El cliente no dejó un comentario.Jim D.
Customer Reviews for Avon Self Storage Park LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Provide lunch?? Seriously, it was a delight to deal with this East Avon U-Haul location. Very "chill" and accommodating. Very new truck in perfect working condition. Simply a joy!Gene L.
El cliente no dejó un comentario.Lyle M.
El cliente no dejó un comentario.shannon L.
El cliente no dejó un comentario.Bryan S.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.Ronald G.
El cliente no dejó un comentario.MARK D.
Excellent customer service. Friendly and extremely helpful! I will definitely use this company again for my moving needs.Austin H.
When it comes to measuring the capacity of the truck, we found the information provided by Uhaul was short. Wheel wells and the overhead door impact the actual SF available - definitely can't pack it tight.deborah S.
El cliente no dejó un comentario.Italo M.
U haul failed to notify me that original rental location in Lakeville NY had closed. If I hadn't called a day before rental date and spoke with Amy my move would not have happened. Amy took care of the problem. She got my a truck at the Avon location Your website should have never accepted a rental at a closed facility. i was lucky to have a truck available during this busy time of college move etc. Truck was clean and maintained. Jack McAn anyJohn M.
El cliente no dejó un comentario.David W.
Thank you for a very easy rental experience!!Catherine F.
I ordered a truck and a 6x12 trailer, which they said was available. I called the week before my departure to make sure everything was all good and was told they don't schedule anything till the day before! When they called me the day before, I was informed that the truck was available but I would have to drive 3 hours to go pick up the trailer! So now the only thing I could do was switch to a car trailer! After loading the truck and car trailer we realized there was a flat tire on the trailer. It took about 3 hours to get it fixed which made it impossible to make our trip in one day, costing us a night in a hotel! And because they didn't have a 6x12 trailer for us as we ordered, now I have to make an extra 1600 mile trip to get the rest of my stuff! I am highly disappointed in the service I received from U-Haul and would definitely look at alternatives the next time I move!!Timothy D.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.Janet H.
El cliente no dejó un comentario.Randy T.
I have never had this many problems with UHaul! I was drastically over charged for miles I did not use and insurance was added after I already told her I had insurance to cover the truck. I never had any one on one with her at the location as the pandemic I guess prevented that. Only over the phone. So no one was there when I returned, she did not answer the phone when I called to tell her it was returned and had no voice mail so I called the 800 number to notify them. There should not have been a #20 charge for returning with no one there. I am still working with your management to get my money back but the are not refunding me the correct amount! I will NEVER use this location again or recommend it to others.Bonnie W.
Representative offered .59 per mile and billed the .69 per mile. Milage was at 10035 when I picked up and I used 71 miles but was billed for 84 miles, I have always used U-Haul for my moving needs and have never had any problems til this time and all I moved where a couple of dressers.Dawn J.
Pick up was convenient and Lisa was very helpful. Overall a great experienceemily C.
The truck cab was dirty and smelled like smoke. The Online check In process was difficult and the supplies I had reserved were not in the truck. The truck also only had half a tank of gas and a large crack across the windshield.Jeffrey F.
Lisa is Great ??Michael R.
El cliente no dejó un comentario.Michael R.
I used the after hours drop off... very convenient!Edwin O.
I used after hours check in. All went well except I had difficulty sharing my location. Big safety concern though as the self help video for disconnecting the trailers never mentioned chocking the wheels. When I disconnected the trailer it began to roll forward because of an apparent slope that was not obvious. Since the trailer was a double axle the hitch did not tip down with any weight and the trailer began rolling forward.John D.
El cliente no dejó un comentario.Kenneth H.
Process was absolutely seamless.Matthew D.
El cliente no dejó un comentario.Benjamin B.
Ask if they need the dolly/hand cart. I didn't and didn't know it was in the truck. It took up space I could have used for other things. I couldn't find how to shut the AC off, but otherwise figured things out okay. Maybe a little chart with most-used functions and where they are on the dash, would be helpful. t was a very good experience overall; the person at this location was very nice, very helpful and clearly explained U-haul services, costs etc. and helped me with the process. A nice plus: I really enjoyed driving the van. (Once I got used to the fact that it was automatic and I stopped reaching for the clutch!)Judith M.
A reservation should mean approval. Nope, on arrival i was to endure 30+ minutes working to get approved. Its like calling for a reservation for a resturant only to wait to see if a table is available. Frustrating........truck was damaged prior to me, but no mention before i drove the truck. Last, the app was diffucult to navigate. Couldnt find gas level in order to be sure to return same.Steven C.
Nothing fancy, but very helpful and pleasant. Only place in the Rochester NY area that had a car hauler trailer.Philip P.
Lisa was very fast and thorough when making the reservation, pickup and drop off. Quick and easy like it's supposed to berobert E.
