Customer Reviews for Auto Stylz Cars & Storage LLC
(U-Haul Neighborhood Dealer)

220 reviews

1026 Findlay St   Portsmouth, OH 45662

(740) 370-1289

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 370-1289

1026 Findlay St
Portsmouth, OH 45662

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hannah Collins 
Rating:
5.0

People there provided great service for me during this rental.

phil blau 
Rating:
5.0

There's nothing you can do to improve on auto styles. They are great and they work with you to ensure that your trip is great.

Stephanie Wright 
Rating:
1.0

My Uhaul experience was awesome up until I dropped the truck off at Auto Stylz. They told me that they accidentally charged me $40.92 for an extra day and they would take care of it. I followed up twice and they acted very rushed but they would correct it. They didn't correct it. The charge went through on my card. I wonder if they do this to people often!!?

bob crook 
Rating:
2.0

Owner seem annoyed by my presence, derogatory comments and body language I didn’t feel was appropriate to a customer. Equipment (trailer) was placed in a very confined area, very close quarters when trying to leave I didn’t feel comfortable for clearance. Owner jumped into my vehicle during the time I was inside the business not knowing he was anbout to get in my vehicle without my knowledge and my wife nearly pulled a weapon not knowing what he was doing cause she hadn’t seen him. She being the passenger didn’t know if she was being car jacked etc, then returning the next day felt the same response trying to get equipment back into the same area. “ just drop it in the street let’s get this over with” I had his place of business and Uhauls equipment at my top most respect and due diligence for damage as well as my own vehicle. Me personally don’t expect “Red Carpet” treatment but I don’t expect to feel as tho Iam a bother to someone either. Iam sure he doesn’t care about my return for business but Autostylz is not my style at all.

Brian McCallister 
Rating:
5.0

Customer did not leave a comment.

giovanni settonni 
Rating:
5.0

Customer did not leave a comment.

Phillip Crowley 
Rating:
5.0

Customer did not leave a comment.

John Epperson 
Rating:
5.0

This is a great location to rent from. The desk people are so personable and efficient. Sam is awesome! They go over and beyond.

Charlotte Gordon 
Rating:
5.0

Jeff and his team were great! Thank you

Sean Boldman 
Rating:
3.0

There is a U-Haul location within 1 mile of my home and several closer than Auto Stylz. Going tonAuto Stylz to get the truck and turn it in added and additional 20 Miles to my move. I think U-Haul should be more accommodating and h have the equipment taken to the closer facility when it is within the same area and not cause the added cost to the customer. I also paid for insurance that I didn’t request. My auto policy would have covered the vehicle for any loss or damage but it was added to my contract without my permission. I had already driven out of my way to get the truck and was in a hurry so I just took it and left but in the future I will make sure I let it be known up front that I don’t want it. Other than that Auto Stylz was ok.

Steven Timberlake 
Rating:
5.0

Customer did not leave a comment.

Bob Gambill 
Rating:
5.0

Customer did not leave a comment.

Guy Martineau 
Rating:
4.0

Office not easy to find. I had to ask and still had trouble. Plenty of space to maneuver a trailer for drop off without having to deal with traffic.

Tracy Sturgill 
Rating:
2.0

There needs to be some cross-training done with the employees. It was necessary for me to make 3 trips to this location to complete the rental agreement. After all of those trips, the final billing was not correct. The basic daily rental fee was not as agreed.

JOE NEWBERRY 
Rating:
1.0

Poorly organized. Was charged $60 more than the quote. Charged for a larger vehicle than requested even though a smaller vehicles were available. Will never use service again.

Kim Bentley 
Rating:
5.0

Check in and check out was super fast.Customer service was great and everyone was very friendly

Salina Lindamood 
Rating:
5.0

Customer did not leave a comment.

Brian Kerr 
Rating:
5.0

We wish it open earlier and close later for early birds and after work need. Any way, we humbly share an opinion You are friendly and respectful which is important in and for business which I do too..

Thelemak Florvil 
Rating:
5.0

Customer did not leave a comment.

Sarah Appleton 
Rating:
4.0

Customer did not leave a comment.

GEORGE EVANS 
Rating:
3.0

Customer did not leave a comment.

Rick Merb 
Rating:
5.0

Customer did not leave a comment.

