Customer Reviews for Automotive Professionals
(U-Haul Neighborhood Dealer)

316 reviews

196 Sunrise Creek Loop #59   Columbia Falls, MT 59912

(406) 892-2441

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(406) 892-2441

196 Sunrise Creek Loop #59
Columbia Falls, MT 59912

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keith Rimer 
Rating:
5.0

Customer did not leave a comment.

Kiersten Alton 
Rating:
5.0

excellent customer service, super great people.

Tracy Rogers 
Rating:
5.0

Customer did not leave a comment.

Bob Boyd 
Rating:
5.0

All good, and the customer service was friendly, informative, and accommodating.

LOU PUTNAM 
Rating:
5.0

Customer did not leave a comment.

Randy Gosnell 
Rating:
5.0

Great job! Cool cat

BRIAN Mcelroy 
Rating:
5.0

Best one

JOE PADILLA 
Rating:
5.0

Excellent!

jennifer Jamrog 
Rating:
5.0

Customer did not leave a comment.

Ryan McCauley 
Rating:
5.0

Customer did not leave a comment.

Kim Linden 
Rating:
5.0

Customer did not leave a comment.

james blystone 
Rating:
4.0

more signage needed

Justin Luthey 
Rating:
5.0

Excellent experience with Automotive Professionals, extremely kind and helpful people.

Travis Moran 
Rating:
4.0

Customer did not leave a comment.

SEAN BORCHERS 
Rating:
4.0

Customer did not leave a comment.

SEAN BORCHERS 
Rating:
5.0

Great friendly staff

Marcus Wilsey 
Rating:
5.0

Love working with the crew in Cfalls...at Automotive Professionals.....Trucks are always clean n ready to go!!

Kevin Arcel 
Rating:
5.0

Nothing, excellent service and easy process!

Cynthia Wilmore 
Rating:
5.0

Great people and service. No improvement required.

Nick Mazzocchi 
Rating:
5.0

Customer did not leave a comment.

alberta mccabe 
Rating:
5.0

Thanks!!

Larry Maynard 
Rating:
5.0

Customer did not leave a comment.

Jeff Albrecht 
Rating:
5.0

They were very helpful, they on hitch the trailer for me

Kimberly Young 
Rating:
5.0

You don’t have to improve anything You did a awesome job

William Taylor 
Rating:
5.0

Customer did not leave a comment.

Patrick Percoski 
Rating:
5.0

Customer did not leave a comment.

Joe Mathis 
Rating:
5.0

Customer did not leave a comment.

Dennis Putzler 
Rating:
5.0

Customer did not leave a comment.

Dennis Teusch 
Rating:
2.0

They advertise at 74.95 but they don’t tell you about mileage and fees til signing. The real price was 249.00! And then leave the gas tank half full, you you have to replace the gas you use. Why not leave it for on full?? Maybe to get extra gas? Hmmm…?

KIMBERLY FYALL 
Rating:
5.0

This Uhaul Store works hard to ensure a great rental experience .... Trucks are clean and ready to go!! It's always a pleasure to work with a crew that gets what customer service should be!! Thank you crew at Automotive Professionals!!

Kevin Arcel 
Rating:
5.0

Make sure you honor the reservation at the location they are made at. ..meaning they do a great job at Automotive Professionals.....but when dispatch in Butte gets involved it seem like they do not care or mind not respecting the customers needs.....

Kevin Arcel 
Rating:
5.0

The uHaul website and reservation process is not well designed.

Charles Brown 
Rating:
5.0

I dropped the trailer off after hours.

David Grigsby 
Rating:
5.0

Customer did not leave a comment.

Kelly Davidson 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MAZZOCCHI 
Rating:
5.0

Customer did not leave a comment.

Jordan Lynch 
Rating:
5.0

Personel was always nice and friendly while we had our storage unit there also

BRENT SUTHERLAND 
Rating:
4.0

Customer did not leave a comment.

Christopher Grau 
Rating:
5.0

Customer did not leave a comment.

Rostik Armstong 
Rating:
5.0

Started off at the U-Haul center in Kalispell MT which was a disaster and the two incompetent people working there could not help me with a possible wiring issue on my vehicle and could not recommend any other services. Went to AP U-Haul where they not only diagnosed the problem of a failed U-Haul relay but repaired it and rented me the trailer I needed to leave that day. These folks at AP are professionals and a great team, Blaze is excellent with customer service. The U-Haul center in Kalispell manager should be trained how to do his job.

