I had a horrible experience. The guy showed up 45 minutes late to open the location. When I got in the truck it was on Empty. It said 20 miles until Empty. Had to go directly to the gas station. When I went to return the truck no one was at the facility again. When I called the number on the door he said "I am out getting gas." I would not recommend this location to anyone. I am completely dissatisfied.Amber R.
Customer Reviews for Autotek
(Distribuidor de U-Haul del vecindario)
Antelope, CA 95843
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 8:30 a. m. - 6 p. m.
- Dom.: 9 a. m. - 4 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ZACORYA T.
Horrible experience. The rental was moved to a city 30 miles away last minute (and I was charged extra for every mile), ordered a 20' truck and it hadn't been returned so forced down to a 15' truck which meant I had to take multiple moving trips when it should have only taken one (also more miles/gas and more time), then I absolutely filled the tank up to the exact spot it was when I picked it up (photo evidence) but they still charged me 4 gallons extra. Abysmal.Jared F.
I just wish there was a better way to insure a person that a one way truck will be available when they need it. Especially if they call in to reserve it 1-2 weeks early. We were sweating we would get one. Gracias.Jason C.
The guys where amazingJACKELINE J.
if the sign on the door says open all day than staff it all day long. No one was there and it was by appointment only when I called and had to wait 20 minutes for someone to arrive (in 100 degree heat)Danny C.
No customer service at all. Phone numbers on door are erroneous or disconnected. Was extremely stressful not to be able to confirm the drop off.Lisa W.
El cliente no dejó un comentario.VITALII S.
The place was a bit less than professional, but the customer service rep, Bogdon, was so awesome it more than made up for it. He came early, helped me move my reservation time, and checked out the truck with me. He was friendly, professional, helpful and extremely fast and knowledgeable.Michael S.
The office is still in remodeling. But the staff were exceptionally friendly and helpful at Pickup and drop off. If I need a rental in this area again, I will definitely recommend checking with this location first.ABRAM M.
El cliente no dejó un comentario.ANA F.
The gentleman helped us at this location was very helpful and friendly. We truly appreciated his assistance.YUCHING H.
El cliente no dejó un comentario.MARYANN P.
El cliente no dejó un comentario.CRISTINA P.
Location was on-call and had a phone number on the door. Employee wasn't there and we had to wait about 30 min or more for them to get there. Once there the process went smoothly and quickly and we were on our wayKEVIN W.
El cliente no dejó un comentario.MOISES S.
I used mobile check out, but still had to go inside to complete the pick up. When I did, the location's power went out. He completed the 'equipent check' on his phone, but wouldn't come out to the truck with me to verify. When I got in the truck, the gas was on empty- so empty that there was a get gas message on the dash screen, thus I couldn't see the digital odometer. I immediately went back to the business door, but it was locked and no one was there. No one answered the phone. When I got gas and the digital display changed back to the regular odometer, the mileage was 20 miles off. I called and left a message but never got a return call. When I returned the vehicle, still no one was there and no answer on the phone. I ended up having to do a mobile drop off, meaning I just got charged for miles I didn't drive and had to replenish gas I didn't use because I couldn't ever get ahold of anyone to rectify the issue in real time. Do not do business here.Pamela H.
I didn't get your name but you are amazing. If we ever have to rent a uhaul again we will definitely be coming back. Great customer service, great communication & you're a super chill guyAMANDA T.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.BARBARA C.
El cliente no dejó un comentario.SCOTT D.
El cliente no dejó un comentario.Dean M.
El cliente no dejó un comentario.DANIELA I.
El cliente no dejó un comentario.BRENDA E.
El cliente no dejó un comentario.RUSSELL ALLAN H.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.DENIS C.
El cliente no dejó un comentario.ALEXANDRU M.
El cliente no dejó un comentario.Movses H.
Be there on time for the pickups and drop offsRobert T.
El cliente no dejó un comentario.TALISYN H.
El cliente no dejó un comentario.Frederick N.
customer service in the beginning when picking up the truck was totally fine but when dropping it off the gentleman was not even there in the office and I left the key with some random person who ran a smog business next door. So I was not even able to do a final walk-through and then see my final charge and then I was overcharged telling me I did not put gas in the car when I did and I brought it right back to the same spot on the gas gauge and I even took a picture of it left a lot when picking up the truck and then the owner of this particular U-Haul sent me a picture of the gas gauge when I returned it and then I sent him my picture and it's the same and I still haven't been refunded the $25 that they decided to blindly charge me and not even call me to let me know but they were going to do this they just did it poor customer serviceAndy A.
