Comentarios de los clientes para Automotive Unlimited

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Automotive Unlimited

Clasificación general:

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Bill C.
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El cliente no dejó un comentario.

Tanya G.
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El cliente no dejó un comentario.

Allison S.
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the van was dirty on the outside and inside. Covered in dirt and the front seats were covered in what looked like dog hair. Needs to be cleaned before use.

Arvind V.
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El cliente no dejó un comentario.

Melissa J.
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El cliente no dejó un comentario.

Ebin W.
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El cliente no dejó un comentario.

Dedra H.
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It's a gas station. It was convenient for me.

Chaiwat W.
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El cliente no dejó un comentario.

Alex V.
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everything was great, truck was sound however the truck was FILTHY dirty

Krishna P.
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It was a gas station where we had to return the truck. We weren't quite sure if we had returned to the right location. If the rental agreement had forewarned us about the return location being a Gas station/Workshop we wouldn't have been confused.

ChenHung L.
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Keep vehicle clean

HECTOR MANUEL T.
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keep spare keys at the vans locations, when a key gets locked inside the van is a headache to retrieve it and it doesn't need to.

Gus H.
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El cliente no dejó un comentario.

Axel M.
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The vehicle was not safe to drive as the left rear mirror did not maintain its position while driving

Jill B.
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The truck was filthy upon receipt. I paid for a pack of disposable pads and they were ripped open and half used. In this time during Covid it was really disappointing. I won't pick up from that location ever again.

EDWARD W.
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1. Confusing location, should be called "Valero station in front of China Wok" 2. Checking out the truck was a pain. If you needed all these forms of secondary ID and contact information, then you should've advised me before I got there 3. Truck exterior was dirty with leaves and bird poop because it was parked under a tree.

Leslie V.
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Signage is poor , parking not great. I only knew I was in the right spot bc I saw the uhaul truck I had reserved but otherwise just looks like a normal gas station. a good sign stating Uhaul rental location would be helpful as would signage about parking.

Delia L.
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Good and easy to find location. Truck was ok but the engine light was on so that should be checked. Overall, it was exactly what we needed.

AMI L.
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The website was difficult to understand in regards to self check in

Denis N.
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El cliente no dejó un comentario.

Kevin T.
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El cliente no dejó un comentario.

Ayesha B.
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El cliente no dejó un comentario.

Eric M.
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Nothing

Kevin K.
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El cliente no dejó un comentario.

Kevin K.
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Make it more clear how to use the online check-in system (a big sign by where the vans are parked would be nice). I talked to the guy at the gas station and he had no idea what I was supposed to do.

William K.
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Getting to the truck was quick and easy to do

RAUL S.
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Have bigger trucks available

Paul G.
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El cliente no dejó un comentario.

michelle M.
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El cliente no dejó un comentario.

AARON E.
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The location in a gas/minimart/auto shop without additional items like boxes. Otherwise, very helpful and courteous.

Jose G.
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I was charged for furniture dollys and appliance dollys and they weren't supplied. Only the furniture blankets

Raymond R.
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El cliente no dejó un comentario.

ALEXANDER L.
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Maybe a giant U-Haul sign indicating that it's a Uhaul location.

Laura G.
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I definitely recommend photographing your start and end gas tank, with the odometer in the pic. My initial printout said the tank had more gas than it did, and I got billed for gas even though I had returned the tank to the original level AND told the Uhaul guy the correction about the proper gas amount. He still billed me for top-off though, so I submitted a complaint and asked for a gas refund. Just CYA and photograph pickup and drop off amounts!

Rui Z.
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I was charged CDW even though I didn't opt in somehow.

Ai-Lei S.
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I have ordered three dollies but there were no dolly in the truck. The truck was not very clean.

Tristan M.
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El cliente no dejó un comentario.

Qi Z.
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Van is very dirty. Stuff is not on-site during the business hours.

Jessica T.
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El cliente no dejó un comentario.

vishal V.
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El cliente no dejó un comentario.

David D.
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El cliente no dejó un comentario.