Alan Hayes 
Rating:
5.0

Customer did not leave a comment.

Elyjah Fong 
Rating:
5.0

Good experience

kevin Moyer 
Rating:
2.0

No personnel at this location. We called and were told just to drop off the trailer. This could have been very awkward if I wasn’t physically able to lift the 6’ by 12’ cargo trailer off of the hitch.

Scott Wilding 
Rating:
5.0

Customer did not leave a comment.

Rick woods 
Rating:
5.0

Customer did not leave a comment.

Benjamin Sidor 
Rating:
5.0

Nice people and good equipment

JOSEPH SCHMIER 
Rating:
5.0

Customer did not leave a comment.

CURTIS LARSON 
Rating:
5.0

Customer did not leave a comment.

Ron Osterbauer 
Rating:
5.0

Customer did not leave a comment.

ANNA KELLY 
Rating:
5.0

Customer did not leave a comment.

Teresa Olinger 
Rating:
5.0

Customer did not leave a comment.

ANNA KELLY 
Rating:
5.0

AL AND HIS CREW ARE ALWAYS SPOT ON WHEN PROVIDING A CLEAN, DEPENDABLE TRUCK TO SERVE MY NEEDS - 10 STAR WOULD BE MORE APPROPRIATE WHEN RATING HIS PROFESSALISM!!

Kevin Arcel 
Rating:
3.0

The gas tank was a little off full and instead of going back and reporting it I continued to the job site. When I filled up with gas it took 9.6 gallons and I had driven 45 miles. You need to make sure the tank is full before you rent the truck. Returned the truck ant 12 noon the same day I rented the truck and personally turned in the keys. Received a call on Monday asking if I was going to keep the truck for additional days. The rental company just does not pay attention to the details.

MICHAEL KOPITZKE 
Rating:
5.0

The personnel at the pick up location were friendly and helpful

ELOISE KLINE 
Rating:
5.0

One of the best locations I have used over the years

Gary Schuetz 
Rating:
5.0

Customer did not leave a comment.

VINCE BOSA 
Rating:
5.0

Customer did not leave a comment.

Ron Benson 
Rating:
5.0

Customer did not leave a comment.

DON POMRANING 
Rating:
4.0

Customer did not leave a comment.

Randy Trenkle 
Rating:
5.0

The folks at this location were helpful but my original reservation was for a larger truck in evergreen. They alerted me as I was leaving to pick up my truck that my size was not available. They sent me to this location with a much smaller truck, that resulted in 3 trips instead of one which was time consuming and frustrating. So 5 stars for Columbia falls but 3 for u haul

Kasey Sullivan 
Rating:
4.0

Customer did not leave a comment.

STEPHEN LYNN 
Rating:
5.0

Friendly and efficient

Carl Hopkins 
Rating:
5.0

I am using them again in 3 days. Great service , very friendly will recommend to friends and family

Robert Woods 
Rating:
5.0

My reserved truck was given away 1 hour before I was due to pick it up for my move. I even went to this site the day before to confirm that the truck was available. Spent the rest of my morning driving around trying to get another 20 foot truck, none available. Luckily , another dealer had a 15 foot truck available to help me with my move. I would not recommend the Evergreen u haul location!

MICHAEL HAMPSON 
Rating:
4.0

Make sure you clean dog hair out of the cab and seats

Chad Bruns 
Rating:
5.0

Customer did not leave a comment.

Josh Houser 
Rating:
5.0

We had to change rental locations at the last moment when our plans changed unexpectedly. The location we had planned to rent from didn't have the truck size we needed. I was happy with the change though. They were helpful and polite. Easy to pick up and return. Would rent there again.

Nicole Bond 
Rating:
4.0

They gave me a ride back to my hotel; thanks!

van funchess 
Rating:
5.0

Nothing John was more than exceptional- He even phoned back when a truck I was hoping to rent became available- he saved me 40 miles and an extra hour of travel time - Guys at Automotive Professionals are great!!

Kevin Arcel 
Rating:
4.0

The guy did a great job. Drop-off took no time at all.

