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SANCTUS G
Customer Reviews for Auto World Lease & Sales Clt LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Professional and courteous. Quality service and truck. Thank you for making my life easier
Kim ADropped after hours, so no interaction with staff. Worked well for me.
DANIEL DHave someone on-site to handle returns.
LINDA KThe whole team was very helpful and it was a great experience dealing with them.
ROY RI had to unload the trailer I rented at pickup (hundreds of pieces of lumber) and There was No help to park upon return. Long time U-Haul customer, worst experience by far.
Greg LGreat products and excellent staff. My go to location for moving equipment.
KENNETH SI always get professional and friendly service.
JEREMY PN/C
JANINE PHave rented from here multiple times. Always good service! Will be back!
Jeff Dgreat service
CHRISTOPHE DStaff and management attentive and very kind. Efficient and helpful too.
Yvonne OGreat location Helpful Good business
Alioune SFantastic job everyone at this location was very helpful, kind, and knowledgeable offered great help and worked with our schedule would rent here again.
steven gThe truck was 1/4 full when my wife picked up the truck and inadvertently filled the tank. This was a waste and we essentially paid U-Haul much more than stated rental rate.
Stephen NNothing just a bigger sign to locate entrance
MICHAEL REquipment and agent were there when they were supposed to be. Truck was fine for in town driving. No observed issues.
Eric BI attempted to return the truck during business hours but could not find anyone on site (this is the only reason that I put no for whether the personnel was helpful - I didn't encounter any personnel in order for them to be helpful)
Daniel RI got there early and got nervous because the location's operator wasn't. He arrived a couple minutes before my rental time - he was helping another customer who had gotten locked out of their uhaul. He was really nice and quick and efficient. the transaction was smooth and we were out of there within 10 minutes.
Allison HFrank & Thomas provided top customer service.
richard sEasy access in Charlotte. the place turned out to be closed for my dropoff due to holiday, so didn't go in. the owner called me back tho after calling their # and quickly instructed me to drop the trail off there, take a picture, and be on my way. Very easy.
Julie TCustomer service was great. Easy to pickup and drop off
Justine TNo issues with the drop off
Billy SSmall and crowded but the owner of the shop is very friendly and as great customer service!
Tonya HHad a reservation to pick up at 9:00. The place was closed and the owner would not answer the phone. Additionally, you are greeted by large growling dogs that the owner keeps locked in the store. Overall, a very poor experience and completely unprofessional. I would recommend looking anywhere but here.
Anna-Kelly FBilling was sent twice by email and there was a difference in the two bills and I have yet to receive an explanation
WESTLEY TI was overcharged for both mileage and gas.
Steve TI received great customer service at this location and would rent from them again. ¡Gracias!
Emily ROwner was very friendly and helpful. We arrived after they closed and had an issue with the car and trailer, he was literally making dinner and stopped to help take apart the trailer to prevent more damage to my car. HIGHLY recommended, the gentlemen that runs it (I think his name was Frank) is a truly a great person and business owner and really cares about what he does! ¡Gracias!
Ryan LTrailer had dirt in it. Attendant was MIA for 10 minutes upon my arrival
Dave MFast service, online/mobile app is very convenient
Alicia MPrompt, friendly and well maintained equipment. Thanks.
Michael SGreat People!
Jeff DService given to me by Thomas was 1st class. Very thorough with the whole process.
Tom HVery easy in-and-out. Friendly staff.
David HZeek did an amazing job helping me with my reservation and Thomas was super friendly and helpful when I returned the truck. Great location with awesome staff!
Labecca TAn excellent customer service, friendly and so kind
mehari hGreat service, Thanks
leslie kGreat service, wonderful staff.
Robert WOne of the dollies was not available as per my reservation and the location was short pads by 6. Customer service was extremely friendly and helpful.
Marjorie BThe staff at this location was an absolute delight. They were friendly, speedy and made the process incredibly easy. Will surely be doing business here in the future
Vanessa SConvenience and efficient
Jonathan BThe truck's suspension was a bit bouncy but all in all, an excellent experience. Awesome location and people!
Doug CThey did fine
Thomas BThomas was very friendly and helpful
blanche qParking and turnaround unorganized. Did not have our dolly. Did not have enough blankets. Gave us wrong size truck which caused us to use more gas and mileage cost. Truck seemed like wheels were going to fall off.
Christopher Hnone...thanks!
Jonathon DTook 20 minutes to get the uhaul because there had been a different trailer stolen and staff was dealing with that. Got back to return uhaul and staff was on lunch, waited 20 minutes then just did mobile drop off. Lots of waiting, bummed because this location was rated highly.
Joseph MCharging $1 per mile is absolutely absurd. Will not be using U-Haul again. Lower your prices.
Josh STHANKYOU FOR LETTING ME RENT FROM YOU.
marisa cFriendly Staff, Considerate and Understanding!
jacquilne lThe truck leaked and left 2 large, brown, very smelly stains on my cream sofa. After I get settled in my new home I will be submitting a claim for the damage. The 2-star rating is due to the leak and subsequent damage.
Shelly SThe cab of the truck was dirty and had trash in it. The driver side door handle was broken. The gas tank was nearly empty and the cargo area of the truck was full of trash, plastic wrap, tv boxes. The only bonus was that it also had dolly's and blankets.
Laura D,
Luis V