Customer Reviews for Autoworx
(U-Haul Neighborhood Dealer)

1,707 reviews

3640 Kennebec Dr   Eagan, MN 55122

(612) 284-9330

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/3/2024: Closed

Services at this Location:

Contact Us

(612) 284-9330

3640 Kennebec Dr
Eagan, MN 55122

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/3/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Location of pick up was not what I had requested. At the new location, the app couldn't verify my location and the bar code for location didn't work either. After trying to "chat" with a yep, I finally was told to call. After being on hold for 10 more minutes, the kind lady told me that the location on the app was hit or miss and that I should use the website instead. This was extremely frustrating as I had 4 people waiting for me to show up with the truck and I was 30 minutes late because of this

Christopher Pankratz 
Rating:
5.0

Customer did not leave a comment.

Kenneth Garnier 
Rating:
5.0

Checkin and dropping is very easy and friendly

Venkateswar Vasireddi 
Rating:
1.0

It was not necessarily the location or the people that worked at the location by any means. The people were nice. The app would not work. I was there at 7:15 AM to pick up my vehicle and working with technical support. It took me until 8:11 AM to be able to obtain my truck. I had paid movers in my house at 8 AM waiting on me. It took until 845 to get there so I lost almost $200 with people sitting at my house waiting on me because I cannot get the truck because the app would not work. The truck had 1/8 of a tank of gas when I got it. I had to put gas in it before ever driving back. That is completely unacceptable. I understand replacing gas that was used but you should have enough gas to at least get the job done! Are used the U-Haul app to hire two additional movers to help me. I’m not sure where U-Haul finds these Movers or recommends these companies. These are two of the slowest people I have ever worked with. They had to have a cigarette break constantly. They would leave to go to the next location when I did but I’m driving a truck and I still get there 30 minutes ahead of them which once again, is completely unacceptable. When I left to come back to reload my truck, we had an already had it well over half reloaded before the two paid movers to U-Haul ever showed back up to my house. Once again, very unacceptable! Maybe it was the perfect storm! I don’t know! All I know that it was a very horrible experience with U-Haul! I would not recommend using U-Haul again. Jim

Jim Williams 
Rating:
5.0

Customer did not leave a comment.

Jason Lange 
Rating:
5.0

No - everything was fine.

Tim Stutzke 
Rating:
5.0

Everything was great with the experience.

RANDY TREFETHREN 
Rating:
5.0

Nice good service

Khader Abdi 
Rating:
4.0

Customer did not leave a comment.

Beza Zerefu 
Rating:
1.0

The mobile app is totally worthless. It should not take 45 minutes on check our and again at check in. The app keeps crashing, locking up, losing data l, rebooting. Totally worst rental experience I ever had.

Russ Borchardt 
Rating:
5.0

Customer did not leave a comment.

Leah Larsen 
Rating:
5.0

Customer did not leave a comment.

David Krahn 
Rating:
5.0

The after hours check in software locked up when I was returning the trailer. It didn't look like it finished but when I checked it no longer showed that I had a trailer rented so it must have actually completed.

Dale Lorang 
Rating:
4.0

Customer did not leave a comment.

Scott Christenson 
Rating:
5.0

Customer did not leave a comment.

PAUL PAUL STEPHEN DUNNE 
Rating:
5.0

Straight forward process, super friendly staff, clean and well maintained equipment. Loved the experience.

Luis Ref 
Rating:
5.0

Customer did not leave a comment.

Jim Dufresne 
Rating:
4.0

On cold days, try if possible to have the truck warmed up a little. Have windshield scrapers in cabs for snow and frost

JEFFREY YOHN 
Rating:
4.0

Customer did not leave a comment.

Robert Wolf 
Rating:
5.0

Customer did not leave a comment.

JOSE GUERRA 
Rating:
3.0

Customer did not leave a comment.

Kristin Hosch 
Rating:
1.0

Check in and out was a pain and having to call a reference, what if I didn't have one. Was not informed of that ahead of time

jeffrey Kay 
Rating:
1.0

Customer did not leave a comment.

Jennifer Kanz 
Rating:
5.0

Customer did not leave a comment.

Glenn Larson 
Rating:
5.0

Customer did not leave a comment.

Sue Skoog 
Rating:
5.0

Very helpful with everything we needed!! We will always use this location, and will recommend them highly!!

