My feedback is for the uhaul company as a whole. They changed the size of my van last minute to one size smaller the day before when we had it booked for 3 weeks. Then they made us pick it up in another county, and 3rd they didn't even have our extension booked when we picked it up. Making us give a review on the locations and not uhaul as a whole is a poor way to put the onus on the pickup and drop off locations when the system has flawsMichael S.
Customer Reviews for Aylmer Gas & Convenience
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David K.
I was originally quoted an amount just over $400 plus tax and insurance. We were unable to get reservations for our preferred return ferry time and our returns delayed by about 3 days. When I advised the lending location, I was directed to another rental site. When I checked in, my price almost doubled. This was for the new longer rental period which I paid for. After returning the trailer to the revised location given to me. I was charged an additional $180+ for undisclosed reasons! I will do whatever I can to avoid using Uhaul again!!!!Douglas Y.
good serviceDave P.
Picked up the truck with 3/8 th of a tank of gas, dropped it off with 3/8 th of a tank of gas, then get a bill for over $75 dollars. Had to call Uhaul, on the phone for an hour, to remove the dolly charge and fuel charge. BAD EXPERIENCE.LAWRENCE B.
It was a little bit unorganized. The internet was down so maybe if that wasn't the case things would have gone more smoothly, I'm not sure.JESSANAGRACE M.
System was down when I went to return my vehicle, then I was charged an extra day charge when I returned the vehicle 9days early before my allotted time was to expireBradley P.
The poor staff at this location had very poor training and had no clue how to do anything properly as the had no training from uhaul about how to rent or return the equipment I rented. Looks really bad on uhaul in that manner..... great staff at this aylmer location and feel very sorry for themJOHNANTHONY WILL M.