Everything was perfect and the people were super niceAmanda B.
Customer Reviews for Auto World Lease & Sales Clt LLC
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28205
Services at this Location:
- Lun. - dom.: 8:30 a. m. - 6:30 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.NATHAN L.
The experience was great! Frank was efficient, kind and professional.Nancy K.
Frank was incredible! He was extremely helpful and provided me with excellent customer service! I will always come back to this location for rental needs. Thank you Frank!nani K.
Easy and fast pickup.Lindsey H.
Was originally given a location off Eastway that closed 1 hour earlier than given time. Called customer service who updated reservation to Independence location. Rep was helpful even gave me the van I originally requested.Ronisha G.
This was the second time I rented a U-Haul from this location and they treated me as if I was and every day customer I remembered my name it was very helpful in getting me goingJames B.
Unit was clean. Steering was very loose. Brakes squeak. Belts were squealing. The box was leaking water too. Luckily I only needed it for a short period and short drive.Ryan V.
El cliente no dejó un comentario.CHLOE W.
El cliente no dejó un comentario.AMANDA W.
El cliente no dejó un comentario.David A.
Location had no one there, had to call a number and the person who answered was very nice and told me where to drop the key. But no one checked the truck or counted the blankets.I didn't want to be blamed later on.Just boarded up buildings!WALTER N.
The gentleman who checked me in was extremely personable and helpful. I was anxious about driving such a large truck myself, but he was very assuring and constructive with his advice.Kristina M.
An extremely well organized Uhaul facility. I was in and out in no time.David H.
The check engine light was on in the truck which made me a little nervous but the staff was so welcoming and informativeKya B.
The mobile checkin is very confusing and not at all user friendly. However the attendant was very friendly. The truck was nice and clean.Joshua H.
El cliente no dejó un comentario.JEAN JACQUES W.
The truck was fine, but the location was more than a little sketchy.Walter T.
In and out super fast at pick up and drop off. Both of the guys I interacted with were friendly and helpful. ¡Gracias!PATRICK A.
El cliente no dejó un comentario.Zachary S.
I had paid for a dolly and didn't receive it. It would have helped tremendously. And beings it wasn't store hours I couldn't get in touch with anyone. The number one the website didn't even ring. It was unfortunate.Julia W.
Very helpful staffMichael F.
I returned an my rental to this place and they didn't put the return on the date I returned and I was charged 4 days extra of rental.LEONARDO M.
El cliente no dejó un comentario.James R.
Excellent service. In and out with no lengthy delay and top notch customer service.Katrina B.
More visual signs for equipment pick up area.Rikki L.
When I returned the trailer I had to disconnect it myself in the rain. The lady who checked me in couldn't have been nicer, but, ideally, I would hope that I would have someone there who could take the trailer off my hitch.Donald W.
Service was great! Location condition could be improved.Dawn O.
The cabin compartment was muddy on both driver and passenger side. The driver side front tire had a gash in it requiring replacing. Also, the truck vibrated strongly, especially at non highway speeds.JULIAN A.
Easily the most professional U-Haul facility I've used. Friendly & efficient. Thanks./Russ McMillanRUSSELL M.
Hard to think of any needed improvements. This is 2nd time I used this location and the experience was efficient and convenient. I will continue to visit this specific Uhaul site. One item is being asked again to buy insurance after I had already accepted during my pre order. I am leery of last moment upsales now I am leery of the Uhaul insurance.James W.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Madison K.
The gentleman checking us in was really friendly and helpfulCaron V.
El cliente no dejó un comentario.richard M.
This U-Haul facility is easily the best & most professional I've experienced in several years. Thank you./Russ McMillanDEBORAH F.
The pickup and drop off were very fast and efficient. The location's service was extremely helpful. They had the needed trailer and hitch in stock. I was connected and ready to go in no more than about 15 minutes . (Note that I did use early checkin the best I could.)James W.
There was a little difficulty understanding how to get the key to the vehicle while using the app. The friendly representative at the local location was able to help me, and it worked it. It was mainly my own confusion and not their problem. My main issue is that the van I rented had absolutely no fuel in it. The gas gauge was on Empty, and the light was on indicating that it was almost out. I had to leave the rental place, and immediately add fuel to the truck before going to my client's. This put me behind schedule, and also meant that I had to spend more on fuel that I had anticipated.. since the contract states I have to return the vehicle with at least 1/4 a tank, or be charged $30 dollars.Christopher C.
A++J W O.
It made me uncomfortable that none of the 3 employees I interacted with were wearing face masks in the midst of the pandemic.Adam Q.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Aaron G.
Great customer service !!!Christopher W.
Location could use better lighting especially as the time has recently changed. The staff was very friendly and helpful.Justin E.
The bed of the truck was already a bit dirty as well as muddy when I received it. However, the service was fast and efficient, and availability of self-service and over night drop off was a plus. The agent also went above and beyond, just before closing, to book my vehicle by phone. That kind of service goes a long way.Brittney R.
Quick and easy.MARSHA K.
El cliente no dejó un comentario.VICKY G.
El cliente no dejó un comentario.Carlos H.
El cliente no dejó un comentario.Daniel C.
I was charged 2times to different rate . Which cause problems for me and my bank. No one id answering my calls.Christy C.
