I had an excellent experience! They were friendly and quick!MICHELLE R.
Customer Reviews for Auto World Lease & Sales Clt LLC
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8:30 a. m. - 6:30 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.NANCY K.
Everything went well ... thank you.BENJAMIN M.
everything was easy and quick. This is the second time I have used this location and both times I was very satisfied with the service and ease.Anne B.
Amazing experience ! I appreciate the help !TISHARA F.
Always a good experience with Frank. ThanksCharles H.
This was last minute rental we glad to find Rental 26 truck but... First of all Air condition was not working 26 foot truck nearly 5 hours driving it was horrible. We paid rental $280+gas and has no air contidition Weather was almost 100 F ... I know insurance is optional but they directly added insurance without asking they should have ask coverage before addding .i saw it While check in but did not tell the guy about it . After dropoff rental truck they overchaeged invoice and I called them they told sorry and credited correct amount invoice. Stuff was kind but outr experience was not Good at allMelih Y.
This location has exceptional customer service! The facility is a challenge to get in and out because of the busy roadway and transactions occur outdoors but in spite of those issues I greatly appreciated the way everything was handled.Timothy W.
El cliente no dejó un comentario.PRISCILLA G.
El cliente no dejó un comentario.JACQUELINE H.
El cliente no dejó un comentario.greg H.
No actual store. Right off busy road, staff using cell phones to do business and having a hard time looking up information. I had pre checked in and is was as if I had not done any of those things. Not very organized.Diana D.
Very easy pick up and drop off. Took no time at all.David D.
El cliente no dejó un comentario.Amit P.
Online return feature needs updating! Was not able to submit photo with my iPhone 11.CHRISTOPHER T.
El cliente no dejó un comentario.JEFFREY A.
El cliente no dejó un comentario.DANIELCHRISTOPHE M.
El cliente no dejó un comentario.SARAH R.
efficient and the associates at both were extremely helpfulChristopher L.
El cliente no dejó un comentario.JERRY R.
El cliente no dejó un comentario.Tim M.
The staff was very helpful and friendly. They made the process seamless. I would use this location again.TRYPHENE D.
El cliente no dejó un comentario.JAMES J.
The location looked pretty rough and it was hard to tell where I was supposed to actually pick up the truck. The young lady who helped me was nice and allowed me to pick up my rental 2 hours earlier. Getting the truck was pretty easy and quick. Truck was clean with no issues. I would recommend this place but maybe have signage for confused out of town clients like myself.Jasmine M.
Really helpful staff. No changes needed for me.Scott G.
Get a computer to do the "paper work" rather than a cell phone, and get an actual building to work out ofJOSHUA B.
Very professional and excellent service!!CLIFTON F.
El cliente no dejó un comentario.Angel L.
There is probably nothing you can do to improve the location. Exiting onto Independence Boulevard with a trailer can be somewhat nerve racking which is the only reason I didn't rate excellent. The personnel were top notch and I would definitely rent there again.mike P.
Excellent service, they were super accommodating when I messed up and got the wrong size truck. Insanely quick service and checkin/checkout was painless. Already have recommended.DANIEL S.
El cliente no dejó un comentario.Alexa W.
El cliente no dejó un comentario.RANDALL H.
El cliente no dejó un comentario.Caryn N.
Everything was perfect and the people were super niceAmanda B.
El cliente no dejó un comentario.NATHAN L.
The experience was great! Frank was efficient, kind and professional.Nancy K.
Frank was incredible! He was extremely helpful and provided me with excellent customer service! I will always come back to this location for rental needs. Thank you Frank!nani K.
Easy and fast pickup.Lindsey H.
Was originally given a location off Eastway that closed 1 hour earlier than given time. Called customer service who updated reservation to Independence location. Rep was helpful even gave me the van I originally requested.Ronisha G.
This was the second time I rented a U-Haul from this location and they treated me as if I was and every day customer I remembered my name it was very helpful in getting me goingJames B.
Unit was clean. Steering was very loose. Brakes squeak. Belts were squealing. The box was leaking water too. Luckily I only needed it for a short period and short drive.Ryan V.
El cliente no dejó un comentario.CHLOE W.
El cliente no dejó un comentario.AMANDA W.
El cliente no dejó un comentario.David A.
Location had no one there, had to call a number and the person who answered was very nice and told me where to drop the key. But no one checked the truck or counted the blankets.I didn't want to be blamed later on.Just boarded up buildings!WALTER N.
The gentleman who checked me in was extremely personable and helpful. I was anxious about driving such a large truck myself, but he was very assuring and constructive with his advice.Kristina M.
An extremely well organized Uhaul facility. I was in and out in no time.David H.
The check engine light was on in the truck which made me a little nervous but the staff was so welcoming and informativeKya B.
The mobile checkin is very confusing and not at all user friendly. However the attendant was very friendly. The truck was nice and clean.Joshua H.
El cliente no dejó un comentario.JEAN JACQUES W.
The truck was fine, but the location was more than a little sketchy.Walter T.
