please don't leave Avenel
GLENN M.
Customer Reviews for Avenel Industrial Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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keep more 26 ft at avenel excellent customer service Patrick
GLENN M.keep more 26 ft trucks
GLENN M.Very nice and professional
John M.patrick #1
GLENN M.Everything is smooth describe exactly what it is
Muhammad N.Patrick is the best! Outstanding customer service and professional service!
Candance A.Good attention thank you
JOAO A.Thank you so much and appreciated it.
Philomene J.The vehicle was very uncomfortable for the height of the driver.
Natasha J.I rented a 4 wheel dolly, and instead, they gave me a mini hand truck. Overall, it was a great experience ! I will rent again from the family of Uhaul!
Oswaldo C.Keep doing what you're doing, providing great and excellent customer service
Elan M.The truck had a roof leak . It rained on moving day. We drove from NJ TO NC . When we arrived from The front to center of truck . Water. Damaged my ps4 Xbox tv arrived with everything in my boxes wet . And I didn't even get a I'm sorry . Just post a claim . I should've been reimbursed for my damages . Never again.
Delmarys R.Great friendly seevice
Anthony G.Terrific service.
PATRICK T.Guy was friendly, location easy to find
Anthony N.It's always appreciated to speak to someone in person. Had a difficult time trying to catch someone at the office during office hours. Once contact was made every thing went smoothly as according to plan. Thank you very much!
Rhonda W.No clear indicating where to park truck.
MUHAMMADAHMAD K.I showed up at 9:00 to pick up the truck and for some reason I was having trouble signing in. I went up to the building and even though it said we're closed today, I just hit the doorbell anyway and thank God someone came out to help me. I gave him my name and he said for some reason that truck wasn't assigned to me in the system. But he figured it out and gave me the key and I was able to get on my way.
samone J.We shoud have been told at the outset of our reservation that one way was not an option at Middletown NJ pickup- We later found out that Middletown owns their trucks and it can never be a one way- we felt bait and switched. Should have indicated at the outset we would need to pick up in Avenel for a one way.
THOMAS S.The gentleman at the desk was helpful and friendly. Made my move so much nicer.
Jeanette N.Everything was fine.
Moonesh B.Great service. The front guy was very respectful. I would recommend this store.
Raphael L.Explain entrances and keypad locations
Althea P.This location is operating at the standards I would expect from U-Haul. I received my refund for my additional Appliances Hand Truck Rental.
Daniel F.Escelente persona
Andres J.Rental and return were super easy, which made at least this part of my move less stressful. Much appreciated! Also, truck was not only very clean, but with almost 90k miles, ran VERY smooth.
Louis S.Everything was good. No changes needed.
Pedro P.Nothing the experience was flawless!
eric C.N/A - Great service!
Marian A.Everything was great!
Edgardo V.Patrick was very friendly He made the process easy and helped in every way he could would highly recommend using this as your pick up point Or drop off
WILLIAM H.Very Professional and courteous gentleman
omar Q.Check in was a breeze, equipment was great and office staff was efficient. Truck return was simple and easy and communications were clear. Would highly recommend!
Myles G.Put spare tires on the trailers you rent. Tire blew on rt. 80 in western Pa. Spent 5-1/2 hours on the shoulder waiting for a service vehicle to get there to replace it. Turned my trip to Michigan into a two day trip. Was pulling a car hauler.
ROBERT H.Very good
Francisco C.Better computer system for the sales person
Gary P.Super personable attendant
Jorge G.The truck share instructions/experience was not completely explained. I wanted to reserve the truck for 7pm but the latest I was able to reserve was for 5pm. I reserved for that time but when I arrived at 7pm I was not able to go through the self pick up process. I had to call customer service and wait about 15 minutes just to talk to someone so they could fix it for me. It would be more efficient to list in the instructions beforehand that a contact/identification(non-drivers license) are needed to complete the process. It would be helpful if I knew that the pick up process can only start on the day of the reservation.
Jonathan U.Patrick was Great! Thanks you!
Sharon M.Fantastic customer service, thank you so much!
Cheryl R.I rent from you quite frequently. I believe i returned my vehicle exactly how i received it. The cargo space was not spotless upon pick up. I swept it out before drop off and I believe was wrongfully charged a 25$ cleaning fee. If corporate checks the pre and post pictures, it shows the proof.
James B.Update the office WiFi and/or software. At times there was little to no connection, system kept buffering. With several restarts the confirmation of the contract was secured. Office equipment requires updating.
Don D.Assistant was great. Best Uhaul location I ever used.
Luis M.nothing
Tish T.The rental place was good. The website I reserved the equipment did not let me know what size or weight class tow hitch I needed. That left me the option to buy the overpriced hitch there or go pick up one elsewhere. If you choose to leave and get your part somewhere else you loose rental time.
JOHN S.The guy there is great did a few rentals in the past he always goes above and beyond
EDUARDO M.