Comentarios del cliente para Auto Embassy

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Auto Embassy

Grado total:

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Joshua C. en

Grado:

Friendlier and much better experience then the business loop location!

Jeffery N. en

Grado:

El cliente no dejó un comentario.

Scott P. en

Grado:

Well forgetting the extra 300 miles I had to drive just to get the truck that I should have been able to pick up in the town I lived in (which was not an issue with this location but did piss me off that I was compensated $30 off for the run around of going to 2 other locations before being able to pick up the damn truck) it was raining when I picked the truck up at this location and the guy wouldn’t do a walk through of the truck to check for damages and just made me take it as is and never explained to me the fact that any damages not marked with the x’s were already damaged and if there were any not marked I would have been responsible. Without prior rental experience with uhaul I would never have known this... because I have been a loyal uhaul customer in the past I did know but that’s not the point. I also was not provided with any training on the hooking up my car to the dolly or anything else about the truck nor was I asked if I needed it. I was just rushed through to get me out the door. Not happy at all with the experience of getting the truck. I also don’t know if I will ever use uhaul again and I have used uhaul many times and will be needing a rental truck again when we complete our move but doubt I will be using uhaul.

Armin M. en

Grado:

El cliente no dejó un comentario.

Melissa H. en

Grado:

Nothing at all. This was a great experience and I would highly recommend this location.

Vera G. en

Grado:

The Mr, that was on duty (I've forgotten his name. Maybe Marcus) was Johnny on the spot when we pulled in backed the trlr up for us and unhooked just took a coupe of minutes! Returned about 5:45 Thursday eve.

Maggie J. en

Grado:

Great experience! We needed a rental at the last minute and he made it work. Nice guy and good service.

David S. en

Grado:

El cliente no dejó un comentario.

Melanie A. en

Grado:

The gentleman that checked us in and got us set up was fantastic. He saved me quite a bit of money and was very friendly. I just wish I remembered his name. Give him a raise.

Donna A. en

Grado:

I have previously rented trucks from other U-Haul locations in Columbia and this truck was by far the cleanest vehicle I have ever received. The gentleman I worked with at Embassy was extremely helpful, providing complete answers to all my questions and providing helpful tips. In the future, I will use this location should I ever have a need for another moving truck.

Doug Z. en

Grado:

El cliente no dejó un comentario.

Dawn L. en

Grado:

El cliente no dejó un comentario.

JANELLE C. en

Grado:

El cliente no dejó un comentario.

Miranda N. en

Grado:

El cliente no dejó un comentario.

Larry J. en

Grado:

Easy process to reserve and rent. Let them know how much space you need and they will find the best available truck. Saved me time searching all the locations to find what I needed. Thanks Uhaul at Blue Acres Thrift Store & Auto Embasy.

Ryan B. en

Grado:

El cliente no dejó un comentario.

Jacob L. en

Grado:

El cliente no dejó un comentario.

Jack G. en

Grado:

This is the second time I have done business with this location. It is the only location in Columbia MO that I would use for our UHaul rentals. Thank you Maurice!

Jim B. en

Grado:

Was closed when I dropped it off!!

Debbie W. en

Grado:

El cliente no dejó un comentario.

Ann W. en

Grado:

Wish the steering wheel moved for an adjustment. I am short and seeing was a bit tricky. Also, the metal latch holder on the floor of the back of the truck is raised up so I got the toe of my shoe stuck in it enough to almost trip out of the truck. Scary. And I understand that nothing can be done about the hitched but I just wish they could swing out of the way to stop from hitting your chins.

Anthony A. en

Grado:

The place was closed on drop-off.

Whitnee J. en

Grado:

El cliente no dejó un comentario.

Linda H. en

Grado:

El cliente no dejó un comentario.

Brad B. en

Grado:

No suggestions. We felt that the customer service provided by Maurice and the whole experience was excellent.

James V. en

Grado:

El cliente no dejó un comentario.

Dan F. en

Grado:

No packing blankets made me sad.

Abigail W. en

Grado:

El cliente no dejó un comentario.

holly g. en

Grado:

Excellent service

Barry E. en

Grado:

Simple and easy drop off!

Tomas S. en

Grado:

The Sexton Rd rental is not qualified or Curtis to renters.

Kathy M. en

Grado:

Clean the graffiti off of the rental truck. Also, the cab of the truck smelled like smoke.

Kyle J. en

Grado:

Customer service is always above and beyond expectations of any business. They made my move easy as possible for me and reminded me of things I would be needing. I have used this uhaul store twice for moving and a few times a year even when I dont really need anything.

Zach N. en

Grado:

AWESOME! Great customer service and very helpful. I would absolutely recommend this location to anyone!

Ron B. en

Grado:

El cliente no dejó un comentario.

Christopher A. en

Grado:

great service.

Rose W. en

Grado:

El cliente no dejó un comentario.

jack g. en

Grado:

Wish all your dealers were as helpful and able as Maurice.

Jordan L. en

Grado:

I had a situation where I needed the truck for one more day. This location was not able to achieve that until after I needed an answer. I ended up having to switch trucks and pay more than I intended. I know you want trucks out and rented more often, but if I have to bring it back when I need one more day, that only hurts me.

Jim A. en

Grado:

El cliente no dejó un comentario.

Melanie J. en

Grado:

El cliente no dejó un comentario.

Michele P. en

Grado:

El cliente no dejó un comentario.

Daniel F. en

Grado:

I got nothing for you to improve.

Raymond H. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Maurice is fantastic to work with. He goes the extra mile to make renting a truck an enjoyable experience.

Dennetta H. en

Grado:

I really appreciated the service I received from the pick up to the drop off!!

