excellent atentionLORENY S.
Customer Reviews for Auto World Lease & Sales Clt LLC
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8:30 a. m. - 6:30 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
the van that I rented was below empty in gas. Also I was charged twice.Jabrane A.
El cliente no dejó un comentario.Frank D.
El cliente no dejó un comentario.Alissa H.
El cliente no dejó un comentario.William L.
The self check in/out process on the app is too burdensome. It should be shortened. I also went through the hassle of checking out then the app froze on the final screen. But it didn't really matter because the attendant could've just checked me out faster. I don't see the point of the self check in if there is an attendant who is able to do the process faster and betterWilliam T.
Have an actual building Standing outside next to a busy 6 lane road was not ideal. The employee was great however The experience and customer service was good and equipment new and worked wellMary N.
El cliente no dejó un comentario.BENJAMIN C.
This location suck and charge way to much. I think fees should be know before you rent. I was not expecting to pay $200 for a freaking haul that I used in the cityWesley W.
Outdoors under a tent, no facility, long wait. Took 2 hrs to get truck because we were rescheduled twice to get the truck that morning. One location did not have the truck, 2nd one was closed due to road construction and dispatch did not know it! 3rd one was a tent. Terrible experience.Moses M.
El cliente no dejó un comentario.Denise L.
El cliente no dejó un comentario.Stephanie K.
El cliente no dejó un comentario.KEMAL C.
El cliente no dejó un comentario.JAMIE L.
El cliente no dejó un comentario.RANDILYNN S.
The truck was filthy outside. Inside was mostly clean. Windshield was nasty.Robert H.
El cliente no dejó un comentario.Chris W.
My truck was filthy inside and out. Looked like it had been used to go mudding. Dried mud all up the driver and passenger doors. Wasn't washed. Windshield was dirty. Not sure why I got a dirty truck when there were plenty of clean trucks there. Trash inside. Looked like coffee spilled. Drivers seat torn up. I drove 52 miles and they claim I used 7 gallons of gas (I put 4 in off my own and they charged me for 3 more). That's 7.42 mpg. That's ridiculous. Plus location is on one of the busiest highways in the city. So if you are not an experienced or confident driver, do not rent from here. You will not have a successful experience driving.Tara Y.
El cliente no dejó un comentario.steve M.
I havent receive my electronic recipCarlos B.
El cliente no dejó un comentario.SHEILA B.
El cliente no dejó un comentario.Melissa V.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Riaan E.
El cliente no dejó un comentario.ANNETTE E.
El cliente no dejó un comentario.Ryan B.
Your wait times for customer service is excessive, transferred so many times.Katherine T.
Perfection, no suggestions neededKori B.
El cliente no dejó un comentario.Johannes B.
El cliente no dejó un comentario.SKYLER SINCLAIR I.
Everything was greatANNETTE E.
El cliente no dejó un comentario.Frank D.
An Employee should be there doing work hoursCatherine C.
It doesn't look safe for women.Jennifer B.
You failed to honor my original reservation request location and sent me to a place in Charlotte that is awful. The equipment was old. The $50 for not keeping your promises was not enough. Also, why does the truck say $19,95! Per day and you charged me $29.95? Awful experiencewilliam D.
This was my second time renting from this location and both times the entire process from start to finish was outstanding! Great customer service, swift transaction, easy process with dropping off. Excellent service!KRISTIN M.
I have no suggestions. It was a great experienceWanda P.
El cliente no dejó un comentario.Stephen S.
I was informed by a guy when I first call that the mileage would be a dollar, when I arrived a lady in for me that it was $.79. Also that same lady told me to bring the truck back at a fourth of a tank, Upon arriving back with the truck I was informed of 3/8. They are all over the place and I would never use them again.Stephanie D.
Clean thete equipment before they remt.Rebeka B.
Great people Great serviceHOWARD N.
Have been to other locations , this is the most convenient and best rides I've had! ¡Gracias!Paul M.
Staff was friendly and communicated very well through the entire process. My original location was at another location down the street and they were also great to work with. I'm very happy with my experience!Joshua B.
Frank is always great to work with! Charles HartCharles H.
El cliente no dejó un comentario.Joy G.
This â€œlocationâ€ was in a parking lot of dilapidated and boarded up buildings. No office, only a person in a truck who checked me in and upon drop-off there was no one there though it was during posted open hours. I called and was told to detach the trailer (which was not easy) and leave it. I helped another woman who was dropping her trailer off at the same time. This location is a disgrace to UHaul.Scott C.
