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TABITHA C
Customer Reviews for Auto Stylz Cars & Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Where's my change they took $100 I didn't go over the 70mile returned it on full retuned it at4:45 pm the same time I rented it. But they closed early. So where's my change
RICHMAN MThis was a drop off location and they were closed when I arrived. You need to come up with a jack assembly on your larger trailers. It was the hardest thing to get off the hitch. The size of the trailer put a lot of weight on the tongue.
STEVEN RThey were very helpful and nice. I left my lock key on the rental truck key ring and they retrieved it and stored until I picked it up. Good people.
JERRY MThe truck had garbage in it and we should not had to clean up after other people also we should be refunded half money back
Jonathan eNothing. These folks did a great job and accommodated my need to pick up the car hauler late the next day.
William LGreat people. Easy to do business with. Extremely accommodating. I highly recommend Auto Stylz & Storage LLC.
William LOwner told me I needed to flip my hitch over so trailer was higher in the air and said he would swap the ball for me and charge me labor but I told him I would just buy another hitch and then got mad because I didn't want to pay him to do it instead
Kenneth RMake sure staff knows how to connect the trailer. Came off as soon as I pulled out of their lot. I usually do the hook up myself, but trusted them to do it. Big mistake. Wheel bearing was clearly out on trailer, told the guy and he just asked if I wad gonna be hauling anything heavy , and they would fix it when I returned it. Also had right turn and Brake light out. Definitely would rent from somewhere else and always check hookup yourself because they obviously do not know what they are doing. Luckily it didn't hit my truck or anyone else.
Nathan BService was prompt and courteous.
Katie CVery helpful.
Brian FN/C
Dean KI returned my U-Haul by 4pm which was the designated drop off time and it is now 12am and I still haven't received my deposit back yet.
Christine HTrue blessing the whole staff was amazing
CHERYL YPeople there provided great service for me during this rental.
phil bThere's nothing you can do to improve on auto styles. They are great and they work with you to ensure that your trip is great.
Stephanie WMy Uhaul experience was awesome up until I dropped the truck off at Auto Stylz. They told me that they accidentally charged me $40.92 for an extra day and they would take care of it. I followed up twice and they acted very rushed but they would correct it. They didn't correct it. The charge went through on my card. I wonder if they do this to people often!!?
bob cOwner seem annoyed by my presence, derogatory comments and body language I didn't feel was appropriate to a customer. Equipment (trailer) was placed in a very confined area, very close quarters when trying to leave I didn't feel comfortable for clearance. Owner jumped into my vehicle during the time I was inside the business not knowing he was anbout to get in my vehicle without my knowledge and my wife nearly pulled a weapon not knowing what he was doing cause she hadn't seen him. She being the passenger didn't know if she was being car jacked etc, then returning the next day felt the same response trying to get equipment back into the same area. " just drop it in the street let's get this over with" I had his place of business and Uhauls equipment at my top most respect and due diligence for damage as well as my own vehicle. Me personally don't expect "Red Carpet" treatment but I don't expect to feel as tho Iam a bother to someone either. Iam sure he doesn't care about my return for business but Autostylz is not my style at all.
Brian MThis is a great location to rent from. The desk people are so personable and efficient. Sam is awesome! They go over and beyond.
Charlotte GJeff and his team were great! Thank you
Sean BThere is a U-Haul location within 1 mile of my home and several closer than Auto Stylz. Going tonAuto Stylz to get the truck and turn it in added and additional 20 Miles to my move. I think U-Haul should be more accommodating and h have the equipment taken to the closer facility when it is within the same area and not cause the added cost to the customer. I also paid for insurance that I didn't request. My auto policy would have covered the vehicle for any loss or damage but it was added to my contract without my permission. I had already driven out of my way to get the truck and was in a hurry so I just took it and left but in the future I will make sure I let it be known up front that I don't want it. Other than that Auto Stylz was ok.
