Customer Reviews for Auto Ranch Limited East
(U-Haul Neighborhood Dealer)

137 reviews

2015 Innisfil Beach Rd   Innisfil, ON L9S4B4

(705) 417-1549

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(705) 417-1549

2015 Innisfil Beach Rd
Innisfil, ON L9S4B4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very quick easy service

Richard Hoflan 
Rating:
5.0

A chauffeur lol My experience with the Innisfil location Nothing all went well Thanks again 👍

RAPHAEL ELLUL 
Rating:
5.0

Customer did not leave a comment.

ANTONIO FAZARI 
Rating:
4.0

Customer did not leave a comment.

KELLY O'NEILL 
Rating:
2.0

I dropped the trailer off at 15:00 on Sunday. I picked up the trailer at 16:30 on Friday. Yet I was charged 3 days. In fact I was 2 days and only used it 2 days.

Rich Mason 
Rating:
5.0

Nothing

DOUG PESTILL 
Rating:
4.0

The process was quick and straight forward. No complaints.

Eric Chabot 
Rating:
5.0

Customer did not leave a comment.

Shawn Atkins 
Rating:
5.0

Customer did not leave a comment.

Dan WIlson 
Rating:
5.0

Customer did not leave a comment.

guile shaorett 
Rating:
5.0

Customer did not leave a comment.

erin albaum 
Rating:
5.0

Customer did not leave a comment.

Nicole Makrimichalos 
Rating:
5.0

Customer did not leave a comment.

Ariel De Aguiar 
Rating:
2.0

No one was there. Barely anywhere to park.

Jennifer Ning-Richards 
Rating:
5.0

Everything was excellent and Thomas was excellent to deal with.

VINCENZO VITERBO 
Rating:
5.0

Customer did not leave a comment.

IAN RUITER 
Rating:
5.0

The gentleman that rented me the trailer was professional and courteous, he even came out and hooked the trailer up to my pickup truck for me. Excellent service !!!

Thomas Mulrooney 
Rating:
1.0

charged me an 3 days when i only had for 2

Tristan Lewis-Vu 
Rating:
5.0

Customer did not leave a comment.

Dan Zeiner 
Rating:
5.0

Customer did not leave a comment.

Barbara Allin 
Rating:
5.0

Customer did not leave a comment.

Pither Temoteo da Silva 
Rating:
5.0

Thomas was fantastic. He is a licensed mechanic with great customer service skills. I have rented from Uhaul before I rate this location and staff 10 out of 10. Thank you Anthony

Anthony MARTINO 
Rating:
5.0

Customer did not leave a comment.

Yvonne Robinson 
Rating:
5.0

Customer did not leave a comment.

Gilbert Quach 
Rating:
5.0

Customer did not leave a comment.

John Wilken 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER TYUTYUNNIK 
Rating:
5.0

Customer did not leave a comment.

Yvonne Robinson 
Rating:
4.0

Customer did not leave a comment.

IRVING LOBO 
Rating:
5.0

We got the truck right away. Everyone was very friendly. I forgot to check the mileage and Thomas assisted me when I called.

KAREN DWYER 
Rating:
2.0

Customer did not leave a comment.

FRED BARRIOS 
Rating:
5.0

Really great customer service.

Rohit Singh 
Rating:
5.0

Nothing to improve here. The manager had the truck I had reserved ready when I arrived and it was clean and operated flawlessly. Having used the online reservation tool made the pick up and drop off seamless and quick. I will definitely use U-Haul and especially this location for any future vehicle rentals and recommend them to friends and acquaintances.

Douglas Easton 
Rating:
4.0

Customer did not leave a comment.

Jerry Desilva 
Rating:
5.0

No improvement needed. Thomas was excellent he went out of his way to accommodate me, he is the best U-Haul dealership I have ever used. I cannot thank him enough for all the help he did for me. Everyone should know what a wonderful human Thomas is. Thank you from the bottom of my heart.

jordyn gally 
Rating:
5.0

Customer did not leave a comment.