DAVE K. en

Grado:

El cliente no dejó un comentario.

amy h. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Maurice is so helpful. He goes out of his way to make the entire rental experience easy. I really appreciate working with him.

Clifford K. en

Grado:

The truck we rented that day did not have washer fluid or the motor did not work it was slushy from a recent snow. I had to stop many times so I could see please dont ever let this happen to anyone again. Some one was supposed to call me so I could make this request over the phone.

Kelly j. en

Grado:

Since my daughter has been in Columbia for school these past 4 years we have used U-Haul nearly every summer or winter to move from apartment to apartment.. this time she was moving back home to St. Louis so I needed a trailer. It was a little disappointing knowing that I did not have the rate I originally thought it would be. I did not know from the navigation of the site that the $29 cost was only local. If i had known this I would have saved $60 and picked it up in St. Louis and dropped it back off there. I will know now for future reference.

Bruce C. en

Grado:

great customer service

Cynthia L. en

Grado:

El cliente no dejó un comentario.

chris m. en

Grado:

El cliente no dejó un comentario.

Barry J. en

Grado:

El cliente no dejó un comentario.

Gerald K. en

Grado:

El cliente no dejó un comentario.

Darcy H. en

Grado:

Really wonderful and excellent service. When the reserved truck turned out to be too short for my cargo, the staff went above and beyond to find me a long enough truck, in town, that morning, for the same price, and without maxing out my credit card with multiple charges. Great service.

Steven L. en

Grado:

El cliente no dejó un comentario.

Landon P. en

Grado:

The guy was very friendly and thorough when picking the trailer up. Great U-haul experience!

Greg N. en

Grado:

As always, I was immediately waited on and everything was ready for me.

Cody B. en

Grado:

The gentleman at Auto Embassy is awesome! Very friendly and helpful. I rented the trailer twice, and both times he made the process simple and painless, and greeted me each time I returned the trailer as well.

Twyla K. en

Grado:

The door way as you walk in

Markeesha K. en

Grado:

El cliente no dejó un comentario.

Scott B. en

Grado:

Staff was professional and friendly.

Sheila M. en

Grado:

El cliente no dejó un comentario.

Jim S. en

Grado:

The trailer smelled heavily of smoke and the workers were all smoking when I wen t to pick it up. We had to wait over 2 hours for the smoke to clear and use fans before we could load the trailer.

Donald H. en

Grado:

Been renting now and then for decades and I think this was the best experience I've had. The gentleman was very helpful, the trailer was spotless, and when I noted I was taking it a long ways he carried out an additional check of tires and lights.

Brittany K. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

I didnt appreciate being charged for safe care when I declined it the person was nice but over as ll went go back

Courtney M. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

Stacy F. en

Grado:

The gentleman who was working at Auto Embassy was very helpful and accommodating. We would come back for his service again for sure.

lea B. en

Grado:

El cliente no dejó un comentario.

john d. en

Grado:

Very Friendly and helpful

LISA R. en

Grado:

No improvements needed...this location is convenient, friendly, and no wait!

LADAWN H. en

Grado:

El cliente no dejó un comentario.

Jessica M. en

Grado:

i never even stepped for in the truck, had it stolen, stayedin contact with uhaul and the police, was disrespected yelled at and threatened by the employees as if i was the one who stole it despite my staying in constant contact. The person who stole it abandoned it, Uhaul retrieved it and now I'm being threatened with felony charges and a lawsuit for about $300 for a truck i never even touched nor had possession of the keys to.

Lisa R. en

Grado:

No improvement needed! This location was great for me, check in and check out were fast and simple. Highly recommend!

John H. en

Grado:

When a customer tells you that the trailer lights did not work, do not argue back and say that it was my trucks fault. I pull a trailer on a regular basis and never have issues. The employee was very rude and I was just trying to be nice and tell him the lights did not work. I didn’t ask for a refund or discount or anything, just wanted to tell him the lights didn’t work and he got all defensive and started blaming it on me.

Keo M. en

Grado:

Maurice is AWESOME!!! I had NO problems with this location! After a snafu with my reservation at Blue Acher's location, your locations specialist Betty/Darcy was very professional & totally took care of my situation. I plan to rent UHaul again & use your service! Thank You for also supporting MILITARY Veterans!

James H. en

Grado:

El cliente no dejó un comentario.

Andrew L. en

Grado:

El cliente no dejó un comentario.

MICHAEL G. en

Grado:

El cliente no dejó un comentario.

Ronald D. en

Grado:

Owner/operator was helpful and friendly. Definitely would do business with them again.

Michael W. en

Grado:

Maurice is amazing to work with. I really appreciate his dedication and thoroughness. He is number one in customer service!

nancy s. en

Grado:

Excellent customer service!!!

Jennifer E. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

El cliente no dejó un comentario.

marisa c. en

Grado:

El cliente no dejó un comentario.

Debbie B. en

Grado:

El cliente no dejó un comentario.

Jennifer P. en

Grado:

Awesome place. Will definitely go here again if we ever need a truck again.

Gregory E. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

I love working with Maurice. I rent two trucks each month. He is always friendly and efficient. He gets me in and out quickly. The trucks are well maintained.

John M. en

Grado:

El cliente no dejó un comentario.

george w. en

Grado:

Above and beyond the job!

David J. en

Grado:

Was met in the parking lot before I could stop my vehicle. Fantastic customer service from the young man who waited on me. Friendly, smiling and customer focused.

Steven P. en

Grado:

Friendly and professional staff. Very interested in your overall experience and how their equipment performed.

Deanna S. en

Grado:

The gentleman who was working was awesome and efficient!

Phillip S. en

Grado:

El cliente no dejó un comentario.

george w. en

Grado:

Somehow I thought my drop off was at another location, but I’m glad it was at the Auto Embassy. Hospitality was A1.