Amy Stocking 
Rating:
4.0

Customer did not leave a comment.

scott kronenwetter 
Rating:
3.0

Customer did not leave a comment.

Parker Duncomb 
Rating:
3.0

Apple scraps left in the truck, back of the truck smelled heavily of smoke, and I was given the truck with less than a quarter tank.

Daniel Koehnen 
Rating:
5.0

Easy pick up and drop off process.

Emily Little 
Rating:
2.0

Check in process on Saturday was absolutely ridiculous-Uhaul needed to call 2 additional contacts in order for me to pick up the truck. Whoever called the contact numbers just hung up abruptly without telling us why she was calling. It took close to an hour for the whole check in process which was incredibly inconvenient. And then we were charged a fuel fee plus a fuel service fee. Approx $60-that just seems unnecessary when I only used a little less than was what in when I picked up the truck. I probably won’t be renting from uhaul again.

Erin Benson 
Rating:
5.0

Customer did not leave a comment.

OLANDO SAYON 
Rating:
5.0

Super great and guy at the desk was super nice!

Kira Roxy 
Rating:
5.0

Customer did not leave a comment.

Jason Packard 
Rating:
5.0

Customer did not leave a comment.

Kyle Ellingson 
Rating:
4.0

Customer did not leave a comment.

Diane Johnson 
Rating:
4.0

The truck does not break well, makes an ugly noise if you push the breaks and the engine has not being started. Starts shaking so bad at 60 mph. That location is so far away for me living in Inver grove heights and I had to go there only because I wanted the bigger truck if asked for the next lower size I could have picked it up like 2 minutes from where I live. Most of the mileage distance I paid was just to go pickup the truck and return it to your location.

Paulo A Armendariz tejeda 
Rating:
5.0

Customer did not leave a comment.

Thomas Wieczorek 
Rating:
5.0

Staff were knowledgeable, helpful and friendly

James Parker 
Rating:
3.0

Pick and drive was not as I expected. It took longer than when doing in person, I do not believe that is the user experience. Also after submitting ID the fact to ask for a double ID like if I will be out with my passport as common, have to enter a person to be called was also not ideal.

Oscar Garcia 
Rating:
5.0

Customer did not leave a comment.

Thomas Wieczorek 
Rating:
5.0

Best uhaul pickup I’ve experienced and I’ve rented several times

JORGE GUTIERREZ 
Rating:
4.0

Customer did not leave a comment.

Richard Sales 
Rating:
5.0

Worked great and the staff was super helpful. I would do it again. Thanks again

Nate Mrozinski 
Rating:
4.0

Helpful staff.

Thomas Carmody 
Rating:
5.0

They stepped in last minute when our original reservation fell through. We appreciated that very much. Also Liked that we could drop off any time over the weekend - that was very convenient.

Tom BRENNAN 
Rating:
5.0

Nothing

Thomas Nasshan 
Rating:
4.0

Customer did not leave a comment.

TERENCE KINTOP 
Rating:
5.0

No changes needed that I can see.

CRAIG TESTA 
Rating:
5.0

Customer did not leave a comment.

James Dohnalek 
Rating:
4.0

Customer did not leave a comment.

Warren McEwen 
Rating:
2.0

there is no good customer service and they made me waste time

Hector Carrillo 
Rating:
5.0

Customer did not leave a comment.

OLIVIA MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Esayas Tessema 
Rating:
3.0

The location was closed when we dropped off the trailer.

dan norby 
Rating:
5.0

Customer did not leave a comment.

Zachary Firestone 
Rating:
5.0

This location is great. Always set up and ready to go. Thank you so much.

Raniery De Araujo 
Rating:
5.0

Take care your customer and respect

NUR ABANUUR 
Rating:
5.0

Customer did not leave a comment.

David Osthus 
Rating:
5.0

Super easy rental!

Christina Herold 
Rating:
2.0

Extremely frustrating pick up process when it should not have been.

Nathaniel mitsch 
Rating:
5.0

Customer did not leave a comment.

Scott Vergin 
Rating:
4.0

2 miles from the location, the truck cane to a screeching halt and would not move. Had to have a different truck brought to me and the other one was towed.

Charles Svare 
Rating:
5.0

Customer service was great...for a change!

