El cliente no dejó un comentario.Jose C.
Customer Reviews for Automotive To Truck Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.michael P.
El cliente no dejó un comentario.Daryl B.
El cliente no dejó un comentario.Anunciata F.
Mrs Jaren and assistant were very friendly and professional.GLORIA S.
Eric, the owner and Derek the manager are amazing! All the people I have dealt with at this location have been so extremely nice, friendly, and absolutely professional I rent from this place every week, and they are always going above and beyond for me. Thank you to everybody associated with this establishment.Glenn F.
Explain things betterSINCLAIR M.
I had a great experience, had to move twice this summer which is no fun but rented here both times and had a great experience. Very helpful.Lyndi L.
El cliente no dejó un comentario.jorge M.
The staff should be more friendly and try help customer better. They need look better when customers returns rental and keys.MILEID G.
El cliente no dejó un comentario.Evan W.
This establishment is filled with professional and courtesy personnel. Can't speak enough of how well my family's move went and it started with our rental! THANKS Eric and Teamchristopher G.
Lical and Very friendly staff. They keep good and clean trucks.George A.
OUTSTANDING SERVICE! U-HAUL has a winning combination at this location.Auto N.
For the last 15 years, I have been a loyal repeat renter of enclosed trailers of U-Haul at the North Miami Beach location. Always reserving trailers way in advance. Recently, arriving for the reserved trailer on several occasions, I have been advised either no trailers are available or were sent to another distant address to pick one up. Yet, there were trailers on the lot! To top it all off, when pointing to the trailers, I was given the explanation, that the trailer or trailers were reserved for out-of-town trips! To say the least, I find this policy totally illogical and extremely upsetting! Why would U-Haul give preference to once-in-a-lifetime renters, versus one who rents numerous times, each and every year?! It just does not make any business sense, and by all standards it's offensive! I happen to leave just 5 minutes away from the U-Haul location in North Miami Beach, and right now, I do have eight (8) reservations made for various dates and AV & RV trailers. Having to deal with the uncertainty - not speaking of the costly inconvenience of being forced to spend extra hours traveling for trailers - is a most disappointing experience I am not looking forward to! In conclusion, I do need to add that the above problem seems to have started only about a year ago, and that there should have been enough time for management to find reservation-based solutions! I am certain that doing so will be greatly appreciated by many other U-Haul customers.George F.
Eric is the bestLoida M.
Very kind and caring people working at this locationJuan L.
El cliente no dejó un comentario.david T.
El cliente no dejó un comentario.Jose O.
Picking up area's not very comfortable Not enough space to miniverLYUBOV S.
El cliente no dejó un comentario.Alicia M.
Great customer service Great truck.Niomi Lynn R.
El cliente no dejó un comentario.jorge E.
El cliente no dejó un comentario.Patrick R.
El cliente no dejó un comentario.Shamieka E.
El cliente no dejó un comentario.joshua S.
Trucks way to old and drives slowKevan J.
Best Service Ever!Daniel M.
El cliente no dejó un comentario.jeffery V.
El cliente no dejó un comentario.victor L.
Polite staff, very clean and well maintained trucks. Location only accessible from east bound traffic, but well located close to I-95George A.
El cliente no dejó un comentario.ITALO M.
The gentleman who helped me was amazing very personable and on point about everythingjoe E.
Is best neighborhood you hall location everWILKENS J.
Thank you very much to u-haul comp for your service and special to Thomas the manager at the store in Hollywood 2820 I appreciate your service and your understanding for that I give you my most valuable respect once again thank youPedro R.
the trailer had no built in jack to raise it off the ball on the car. the gentlemen who helped me, lifted the tongue on to the ball which i was unable to do. i had to use the scissor jack from my car, which was not stable, when i needed to disconnect it from the car..Rick K.
The price is not the same than i have in phone 430$ US and i paid 620.60$US ???Guy B.
El cliente no dejó un comentario.ITALO M.
El cliente no dejó un comentario.Lisa J.
Eric and his team make the U-Haul rental a great experience.RICHARD C.
The service is very goodGiovanny C.
Friendly people and professionalPedro S.
Always Very PleasantRANARTA S.
Best customer service Wish he had a bigger place.patrick J.
El cliente no dejó un comentario.Antonio G.
Eric was absolutely awesome, he went above and beyond to help use with our reservationIris A.
El cliente no dejó un comentario.ALFREDO C.
El cliente no dejó un comentario.Collean G.
El cliente no dejó un comentario.Craig N.
El cliente no dejó un comentario.AMATULLAH M.
Best U-Haul facility I've used. Professional, friendly, organized. Great rental experience. Kudos!Jason C.
El cliente no dejó un comentario.Luis O.
El cliente no dejó un comentario.SAMUEL R.