The Avon, NY U-Haul facility is very convenient in terms of location. We have rented several times from this facility. The vehicles are always maintained beautifully. The paperwork is streamlined and eaasy to complete. We have recommended this facility to several friends. Thank you to Lisa, the proprietor.ROBERT D.
The equipment was unusable to move. It was not what we ordered. Please refund our credit card. Thank-you.donna H.
El cliente no dejó un comentario.Austin H.
El cliente no dejó un comentario.Arthur G.
We find the Avon, NY facility very convenient, and accommodating to our schedules. The equipment is always clean and well maintained. We have used the facility twice and will continue to do so as needed. We recommend the Avon, NY facility to anyone in need of a truck rental.ROBERT D.
The lady wasn't there when got there and she didn't show me what trailer to grab just had me grab oneMatthew H.
El cliente no dejó un comentario.elissa M.
So helpful and friendly - thank you!!!Cathy M.
The website to "return your key" is not user friendly. I tried 4 times to register the time of the ket return. But was not successful. Thank goodness an employee was there to take my key.Tina L.
After parking I never even got inside the office door and they had my receipt printed and handed it it me. And I was an hour bad a half earlyFrank P.
We were very pleased with the convenience of location, choice of equipment, the overall cleanliness, and the courtesy of the U-Haul staff. We will recommend the Avon U-HAUL to our friends and we plan to rent another vehicle in the near future.ROBERT D.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Austin H.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Melynda J.
El cliente no dejó un comentario.Albert P.
El cliente no dejó un comentario.bryan R.
Be sure the windshield wipers do not need to be replaced. When I hit some rain, I had trouble seeing through the windshield, as the wipers were not cleaning the window properly.Dawn W.
Great place to rent; Lisa is wonderfulJaneen D.
I always use this location because they are friendly and professionalRobin B.
No improvement needed. Great customer service at the office in addition made the process easy and fast.BEN R.
No one answers the phone even during business hours, you need to call the alternate phone number.Nancy W.
Truck was there as scheduled! perfect.Logan Z.
El cliente no dejó un comentario.shaun L.
not much interaction but good communication before I picked up the equipment. had to go to another location to pick up blankets!Lisa C.
Very happy with saleswomenJaneen D.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.sandy C.
El cliente no dejó un comentario.Tammy C.
Nothing everything was to my expectationseric A.
Thanks to Lisa for making it a pleasing and easy experience.laura W.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.debbie D.
it was all fineLenard J.
El cliente no dejó un comentario.mark V.
Though we returned during off hours, When I had problems getting the equipment when and where I wanted going thru the main customer service number, I called Avon directly. She quickly got me the exact equipment I wanted and where I wanted. She even called the location to make sure it was on site. Customer service at Avon self storage was fabulous!Karon L.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.debbie D.
Location was not open when I arrived at my pickup time. I had to call them to tell them I had a reservation as they did not know.Christopher M.
The location and staff were wonderful, U Haul company is terrible. U Haul informed the location it was being closed and I already a reservation. There was zero communication from UHaul that this location was being closed by U Haul. Fortunately the staff at this location honored the reservation however the outgoing mileage was incorrect and I am being overcharged by over 50 miles. The location is great, staff very responsible, U Haul company is terrible.Linda J.
the back of the cargo van had hot dogs along the wheel and beer capsjune M.
Didn't meet anyone- just dropped it off, since it was Sunday.Ehilippa A.
Clean the truckDawn C.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Samuel V.
Excellent, friendly service. Convenient pickup and drop off.donna W.
Fantastic place, was taken care of very professionally ... looking forward to renting again in a couple weeks to go pick up my stuff! ¡Gracias!Richard C.
Awesome once again thank you for being so accommodating.melissa J.
They are prepared, helpful and nice !Bruce S.
El cliente no dejó un comentario.Sarah F.
El cliente no dejó un comentario.Alfred N.
I wasn't to happy to get the truck with 1/8 of gas in it .There computer was acting up paperwork was miss leading ..paperwork said to be determined for drop offTeri B.
Nothing. Wonderful experience at the Avon, NY location once again!Aaron W.
El cliente no dejó un comentario.ronald Z.
Awesome experiencemelissa J.
Lisa at the Avon NY was fantastic and would highly recommend uHaul!!!WILLIAM H.
El cliente no dejó un comentario.jesse E.
Everything was greatJames J.
Avon location is wonderful. Lisa is very friendly and great to deal with!sandy C.
Everything went very well. Lisa was very pleasant & helpful.darlene K.
El cliente no dejó un comentario.Justin M.
El cliente no dejó un comentario.melinda D.
After booking online there was no record of it and the trailer they gave us was faulty.... the hitch was bad and separated from the truck causing damage to furniture and family heirloomsMARGARET Z.
El cliente no dejó un comentario.Andre W.