Customer Reviews for Auto One
(U-Haul Neighborhood Dealer)

89 reviews

1255 W Michigan Ave   Ypsilanti, MI 48197

(734) 483-0100

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(734) 483-0100

1255 W Michigan Ave
Ypsilanti, MI 48197

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JaTonio L 
Rating:
3.0

Customer did not leave a comment.

Edward D 
Rating:
5.0

Customer did not leave a comment.

Theresa T 
Rating:
3.0

I was over charged on my card for the rate of the rental. I was quoted $116 would be held on my card, but then $191 was taken. When I called I was told that someone from the regional office would call me, and no one did.

Yati H 
Rating:
5.0

Customer did not leave a comment.

cheli c 
Rating:
3.0

Great customer service…kinda cramped area but we made it work…super friendly people

Scott S 
Rating:
3.0

Customer did not leave a comment.

Brian B 
Rating:
3.0

Customer did not leave a comment.

Nathan R 
Rating:
5.0

I'll be running from them again on Friday

MICHAEL W 
Rating:
5.0

The confirmation email had two different pick up locations. I went to wrong one at first but they were able to support me.

Eric L 
Rating:
2.0

When you fill out in line for hassle free pick up. It should be just that . Not still wait 15 minutes. The woman was argumentative and loud . The owner was awesome.

Steve D 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
3.0

Customer did not leave a comment.

Scott E 
Rating:
5.0

Customer did not leave a comment.

Janice W 
Rating:
5.0

Customer did not leave a comment.

Jeffery W 
Rating:
5.0

Everything was great.

Jonathan H 
Rating:
5.0

Customer did not leave a comment.

ricardo b 
Rating:
5.0

The back was trashed with leaves an Styrofoam bits everywhere..no problem man I love the service on just quick notice..Thanks so much for your help.

RONALD P 
Rating:
3.0

Customer did not leave a comment.

Jack G 
Rating:
5.0

Excellent service,did not had to wait around for service. Time was very excellent. Customer service wasprompt. And was ready to help.Thank you.👍🏽

Eloise T 
Rating:
1.0

Customer did not leave a comment.

BARBARA E 
Rating:
5.0

I still want to know why I was charged $20 for gas when I drove 10 miles.

Rachael S 
Rating:
5.0

Customer did not leave a comment.

Meghan S 
Rating:
1.0

The drop off location charged me for an extra day despite the fact I returned the truck on the same day as I rented it. I was overcharged by $72.08.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Alberto F 
Rating:
3.0

Customer did not leave a comment.

Greg W 
Rating:
2.0

Customer did not leave a comment.

mark R 
Rating:
3.0

The location was in a weird spot but I was given directions on the phone and had no issues finding it thanks to that. The inside of the shop was cluttered and looked dirty but the employee was friendly, I had no issues.

Stephen B 
Rating:
1.0

Keep calling to ask if I return tow dolly in ? I dropped off tow dolly and truck same day! I have been called twice already. Do not appreciate this

RUDOLPH A 
Rating:
3.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Catherine J 
Rating:
5.0

Very friendly people I would tell everyone about them and go thank you for your service

ZINA C 
Rating:
5.0

Customer did not leave a comment.

Avery S 
Rating:
3.0

Customer did not leave a comment.

Amara V 
Rating:
4.0

Customer did not leave a comment.

Karl K 
Rating:
5.0

Nothing to improve, it was just overall good experience with good customer service.

Anthony W 
Rating:
5.0

Gas mileage was super. Only cost about $52, for 110 + miles. Thank you very much!

Andrea A 
Rating:
5.0

Great service, friendly atmosphere easy access.

sharon w 
Rating:
3.0

The check-in and check-out process with the app was kind of a pain. Especially when the app would freeze or not recognize some of the many pictures I was required to take. Other than that, the service and people I dealt with were great.

NATHAN W 
Rating:
5.0

Customer did not leave a comment.

lolita v 
Rating:
4.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Jeff and Jesse are awesome. Made it convenient for pick up and return. Easy to work with. App check out on return kept timing out when I was trying to enter credit card. Took me 30 minutes. But Auto One took care of this morning for me!

brett y 
Rating:
5.0

Jesse and Jeff were wonderful; helpful, informative, friendly, and positive. I have already recommended their location to a friend.

Margarete S 
Rating:
5.0

Customer did not leave a comment.

Manuel d 
Rating:
4.0

Customer did not leave a comment.

tanya a 
Rating:
4.0

Customer did not leave a comment.

Patrick M 
Rating:
2.0

Customer did not leave a comment.

