The app for pick up was really confusing, it wasn't clear that you had to process payment before it gave you the code. I had to call customer service to find this out. Also I had ordered two dozen furniture pads, but there were none in the truck, so I had to scramble to find an alternate solution. This was a big dissatisfierDustin C.
Customer Reviews for AutoPilot
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The location that was listed on Google for Pleasant Grove, UT, was no longer there. The current site was not listed on Google. Thankfully the person who answered the phone at a different location guided us to call the number on our contract so that we wouldn't pay additional charges. The actual (new?) site had very little (as in few, and very small) signage that indicated it was a U-Haul outlet and there happened to be no other trucks there at the time so it was not obvious that this was the right place to go. Very confusing and a bit frustrating. But once there, the sole worker on site was very friendly and helpful. I rated the location clean and inviting as Not Applicable because, while it was clean on the inside, it was sparse and unlike any other U-Haul location I've seen, and the unpaved parking lot was more like a salvage yard than a store parking lot. Maybe this was a new acquisition and will later be improved?MERRY H.
Was told they were running late. That it was irrelevant whether or not he was there. To drop off the trailer alone. Not necessarily a big problem as I know how to disconnect uhaul trailers and have the strength to lift it, but not everyone would know how to do that or be able to.BLAKE RONALD G.
At checkout the inside and outside of the trailer we rented was dirty. The customer service was very disrespectful.Timothy F.
El cliente no dejó un comentario.Eli P.
El cliente no dejó un comentario.Brock S.
Online pick up was not user friendly and took significant time. I won't use it againRobert W.
El cliente no dejó un comentario.Meaghan M.
El cliente no dejó un comentario.Debbie A.
El cliente no dejó un comentario.Sai Pavan V.
El cliente no dejó un comentario.Adam G.
A short training on how to operate everything.NATHAN M.
El cliente no dejó un comentario.Jim P.
El cliente no dejó un comentario.Nathan T.
The folks at Auto Pilot were great to work with. Very friendly, quick, and helpful. The only thing that was off was that the 26' truck shook harshly at speeds between 40-60mph. Not sure if that's how that kind of truck is or if something was up with that one in particular. It was rather unnerving. Otherwise, totally happy with our experience!NATHAN P.
Convenient location and friendly service.Morgan J.
Was really great survice the man deserves a bonus and a raise!!!NATASHA L.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Troy S.
El cliente no dejó un comentario.martha M.
El cliente no dejó un comentario.Keith A.
What a terrific experience all around! This is the first time we've needed to do something like this, and the entire process went off without a hitch - and at a great price too! We will absolutely be doing business here again if we need a UHAUL in the future. ¡Gracias!Ben A.
El cliente no dejó un comentario.MICHAEL R.