Olena Fedorenko 
Rating:
1.0

Overcharged me

Manoj Gedia 
Rating:
4.0

We dropped off at night and confirmed via telephone the next day. Gentlemen very friendly and helpful

Ruby Mullins 
Rating:
5.0

Customer did not leave a comment.

DON LIYANAGE 
Rating:
5.0

This Uhaul location is very professional, everything went very good, fast, no complains at all. I recommend it to everybody who needs help with transportation and moving. Chuck.

Chuck Laszlo 
Rating:
1.0

Needed a bigger truck had to make 10 trips to storage with a little truck was not impressed at all cost me way more money that I don't have being on a pension plan .next time I'll go somewhere else. On top of that had to switch trucks 5 times valuable time lost.

Roger Natale 
Rating:
5.0

amazing customer service.

James Brown 
Rating:
2.0

The drop off system wasn’t loading properly. Each time I had to retake the photos of the truck. Perhaps allowing the images to be saved or used from the camera roll would help with this issue.

Ryan Camphausen 
Rating:
5.0

Thomas was very helpful and friendly. Thank you

CECILIA MURPHY 
Rating:
5.0

Excellent customer service ! Thank you

RUSS KERR 
Rating:
5.0

Thomas , was helpful and friendly . I appreciated his help .

Dennis Armstrong 
Rating:
5.0

Great customer service and very helpful. Thanks

PARMINDER SINGH 
Rating:
1.0

Trailer came with a four pin for lights. My truck has 7 pin. Was told to go to Canadian tire to by an adapter. Let me drive away with no running lights. Cost me $40 for the adapter. Not very happy.

Craig Burdak 
Rating:
4.0

The gentleman at this location dealt with our issues of not having the 26 foot truck we requested very well. When the trailer lights did not work on the truck, he managed to get another truck within 15 minutes of discovering the problem. For a stressful move of a house with not having the proper size truck we requested from Uhaul, this gentleman had great costumer service.

Phil williamson 
Rating:
5.0

Customer did not leave a comment.

Mellisa Lockhart 
Rating:
5.0

Customer did not leave a comment.

KEITH HOPE 
Rating:
5.0

Customer did not leave a comment.

Artem Zhadan 
Rating:
3.0

Hard to find as the main road is under construction and Nav sent me on a wild goose chase

Robin Harris 
Rating:
4.0

Customer did not leave a comment.

Nancy Voce 
Rating:
5.0

Customer did not leave a comment.

Terri Colton 
Rating:
5.0

Nothing. Customer service was top notch and the truck was exactly as you would expect. Clean and no issues!

Candice Watson 
Rating:
3.0

No signage. Drove by it 4x. No one available. Returned the truck using the app which was actually quite easy to use. Hopefully I completed the return properly.

Norm Leuchter 
Rating:
3.0

Van had dirt inside, but it didn't matter for my use. I think if I was moving house hold items, it may have been an issue. The person who signed me in, was very pleasant and helpful. However, the hours said open until 2:00. I rushed back to get the van returned before 2:00, but the office had closed early. Also, I had a $25 coupon to use, which I had entered at the time of on-line reservation. It did not show up at the time of check out and I had to pay the whole amount. I will sent a note to customer service with regrads to the payment.

Janice McCord 
Rating:
5.0

Customer did not leave a comment.

CHRIS STOVOLV 
Rating:
5.0

Customer did not leave a comment.

CARLOS COELHO 
Rating:
5.0

No comment 😊

CAROL RACKHAM 
Rating:
5.0

The first location I went to ( the place I origionally booked) was not set up for me to pick up the van. I had scheduled to pick it tp at 6:30 but then the place closed at 5 and was not set up for mobile pick up. So i had to call and get the location changed. An error in the booking process but me in a position that I was very uncomfortable with. It was dark by the time I had to pick up the can alone in a very dark parking lot.

JAMIEELIZABETH MCKINLEY 
Rating:
5.0

All good. Loved the online reservation and check-in. The people were friendly. Took 2 minutes to get the truck and go.

Teodor Moroz 
Rating:
5.0

Customer did not leave a comment.

MICHELE KULHA 
Rating:
5.0

Customer did not leave a comment.

Angela Kang 
Rating:
5.0

Customer did not leave a comment.

