Comentarios del cliente para Auto Lab of Marshall

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Auto Lab of Marshall

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Cliff C.
Grado:

Hello I have had to use UHaul 3 times in the last 6 months as my father passed and I required 2 @ 6’x12’ trailers and a 26’ truck to relocate his possessions. Each of these rentals have been very simple and the equipment was top notch! However, this past Saturday 2/1/20 I rented the 6’x12’ trailer from my local UHaul outlet and his shop was only open from 8-11am. I required the trailer until 1:00pm and returned it in good condition back to the outlet I rented from. My total cost “I thought” was $50 and some change, as I also ordered 10 blankets. Today I received a new invoice which was for $70 having added on $20 extra dollars for returning the trailer after business hours? He understood that I was going to return it after business hours and told me where to park the trailer when I arrived. I did so as he requested placing it back in the exact spot I left with it at 8:25 am. I folded the blankets in the trailer and left everything in good condition! My concern is the huge add on cost of $20 that was not first off discussed in the rental discussion and just $10 less then the total rental price for the trailer itself! I would like the $20 fee removed from my bill. I have utilized UHual equipment over the years and would like to continue to do so in the future. Please take this into consideration as you respond to my concerns.

julie V.
Grado:

Rob Champagne at Auto Lab was great to work with and he made my whole U-Haul rental experience top notch. He was very professional, helpful and friendly. I would definitely use this location again.

rob C.
Grado:

El cliente no dejó un comentario.

Chad M.
Grado:

I had to clean the cab out from somebody else's mess. Did not agree with the mileage it said I used based on the short distance I went. U haul is convenient to use but should be ready to go everytime when renting something.

Joseph T.
Grado:

The 24/7 access program does not allow for problems with the actual mileage of the truck versus the last reported mileage. The actual mileage of the truck is higher then what the mileage in the truck.

Sean G.
Grado:

Nobody there. I was impressed with Uhaul's online return system.

Douglas V.
Grado:

El cliente no dejó un comentario.

Jennifer B.
Grado:

My husband dropped of the truck and it would have been very helpful if the person at the location would have gone over expectations (tank 1/2 full) so we didn't get charged extra/

Matt L.
Grado:

El cliente no dejó un comentario.

Joel G.
Grado:

dropped off at 730pm called after hours 1800 number there was no response, after hours telephone number was supposed to be open until 8 pm. I blame u haul cooperator not local business owner.

Brandon G.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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