In and out super fast at pick up and drop off. Both of the guys I interacted with were friendly and helpful. ¡Gracias!PATRICK A.
El cliente no dejó un comentario.Zachary S.
I had paid for a dolly and didn't receive it. It would have helped tremendously. And beings it wasn't store hours I couldn't get in touch with anyone. The number one the website didn't even ring. It was unfortunate.Julia W.
Very helpful staffMichael F.
I returned an my rental to this place and they didn't put the return on the date I returned and I was charged 4 days extra of rental.LEONARDO M.
El cliente no dejó un comentario.James R.
Excellent service. In and out with no lengthy delay and top notch customer service.Katrina B.
More visual signs for equipment pick up area.Rikki L.
When I returned the trailer I had to disconnect it myself in the rain. The lady who checked me in couldn't have been nicer, but, ideally, I would hope that I would have someone there who could take the trailer off my hitch.Donald W.
Service was great! Location condition could be improved.Dawn O.
The cabin compartment was muddy on both driver and passenger side. The driver side front tire had a gash in it requiring replacing. Also, the truck vibrated strongly, especially at non highway speeds.JULIAN A.
Easily the most professional U-Haul facility I've used. Friendly & efficient. Thanks./Russ McMillanRUSSELL M.
Hard to think of any needed improvements. This is 2nd time I used this location and the experience was efficient and convenient. I will continue to visit this specific Uhaul site. One item is being asked again to buy insurance after I had already accepted during my pre order. I am leery of last moment upsales now I am leery of the Uhaul insurance.James W.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Madison K.
The gentleman checking us in was really friendly and helpfulCaron V.
El cliente no dejó un comentario.richard M.
This U-Haul facility is easily the best & most professional I've experienced in several years. Thank you./Russ McMillanDEBORAH F.
The pickup and drop off were very fast and efficient. The location's service was extremely helpful. They had the needed trailer and hitch in stock. I was connected and ready to go in no more than about 15 minutes . (Note that I did use early checkin the best I could.)James W.
There was a little difficulty understanding how to get the key to the vehicle while using the app. The friendly representative at the local location was able to help me, and it worked it. It was mainly my own confusion and not their problem. My main issue is that the van I rented had absolutely no fuel in it. The gas gauge was on Empty, and the light was on indicating that it was almost out. I had to leave the rental place, and immediately add fuel to the truck before going to my client's. This put me behind schedule, and also meant that I had to spend more on fuel that I had anticipated.. since the contract states I have to return the vehicle with at least 1/4 a tank, or be charged $30 dollars.Christopher C.
A++J W O.
It made me uncomfortable that none of the 3 employees I interacted with were wearing face masks in the midst of the pandemic.Adam Q.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Aaron G.
Great customer service !!!Christopher W.
Location could use better lighting especially as the time has recently changed. The staff was very friendly and helpful.Justin E.
The bed of the truck was already a bit dirty as well as muddy when I received it. However, the service was fast and efficient, and availability of self-service and over night drop off was a plus. The agent also went above and beyond, just before closing, to book my vehicle by phone. That kind of service goes a long way.Brittney R.
Quick and easy.MARSHA K.
El cliente no dejó un comentario.VICKY G.
El cliente no dejó un comentario.Carlos H.
El cliente no dejó un comentario.Daniel C.
I was charged 2times to different rate . Which cause problems for me and my bank. No one id answering my calls.Christy C.
El cliente no dejó un comentario.Christopher M.
Great customer service.Vanessa P.
El cliente no dejó un comentario.FREDERICK J.
I just want to write & say how everyone was super helpful, nice & professional, despite working under a tent during slightly inclement weather. His pc was working a little slower than usual but he was extremely apologetic during my wait and made small-talk so it was bearable for both parties. I'd def recommend despite the remodeling & slower process. Also BIG up to Alisha from your Hickory Grove Location for helping me out when I was about to drop-off at the wrong location. Keep being amazing.mica L.
Do not cheat your customers and double charge them for equipment that's returned early. Do not apply random fees without explaining them upfront.KEINO H.
El cliente no dejó un comentario.Shereatha W.
El cliente no dejó un comentario.Kelly G.
First of all I checked in online to skip, personal interaction. There was a team of 2 people who approached my vehicle, NOT wearing masks, asked me all the questions I had filled out online, and when I kept my window rolled up most of the way because she was not wearing a mask, she told the man â€œyou will get a lot of thatâ€. They were disrespectful in not wearing a mask, making the comment stated above and it was very frustrating to take the time to skip the line and still had to! The area was poorly maintained and the cab of the truck was dirty. Overall was VERY disappointed in my experience!AUDREY K.
I picked the truck up at 1/4 tank and left it before they closed for the day with a little more than a 1/4 tank of gas but I get an extra 62 dollars billed to my card with an invoice for gas. When I tried to call them and ask they responded the first time asking for some time and when I called 5 hours later they stopped answering!!!JASHWANTH L.
El cliente no dejó un comentario.Kathy L.
El cliente no dejó un comentario.Lisheidy R.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.ANNICE S.