STEPHEN LYNN 
Rating:
5.0

Customer did not leave a comment.

frank caccia 
Rating:
5.0

Customer did not leave a comment.

David Mead 
Rating:
4.0

Very disappointed in a policy that would not let me rent using my 2010 Sport Trac. I had to borrow a vehicle which is totally unacceptable. My Sport track has new tires, a V8 engine, strong transmission, and plenty of towing capacity. Because you seem to have a monopoly in this market, I was left with very few options.

Catherine Pfeifer 
Rating:
1.0

Customer did not leave a comment.

Ken Nicklas 
Rating:
5.0

As a whole, the experience was great, except the communication. I was not I had to pick at two separate locations. Two days notice would have helped me to figure it out. One place was closing at 2 pm and I could not get the truck until 4pm. The person who helped figure things out was very helpful.

JAMES CROUSE 
Rating:
5.0

Customer did not leave a comment.

Michael Pence 
Rating:
5.0

Clean/sanitize in-between customers

David deGroot 
Rating:
5.0

Customer did not leave a comment.

Margaret thompson 
Rating:
4.0

Customer did not leave a comment.

Greg Edwards 
Rating:
4.0

Customer did not leave a comment.

Katie Wallace 
Rating:
5.0

Customer did not leave a comment.

BROOKE POULIOTTE 
Rating:
5.0

Customer did not leave a comment.

BROOKE POULIOTTE 
Rating:
1.0

I was unable to get truck when I was told- had to pay for a day I couldn’t even use truck because websites wasn’t working- location refused discount for for admitted gross negligence- absolutely the worst rental experience of my life- on top of that - I had to pay in full for something I only received partially. Complete utter joke

jason stringham 
Rating:
5.0

This location couldn't have been more accommodating. Responsive, problem solving we're all excellent. I would recommend this location and the service man with high regards. Totally the best place to go!!!

REBECCA SCOGGINS 
Rating:
5.0

local dealers have good service and are friendly. Too bad they have to work for the main office/corporation which is terrible and extremely poor service and won't honor their reservation policy at least for me the past three years.

Ellery Steward 
Rating:
5.0

Gas tank was at 1/3. It seems it would be a better program to rent the truck full of fuel and have it returned in the same manner. It is not easy to guesstimate how much fuel will be needed and it was not convenient to make the first stop a gas station. In addition, I had requested two dozen blankets upon making my reservation several days in advance. Upon arrival to pick up the truck, I was informed they had zero blankets on hand and I had to spend the time and use of the truck to obtain the blankets. I had expected everything to be ready to go for me when I picked up the truck. Didn't turn out to be all that big of a deal but I would prefer to focus on moving, not gathering up blankets and getting fuel so I could begin my move. Thanks for your time.

DONALD NEGRI 
Rating:
5.0

Great people with excellent customer service. Highly recommend this place. Seems to run a good automotive mechanic shop as well. Definitely would hit them up for both a uhaul as well as to fix my car.

Colby Courser 
Rating:
5.0

It would be nice if this location had a few pick up trucks/cargo vans as well.

Cathy Burt 
Rating:
5.0

very personable and accommodating.

Walt Bastiaanse 
Rating:
3.0

Customer did not leave a comment.

Craig Sedgwick 
Rating:
5.0

Thank you to Al for driving 60 miles one way to pick up this trailer for us!!

Heide Kaiser 
Rating:
5.0

Customer did not leave a comment.

ROCKY MARSHALL 
Rating:
5.0

Customer did not leave a comment.

ALBERT BAHENA 
Rating:
5.0

Joe Harris who helped me was great!

curt larson 
Rating:
5.0

Customer did not leave a comment.

brian labuda 
Rating:
4.0

Albeit we had a VERY good experience with the truck and the personnel renting it. We had a horrible experience with the Moving Help. It was tough communicating prior to the move and then they did not show up!! Later they claimed there was a typo and instead of 10/16 at 8, they said it was 8/16 at 10, but still couldn't make it til 11. I canceled and used friends. Judith Taylor-McAfee

Judith Taylor-McAfee 
Rating:
3.0

Customer did not leave a comment.

Jerry Cuda 
Rating:
5.0

Very nice guy and very professional and helpful

Paul Okerberg 
Rating:
5.0

Customer did not leave a comment.

Charlie Cook 
No reviews have been submitted for this location.

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