JULIE EICHENLAUB 
Rating:
5.0

Great customer support. Above and beyond corporate.

Sue Seevers 
Rating:
5.0

Nothing at all..Geoff and his wife Candy were amazing and helped us with everything! Would highly recommend there place to anyone!

Wendy Steele 
Rating:
5.0

All went well, from start to finish.

Clarke Cole 
Rating:
5.0

None

Ronald Moniger 
Rating:
5.0

Customer did not leave a comment.

Dwayne Presley 
Rating:
5.0

They are the go to place for all your uhaul needs and auto needs, the most friendliest nicest group of people I’ve ever came across. I will definitely be using them again.five stars.

Dwayne Presley 
Rating:
4.0

Customer did not leave a comment.

JAMES COOLEY 
Rating:
5.0

From start to finish Auto Stylz was professional, very friendly and handled our transaction quickly and the gentleman was patient and knowledgable. 10/10 would reccommend to anyone looking to rent a truck. Thanks for your help Auto Stylz!!!

Julie Baker 
Rating:
5.0

A dolly on hand would have been great, but you all helped me locate another dolly nearby.

Kari Riegle 
Rating:
5.0

Customer did not leave a comment.

ThomasA Stansbury 
Rating:
5.0

Customer did not leave a comment.

lISA Taylor 
Rating:
1.0

They wasn't bad the only thing bad is they didn't have cash on site to give me back out the cash register

Freddie Bowans 
Rating:
5.0

Customer did not leave a comment.

Karen McNeal 
Rating:
5.0

Customer did not leave a comment.

Sokreaksmey Yun 
Rating:
4.0

Customer did not leave a comment.

Brian Bickford 
Rating:
5.0

Nothing, great job

William Murphy 
Rating:
3.0

Customer did not leave a comment.

Brian Vest 
Rating:
1.0

The woman trying to check us out was completely uninformed on the process, complaining, and took over an hour. Finally the business owner showed up and took over. He then told me that because I had done the online check in, as I had been told to by the woman, we had to start completely over. No one even tried to apologize or be sensitive to the fact that it took over an hour to pick up a Uhaul I'd rented online over a week earlier. Throughout the process the man cursed, repeatedly complained that I was talking too fast, AND to top it off I was given the Uhaul with only a quarter tank of gas.

Garrett Dixon 
Rating:
5.0

Customer did not leave a comment.

Alexander Richardson 
Rating:
5.0

Customer did not leave a comment.

Lynn Lipari 
Rating:
5.0

Great experience will use again!

WILLIAM MCGOWAN 
Rating:
5.0

Autostylz is the best. They are so accommodating and helpful.

Charlotte Gordon 
Rating:
4.0

Customer did not leave a comment.

maria phillips 
Rating:
5.0

Very helpful & friendly. Took care of my issue of no dolly or blankets to return since I never received them

Valerie Starrett 
Rating:
5.0

Please make sure the extention pig tail for the lights is installed before the trailer is released.

Robert DeGrie 
Rating:
4.0

Customer did not leave a comment.

Ken Diedrich 
Rating:
5.0

Customer did not leave a comment.

Jason Davis 
Rating:
5.0

Customer did not leave a comment.

Anthony Silvania 
Rating:
5.0

Customer did not leave a comment.

Stephen McCool 
Rating:
5.0

Customer did not leave a comment.

William Plummer 
Rating:
5.0

Customer did not leave a comment.

terri klieinman 
Rating:
5.0

Customer did not leave a comment.

charles harcha 
Rating:
3.0

When renting truck asked if additional charge if over 4 hrs was told the rate charged was for the day but ended up paying double fee for the truck. Also truck shifted rough. It felt like it was sticking in low gear. Was automatic transmiission

Frank Veazey 
Rating:
5.0

Customer did not leave a comment.

Duane Wikoff 
Rating:
4.0

The guy I needed to talk to "was at lunch". The owner (I assume owner) seemed upset that this employee didn't fill in anyone else that I may be coming in. That being said, he was unable to help and the other gentleman appeared to be a new hire. Entire staff was friendly, including the "guy at lunch", and I wasn't in a huge hurry, so all was well. I would shop here again, they seemed otherwise proffesional and offered many other services. As someone who knows the industry, it is very hard to find help in our post Covid-liptic world.

john callihan 
Rating:
5.0

Customer did not leave a comment.

