Randy was very good to deal with. Very kind and helpful. This will be my “go to” for any U-Haul needs for sure.
robert f
Customer Reviews for Auto Tint & Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ALISHA NAwesome Service
Sherwin LConvenient location and friendly staff
randall kThis location is managed by a very rude older man. Upon arriving, he was out of the office and left a note on his door with his cell phone number to call because he was running an errand. I called twice with an issue checking in and picking up my rental and the man did not answer his phone. He finally arrived several minutes to an hour later as I was on the phone with tech support and proceeded to try to talk to me as I was actively engaged in conversation with the agent. I was asked if I knew where the lock box for the keys were located and I told the agent I would go inside and ask, As I was asking the man this question, the agent was simultaneously telling me to look on the southeast or southwest of the building. I did not hear as I was asking the manager where his lock box is located. The onsite manager then says " They just told you. Didn't you hear them? Can't you hear?" in a very rude and condescending way. After collecting the keys, I then proceeded to do the inspection on the truck for corporate. The pictures did not match the state of the truck as it had been several dented and gouged from a previous renter or driver. The manager of the location then proceeded to follow me around and tell me to "Just approve it. It's my truck. They already know about this. See the x's? Just approve the truck. Just hit approve. They already know about it. They don't ever use updated pictures." The x's he referenced were not of the current damage and the truck had obviously been damaged beyond the latest claim and I felt like he wanted to later accuse me of causing these damages to his truck. He also stated " Make sure you sweep out the back of the truck or they'll charge you a cleaning fee and I don't want to clean." also in a very rude and condescending way. I returned the truck with the back of the truck swept as he requested and he then filed a cleaning fee for the floor mats of the front of the truck, which he made no mention of cleaning and one would expect a reasonable amount of dirt on the floormat of a moving vehicle. This man seems bent on charging customers for anything he possibly can to extort additional money from them. I do not recommend this location to anybody. I, however, have had a pleasant experience with UHaul and tech support overall. I would recommend the company by and far to anybody needing a box truck. I will, however, warn them of this location and to steer clear of this particular person.
Amy PHe was very kind and helpful. First time I rented from this location and I will use him every time I'm in town.
DANNY WOutstanding location! Great customer service! Kind, friendly and very helpful. The Best!
Richard TI was contacted the day before that i would have to drive more then 10 miles to pick up my trailer. the customer service rep i worked with was very helpful and provided me outstanding customer service.
ALEXANDER IThe man who rented it out to us was extremely rude, and over charged us due to miles we said we would go. He increased the amount by 10 miles which I think is unacceptable!
John SRandy at Greenville Tx. made the process very convenient for me. I appreciate you Randy. Thank you.
randall kExcellent location in Greenville TX
Alan AService person was very friendly and helpful. Equipment and return were top notch and will use this location again.
Patricia SI have used this particular facility for moving equipment and I have been very satisfied with the service that I have received from Randy. Randy is very professional, polite and provides answers to all my inquiries. I highly recommend this location for any moving assistance you may need.
kathie cRandy was very helpful and I would go back to him.
dominique nOnline drop-off. Very upset that UHAUL OVERCHARGED my debit card without my permission and still hasn't credited my money back. The lady I spoke with today from the Columbus Ohio location was a rude arrogant troll and I can't fathom why she's employed.
LORI MHe made everything so easy to do. I appreciate him!
john sThis was the best location I’ve ever rented from. The salesman was knowledgeable, friendly and quick. He helped me and was so kind. The equipment was clean and worked well.
Amber MVery friendly and helpful Dealer.
CHRIS HI pick up at the scheduled time. I called say I was going to be late turn it in . He said no problem leave the keys in the drop box . No extra charge. I wasn’t late
Jason CDropped off after hours and did not have any interaction with anyone & was easy process
Gary RI didn't want anything!!!! This was fraud and you ignored me
Zimbalist OAll was great
Ronald GThanks ever so much for your friendly and professional service! I appreciated it very much!
Emily MFast and friendly, great experience!
judy hThis is not a negative comment on the guy in Greenville, he was fabulous! Overall with uhaul, the check in and check out process is very tedious and too long. I can never get into the account without waiting for 15 mins. It’s too much. Y’all need to find a better method
Kalyn DThe dolly mounted in the truck was unappreciated, it took up space that I needed and having to work around it was a pain.
Kevin LRandy was great and did an excellent job setting me up with my rental.
Henry EThe location was not a problem at all. The owner was very nice and helped us get our Uhaul quickly, the problem was with the website double booking us for our uhaul at the location that was local, and us having to drive 20 miles each way to get this one.
Lorene CThe Service Was Awesome!
Ben TSee previous comments….
bivian mThe gentleman Randy is awesome and super helpful.
MARK QProfessional and pleasant service
Tim DThis location has one very narrow in/out driveway. If you could convince them to mark the driveway that would solve at least one or two issues.
Robert KEverything went smoothly, from pick up to drop off. Randy was very nice, and explained everything. Would definitely recommend this place.
KELLY PSuper easy drop off. Everything was great.
Christopher BRandy was very nice and made the transaction seamless. I'll always use them for my business if I can.
Zachary MAbsolutely nothing! Mr. Lamb was friendly and fast, the equipment was exactly what I needed, and the pick up/drop off process was flawless. This is my first time using UHaul and Mr. Lamb at this location made it excellent. Please pass this message to him.
michael SNot a thing. The gentleman there was friendly, helpful and professional. The van performed well. It was the perfect tool for my job.
Allen Kgreat
JAMES FAuto Tint & Accessories Is the best!
doug tSo helpful‼️ I will refer everyone to this location!!!
caylai tSales person was super helpful and very polite he is now my go to for all my uhaul needs!! And I have used uhaul for many years!! Thank you
Derek dRandy was awesome and extremely friendly. I will definitely use him in the future.
Jacob CEquipment clean but steering on moving truck needs alignment. Too warm inside office. Also stickers not affixed to pre existing damage on drivers side cargo box bottom. Desktop/Laptop computer not operational hence slow checkout with tablet computer. Printer not operational to print out rental receipt.
Eugen BRandy is always helpful and friendly!
Timothy DThis was easily the bear experience I’ve had with U-Haul, and I’ve used you all for every one of my seven moves over the last 15 years. Completely professional, kind, and understanding of the time we needed the truck. Thank you so much for making this as smooth as possible!
Nehemiah KVery attentive and friendly
HECTOR VNothing. Everything was great.
Nancy TRandy was absolutely AMAZING!!! There is nothing to be improved upon!
Kathleen SThank you so much for the truck!! It was perfect for our task!
carolyn sRandy (owner) is the best. Very friendly and polite. Definitely referring him to others.
Armond TMr. Darrel was helpful, kind and patient. I hope I remember his name correctly. Thank you.
ROWENA L