Customer Reviews for Auto Pros of Durham
(U-Haul Neighborhood Dealer)

139 comentarios

2312 E Club Blvd   Durham, NC 27704

(919) 220-7971

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(919) 220-7971

2312 E Club Blvd
Durham, NC 27704

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The pickup process was quick and easy. The gentleman in the store made sure I was good to go and helped me with the online check-in. He was really nice and professional.

Bettina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman A. 
Clasificación:
1.0

Location is isolated, and there is a mechanical shop that is making the adjacent area look like a junker. Phone signal is limited, truck was picked up outside the location's fence and left outside the fence “Gates were closed” which I feel not a secured because the truck is exposed to vandalism. This 24/7 process and phone application is the most annoying thing ever.

Midoel R. 
Clasificación:
4.0

They were very nice

Cynthia B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
5.0

While the two persons that I interacted with at this location and the person at the drop off location in Durham were top notch and help me with all my problems. The experience with this reservation couldn't have been worse. A reservation made months ago was changed I suspect by a person in the scheduling/traffic that called me and inform me of a change in pickup location (not a big deal) without making abundantly clear that she had changed the time of the reservation from 8am to 3pm (a huge deal). Trying to call to change it back got me, I suspect, the same person being rude and telling me nothing could be done. Furthermore this person, that the employees I saw in person told me needed at least retraining, assigned me a truck that was supposed to be returned at 3pm, that is the same time I was supposed to pick it up. Obviously it wasn't available and making my pickup even later. Forcing to make the long drive at night and the unloading of the truck the next day. Upsetting all my plans.

Alfredo O. 
Clasificación:
1.0

El cliente no dejó un comentario.

vickey A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

The person took the truck and told us we'd receive an email that the truck was returned shortly. We returned it Friday at 5:30pm. Our confirmation that the truck was returned wasn't received until 12:30pm the next day (well after it was due). We even called and messaged Friday night to check that there weren't any issues and the people who responded were not able to confirm the return of the truck was in their system.

Katherine J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eli M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amin R. 
Clasificación:
3.0

Order was placed for a 20' truck and a 26' truck was provided. Asked about why the ordered truck was different from the truck available and there was no explanation. Also asked if a military/veteran discount was available and was told that that would be applied once the truck was returned

TODD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
3.0

Next time make the equipment is in the truck ie dolly and a appliance dolly.

Shabrericysha D. 
Clasificación:
1.0

Our truck was dead when we got there, it made us late for our move in time. They also didn't update our info on the app when we got a new truck.

DeTrea S. 
Clasificación:
5.0

N/C

ENID C. 
Clasificación:
2.0

Truck cab had mess leftover from prior customer. Truck left on side street in not very safe area.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin L. 
Clasificación:
3.0

We used my wife's card when doing online order but I had to show a card again when picking up. I didn't know about this & had to use a different card. Small detail but irritating. I should be due a partial credit of $12.33, as we put fewer miles on truck than expected. That should have gone to my card when final receipt was issued. I first paid $90.98. Receipt us for 78.65.

Kaye R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND G C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
2.0

Truck was ancient rattletrap, side windows so small as to be useless. Needed a second person to change lanes. Never again.

patty R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dylan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

June A. 
Clasificación:
5.0

I need assistance- i used a gift certificate for 50.00 and when I dropped off my rental it said it went through and my credit card was to be charged 7.00 and some change but then my receipt says it was charged 57. Please correct this!

Dominique B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

Black owned business.

Sullivan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
1.0

didn't appreciate the phone call the day before that the truck might not be available for when I requested. Then the items I requested were not present when I picked up the truck. Took about 2.5 hours for me to get a couple of dollies. I do appreciate the guy who brought them to my apartment.

Scott J. 
Clasificación:
5.0

El cliente no dejó un comentario.

korketia R. 
Clasificación:
5.0

Very fast and friendly service...will use them again..

Larry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest C. 
Clasificación:
1.0

Pickup process was a pain and filled with bugs. Truck had lots of pre-existing damage and was covered in mud, there was also mud inside the truck. Drop off process was difficult. Website did not work as intended.

Keegan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

cherry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

lucy S. 
Clasificación:
5.0

I Must admit, your rep who attended to us is really great. very helpful. I will recommend your station to anyone. thank your for having a caring staff. I hope he gets promoted.

Jacqueline O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Makeba H. 
Clasificación:
5.0

The size I needed was not available. I had to rent the largest size which cost me more. All sizes should be available to accommodate customers.

BreAnna B. 
Clasificación:
4.0

Great service

jared R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth W. 
Clasificación:
5.0

N/C

Anthony R. 
Clasificación:
5.0

For 1st time really easy going and fast I know where to go if I need a trailer again

danny W. 
Clasificación:
5.0

I would just put the uhaul sticker on the right door bc I was standing in the wrong office (this location is also a car dealership) because it had the uhaul sticker on this door instead of the other one. Great service though! The guy was very nice and made sure to explain everything.

Karla Z. 
Clasificación:
1.0

I had a hard time to get my money back I would not recommend no body to go to this location close this location

jasper H. 
Clasificación:
3.0

El cliente no dejó un comentario.

nancy D. 
Clasificación:
5.0

Everything was perfect, the equipment was well maintained and clean. I did the online pick-up and all the orientations were on point.