Johnpaul A.
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I said I didn't want anything extra added . He specifically asked me do you need or want the insurance on it. I said no thank you. And what did he do, he added the most expensive one . Nice way to stick it to your customers. I will never use uhaul again for anything. And will tell all my friends and family to never use you guys. And to go with a competitor .

Andrew M.
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It was a little confusing where exactly to drop off the truck behind the gas station. Some type of large “uhaul drop off location” sign would be helpful.

Christopher C.
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Friendly staff and quite helpful. If you just need a basic truck for moving a small apartment, this is a good place to work with.

Francis S.
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This is our favorite U haul rental location. Friendly and very convenience. Fast service!

Sameen Y.
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The staff are very friendly and helpful!

Joris V.
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El cliente no dejó un comentario.

Karambir K.
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El cliente no dejó un comentario.

Lawrence F.
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Be sure to accurately note the starting mileage in the contract.

Marilyn S.
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Perfect location and nice staff.

Maria O.
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The 334 San Antonio l;ocation is dificult to find! No U-haul sign!

Itai K.
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El cliente no dejó un comentario.

Natalie S.
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There was no sign that said UHAUL so it was hard to find location. Manager called to ask that I come early even though I made a reservation for 11am. My original quote of $47.85 got bumped about 20 bucks more! Why?!! I'm not happy.

baris S.
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I couldn't get the keys from lockers. I chat with someone, didn't return me. I called your call center to reschedule it, she created a new reservation and i got paid for both. Now i have to fix this as well.

John H.
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El cliente no dejó un comentario.

Celia M.
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El cliente no dejó un comentario.

THOMAS M.
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El cliente no dejó un comentario.

Elshan N.
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inform customer that they will be am extra charge for petrol and filling the petrol. taking a key and saying it will take a lot of time to wait here and that I can go without informing me about extra charge thats cheating..

Mark Z.
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El cliente no dejó un comentario.

Boris P.
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Everything was ready to go when i got there. The car was clean, ready to roll. No wait when picking up or dropping off. This was flawless and as easy as it gets. Thank you

Karina E.
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We planned to pick up the U-Haul in Mountain View and drop it off in San Francisco for around $170. In Mountain View, when picking up the U-Haul we were told we should bring it back to Mountain View because they needed the truck. We were told it would not cost us any more to do this. We were planning to go back to Mountain View the next day by train anyway, so we agreed to bring the truck back there that evening instead. When we dropped the truck off that evening using the U-Haul website drop-off feature, we were charged an extra $163.00 (largely for mileage), effectively doubling the price of the rental we had agreed. You can help by refunding this extra payment that we feel tricked into paying, and being more upfront and transparent about pricing with customers.

Steve C.
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The person helping us with pick-up was friendly, but the person handling the return was rude and utterly unhelpful. At pick-up, we didn't notice that the tank was not full, and we had to pay extra to fill up the tank.

Jessamyn M.
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Parking was a little confusing. There weren't designated spots for the vans, they were just along a side wall. There were many old/damaged cars taking up most of the parking spaces. I ended up just parking the van along a wall which may or may not have been a parking spot.

Lauren L.
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Employee was very friendly & helpful. I would definitely recommend this location to a friend.

Hong Y.
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I swear to every god and diety in existence that I will never use this shit again. I would rather drag all of my furniture than use this broken system

Suzi A.
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Disgusting. Location was more or less a junkyard attached to a gas station. Nobody there after hours, so checking your truck in takes over 20% of your phone battery, loads of cell phone data, and is just overall frustrating. Uhaul did not answer after almost 10 minutes on hold so there was no other option. Did NOT feel safe dropping off a truck alone. Location needs to be cleaned up or closed. Because of this place I won't be renting with Uhaul again. Too many other options that don't charge me AND make me do all the work for the company, and don't send me to a junkyard.

Aristidis P.
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El cliente no dejó un comentario.

Jordi G.
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Have reliable online app. We went to rent it, after hours but then were denied access with no reason why.

Douglas W.
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El cliente no dejó un comentario.

Hsing-Hao C.
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My gas meter was wrong. The document originally said I had 1/2 tank full, but the photo showed 3/4 tank. As soon as I drive the car, the gas meter dropped to 1/2. I ended up having to pay extra $20 to fill the gas tank up to 3/4.