Gypsy Wolf 
Rating:
5.0

Customer did not leave a comment.

Joel Grubbs 
Rating:
4.0

Customer did not leave a comment.

PEARL MATTISON 
Rating:
4.0

Not open on Saturdays where I picked up the truck, but it was all explained well and had no problems when I returned the vehicle and the office was closed.

Bruce Hibbard 
Rating:
3.0

Customer did not leave a comment.

ALEXIS ALDONEY 
Rating:
4.0

Customer did not leave a comment.

Bruce Heuchert 
Rating:
3.0

Fix the app and website! I spent over an hour just trying to pick up the truck with it and it kept having problems. Finally went inside and was checked out in minutes. Don’t advertise a simple contactless pick up if your app won’t work.

Amber Boleng 
Rating:
1.0

Make customers aware that even though your renting a uhaul from a place doesn't mean you can use your gift certificate there devastating them the help that was hired thru uhaul came and left after 1 cart full ridiculous

april anderson 
Rating:
5.0

Staff was proactive about complete situation / good job

Thomas Natz 
Rating:
3.0

Customer did not leave a comment.

Bret Orth 
Rating:
5.0

Customer did not leave a comment.

Heidi Casperson 
Rating:
5.0

Everything went great the movers where excellent, I would definitely recommend them to anyone that is looking to move.

KATRINA YOUNG HARRY 
Rating:
4.0

Customer did not leave a comment.

Tim White 
Rating:
5.0

You were great!

Sherry Weyker 
Rating:
3.0

Customer did not leave a comment.

quiara gordon 
Rating:
4.0

We feel they should offer 7-day customer service instead of having to spend 1 Hour returning the truck on the website. We had to pay for 3 extra miles, yet we gave U-Haul over one gallon of FREE gas for the next customer. For better customer service they should not have charge us for the extra 3 miles for $3.21 versus the $4.00 extra gas we left in the vehicle. Maybe we should send U-Haul a bill? Cancel the $3.21 on our credit card they charged us for!harge for!

Gary Wintheiser 
Rating:
5.0

Aaron handles the rental very smoothly and efficiently. We rent trucks multiple times a month and love the convenience.

SEAN DUNN 
Rating:
5.0

Customer did not leave a comment.

Daniel Cocaro 
Rating:
4.0

Customer did not leave a comment.

Bill Valentine 
Rating:
5.0

Everything was great. Online check out on point! Thank you!

Nakita Knudson 
Rating:
1.0

Customer did not leave a comment.

coolen Omar 
Rating:
5.0

Everyone was very helpful.

Cindy Goldenstein 
Rating:
5.0

Vacuum the hair

Jesse Nowicki 
Rating:
3.0

I paid for two dollies and there weren’t any in the truck.

Emily Vandyck 
Rating:
5.0

Just dropped off the truck after hours, didn’t go inside or speak with anyone.

Michael Padgett 
Rating:
1.0

The two dollys I rented were not in the truck. I reached out to customer service for possibly picking one up elsewhere and they said I need to talk to the business about it when they reopen on Monday. My rental was Friday to Saturday. So I never got the dollys. The drop down ramp was frozen into place with 2 inches of ice encasing the ramp under the truck. I had to chisel away at the ice for an hour to get the ramp loose. Then once I loaded the truck I couldn’t lock it for the overnight because the padlock key hole was filled with ice.

Whittley Lukas-Cordero 
Rating:
5.0

Customer did not leave a comment.

abdul hakimi 
Rating:
5.0

Customer did not leave a comment.

Douglas Abel 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BALDWIN 
Rating:
4.0

Customer did not leave a comment.

Luke Utrie 
Rating:
5.0

Nothing needed to be done

Justin Pariana 
Rating:
5.0

Customer did not leave a comment.

Daniel Hoffman 
Rating:
5.0

Always good experience with the Autoworx folks.

CHRISTOPHER PALMER 
Rating:
5.0

I need to change our phone number to a mobile number, as I was unable to use the app to check in the vehicle.

Cheryl Moeller 
Rating:
4.0

Customer did not leave a comment.

Douglas Gibson 
Rating:
5.0

Customer did not leave a comment.

Bradley Wruck 
Rating:
5.0

Customer did not leave a comment.

neo gebreab 
No reviews have been submitted for this location.

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