El cliente no dejó un comentario.ASMA K.
A friendly treatment, with a lot of confidence you feel at home ðŸ‘MARCO C.
No one is in the office and you have to call them when you get there. They do not show up on time and you ha be to wait on them. I waited over 30mins to get my rental. Also upon return no one was there as well so not a smooth returnTashia M.
note on door and nobody there. Had to put keys in lock box. I was there 30 minutes before closing time. They did not answer phone.LANK R.
The truck was dirty and old. Had almost 100,000 miles and ran like crap. The truck cut out several times at intersections. Very dangerous.LAURIE M.
El cliente no dejó un comentario.Melvin A.
El cliente no dejó un comentario.Mark G.
This was my first time renting a moving truck. I will certainly use the service again. It was very easy and your representative at Auto Tek was great! Smooth process and great experience. ¡Gracias!RETA K.
Although, due to Covid, I had to use the code op box for leaving the keys, the person in charge called me beforehand as a courtesy and texted me the drop off location. He was also immediately available by phone when I called about leaving it there. I also got an email right away to close out the rental. I would highly recommend this location.TREYCEE A.
El cliente no dejó un comentario.MANISH C.
El cliente no dejó un comentario.SANDOR B.
I have bene a loyal u haul customer for over 15 years, and now I can say I will NEVER use your company again. I was informed less than 24 hours before my rental that if I wanted the truck I reserved, I would have to drive over a 100 miles away. then when I return the truck you charged me for fuel even though I returned the truck at the same level I picked it up at....what a horrific experience...Edward T.
The representative was awesome, but we were charged incorrectly for a second day when we used your drop box. Please fix this!KALEEN E.
El cliente no dejó un comentario.TRUDI C.
Professional and courteousVictoria D.
Was not able to pick up on time because business was not set up for mobile pick up like it listed so we had to come back 2 hours later. Was also not able to drop off on time because gates were locked even though the business was supposed to be open. There were 3 other people there that were trying to drop off their equipment and were very upset. This location is horrible.JOSEPH D.
Continue the good workARTURO D.
El cliente no dejó un comentario.Amir A.
There was a sign on the door saying on call. The person who answered the call on his phone told me to leave the trailer in their parking lot and they would take care of it when they returned. That made me uncomfortable, since someone could just as easily have come by and taken the trailer as there was no one there. I have been there once before and the service was lousy then as well. I will drive further with my business in the future instead of going to this location.JEFFREY B.
I didn't know that the customer service rep was on-call and off-site. I called the number listed in the window, and I was able to contact the rep. After 20 minutes, he did show up and I was able to drive the 15' truck rental away, with some delay. Does this happen frequently, where nobody is on-site, and the renter has to wait for them to show up?Michael L.
Tow dolly was missing a tail light fixture. Took a great amount of effort for Uhaul resolve and get me a new tow dolly. Multiple phone calls to Uhaul after being sent to a location that didn't even have. Very stressful as we were moving out of state the next day. I'll be asking for a partial refund.Barlow S.
They were out of the office, but quickly picked up when I called. I was able to leave the truck and drop the key in the boxDAVID M.
The worst experience ever. Unqualified help at oak dale Sinclair location. No English refused to help place car on car dolly. Picking up truck at Antalope location east of Sacramento closed at 2 pm our pickup at 3pm. 3 hrs to get it PATHTIC!!!vyren B.
The front desk guy was a 10!! Very helpful and informative.ADRIAN A.
The window sign said open at 8:30am, my reservation was at 9am, no one was there until 9:50am and I had to hunt down a number and call the guy.Diana M.
From beginning to the end, our experience was EXCELLENT!!! Thank you for making our move a great journey and experience. Great customer service!!! Again, thank God everything went smoothly yesterday during our move?????????La'Shonda W.
A/C didn't work on 103 degree day. Told me there was 5/8 tank of gas less than 1/4. No one there at 2 o'clock Saturday to get a billing invoiceAlexander K.
El cliente no dejó un comentario.THOMAS M.
We rented the truck knowing there was a problem with the air conditioning thats the only reason I marked the vehicle was not well maintained. Customer service was great and appreciated the quick service.ESTHER B.
Thank You for my receipt!!Altimisha W.
El cliente no dejó un comentario.ZACORYA T.
The young man behind the desk didn't wear a mask, the truck we ordered was not even at that location nor available, a truck that was just returned, was given to us. A 32 MINUTE TURNAROUND. He told us bluntly he checked the truck and serviced it, when he did not. We did not realize that it was 32 minutes until my son mentioned it, and we brought it up with our storage facility in Oregon and the drop off location, they were able to verify the 32 min turnaround on the truck. Not to mention it was not sanitized between uses, putting me and boys at risk for COVID- 19, as well as my wife who is at a much higher risk of having a fatal outcome if she contracts the virus. Get a more professional representative behind the desk.John H.
