:
5.0

Customer did not leave a comment.

Dontray Lathan 
Rating:
3.0

The woman was nice

Bryanna Pryor 
Rating:
1.0

Charged twice, almost $600, putting my account in overdraft in the middle of a move with no funds available.

Denise Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Steven Edwards 
Rating:
5.0

Customer did not leave a comment.

Kathleen Semke 
Rating:
2.0

Customer did not leave a comment.

David Williams 
Rating:
1.0

No one there to receive truck and location hard to find

william holland 
Rating:
2.0

My original reservation was for the Cobb Parkway location in Smyrna. I reserved it 6 days ahead of time for 9:30a on May 20th. When I showed up at 9:15a I was told my reservation was moved to a new location because they did not have any trucks. I received no prior notification nor did I receive an updated location. After speaking to the representative I was told to go 5 miles up the road to a new location to find my reserved truck only to find that this place was not open. To add insult to unprofessionalism, I was called 25 minutes after I arrived at the new location to be notified that my reservation location has been changed. I was notified of this by the same individual that spoke to me in the store. Honestly, what’s the fucking purpose of making a reservation if it doesn’t reserve you a time or a truck at a specific location. This experience has significantly impacted my trust in uhaul’s in the future. It was fortunate that I had a flexible few hours to get this move completed today but if there is ever a crunch, I’m not sure that I will use uhaul again.

Zachery Enderson 
Rating:
1.0

Place advertised theirselves as 24/7 truck share service where you can pick up and drop off whenever you want but the business literally closes at 5 pm, and closed on Sundays, so if you try to return the truck after business hours, you won’t be able to because they closed their gate and you’ll get charged each day. Horrible experience overall.

Christine Pena 
Rating:
3.0

I got shifted here by UHaul due to equipment availability. It was further away from me. Your reservation website is mediocre.

jack jenkins 
Rating:
5.0

Customer did not leave a comment.

Tamara Luster 
Rating:
2.0

Nowhere on the website does it say you can't drop off after hours. If it does, then it is hidden behind broken pages on the uhaul website that was not working the entirety of my reservation. Location was small for large uhauls

CAYDEN WEBB 
Rating:
5.0

Customer did not leave a comment.

Darrel Trinko 
Rating:
2.0

Cabin was not clean, gas was less than 3/4 full and rep opened location late.

Rodney Mason 
Rating:
1.0

I had to clean out the back off the truck at the rental location. It was broken glass in the back and other debris. This is in unacceptable and no discount or partial refund was offered for my inconvenience.

Sean Segers 
Rating:
5.0

Customer did not leave a comment.

Tramauri Jinks 
Rating:
5.0

Customer did not leave a comment.

Brian Wray Jones 
Rating:
4.0

Customer did not leave a comment.

Huie Nguyen 
Rating:
4.0

The dashboard of the truck needs to be cleaned, other than that I had a good experience.

Janice Campbell 
Rating:
3.0

This location is incredibly difficult to get the 26' truck into. The only way we were able to do so was by backing in to the driveway of the apartment building across the street and them pulling forward into the location's parking lot. It was very stressful and when we called to see if there was someone at the location who could pull it in, or if we could leave it on the street, we were told no and she was the only one in the office at the time.

Natalie Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MARCIA JANIFER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top