Bradley K 
Rating:
2.0

Wasn't the location I originally had selected, and quite out of the way for a pick-up

Yonathan G 
Rating:
5.0

Customer did not leave a comment.

Max K 
Rating:
5.0

Great and efficient customer service.

Kristin I 
Rating:
3.0

Customer service great. Location needs better internet service

Lucian H 
Rating:
1.0

I rented for a day did not have the truck for 24 hours and was charged another day so showed up the next day at 9am and was told they could not check me in because the guy didn't have the key and now a nother 2 days later I receive this. I never received my change for this and won't have a ride back to the location till next week.

STEVEN G 
Rating:
1.0

Did not open on time. Took 1 hour to check in (even though I had checked in online). Did not have equipment that i ordered (hand truck-seriously! . Delayed the whole move. Also, quoted .40 per mile and later found out it was 1.00 mile over on rental. Very unhappy with the service provided here.

Pamela C 
Rating:
5.0

Customer did not leave a comment.

tamiko p 
Rating:
5.0

Very good service there!!!

eedwin t 
Rating:
4.0

The people at the location were very friendly and helpful. That said, the truck I received had not been swept in the back. It had scores of plastic beads all over and had food remains in the cab. I cleaned out the back of course, so I could use it and cleaned it out again for the return.

Samer A 
Rating:
4.0

Customer did not leave a comment.

THURMAN I 
Rating:
5.0

Excelente servicio,y lo mejor Jeff entiende y habla un poco español,muy amigable!

eedwin t 
Rating:
5.0

Customer did not leave a comment.

paul h 
Rating:
4.0

Customer did not leave a comment.

Matthew T 
Rating:
2.0

Terrible experience. First, was told by the UHaul phone service number that I wouldn’t be able to pick up my truck until the store opened, even though I scheduled to pick it up at 8am. I was told this at the time I went to pick it up. I was also charged for gas when I know for a fact that I returned the truck with more than it had when I picked it up. Furthermore my receipt said I was charged $11 for two gallons of gas, while the paperwork I signed stated I’d be charged $4.50 per gallon. That math doesn’t add up. Overall awful.

Vincent S 
Rating:
5.0

Customer did not leave a comment.

Ahmad G 
Rating:
5.0

Customer did not leave a comment.

RONALD T 
Rating:
4.0

Customer did not leave a comment.

Amanda J 
Rating:
5.0

Customer did not leave a comment.

Carolyn B 
Rating:
5.0

Jesse was amazing. I had the reservation for 2pm and I was running 1 hour late. I called Jesse at 2:15pm and told him I was running late. He said they closed at 2pm but he would wait around. I thought this was amazing service. Thank you Jesse for the great customer service!

majed M 
Rating:
5.0

Customer did not leave a comment.

Jacklyn C 
Rating:
5.0

This place whent out of there way do everything they could do to make sure everything whent good. I guess Michigan know more what doing and doing it Right.

Jacklyn C 
Rating:
5.0

Customer did not leave a comment.

terry d 
Rating:
2.0

Better access/parking

Hannah C 
Rating:
3.0

Customer did not leave a comment.

Eric G 
Rating:
4.0

Customer did not leave a comment.

Gary J 
Rating:
5.0

Nothing

PINELL J 
Rating:
3.0

Need to let customers know about the 20.dollar return after hours not right never was told

ARLENE E 
Rating:
3.0

Never delt with this location.

KEVIN N 
Rating:
5.0

Customer did not leave a comment.

sam d 
Rating:
5.0

Keep up the great job

EDDIE G 
Rating:
3.0

The office is behind the building and not well marked for U-Haul

DAN A 
Rating:
3.0

Have a sign posted on the door where the uhaul sign is that service is around back. The small sign on the post is not easily noticeable I was offered drugs by a stranger while I was parked on the front side of the property.

John C 
Rating:
1.0

Put an effing sign up that uhaul pickups are in the back of the building. The building looks form the front like it has been condemned by the city. One single sign would have made all the difference. Have the dolly in the truck that we already paid for instead of making us drive elsewhere for it and then charging us for “going over in mileage”

Dayna B 
Rating:
5.0

Desk manager was very easy to talk with and to get through the paperwork. Made getting on the road easy and worry free. THANKS for all the help.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

Customer did not leave a comment.

JULIE A 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
4.0

Customer did not leave a comment.

Suzanne S 
Rating:
1.0

Nobody there to help you

BRANDON E 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A 
Rating:
5.0

Customer did not leave a comment.

MARY-PIETRA A 
No reviews have been submitted for this location.

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