El cliente no dejó un comentario.erik L.
Both the young men were absolutely polite and very courageousJohn K.
El cliente no dejó un comentario.Adrian M.
El cliente no dejó un comentario.rikio C.
El cliente no dejó un comentario.ANTONIO P.
I reserved the rental and when arrived to pick it up there was no one available during regular business hours. Had to call a number left on the door and waited for an additional 45 min for the owner to show up. Also made sure the vehicle was refueled and actually put more gas than needed. Come to find out I was charged anyway. This is a small operation and I guess they need to anything to squeeze out more revenue.Paul V.
El cliente no dejó un comentario.Marieta M.
The location was far from my house but the manager was super helpful with a wiring harness we had.Robert S.
Had to wait for personnel to show up. About 10 minutes. Was charged for an extra day when turning the trailer in a day early. Situation finally resolved but should not have happened in the first place.Donald H.
El cliente no dejó un comentario.WANDA S.
After having a plethora of problems simply booking the trailer along with location changes and having the online operator book multiple trailer rentals. I arrived at the location to pick up my trailer only to find their computer systems not working and had to wait for significant amount of time before I could leave with the trailer For which I had plans that were delayed.Jeffrey W.
El cliente no dejó un comentario.Florentino R.
This is the worst I have ever had! Called and made an appointment when I got there nobody was there, I waited for a while I had to make a phone call finally got service 20 minutes later!Then I get the vehicle end it was dirty inside and out smelled horribly inside like they just sprayed something and it lasted for the 3 days I had truck and when it shifted gears it jerked really hard! Then when I went to return truck and get my bill they tried to charge me an extra $10 a day and a whole extra day so watch out for these guys hard to say what they might do to somebody else that doesn't catch this! WORST U-HAUL EVER!!!!!!!dan M.
El cliente no dejó un comentario.Conlin S.
I booked a facility closer to me but was given one a lot further away without reason given and so I got charged extra miles. Not a good experience in that sense.Christopher D.
The trailer we rented was basically brand new! It was awesome.Keith R.
We showed up to an empty office, and it took 20 minutes for the owner to come over after I called him. Then I had to go through a registration process providing information that had already been provided online earlier. Overall it took one hour to perform a task that should have taken 5 minutes.Alain C.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Dale J.
I ended up paying $47.00 for a truck i used for 1 hour. A complete ripoff.Michael R.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Christopher H.
Quick pick-up and drop-off, newer clean reliable trucks. Great location! Rent HERE!Michael G.
Great customer service. Everyone there was friendly and seemed happy to answer all of my questions. Definitely will return to this location whenever I move again.CHRIS L.
I reserved the truck for 7am and the location wasn't open and the truck was behind a locked gate I called the office number and was informed that I needed to return at 8:30 when I arrived at 8:30 nobody was there I didn't get my truck until after 9 and it was the business owner next door who called the man to come because when I called the phone number left on the door I got the voicemail when I asked why I couldn't get the truck at the time I reserved it for he said we don't open until 8:30 so I asked why I wasn't directed to another location when making my reservation? He told me he didn't know how the online reservation works! Then when I went to return the truck the office was closed! I feel like every rental sight should be held responsible for knowing how the online reservations work. I told him peoples time is valuable I needed that truck at 7am and was made to settle for a later time. This is bad business and I will never use that location again and may never use U-Haul ever again!Deborah D.
There was nobody there when I arrived, I had to call a number on the door and then wait 15 minutes after my appointment time for someone to arrive. I was also charged $19.00 for a gas charge when truck was returned fullJames C.
Very happy with overall rental. Truck did very well over the mountain and was new and clean.Michael D.
Maybe have your customer service representatives who are site give attention when requested instead of being on there cell phonesGayle K.
El cliente no dejó un comentario.michelle E.
El cliente no dejó un comentario.Amritpreet S.
El cliente no dejó un comentario.DANIEL V.
I appreciate that both Jason and Marcus were available when I called. Both were very professional. Thank you for everything.susan H.
El cliente no dejó un comentario.thomas D.
The service was slow. It appeared the staff was not well trained and unsure how to operate their system. The trailer axles appeared rusted and did not allow for a very smooth ride and potentially caused damage to one of my items because of how rough the trailer was riding.Taylor K.
Servicios adicionales en esta ubicación
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