Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy! Referred me to a wonderful mover, Fred, and his helper. Excellent service.
David Henshaw
Rating:
5.0
Nothing I can think of
Andrea Kegg-Beemer
Rating:
5.0
The gentleman who served us was courteous and helpful. His UHaul program got us on our way in no time at all.
Alida Bywater
Rating:
5.0
Easy drop off location, person I talked to was nice.
Sara Pikora
Rating:
5.0
Boyd was very helpful and hooked up the dollie and showed me how to secure the vehicle
David Miller
Rating:
5.0
Customer did not leave a comment.
Christine Johnson
Rating:
5.0
Customer did not leave a comment.
dale foster
Rating:
5.0
Customer did not leave a comment.
Kurt Carlson
Rating:
3.0
Customer did not leave a comment.
Joe Slaght
Rating:
5.0
Customer did not leave a comment.
Brett Johnson
Rating:
3.0
Customer did not leave a comment.
Julian Balcorta
Rating:
5.0
Boyd completed my reservation when I was unable to do a self check out with my smart phone. When I returned the truck, he came right out of his shop to close out the transaction.
Ronald Beacom
Rating:
5.0
Customer did not leave a comment.
Mike Kelderhouse
Rating:
5.0
Customer did not leave a comment.
Craig Goodlock
Rating:
3.0
Customer did not leave a comment.
Timothy Pritchard
Rating:
5.0
Customer did not leave a comment.
Shanasee Tersigni
Rating:
5.0
Atul at Homosassa Citgo was very friendly efficient and inspected the trailer. He is a very valued member of your staff
lawrecce mcdonald
Rating:
5.0
Customer did not leave a comment.
Thomas Neumeyer
Rating:
5.0
Excellent personal service
Donald Swaninger
Rating:
4.0
Customer did not leave a comment.
Jeffrey Graham
Rating:
2.0
When online enter the card number and insurance options...I didn't expect that was a waste because the insurance options was picked by the supplier. Why, probably to get more out of people.
JeremyStephanie Wendt
Rating:
1.0
I did not drop the equipment off at this location
Jeffery Blue
Rating:
5.0
Customer did not leave a comment.
ELIZABETH WICKERSHAM
Rating:
5.0
Customer did not leave a comment.
Scott Ellingsen
Rating:
5.0
Great customer service!!! Fast and friendly, with very well maintained equipment!!!
Thomas Maher
Rating:
3.0
didnt supply a coupler pin.
Joshua Bates
Rating:
5.0
Boyd handled the return quickly and professionally.
Thomas McFall
Rating:
3.0
The response about location cleanliness is based on the lot being gravel (not paved) and since it has been wet due to spring thaw it was wet and muddy. The owner was very nice and treated us great.
Brett Johnson
Rating:
4.0
Customer did not leave a comment.
Daryl Johnson
Rating:
3.0
My online app would not allow me to finish my return. I had to call and return the U-Haul. Other than that it was an easy service.
Sierra Veihl
Rating:
4.0
Customer did not leave a comment.
WILLIAM DODSON
Rating:
3.0
Customer did not leave a comment.
EDWARD WILLIAM HUFNAGLE
Rating:
5.0
Customer did not leave a comment.
James Worm
Rating:
4.0
Teel customer to book at your site. Except for BJ,s I heard a lot of confusing information and one location in Lachine never bothered to call.
David Patterson
Rating:
5.0
Owner was great to work with
Thomas Nowak
Rating:
4.0
Customer did not leave a comment.
Bill Colorite
Rating:
3.0
Customer did not leave a comment.
Kadince Frost
Rating:
5.0
Customer did not leave a comment.
Levi Johnson
Rating:
4.0
Customer did not leave a comment.
David Regelbrugge
Rating:
5.0
Customer did not leave a comment.
RICHARD LAMB
Rating:
3.0
Customer did not leave a comment.
Kevin Riha
Rating:
4.0
Website reservations need to improve.
Lundeen David
Rating:
5.0
Customer did not leave a comment.
ELLEN DANA ROOF
Rating:
3.0
Proprietor was not friendly and acted like it was a bother to serve us.
Gale Owen
Rating:
5.0
Customer did not leave a comment.
Gary Thomas
Rating:
5.0
Customer did not leave a comment.
LILLIAN DIANE ROSE
Rating:
5.0
Customer did not leave a comment.
ELLEN DANA ROOF
Rating:
5.0
No issues. Fast return.
Pamela Baker
Rating:
5.0
Customer did not leave a comment.
Kenneth Huss
Rating:
4.0
Customer did not leave a comment.
Steve Calliea
Rating:
5.0
Customer did not leave a comment.
Andrew Hess
Rating:
5.0
Mr Boyd was great! I'll rent from him again soon!