Augusto J D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIERRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
2.0

Was not given military discount even though I've always gotten one from uhaul, no one walked around the truck with me like they were supposed to, customer service rude!

Andres V. 
Clasificación:
3.0

I was charged a $25 cleaning fee. The truck was full of dog hair when we picked it up. The time it would take to complain isn't worth trying to get back the $25. I would still rent from uhaul again. The truck drove well and was surprisingly good on gas.

Brian G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frances W. 
Clasificación:
2.0

The people were as nice as can be but my issue was with the fact that I was given a location that I hade to drive right past two others to get to this one. This could have been a 5 minute drive for me rather than a half hour drive.

Louis W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edgardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
3.0

El cliente no dejó un comentario.

GUY W. 
Clasificación:
4.0

The gas hand was lower than it said on my receipt so I didn't see until I was a mile away from where I picked it up....therefor I had to put in more gas than I used. The guy that sold me the truck was busy on his cell phone to go check out the truck and inspect it...I had to ask him to get up to come look at truck for damaged. He was very nice but jus not what I'm used to with uhaul.

jamika H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

Alex was very professional, friendly, and helpful. He made this last minute arrangement work so smoothly. I will definitely return here when I need a truck again.

Michelle R. 
Clasificación:
5.0

Great Customer Service!

Wllie W. 
Clasificación:
1.0

I had to go back the day after my reservation was schedule because no one was there. Then the 2nd day no one was there. I waited and called customer service and after 30 minutes someone showed up. When I returned the equipment. No one was there. Poor service. When called customer to report issues and confirm equipment was being returned. I asked for a manager. The new meet was was given was out of service. This was not a good look

Ken S. 
Clasificación:
1.0

I was supposed to receive a discount for agreeing to pick-up at this location versus Chapel Hill. I sent two follow-up emails and heard nothing back from the dispatcher. Very disappointed with this.

Richard K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm B. 
Clasificación:
5.0

Excellent service by manager, rental rate is very high though

roy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEICHA C. 
Clasificación:
5.0

Nothing. The young man who assisted us in obtaining the trailer by far was the most pleasant and knowledgeable person I have dealt with in a long time. Everyone in paying for a service should experience this gentlemen's sincerity.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY B. 
Clasificación:
1.0

Pick up location should be more clear and an easier process. The uhaul should be clean and ready for pick up and easy to hook up.

BAILEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN Z. 
Clasificación:
5.0

Really great experience!!

george F. 
Clasificación:
5.0

OMG! The young man that assisted me and my brother was AWESOME! Very friendly and professional. He did a courtesy call to me when others inquired about the rental to just be sure that I got the truck. HE IS GREAT

Betsy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ABBEY F. 
Clasificación:
1.0

I FEEL LIKE I WAS OVER CHARGED...A 29.00 TRUCK AND I WENT OVER THE MILES PAID THAT 10.01 PLUS 133.00 FOR TRUCK...ALSO I GASED IT UP...

CAROLE C. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRYONA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal N. 
Clasificación:
5.0

U-Haul trailer must have had bad wheel bearings as it squeaked LOUDLY for the last 200 miles of the trip. I thought the car's transmission was failing. It turns out that when i got rid of the trailer, the noise stopped. This was annoying as I had to drive the last 200 miles at 50mph as I was afraid the car or trailer would fail.

Richard S. 
Clasificación:
1.0

Disorganized location, one of the lights didnt work which we discovered right before drop off and they didnt give us a rental contract. Would never go back again to this location

Allie T. 
Clasificación:
1.0

When I signed up on February 29th, I learned that the one-way rate was approximately the same price as two-way, so I changed my reservation to one-way. At some point between February 29th and my pick up day of March 5th, they cancelled my order. When I called to verify on March 4th, that was when they said my reservation was cancelled but did not explain why. After calling Penske and Ryder, I learned that U-Haul was the only option. I called the location back to get a location, but they would not give me my preferred location, approximately four miles from my house. Instead, I had to go 12 miles. This was going to cause my mileage to go over 75 miles, which was the maximum allowed "free" miles. I told them they were going to make me go over, and they said there was nothing they could do. I found out they did not have a truck at the location 12 miles away either. I was about to have my dad put his open trailer on his truck and drive to me, because this was getting ridiculous. The guy on the phone FINALLY got me a truck at the 12-mile-away location. When I arrived at 1 p.m., the U-Haul representative was NOT there. This place was dirty, grungy, and it was NOT a U-Haul center - it was a junkyard. I waited until 1:23 p.m. before he arrived. It took until 2:05 p.m. for me to get my truck, and I reported it to the supervisor. The supervisor on the phone finally gave me a discount, and I paid $132 instead of $171. I will NEVER get U-Haul again. I will go out of my way to get a Penske or Ryder out of the next town (50 miles away) just so I don't have to deal with this. This is the worst customer service from a company I'd ever had.

Joanne P. 
Clasificación:
2.0

El cliente no dejó un comentario.

TERRY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha H. 
No se han enviado comentarios para esta ubicación.

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