Trisha D.
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El cliente no dejó un comentario.

DANIEL H.
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El cliente no dejó un comentario.

Thomas A.
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Great!

Elizabeth M.
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El cliente no dejó un comentario.

Zhongyi T.
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The staff wasn't at the location for half an hour. I have to wait there to get my key.

James P.
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Gentleman that runs this location is fantastic! Thank You for helping me complete the equipment rental after such a horrible rental app fail! Sorry UHaul, scrap the app! I've tried it twice and it is a compete failure! First time I tried to use the app, I had to wait in rental line to meet with rep despite using app. Then take selfies and all the other non-sense. Second time I was told I had to provide two other people that rep could contact to verify who I was! I'm 52 years old, have rented through you before and provided you with huge amounts of info about myself yet I am sending selfies and then having to wait while you call two family members to verify who I am? Really?! Total Fail!

Mike F.
Clasificación:

1) Sign in process took too long - 25 minutes. Some of that was because I had to choose 2 people that the UHaul contact had to call before approving the rental. This was a surprise because I didn't have to do that the other time I used a neighborhood location. Fortunately, those 2 people happened to be available. I don't know what I would have done if they had not been. 2) I had to pick up the key inside the auto repair shop. I don't know how I would have obtained the key if the repair shop had not been open.

Shang S.
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Self check in process takes a really long time to load between each step. Please improve the website performance. Other than that the self serve option is really convenient and great to have.

lingkai K.
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El cliente no dejó un comentario.

sam M.
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good fast service, in and out quick and no wasting time. SOLID

Morten S.
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The vehicle was not cleaned/emptied by the last renter.. :-( but beside that - everything went super fine-

Randall K.
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El cliente no dejó un comentario.

Ian M.
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Could not get keys at 2pm, because rep was not there. I used the app and thought I would be renting a vehicle, but on the final steps I realized that wasn't going to happen. Awful experience. Please remove my account and financial information. I will use Penske or Home Depot in the future.

DESIREE T.
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El cliente no dejó un comentario.

Lewis A.
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El cliente no dejó un comentario.

John R.
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El cliente no dejó un comentario.

Rebecca R.
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Would be good to have an inspection of the vehicle before and after driving it. We were on the road before we realized the driver side mirror wasn't functioning well. Also I had reserved a dolly and blankets, which the facility did not have. Not a problem but probably better not to let me reserve something in case I was really depending on it. Upon returning the vehicle the technician refused to see the driver side mirror issue. Just wanted to take the key and that's it. They said they weren't involved in UHaul at all, but if you're the only person on site as the place is closing, probably good to represent UHaul.

DAN W.
Clasificación:

Van was not clean, neither inside nor out, and U-haul people at location made no attempt to clean it. I used the smartphone app during check-out and added pics of dirty the van. This was the only downside to the rental; everything else was great. I took the van to a carwash after I got it, so I could drive something that looked nice, and again before I returned it, so the next renter would have a clean van to begin with. Still satisfied with the overall experience because it was great in every other aspect.

Kathryn F.
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El cliente no dejó un comentario.

Eileen L.
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El cliente no dejó un comentario.

Derek C.
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Not very friendly service, I did not feel reassured upon leaving that matters were taken care of. Had to visit twice to get the job complete.

Shameek G.
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El cliente no dejó un comentario.

Miranda H.
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El cliente no dejó un comentario.

Joel F.
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El cliente no dejó un comentario.

Arielle F.
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El cliente no dejó un comentario.

Weita C.
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El cliente no dejó un comentario.

Sue A.
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the gentleman who helped me was easy to work with and helpful. Thank you!

Ivy M.
Clasificación:

Fred is great! Super friendly and very knowledgeable. The only thing I was bummed about was that there was no hand truck available when I reserved one online. But that was no fault of Fred's. It was more of an online snafu where not all information was accurately transmitted. Overall, a great experience. Thank you.

Priyank K.
Clasificación:

El cliente no dejó un comentario.

Maxim C.
Clasificación:

Friendly owner/manager. No complication. Quick and simple. Thanks!

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