Customer Reviews for Autotek
(U-Haul Neighborhood Dealer)

389 reviews

8633 Antelope North Rd   Antelope, CA 95843

(916) 745-6349

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat: 7 am–2 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(916) 745-6349

8633 Antelope North Rd
Antelope, CA 95843

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat: 7 am–2 pm
  • Sun: 8 am–12 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michelle Cardwell-Monette 
Rating:
3.0

I didn’t get a furniture dolly and I was charged $35. Not happy but I was able to do what I can with the utility dolly.

Karen Oneto 
Rating:
4.0

Gas in the vehicle was 3/4; however, the paperwork stated 15/16.

Allan Caguiat 
Rating:
5.0

My experience was easy and quick

Patsy Nakagama 
Rating:
5.0

Went perfect! Highly recommend.

brenda allen 
Rating:
1.0

Not bad very bad customer service specially when you go back to return the vehicle guy with the beard i don’t know his name was not rude absolutely rude! i asked him give me receipts so i know how you charge they say he can’t because he needs to go lunch ! when i got the truck they told me put some extra gas and we will give you credit so i did put extra gas what should be and told him and show him he said will give you some credit! but rather give me credit they charge me for safe driving i don’t know what is ! when i pick up the truck there was different guy he ask me if you need any insurance i told him know ! basically this place making the U Haul name bad please don’t take my words read other people comments ?

Chaudhary Khalid Rafiq 
Rating:
5.0

Chris was awesome getting me through the process. Very accommodating and informative.

Scott Nicholson 
Rating:
5.0

The location was extremely helpful. U-Haul's website & app are abysmal, thank goodness for the pick up location picking up the slack. • The phone app for checkout was stuck in a loop and could not be used. • The phone app for check-in never progressed past a picture of the odometer and could not be used. • The website was extremely difficult to navigate in order to simply rent a truck. All the pages and pages of add-ons, then moving the obscure "I don't need this" link to different positions on each page required 3 passes to get the rental reserved. In my opinion IT staff at corporate should be replaced.

david worth 
Rating:
5.0

Very nice atmosphere

Greg Thompson 
Rating:
3.0

Don’t know anyone in area

Susan Brown 
Rating:
4.0

The girl up front was amazing! I had issues with the uhaul check in app on my phone but she kicked into gear and really helped out!!

Brandon Ogden 
Rating:
1.0

The guy that checked me in was extremely rude and did not do the check in process correctly. They switched the truck (truck was filthy with garbage both inside the cab as well as the back as it had loose socks and garbage presumably from the previous user) I was using and in the process of doing my check out all the information was wrong and I wanted it corrected he said it could not be done at that time and don’t worry about it and he’ll do it, which he did not do accurately or correctly. This caused a big dispute on the check out where he was even more rude and became verbally aggressive. I will never use this location again given the horrendous experience and being overcharged due to the laziness and aggressive nature of the worker.

Mitchell Houston 
Rating:
4.0

Customer did not leave a comment.

Alicia Pratt 
Rating:
3.0

Customer did not leave a comment.

Ostap Senchyshyn 
Rating:
5.0

Truck was a rough ride. Lots of vibration. Breaks also need to be checked. Personnel were very friendly helpful. I would definitely recommend this facility and use this place again. Just recommend the truck get looked at because it was a painful drive.

rocky jordan 
Rating:
5.0

Customer did not leave a comment.

shawn Witthar 
Rating:
1.0

This location gave me a truck with “70 miles to E” in the tank. I was charged $159.44 when I shouldn’t only been charged around $85-$90. I want a full refund. My experience was terrible

Mark Shevchuk 
Rating:
4.0

Customer did not leave a comment.

Anthony Marino 
Rating:
5.0

Customer did not leave a comment.

LaToya Jones 
Rating:
1.0

My reservation was for pick up @ 10 am 09/30drop off 10 am 10/01. After I completed my rental, the clerk informed me that the truck was due back by 7 am on 10/01. Why I did not get 24 hour rental? I should be compensated/credited back. I reported this complaint and was to receive a call back from management, I have not received a call back from a manager

Constance Mantsch 
Rating:
5.0

Customer did not leave a comment.

John Sandknop 
Rating:
4.0

Customer did not leave a comment.

Michael Phan 
Rating:
5.0

Fast fair and friendly

Glenn Matsen 
Rating:
4.0

We made a appointment for 7 AM but no one showed up until almost 8 AM.

Kevin Shannon 
Rating:
5.0

None

Mark Christopulos 
Rating:
1.0

I was overcharged. I explained there was an issue the my drop off time and the employee assured me it was fine. I was then charged an additional $40 the next day.