GABRIEL-EDUARD CILTEA 
Rating:
5.0

Exceptional vehicle options and customer service.

GABRIEL-EDUARD CILTEA 
Rating:
5.0

Great service Would recommend to everyone I know. Thank you for your service

craig moffatt 
Rating:
5.0

Customer did not leave a comment.

Wendy Kitchener 
Rating:
5.0

I did not get a receipt via email for this rental

David Fearnley 
Rating:
5.0

Super nice peoplw, very helpful

Dorothea Solmes 
Rating:
5.0

The roof leaked! Plus, The steering wheel had to be turned to the right for the truck to go straight—likely needed a major alignment

Peter Dash 
Rating:
4.0

Address is incorrect! ..It is not Auto Ranch.. There is an Auto Ranch on Innisfil Bch Rd.. They used to be a UHaul dealer and there is still a sign up.. Very confusing..

George Sekanina 
Rating:
5.0

No improvements were needed

Daniel Culmone 
Rating:
5.0

The dealer was more than helpful. Would suggest this location to anyone!

Scott symons 
Rating:
5.0

The best Uhaul experience I have had. The Uhaul representative was, knowledgeable, professional, kind. The truck was cleared of snow and warmed up excellent service to me as a customer.

Kaye Keene 
Rating:
4.0

Customer did not leave a comment.

samantha morais 
Rating:
5.0

Customer did not leave a comment.

Yemlih Yumusha 
Rating:
5.0

Customer did not leave a comment.

Amanda Fisher 
Rating:
5.0

Customer did not leave a comment.

Wilson Adam Essland 
Rating:
3.0

Parking is tight and limited at this location. Hard to park large vehicles. However, there is an overflow lot across the road, which I was able to use.

Venkatraman Sundar 
Rating:
4.0

Customer did not leave a comment.

Mansoor Razmi 
Rating:
1.0

Your staff made a change to our reservation -this was to a location over 100km away, and there was only an attempt to inform us less than 24-hours before our move. We lost an additional $150 because we were 4-hours behind on our move, lost entry to our accommodation and had to spend an additional $170 on our hotel because we were late for check-in and lost a whole additional half-day because of this. We also lost money on gas. The staff would not accommodate our suggestions for allowing us to use a local vehicle instead of us having to drive 1.5-hours to a different city and 1.5-hours back. We also spent hours on hold with customer service trying to find a solution. The staff would not even assist my husband with hooking up the auto-transport when he asked. It was an absolute nightmare.

Leah Jules 
Rating:
5.0

Customer did not leave a comment.

Arron Johnson 
Rating:
3.0

Book 2 months in advance to the stouffville location. I had to pick up truck in Innisfil 71k away . Was give 100k to help but was not enough the drive was far to go to storage and then 230 k away with truck.

Stephanie BentleySomers 
Rating:
3.0

The location was fine. Overall not happy with uhaul as I was suppose to pick up at a different location. I got a call the day before pick up saying they didn’t have a truck for me … even though I booked almost 3 months prior. The closest truck was 115 KM away from my originally pick up spot. The manager Amanda was the least empathetic and least helpful person I’ve ever had to talk to with customer service of any business. Her solution of giving me a $150 credit for my $9000 truck rental is laughable, especially now having to drive an extra 345 km just to get the truck and get back home.

Jon Schwaiger 
Rating:
3.0

Customer did not leave a comment.

Debra Butt 
Rating:
5.0

Customer did not leave a comment.

GARY FOSTER 
Rating:
5.0

Customer did not leave a comment.

ISHTVAN KOLOZHVARI 
Rating:
1.0

Poor pick up experience!!! Location did answer phone or open at all (hours were supposed to be 9 to 1) no one there! Complete disaster they shouldn't even have uhaul at that location if you can't get in touch with them!

Michael hoadley 
Rating:
5.0

Customer did not leave a comment.

Janine Pugh 
Rating:
5.0

Customer did not leave a comment.

Rodney Sheppard 
Rating:
5.0

The air conditioning did not work but not a big deal !