El cliente no dejó un comentario.Raphael T.
You t welcomed to call me at 9546481113Edwin N.
Rick was great, but the little lady who worked there punched my car. I think she was on drugs. But again I think his name was Rick, great guy!!Kevin A.
Eric Grice was the best.dorinda H.
El cliente no dejó un comentario.rena W.
El cliente no dejó un comentario.David K.
Owner was awesome, had the equip ready to go for me and helped me load up my low clearance car onto the trailer. Can't recommend enough, moves are always and this was far from it.Bryan C.
Did a bait and switch on me Got charged for a 6x12 when I reserved a 5x8 and was promised the 6x12 at the 5x8 price. Poor business practiceJimmy M.
El cliente no dejó un comentario.leon A.
Person in charge had no communication skills not friendly didn't give us any paperwork charges on Bill that I did not know that I was going to occur like 3 gallons of gas when the gas was exactly the way it was when we picked up the truck and when truck was returned didn't even tell us that we were all set to go we were sitting there waiting for him to tell us that chatting with another customer his reply to the person that was working with him was when I'm done with my job I'm done he didn't even reach out and say hey guys by the way not to interrupt y'all's conversation but you're all set you're all good to go have a great day very unprofessional no paperwork hidden charges no personality...... to me as a person from customer service for 40 years extreme unfriendly zero people skills 101 shade and unprofessionalism.Renee A.
Trucks and service was fine, the location isn't parking friendly. Absolutely no parking!Michael R.
El cliente no dejó un comentario.David P.
Very niceEverette F.
El cliente no dejó un comentario.George S.
Eric was amazing, so helpful and made the renting process so easy! Thank you so much Eric! We will be using this location much more now!Devan M.
The gentleman that helped us was very nice and made sure everything was in working order and functioning properly before we got on the road.Kristina G.
El cliente no dejó un comentario.juan M.
El cliente no dejó un comentario.Melissa J.
El cliente no dejó un comentario.yaher R.
Erick was very professional and willing to help. The place is not the most beautiful, but you forget everything if the person in front of you has a great attitude like him. Will return always there. My congratulationsdiego A.
Great customer service and speedy check in and out. I appreciate their hard work!jerome S.
El cliente no dejó un comentario.Gerard B.
El cliente no dejó un comentario.Timur A.
Nothing. Customer service was in good timing. The service was great. The gentleman Eric rice was attentive and helped me with the process in great time.Frank P.
No Space to park at this location.... online ordering is hard need to buy a ball and want to get that at the same place i rented trailer. This was difficult because the system does not tell you a ball is not available at a location until you are 3/4 done with processJeffrey S.
everything was perfectHermen L.
El cliente no dejó un comentario.WILLIAM R.
He was very efficient with everything I asked, Mr. Eric is very kind in assisting usKELLY U.
Overcharged, horrible supoort to get refund, given the runaaround from Eric, Location Manager, aftee a week of complaining , finally gave me number for Oscar Ramiro at 954-942-1101. The receptionist also giving the runaround, calk this number, fike a complaint, do this and that, was told Oscar will not call you unless you do this. What is more clear than actually calling his office directly, I stated my issue , they have my contract info. Thia experience has been asinine. My nunber for the reservation is 954-295-1500 contact no. 23133932. I was overcharged for an extra day I never used. When I asked why the extra charge, the rep at the location said, its a security deposit. wow.. later confirmed woth Eric there is no such charge. Additionally I return the trailer under torrential rain and could not complete the self checkin and eric stated that the checkin fee would be refunded. The refund owed as per Eric 49.95Samuel H.
El cliente no dejó un comentario.Iaroslav O.
El cliente no dejó un comentario.Jonathan F.
You should put me at the location promised.BEVERLEY L.
El cliente no dejó un comentario.Reynolds P.
El cliente no dejó un comentario.Tally C.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.Louis L.
Excellent customer servicegary B.
For first time in 3 years using your service I finally found a U-Haul location that delivery what was promised. Thanks Mr. Eric Grice 2828 Hollywood Blv. Hollywood FL Robertoroberto O.
El cliente no dejó un comentario.martin P.
There was only a quarter tank of gas in the truck when we received it so we needed to fill it right away.Iris K.
This place is a shit hole. This is by far the worst U-Haul location I've ever been to. there's no space for parking because there's junk cars parked all over the front of the building. I rented a dual axle open trailer for 2 days. when I return my trailer at 3 in the afternoon there was no one there to receive it. and I was charged $226.63 for two days of a rental which I think is way overpriced. I want to know what the hell are they charging me for.Juan P.
El cliente no dejó un comentario.Fred P.
El cliente no dejó un comentario.JOSE G.
They are work not professionalPongsapon J.