Customer did not leave a comment.SUZANNE P.
Customer Reviews for Aylmer Gas & Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My service at the pickup location was great. However, I was not impressed with how the procedures for Uhaul have changed. Previously I had booked Uhauls at a specific location and time and the truck has been there. The website used to not let you book a truck at a location and specific time if the truck wouldn't be available. This time, changes to the procedures were apparently made where preferences are chosen by no guarantee is made. There needs to be some way to make sure trucks are available where the person books it, even for one-way bookings. This change allowed for no suitable truck being available in my pick-up city, so an additional almost 40 minutes (both ways) was required by my own vehicle, plus an extra almost 20 minutes to the Uhaul drive. This is not a reflection of the service I had at either the pickup or drop-off location (which was great), this is for Uhaul in general.Christina P.
Customer did not leave a comment.Doug L.
My feedback is for the uhaul company as a whole. They changed the size of my van last minute to one size smaller the day before when we had it booked for 3 weeks. Then they made us pick it up in another county, and 3rd they didn't even have our extension booked when we picked it up. Making us give a review on the locations and not uhaul as a whole is a poor way to put the onus on the pickup and drop off locations when the system has flawsMichael S.
Customer did not leave a comment.David K.
I was originally quoted an amount just over $400 plus tax and insurance. We were unable to get reservations for our preferred return ferry time and our returns delayed by about 3 days. When I advised the lending location, I was directed to another rental site. When I checked in, my price almost doubled. This was for the new longer rental period which I paid for. After returning the trailer to the revised location given to me. I was charged an additional $180+ for undisclosed reasons! I will do whatever I can to avoid using Uhaul again!!!!Douglas Y.
good serviceDave P.
Picked up the truck with 3/8 th of a tank of gas, dropped it off with 3/8 th of a tank of gas, then get a bill for over $75 dollars. Had to call Uhaul, on the phone for an hour, to remove the dolly charge and fuel charge. BAD EXPERIENCE.LAWRENCE B.
It was a little bit unorganized. The internet was down so maybe if that wasn't the case things would have gone more smoothly, I'm not sure.JESSANAGRACE M.
System was down when I went to return my vehicle, then I was charged an extra day charge when I returned the vehicle 9days early before my allotted time was to expireBradley P.
The poor staff at this location had very poor training and had no clue how to do anything properly as the had no training from uhaul about how to rent or return the equipment I rented. Looks really bad on uhaul in that manner..... great staff at this aylmer location and feel very sorry for themJOHNANTHONY WILL M.