IRVING LOBO 
Rating:
1.0

I’m very unhappy. I was charged $188 for gas that I never put on. I only went maybe 10 km and I was charged for 188km ! They did nothing to rectify the situation besides saying it’s out of my hands .

Richard Reid 
Rating:
4.0

Customer did not leave a comment.

Andrew Payne 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH BARNIER 
Rating:
5.0

My experience with the person at this pick up location was great. However, I will never be recommending U-haul to anyone in the future. I reserved a 26' truck online a month in advance to move my family 500 km to our new home. The day before I was scheduled to pick up the truck I was told that only 15' trucks were available. The person told me that when you make a reservation only "equipment" is guaranteed, not a specific size or type, that specific equipment is subject to availability. When I read this during my initial booking I took that to mean that I would have to drive to a location other than my preferred location to get the truck I had reserved not that I might not get a 26' truck at all. This policy is absolutely ridiculous! While I understand that trucks can break down and accidents can happen, how can it be that on the day of my reservation there were no 26' trucks within a 500 km radius of the GTA? How is it that U-haul cannot/will not guarantee the truck that you reserved?!?!?! You have to specify a drop of date and location when you get the truck. Shouldn't this mean that U-haul knows where their trucks are? Why give the option to book a specific truck at all then? In theory you could "reserve" a 26' truck and then get a pick up truck. How is a pick up truck the same as a 26' truck?!?!?!?! In my case, I managed to get a 15' truck which I guess I was lucky to even get. It completely messed up my move. I was planning on moving everything in one day, during one trip with one truck. I had to ask friends and family to drop everything and bring their pick up trucks/trailers to help make my move possible. Even then it wasn't enough, I had to make another trip 500 km each way to get the rest of our stuff. That is completely insane and unacceptable! Moving is a stressful and difficult thing to do especially when moving 500 km away. People need to and do plan things well in advance as I thought I had but at the last minute U-haul pulled this ridiculous policy out and I would have been left stranded had it not been for friends and family. Just despicable....... I'm sure it's all in the name of profit and since U-haul is really the only game in town they can get away with it. No wonder there are so many poor reviews of U-haul online and looking back on them I should have realized that U-haul was a poor choice. I will certainly not be using U-haul in the future and every chance I get, I will be telling everyone that will listen how terrible U-haul is. U-haul, you should be ashamed of yourself.... If a reservation is truly only for "equipment" and not a specific truck size you should remove that as an option while reserving. I assume that you don't because then people wouldn't book with you. Gambling on truck availability is not something that most people would want to do. Similarly, to the truck experience I had reserved 120 moving blankets for my move. The person on the main U-haul line assured me that the pick up location would have 120 blankets. Unsurprisingly, upon arrival, only 24 were available. The person at the pick up location said that they've never had 120 blankets available..... I was able to make 24 work but again, why allow someone to book something that isn't available and then expect them to accept it. What would happen if you booked a certain size of storage room? Would you arrive with all your stuff and be told there was only a closet to put your stuff in? Or worse yet, what if you have booked moving help expecting 4 strong adults to help you move and instead you get 4 feeble 12 year olds?!?!?! Again, U-haul you are just the worst. You make promises; sometimes they work out and sometimes they don't. You don't have to worry about when they don't because you're really the only option and you know people have no other choice. Or you wait to tell people that you're not able to fulfill their "reservation" until it's too late for them to make other arrangements. I have a few more choice words for you U-haul but will refrain as this is a public review. Instead I will say: U-haul, give your head a shake and think about if this is how you would like to be treated while moving your family. I think that clearly, the answer is a resounding NO!

Jared Johnson 
Rating:
5.0

All was good.

Neil white 
Rating:
1.0

The person at Auto Ranch, where we dropped off the truck said that all I could do was call 905-790-6916, as he could not reduce the ridiculously high price for this one day rental if a 15’ truck.

Peter Stevens 
Rating:
5.0

The van seats dirty, nothing was wiped down . Plus side van ran smooth, easy to drive. The guys at Auto Ranch were very helpful, great service.

ANGELEC BUSSEY 
Rating:
5.0

Customer did not leave a comment.

Rouhollah Rostami 
No reviews have been submitted for this location.

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