Damishi Edwards 
Rating:
5.0

I've used a Uhaul truck several times throughout the years and this is the FIRST time I have EVER been in and out with check in and check out so expeditiously. Very friendly & professional. I will go back to this location. EXCELLENT SERVICE! BEST!

rebekah feigel 
Rating:
5.0

Customer did not leave a comment.

shirley conaty 
Rating:
1.0

When we arrived for our reservation, we were given keys to a truck that did not have a passenger side front headlight, There were two trucks available in the size we reserved (15'), but we were told one was reserved for another customer later in the day and the other could not be rented out because it was for locals only. Instead of serving our reservation first, the woman offered us a 20' truck at the same rate, which was an inconvenience because of the size. Also, no one came out to do a walkthrough check or confirm the gas level, which i noticed myself was at about a quarter tank, but they later sent a contract that said it was at half a tank, so I had to pay the difference at our destination. They also double charged us for a dozen blankets that they gave to us, only find a dozen in the back of the truck already. A very careless and not customer service based operation.

Matt Huddleston 
Rating:
5.0

Customer did not leave a comment.

Alice Waterman 
Rating:
5.0

The gentleman that helped me was very helpful and courteous!

Alice Waterman 
Rating:
5.0

Customer did not leave a comment.

Caelan Barnes 
Rating:
5.0

I had a very good experience. Thank you Chris for your excellent service.

David Beaudoin 
Rating:
3.0

Customer did not leave a comment.

Sharon Silvas 
Rating:
2.0

Front desk person was very unprofessional and didn’t help me understand what needed to be done, as I’ve never done anything with renting a car before, he also would not break down my bill overall below average experience and I will not be renting a Uhual again.

Andrew Duarte 
Rating:
5.0

Autotek is the best smog shop, now the best uhaul rental

Kevin Truex 
Rating:
5.0

Customer did not leave a comment.

Denny wong 
Rating:
5.0

Customer did not leave a comment.

Corinne Stubbs 
Rating:
5.0

Customer did not leave a comment.

Terry McKay 
Rating:
5.0

The crew there where helpful and professional and very clean will use it again

Harley Spaulding Jr 
Rating:
5.0

Customer did not leave a comment.

Ebony HILL 
Rating:
4.0

Customer did not leave a comment.

JOYCE BLAIR 
Rating:
5.0

Customer did not leave a comment.

jerald cope 
Rating:
3.0

Not charge for fuel when truck is returned with the same amount in it

Kenneth Bradley 
Rating:
5.0

Customer did not leave a comment.

Michael Hammons 
Rating:
3.0

When picked up the truck, the uhaul reception was accommodating however when. I was about to returned it and was asking a question , he was RUDE!!! Unfortunately I won’t recommend this uhaul location

FERDINAND UNTALAN 
Rating:
5.0

A great location. Fast friendly service

Diana Lewis 
Rating:
5.0

Customer did not leave a comment.

KARANJIT SINGH 
Rating:
5.0

Customer did not leave a comment.

Crystal Barnes 
Rating:
1.0

They charged me gas .event i fuel extra gas for they ( when I pick up the gas is empty)

Vay Vong 
Rating:
5.0

Best service I’ve had when using uhaul. Will recommend this place and go back when I need them again

Julia Silva 
Rating:
1.0

The worker very bad

Jian Kang 
Rating:
2.0

Brakes on the truck were very soft, made it hard to stop and quite a few scares going up and down hills.

Alexis Disbrow 
Rating:
4.0

Open an extra hour

Jorge Vega 
Rating:
1.0

Hooked up ball incorrectly and I lost my trailer, uHaul roadside was aweful and also sent me on my way with the wrong installation resulting in a flat tire and being stuck in a small town without any transportation at midnight. Aweful experiece and I will want a refund.

Dorthy Mack 
Rating:
3.0

Location was clean, Truck on the outside very dirty, and caked with bugs and etc. Inside of truck was clean, but lots of things broken or falling apart. Staff at this location was super friendly and nice..

Scott Morrison 
Rating:
5.0

Really nothing I did however lost a day because of a part that went bad on the truck.

David Waltrip 
Rating:
3.0

Uhaul is a joke when it comes to drop off and pick up

gary chandler 
Rating:
1.0

Customer did not leave a comment.

Robert Hunt 
Rating:
5.0

Great service

malini patel 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pulido 
Rating:
5.0

Customer did not leave a comment.

Matt Lemcke 
Rating:
5.0

Customer did not leave a comment.

john lamoutte 
Rating:
5.0

Customer did not leave a comment.

AMER KORJENIC 
Rating:
3.0

Total fee's due at rental were higher than I was originally quoted by nearly $1,000. I am not sure why this is but it is frustrating when I was being told that I was getting a free upgrade for picking up my truck early and then once I get the receipt it's $1,000 more than what was originally quoted.

Roman NeVille 
Rating:
5.0

Customer did not leave a comment.

Shara Fox 
Rating:
5.0

Returned on a Sunday night. Great experience

Patrick Williams 
Rating:
1.0

Chris has terrible customer service! I have been over charged. My bill suppose to be 19.99 , but was charged over 150.00, why??? Chris act like he had issues with a lot of people. This man charged a few more people over 140.00 and they was also wondering why. I feel like y'all scammed us. It's not right! One day y'all will get figured out, because y'all know y'all are over charging everyone.