El cliente no dejó un comentario.Mackenzie G.
El cliente no dejó un comentario.Eric F.
El cliente no dejó un comentario.Stephen S.
Five star service !Glen F.
El cliente no dejó un comentario.Amber D.
El cliente no dejó un comentario.Marcos F.
This location was very accommodating. We had to keep the truck overnight and they worked with us to make this happen. Will definitely use this location in the future.CARSON W.
El cliente no dejó un comentario.michael M.
Easy in and out with no waiting!Alpheus C.
El cliente no dejó un comentario.ZANDRA M.
The guy working was extremely helpful, polite, and professional. Made the entire day less stressful.KATHARINE T.
There no phisical building but a tent but the service was the best! RecomendadoBENJAMIN C.
El cliente no dejó un comentario.Jeff W.
Quick pick up, staff friendly and fastSusan K.
Very easy and fast rental. I have used this location several times. Always in and out in a few minutes.Craig R.
El cliente no dejó un comentario.Stephen C.
El cliente no dejó un comentario.Eric E.
No suggestions. Great experience!Gwendolyn F.
Frank is customer focused, and has excellent people skills.Bruce B.
I arrived in the morning for my pickup and was told my truck was not there despite my reservation. I was sent to another location 10 minutes away and had to wait an hour and a half later. This severely delayed my move and the employee was not even apologetic.Matthew B.
El cliente no dejó un comentario.Kenny O.
The only thing that was lengthy about the self checkin process, was the verification buffering. It took quite some time for the information to process. Besides that, it's a Great System and an Awesome location. Very helpful associate at the facility as well! Thanks !!Paul M.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Matt Y.
I tried 4 times to get a drop off location assigned When some calls U-Haul and asks for a specific drop off location, the reps should be more helpfulCharles L.
I had an excellent experience! They were friendly and quick!MICHELLE R.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.NANCY K.
Everything went well ... thank you.BENJAMIN M.
everything was easy and quick. This is the second time I have used this location and both times I was very satisfied with the service and ease.Anne B.
Amazing experience ! I appreciate the help !TISHARA F.
Always a good experience with Frank. ThanksCharles H.
This was last minute rental we glad to find Rental 26 truck but... First of all Air condition was not working 26 foot truck nearly 5 hours driving it was horrible. We paid rental $280+gas and has no air contidition Weather was almost 100 F ... I know insurance is optional but they directly added insurance without asking they should have ask coverage before addding .i saw it While check in but did not tell the guy about it . After dropoff rental truck they overchaeged invoice and I called them they told sorry and credited correct amount invoice. Stuff was kind but outr experience was not Good at allMelih Y.
This location has exceptional customer service! The facility is a challenge to get in and out because of the busy roadway and transactions occur outdoors but in spite of those issues I greatly appreciated the way everything was handled.Timothy W.
El cliente no dejó un comentario.PRISCILLA G.
El cliente no dejó un comentario.JACQUELINE H.
El cliente no dejó un comentario.greg H.
No actual store. Right off busy road, staff using cell phones to do business and having a hard time looking up information. I had pre checked in and is was as if I had not done any of those things. Not very organized.Diana D.
Very easy pick up and drop off. Took no time at all.David D.
El cliente no dejó un comentario.Amit P.
Online return feature needs updating! Was not able to submit photo with my iPhone 11.CHRISTOPHER T.
El cliente no dejó un comentario.JEFFREY A.
El cliente no dejó un comentario.DANIELCHRISTOPHE M.
El cliente no dejó un comentario.SARAH R.
efficient and the associates at both were extremely helpfulChristopher L.
El cliente no dejó un comentario.JERRY R.
El cliente no dejó un comentario.Tim M.
The staff was very helpful and friendly. They made the process seamless. I would use this location again.TRYPHENE D.
El cliente no dejó un comentario.JAMES J.
The location looked pretty rough and it was hard to tell where I was supposed to actually pick up the truck. The young lady who helped me was nice and allowed me to pick up my rental 2 hours earlier. Getting the truck was pretty easy and quick. Truck was clean with no issues. I would recommend this place but maybe have signage for confused out of town clients like myself.Jasmine M.
Really helpful staff. No changes needed for me.Scott G.
Get a computer to do the "paper work" rather than a cell phone, and get an actual building to work out ofJOSHUA B.
Very professional and excellent service!!CLIFTON F.
El cliente no dejó un comentario.Angel L.
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