Steven TOffice not easy to find. I had to ask and still had trouble. Plenty of space to maneuver a trailer for drop off without having to deal with traffic.
Tracy SThere needs to be some cross-training done with the employees. It was necessary for me to make 3 trips to this location to complete the rental agreement. After all of those trips, the final billing was not correct. The basic daily rental fee was not as agreed.
JOE NPoorly organized. Was charged $60 more than the quote. Charged for a larger vehicle than requested even though a smaller vehicles were available. Will never use service again.
Kim BCheck in and check out was super fast.Customer service was great and everyone was very friendly
Salina LWe wish it open earlier and close later for early birds and after work need. Any way, we humbly share an opinion You are friendly and respectful which is important in and for business which I do too..
Thelemak FGreat customer support. Above and beyond corporate.
Sue SNothing at all..Geoff and his wife Candy were amazing and helped us with everything! Would highly recommend there place to anyone!
Wendy SAll went well, from start to finish.
Clarke CNinguno
Ronald MThey are the go to place for all your uhaul needs and auto needs, the most friendliest nicest group of people I've ever came across. I will definitely be using them again.five stars.
Dwayne PFrom start to finish Auto Stylz was professional, very friendly and handled our transaction quickly and the gentleman was patient and knowledgable. 10/10 would reccommend to anyone looking to rent a truck. Thanks for your help Auto Stylz!!!
Julie BA dolly on hand would have been great, but you all helped me locate another dolly nearby.
Kari RThey wasn't bad the only thing bad is they didn't have cash on site to give me back out the cash register
Freddie BNothing, great job
William MThe woman trying to check us out was completely uninformed on the process, complaining, and took over an hour. Finally the business owner showed up and took over. He then told me that because I had done the online check in, as I had been told to by the woman, we had to start completely over. No one even tried to apologize or be sensitive to the fact that it took over an hour to pick up a Uhaul I'd rented online over a week earlier. Throughout the process the man cursed, repeatedly complained that I was talking too fast, AND to top it off I was given the Uhaul with only a quarter tank of gas.
Garrett DGreat experience will use again!
WILLIAM MAutostylz is the best. They are so accommodating and helpful.
Charlotte GVery helpful & friendly. Took care of my issue of no dolly or blankets to return since I never received them
Valerie SPlease make sure the extention pig tail for the lights is installed before the trailer is released.
Robert DWhen renting truck asked if additional charge if over 4 hrs was told the rate charged was for the day but ended up paying double fee for the truck. Also truck shifted rough. It felt like it was sticking in low gear. Was automatic transmiission
Frank VThe guy I needed to talk to "was at lunch". The owner (I assume owner) seemed upset that this employee didn't fill in anyone else that I may be coming in. That being said, he was unable to help and the other gentleman appeared to be a new hire. Entire staff was friendly, including the "guy at lunch", and I wasn't in a huge hurry, so all was well. I would shop here again, they seemed otherwise proffesional and offered many other services. As someone who knows the industry, it is very hard to find help in our post Covid-liptic world.
john cJeffery was kind and polite to work with.
DAVID BMy comment, keep up the good work and service.
david cThe key drop box was not locked up and kind of hard to find.
Robert BNothing, he was very professional, very helpful! I have always been pleased with the uhaul company
RAQUEL BMy rental was perfect
ANDY CAbsolutely Perfect Experience!
ANDY CEasier/faster pickup and check in process
Chris ANot book something then switch it. Then say you give 50 for mistake and then lie about it!
Gary PHave the dolly and furniture pads available as requested.
Annette HClean it up, a sign for uhaul rentals inside would be helpful or an office. Man that I gave key too didn't even go look at the truck I returned
Ruth MMay payment is wrong it says I went form Portsmouth to Cleveland and I did not then they are charging me a extra $1000 for someone else use I prepaid my rental up front I think they forgot to remove my info when they let other people ues the truck after drop off
Timothy HGreat staff. Very nice to deal with
FREDRICK SI took back same day location was closed.
Angela B