Jeremy Parker 
Rating:
2.0

The location was closed when we dropped the truck off. There was nowhere to put the keys that assigned to UHaul. The guys at the place were not personable or friendly. One word answers to questions. The empathy and human connection sucked. There was no communication whatsoever about the UHaul. I wouldn't recommend this place to anyone.

Alexandria Hardy 
Rating:
5.0

Awesome employee! Chris was extremely helpful and friendly. I would highly recommend this location.

Courtney Locks 
Rating:
5.0

Customer did not leave a comment.

Allyson Kremer 
Rating:
5.0

Chris was very friendly

Trazarra Randall 
Rating:
1.0

We were provided a vehicle that wouldn’t start. We were not informed of how the return process would work. No paperwork was given and no mention that it would be in email or text until we asked. I ordered furniture pads in my original order but none were available. We were also told to “wiggle the key” if the ignition didn’t turn off. We were also told to just call u-haul for help if The truck stopped on us but I’m the middle of a move there is no time to worry about the reliability of a vehicle that is rented. Very Poor Service. He even talked about his shop being better than the ones on Watt avenue but I’d bet they offer better customer service and vehicles that start right away.

LaDawn McKinnon 
Rating:
2.0

The person not trained properly or seams like a lazy worker. The charge is almost double from what I usually paid before. Never this location again, I hope..

LYUDMILA SHPAK 
Rating:
5.0

Nothing much.

KALAKE FONUA 
Rating:
5.0

Chris helped me get set up and was amazingly kind and helpful! I’ll definitely come back to this location because of him.

Tianna Martinson 
Rating:
3.0

Truck had a while on the floor. Took a while to get unit they seamed more interested in smogging vehicles.

Thomas Fath 
Rating:
5.0

Customer did not leave a comment.

MARK BLASER 
Rating:
5.0

Customer did not leave a comment.

Zack Caro 
Rating:
3.0

Customer did not leave a comment.

Amanda Sanders 
Rating:
1.0

I asked reserved a 20 foot and they gave us a 26 foot. If I wanted a 26 ft I would have reserved. The independent contractor associated with U-Haul was a joke. They did not come prepared to move. They dropped my boxes and threw boxes on the truck. One of the mover s spent a good deal of time on his phone.

Paula Brown 
Rating:
3.0

Customer did not leave a comment.

Frederick Brown 
Rating:
4.0

Customer did not leave a comment.

Lyle LeTourneau 
Rating:
5.0

Customer did not leave a comment.

WILLIE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Randy Davis 
Rating:
5.0

Customer did not leave a comment.

Robert youngerman 
Rating:
5.0

Customer did not leave a comment.

James Weixel 
Rating:
5.0

The pick up/drop off of my uhaul truck was the only positive part of my uhaul experience .

Lynn Ostiguy 
Rating:
5.0

Customer did not leave a comment.

Bill Wright 
Rating:
3.0

Truck had an exhaust leak I had to listen to for 3days and 1700 miles. Also check engine light was on the entire time. This truck should never have been sent out in it's condition! Fender on trailer literally fell off which I had to strap back on along side a busy freeway in El Paso Texas. Was charged a late fee for bringing the truck back a day late even though that was supposed to have been the scheduled return date.

Tom Busch 
Rating:
2.0

Have experienced staff and vehicles in cleans proper working condition. The truck I rented looked as though there was an attempt to steal it as the ignition on the steering column was broken and missing parts. It was hard to turn the key And was painful on my fingers. The inside of the cargo area floor was messy and sticky.

RENEE HESSEE 
Rating:
5.0

Customer did not leave a comment.

Jose Vasquez 
Rating:
1.0

Stop spamming people.

Irina Moghlgea 
Rating:
5.0

Customer did not leave a comment.

Kelsey McGinnis 
Rating:
5.0

Customer did not leave a comment.

Patricia Temples 
Rating:
5.0

Quick, easy, and helpful

Noah Fox 
Rating:
5.0

Customer did not leave a comment.

Joseph Leach 
Rating:
5.0

Everything was Great

alan bandy 
Rating:
1.0

I received the truck had less half tank of fuel. I only drove 13 miles and filled $10 which about 1.5 gallons before I returned it. And they charged me 6 gallons of fuel which $39. This place is doing shaddy business. What kind of truck that used 6 gallons of fuel in 13 miles. They cheated me for $39. This is the wrong thing to do and bad for business.

kevin nguyen 
Rating:
1.0

The guy Chris was so unprofessional. We also didn’t ask for a coverage which we were charged $14. The gas was already less than a quarter tank when we got it, we didn’t fuel up because we figured that he would just charge the same amount we got it at. But he charged way more than he was supposed too for gas. This company definitely rips you off. NEVER AGAIN. This is my 3rd time going through uhaul and I will never ever come back here again.

Tony Kirilyuk 
No reviews have been submitted for this location.

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