Mark McLean
Rating:
5.0
Customer did not leave a comment.
PAUL PRZYBYLA
Rating:
5.0
Customer did not leave a comment.
Randalgeorge Maes
Rating:
5.0
Customer did not leave a comment.
CHRISTENE PERYSIAN
Rating:
5.0
Customer did not leave a comment.
Rodneyjames Krueger
Rating:
5.0
No improvements needed
ANGELIQUE IRIS DAVIS-EAGLESON
Rating:
5.0
Customer did not leave a comment.
Duane Behrens
Rating:
5.0
Customer did not leave a comment.
Steve Mazur
Rating:
5.0
Customer did not leave a comment.
STEPHEN FROST
Rating:
3.0
Customer did not leave a comment.
Anita Donnan
Rating:
5.0
Customer did not leave a comment.
LEROY GRULKE
Rating:
5.0
Customer did not leave a comment.
Steve Jubik
Rating:
3.0
Customer did not leave a comment.
Randy Sareda
Rating:
5.0
Customer did not leave a comment.
Thomas Neumeyer
Rating:
5.0
Nothing. Boyd did a wonderful job.
Melissa Linick
Rating:
5.0
Customer did not leave a comment.
Carol Matthews
Rating:
4.0
Customer did not leave a comment.
RANDY MAES
Rating:
5.0
Customer did not leave a comment.
Deborah Faison
Rating:
4.0
Customer did not leave a comment.
William Dulisch
Rating:
3.0
Customer did not leave a comment.
Heather Ather
Rating:
5.0
Customer did not leave a comment.
jeffrey schmeling
Rating:
4.0
Customer did not leave a comment.
Russell Martin
Rating:
5.0
The reservation was exceedingly inept. I reserved and confirmed a 6' by 12' open trailer with a ramp to go one way. The location I was told I could get it at was agreeable and on my way. When I arrived at the location to pick up the open trailer there was none at that location. The location does not have any open trailers with ramps. So I had to waste more of my time to call and fix the big mistake that uhaul made. The only trailer I was then allowed to use to go one way was a 5' by 9' open trailer with a ramp. This however I could have picked up at home and then consequently returned to the same place. Saving me over $100.00. But as it turned out, since I had already left home I could not do this and had to go to another location to pick it up and drop it off at home. I am very disatisfied with the service I received with uhaul and will not use your service again.
Kashamarie Mulka
Rating:
5.0
Just dropped off and Boyd took care of everything. Easiest return yet.
Jayallen Schuiteman
Rating:
2.0
There is a problem with cell service because it is out in the boonies. It took 45 minutes for all pictures to successfully upload.
Melanie Lounds
Rating:
5.0
Customer did not leave a comment.
Dan Wozniak
Rating:
5.0
Boyd was very helpful an accommodating. Reccomend this business to anyone in need of a U Haul.
Dennystewart Mckinney
Rating:
5.0
Friendly and efficient
Allen Libkie
Rating:
5.0
Customer did not leave a comment.
Gary Weisenburg
Rating:
4.0
Customer did not leave a comment.
Michael Vogel
Rating:
5.0
Customer did not leave a comment.
Deshawn Reyes
Rating:
5.0
Customer did not leave a comment.
WILLIAM DASHNER
Rating:
3.0
Customer did not leave a comment.
larae rutenbar
Rating:
3.0
Customer did not leave a comment.
Ellen Roof
Rating:
5.0
Customer did not leave a comment.
Andrea White
Rating:
5.0
Lift the wipers when it gets cold. When I picked up the truck the wipers were frozen to the windshield. I had to sit for 10+ minutes waiting for the windshield to defrost so I could drive away. Something so simple would be such a help.
Jeffrey Wood
Rating:
4.0
Customer did not leave a comment.
MICHAEL BENNETT
Rating:
5.0
Customer did not leave a comment.
greg gapczynski
Rating:
5.0
Customer did not leave a comment.
john krajenta
Rating:
4.0
Great people and service
larae rutenbar
Rating:
5.0
I was treated kindly & in a very Professional manner ... will return for any future needs .. Thx Montgomery Farrar
monty farrar
Rating:
4.0
Customer did not leave a comment.
Michael Moore
Rating:
3.0
Customer did not leave a comment.
eric tinkham
Rating:
4.0
I was a bit surprised to discover that I was expected to provide a lock on the back of the truck and to leave the key in the key drop box (we arrived shortly after closing time). U-Haul should issue a lock and key for that purpose. A copy of the owner's manual would also have been useful.
James LARMORE
Rating:
5.0
The trip was easy and a comfortable one. If two women, ages 71 and 76 can so it, anyone can. With the AC, radio, power steering and great instructions, the 240 mile trip with the 15 ft truck the was easy. I recommend UHaul over any other hauling/moving company.