Desirae Harris 
Rating:
4.0

Customer did not leave a comment.

Sara George 
Rating:
5.0

Jeffery was kind and polite to work with.

DAVID BRICKEY 
Rating:
5.0

My comment, keep up the good work and service.

david crabtree 
Rating:
3.0

The key drop box was not locked up and kind of hard to find.

Robert Baker 
Rating:
5.0

Customer did not leave a comment.

JOHN MONTGOMERY 
Rating:
5.0

Nothing, he was very professional, very helpful! I have always been pleased with the uhaul company

RAQUEL BIGELOW 
Rating:
4.0

Customer did not leave a comment.

John Montgomery 
Rating:
5.0

My rental was perfect

ANDY COLE 
Rating:
5.0

Absolutely Perfect Experience!

ANDY COLE 
Rating:
4.0

Easier/faster pickup and check in process

Chris Austin 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mcbee 
Rating:
2.0

Not book something then switch it. Then say you give 50 for mistake and then lie about it!

Gary Parker 
Rating:
5.0

Customer did not leave a comment.

Burl Scott 
Rating:
5.0

Have the dolly and furniture pads available as requested.

Annette Hill 
Rating:
3.0

Clean it up, a sign for uhaul rentals inside would be helpful or an office. Man that I gave key too didn’t even go look at the truck I returned

Ruth Marasek 
Rating:
3.0

May payment is wrong it says I went form Portsmouth to Cleveland and I did not then they are charging me a extra $1000 for someone else use I prepaid my rental up front I think they forgot to remove my info when they let other people ues the truck after drop off

Timothy Hamblin 
Rating:
5.0

Great staff. Very nice to deal with

FREDRICK STILTNER 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
4.0

I took back same day location was closed.

Angela Bradley 
Rating:
5.0

Customer did not leave a comment.

Sheila Combs 
Rating:
5.0

Customer did not leave a comment.

Donald Scarberry 
Rating:
5.0

The guys at Auto Stylz were great, very personable and made the process very easy.

Phillip Arden 
Rating:
5.0

Customer did not leave a comment.

Scott Hornback 
Rating:
5.0

they went over and above because we had to repair the wires on our car. the gentleman loaned us tools and helped to get it fixed I was very grateful thanks

jackie murray 
Rating:
5.0

Customer did not leave a comment.

John Ketter 
Rating:
5.0

Customer did not leave a comment.

Donald Gleim III 
Rating:
4.0

Uhaul needs to make sure everybody knows what's going on. They didnt know we were coming, then the Uhaul site was down so he couldnt confirm I had paid. They were very nice, but this is NOT where I reserved the trailer. Uhaul changed it at the last minute

TINA WEBSTER 
Rating:
5.0

Customer did not leave a comment.

Nancy Craigmiles 
Rating:
5.0

Great customer service

Harl Goplerud 
Rating:
4.0

Customer did not leave a comment.

Pam Hicks 
Rating:
5.0

The staff is amazing efficienct and friendly.

Charlotte Gordon 
Rating:
5.0

Customer did not leave a comment.

Ronald Mills 
Rating:
5.0

Customer did not leave a comment.

Kimberly Childers 
Rating:
5.0

Customer did not leave a comment.

Thomas Stone 
Rating:
5.0

This location is the best in town. Staff is always friendly and helpful, the equipment is always ready and clean.

Charlotte Gordon 
Rating:
5.0

Very friendly and helpful. Was an easy drop off.

Harl Goplerud 
Rating:
4.0

dropped off when they were not open

Harl Goplerud 
Rating:
5.0

Check to make sure covered trailers don’t leak

Neilaron Uselton 
Rating:
5.0

Fantastic customer service. Autostylz will definitely be my preferred local UHaul location for future rentals. A++++

Scott Douthat 
Rating:
4.0

The air conditioning did not work in the truck we rented and it was 90+ degrees . Also , price did not match that I was given from the agent that called me from UHaul. No attempt was made by location agent to adjust that when I questioned it . I would like amount charged to be adjusted to reflect these issues that occurred . 740-352-4098.

Regina Wright 
Rating:
5.0

Professional and courteous location, I would certainly use them again.

Tim Lindic 
No reviews have been submitted for this location.

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