El cliente no dejó un comentario.Christopher M.
Great customer service.Vanessa P.
El cliente no dejó un comentario.FREDERICK J.
I just want to write & say how everyone was super helpful, nice & professional, despite working under a tent during slightly inclement weather. His pc was working a little slower than usual but he was extremely apologetic during my wait and made small-talk so it was bearable for both parties. I'd def recommend despite the remodeling & slower process. Also BIG up to Alisha from your Hickory Grove Location for helping me out when I was about to drop-off at the wrong location. Keep being amazing.mica L.
Do not cheat your customers and double charge them for equipment that's returned early. Do not apply random fees without explaining them upfront.KEINO H.
El cliente no dejó un comentario.Shereatha W.
El cliente no dejó un comentario.Kelly G.
First of all I checked in online to skip, personal interaction. There was a team of 2 people who approached my vehicle, NOT wearing masks, asked me all the questions I had filled out online, and when I kept my window rolled up most of the way because she was not wearing a mask, she told the man â€œyou will get a lot of thatâ€. They were disrespectful in not wearing a mask, making the comment stated above and it was very frustrating to take the time to skip the line and still had to! The area was poorly maintained and the cab of the truck was dirty. Overall was VERY disappointed in my experience!AUDREY K.
I picked the truck up at 1/4 tank and left it before they closed for the day with a little more than a 1/4 tank of gas but I get an extra 62 dollars billed to my card with an invoice for gas. When I tried to call them and ask they responded the first time asking for some time and when I called 5 hours later they stopped answering!!!JASHWANTH L.
El cliente no dejó un comentario.Kathy L.
El cliente no dejó un comentario.Lisheidy R.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.ANNICE S.
The roof of the truck was damaged and allowed rainwater into the cargo bay. We had to dry out the truck before loading. none of the employees were wearing masks.John I.
They were very helpful! The truck was ready, they helped me right away and the whole process took about 10 minutes or less.Stephanie S.
I am happy with the return service. Thank you!ABHISHEK J.
I think there were renovations going on but the building looked very dilapidated. The woman who helped us was very nice and we were done quickly. She checked us in outside.Lauren T.
El cliente no dejó un comentario.MARK C.
El cliente no dejó un comentario.AMBER G.
All good! Love the mobile pickup option, works great!Charles F.
Although the location was not perfect. The customer service reps were knowledgeable and very professional and friendly. Will use this location again.MARGARET W.
El cliente no dejó un comentario.KATYA R.
El cliente no dejó un comentario.MOHAMMED MUZZAMM S.
Nothing.. my experience was a pleasant oneGekeitha K.
I scheduled my pickup truck after hours, 8 pm. There's was no one at the site to assist with any issues or challenges while checking in online. I spent almost 2 hours completing the online transaction to get the key and finally be on my way. I was crying with frustration because the U-haul system was not capturing my picture ID correctly. The camera scanner was not working. I tried several times unsuccessfully and had to start all over again from the top entering all my information. Finally I called for support but the agent was a bit frustrated with me as well. Finally got all the procedure done and when I was about to leave found out that all the additional equipment I have rented was not in the truck, was forgotten by whomever needed to put it in the truck. Then someone called me saying they will deliver the equipment to my home, which they did shortly afterward. My overall experience was frustrating and stressful. The returning part was easy though. I will not do this again.Julia R.
Nice and friendly.Danyel C.
El cliente no dejó un comentario.ISAAC H.
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.Shameka W.
El cliente no dejó un comentario.Nelson L.
They were all very friendly and helpful. I enjoyed how quick and easy the process was and glad for their assistance.SHANETTALEANNA K.
El cliente no dejó un comentario.Bob S.
El cliente no dejó un comentario.CHRISTIE B.
The best place to rent U-Hauls in Charlotte. The owner is always incredibly helpful.Charles H.
All I have to say,â€DOUBLE check your receipt afterward, upon return!â€Milan N.
Used the app to pick up and return truck. Building looked abondoned and app kept freezing causing me to have to do it several times. Something that was easy turned to be very confusingKrystle B.
El cliente no dejó un comentario.RONALD M.
The staff was awesome. Very helpful and curteous!PENNY U.
The location on Independence Blvd is awkward to get in & out of at highway speeds. I found that trying to come to an abrupt stop from 55 MPH, or trying to "gun it" just to get a Uhaul tow trailer up to speed, to be difficult out of their narrow gravel driveway.Craig F.
I was impressed with the service.kiara M.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.Marie P.
This location is unsafe and disgusting, an old restaurant building with a busted up driveway. Very gross and disappointing. Attendant was onsite and did not help us with mobile check in. Key was not in proper numbered box. Worst Uhaul experience ever and I have used Uhaul on two or three other occasions this month. Really would like a refund. I have photos of the location if you need them. Uhaul shoukd vet its operators more thoroughly.Mark K.
The only thing I can say is where it is is a little bit confusing it's not clear where the office is so when you first get there you're not sure where to park or where to go to get to the officeDANA R.
El cliente no dejó un comentario.andrea M.
El cliente no dejó un comentario.frank D.
This location was difficult to locate off the highway, also there wasn't clear markings for where to park or place the key.Anastasha F.