Henry was very helpful and went out of his way to make sure we had what we needed.
Kathleen T
Customer Reviews for BBQ Shack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paperwork was not given at time of pickup. Would have liked either paper or electronic notification of the pick up
Tyler MWithout my knowledge, the local vendor added insurance which was not in selected in my online reservation. I did not realize this till after the sale was complete.
John LNothing. This location was perfect for us and the attendant was very friendly and helpful
Bryan DCan’t think of anything!
Brian MManager was very helpful and courteous
Steve CExcellent service. Had the exact trailer I needed and was available at the time I needed to fit my schedule.
Cynthia TEven though I didn’t get to use it. They was nice and helpful. Will use them again!
Beau FNot ripping off customers charging them for an extra day when they’re an hour late
Hali PDidn’t put my correct information I told him and then charged me extra when I replaced the gas back !!!! Service is terrible and lies!!
Deloris BTrailer dirty. Had to call the rep to remind I had an appointment so I could pick up the trailer. She hooked on the trailer to my truck, assured it was hooked on correctly. It had a strange attachment that screwed on the ball instead of a normal latch with lock and pin, and sure enough about an hour down the road the trailer came off my truck. I feel very fortunate that I was able to stop the truck without it being a major accident because the trailer was whipping around violently while slamming into the back of my truck. The equipment at this location is filthy and not maintained which turned into a major safety issue. I would not ever do business with U-Haul ever again.
Dara LPaperwork was not filled out correctly and made the return complicated. Also did not include the pads.
Mark HNot a real haul location. Business had previously burned down so office was a small tin shed. Had we not seen hail equipment there we would not have known it was even a business. Clerk was very nice and helpful.
Margie HYoakum was awesome with the customer service
Marcus GNothing Customer service was Excellent
Chandrika CTraffic aka customer service via phone is ruining this company
Stephanie LThe salesperson was extremely rude. By the time I got it home, only 3 miles from where I picked it up, there were ants crawling everywhere. When I had picked it up, the cab smelled of chemical, I now realize she knew about the ants and had sprayed something to get rid of them. I called and left a message about said ants, my call was never returned. Horrible experience.
Kimberly LNice and smooth ride no problem at all
Tony GThe lady who attended me was also very kind.
Moy CMy original scheduled appointment was with uhaul in Gonzales, Texas. The owner never showed up and forced me to drive 30 miles to Yoakum. Gonzales location put me in a real bind and will probably never use UHaul again. My experience with Penske was much better.
ROBERT FNothing just keep doing a good job
Leslie OThe agent at the pick up location was very professional and very helpful being I am handicapped she hooked the trailer to my truck and I will recommend Uhaul to everyone I can
GARY AThe lady that rented to me went way out of her way to meet my needs. I had to change the date 3 times and she didn’t bat an eye. She was awesome
sherry hGreat customer service. Flexible pickup and return hours with proper communication.
AARON SGreat service.
Donna WThey were very nice and very friendly version very considerate thank you
Vickie KNothing
CHARLES VI can think of nothing to be improved at this location- quick, professional, great information and help given.
Henry CVery rude personnel
Deborah PVery friendly and very helpful
Ricky SGreat friendly service, and an easy return.
JOHN MGreat service
Dwayne BGlad to have such a friendly and efficient locations close by.
John SMy initial reservation was for a different location, and got changed without even asking me. Totally threw all my packing and trip plans out the window, and I had to make several changes. I was charged on a card I had not put on file, but obviously from a purchase a day or two before, they kept the info. I was not even asked if I wanted to use a different payment. She canceled the transaction and put it on my different card. It took a couple days to return funds to my account, which by then had gone overdraft and I was charged $32 for. Worse experience ever!! Service at the return of trailer was a lot better.
yolanda mVery pleasant experience, check in was quick, equipment was easy to get to, look forward to working with them on my next rental
Milton LNeed to update website and actually have the equipment they are promoting. Moving truck guzzles so much fuel.
Atimio C