Customer Reviews for Auto Detail Center
(Distribuidor de U-Haul del vecindario)

1,072 comentarios

1411 55th Av   Oakland, CA 94621

(510) 639-1916

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 6 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(510) 639-1916

1411 55th Av
Oakland, CA 94621

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 6 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Devona W. 
Rating:
5.0

Customer did not leave a comment.

Wesley D. 
Rating:
5.0

Jose was awesome and was so helpful. He went above and beyond to help me. I really appreciate it! I can't thank him enough!

Gloria T. 
Rating:
3.0

Rude and unprofessional.

Cortney H. 
Rating:
5.0

Customer did not leave a comment.

Tsengchanh S. 
Rating:
5.0

Customer did not leave a comment.

Molly R. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

This was a good experience! thanks!

Peter B. 
Rating:
3.0

Everything was fine thank you.

Phillip B. 
Rating:
5.0

Loves the customer service everything was fast and clean

Rochelle G. 
Rating:
3.0

Jose, the attendant was not there for the 3rd straight time when I got there. He was rude and told me I hadn't checked out (which I had done online) making me even further behind schedule. If I was not desperate for a trailer, I would have left. He was extremely argumentative and threatened me with not renting if I didn't concede that he was correct and it was all my fault that he wasn't there when I arrived saying he had tried to call but got no answer. The bottom line is that he was very obnoxious and unprofessional. I don't like speaking harshly about anyone willing to work at an honest living. I had a similar experience with an attendant at another location and was provided with a $10 certificate. I never used it and have since found common ground with the person in that instance. I don't want to get people in trouble or lose their job. But you asked. I am not going to lie and say everything was peachy. It was a very troubling experience. Fortunately for U-Haul, there seems to be no competition to turn to. I hope there is something in terms of training that might reduce such unpleasant encounters.

Richard M. 
Rating:
3.0

The best part of the experience was the person running this location- he's the best!

John E. 
Rating:
5.0

Customer did not leave a comment.

Lovell C. 
Rating:
5.0

The service rep was very kind, helpful, and knowledgeable.

Marc R. 
Rating:
1.0

My overall experience was very poor. I scheduled at this location because it was guaranteed that the truck I requested would be available (10' truck). Instead, the only truck available was a pickup truck. The site rep recommended I check the other site down the street ( I walked down there and waited 20 minutes in line to find out there was nothing available). Overall customer service was very poor. The entire experience was inconvenient.

Sahim W. 
Rating:
5.0

They were great. Friendly and helpful.

Alex K. 
Rating:
5.0

Great neighborhood pick up location with friendly service.

Ash L. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
4.0

Free coffee:)

Webster M. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Customer did not leave a comment.

Lilian S. 
Rating:
5.0

Employees were friendly and helpful!

Morgan S. 
Rating:
3.0

Good customer service

Sean H. 
Rating:
5.0

Jose was great!

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Jon P. 
Rating:
5.0

Jose was awesome. He really made sure the car was clean and made it a seamless process. We appreciated it.

Max O. 
Rating:
5.0

Best customer service

Jamar C. 
Rating:
4.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

Service was extremely friendly and helpful, car was spotless and very affordable as well. Instructions were also very clear on how to use the car and what kind of condition it was to be brought back in.

Gavin R. 
Rating:
5.0

No complaints at all:)

bonnie C. 
Rating:
5.0

I love that place because it's really fast to get a U-Haul truck👍🏻

Jose C. 
Rating:
5.0

Jose is fabulous!!!

Linda B. 
Rating:
1.0

Poot customer service

Jorge P. 
Rating:
5.0

I've used them before and will do so again for sure.

Rita G. 
Rating:
4.0

I've worked with this location several times and the guy works here is great, you haven't called me back about the complaint I made about 8000 San Leandro. I had a horrible experience there with the customer service representative just being completely rude

MIKE B. 
Rating:
3.0

Customer did not leave a comment.

Bridget C. 
Rating:
4.0

The gentleman represented UHaul very well.

Darryl C. 
Rating:
5.0

The customer service was great

Oliver L. 
Rating:
5.0

Customer did not leave a comment.

Manuel N. 
Rating:
3.0

The check in experience was super confusing. I asked to check in on my phone, but while it was being approved (why is this necessary if I booked days in advance?) I got a call and was told I should go to the office. Then they gave me a different truck, and cancelled the one that was on my reservation.

ROBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Joycelynn J. 
Rating:
5.0

Customer did not leave a comment.

Kanisha M. 
Rating:
1.0

Better customer service

Cesar E. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

deanna R. 
Rating:
5.0

Jose is very professional, organized, and a direct communicator. There's never a wait and the process of renting a vehicle is very quick. The trucks are always clean and have gas in the tank. We recommend him to everyone.

Curtis M. 
Rating:
3.0

Customer did not leave a comment.

Lee R. 
Rating:
1.0

This location did not feel safe nor clean. The personnel was aggressive and defensive right off the bat for no apparent reason. I would not book here again or recommend this location.

Nathan F. 
Rating:
1.0

My experience started off bad digitally, my pick up location and time was changed and I wasn't notified until I arrived. Lots of time and gas wasted driving around. On top of it I called ahead to this location and he wouldn't confirm my details until I got there and was very rude on top of it. Laughed at me for not knowing my pick up time, two fold bad experience: digital communication was non existent and the in person communication was insulting. Only good thing was help center trying best to help me out

Karl S. 
Rating:
1.0

Absolute worst experience renting a truck - changed location without any notice, rude service and over charged on fees

Alessandra K. 
Rating:
5.0

Jose works to get you in and out quickly. He was cleaning vans when I arrived, so I knew that the vehicle was sanitary. Some consider his demeanor "gruff", but he's just to the point and moves things along quickly. I don't think I've ever rented a UHAUL van/truck and been in and out so quickly! Check in was also very efficient. I will use this location again!

Susan W. 
Rating:
5.0

Great customer service

LEON G. 
Rating:
5.0

Excellent service and no waiting. No improvement necessary.

Charlette G. 
Rating:
5.0

The dude was super awesome! He got me in and out very quickly with no hassle. I do not think he could have done a better job. After all, how can you do better than perfect !

Moran T. 
Rating:
3.0

Jose was great. Really nice and helpful! Good guy!!

Peter W. 
Rating:
1.0

Rude owner, truck looked like he wet. Through a war ! Never again

Franck Y. 
Rating:
5.0

Customer did not leave a comment.

LAMONTE H. 
Rating:
5.0

Customer did not leave a comment.

heather M. 
Rating:
3.0

Customer did not leave a comment.

Florence B. 
Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

Every thing was good

Taneshia G. 
Rating:
5.0

Super quick check in and check out is ideal. A bit more signage indicating office space and drop off procedures could be helpful.

Leah C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Jose Castell is professional, fast & manages this operation exceptionally. I would definitely recommend this location! Thank you Mr. Castell

Arlene G. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
3.0

I came without my license and credit card because it said all I'd need was my smart phone. I had come back with my information.

Masika H. 
Rating:
3.0

Better reservation system. Sent me to wrong location. It said some one would call the night prior to confirm. No one did. And finally, be careful about sizes. My 5x8 trailer was only 4' 6" wide.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Taj J. 
Rating:
2.0

The person who rented the van to me was extremely rude and confrontational from start to finish. I won't use this location again.

rebekaah S. 
Rating:
5.0

Customer did not leave a comment.

Nyjeri D. 
Rating:
4.0

Customer did not leave a comment.

Jamal M. 
Rating:
4.0

Customer did not leave a comment.

Hilda S. 
Rating:
4.0

jose was very helpful, we rented the truck , Saturday back to back. thanks for the help

INGRID C. 
Rating:
5.0

Great yard manager.

MICHAEL C. 
Rating:
5.0

Easy and fast so that was very good

Maricela G. 
Rating:
3.0

Customer did not leave a comment.

gladys M. 
Rating:
3.0

The manager was gruff and annoyed that I arrived 45 minutes later than my reservation time. He called from an unknown number and did not leave a message. He complained that "other people needed the truck" though I had it reserved for 24 hours a week in advance. The truck was damage but not recorded in the photos avail. for review online. The manager did not do a walk around or tell me that I would receive a text asking me to do so. When I returned the vehicle, the manager was not wearing a face mask throughout the return process.

Ryan J. 
Rating:
3.0

The representative was extremely helpful and kind. Very quick to get me my rental van. The representative made sure the van was clean before I used it, and began cleaning the van after I returned it for the next customer even though it was still clean after my use. I appreciate his attitude regarding cleanliness, especially during these times. Would definitely recommend this location. Great customer service!

Adebanke A. 
Rating:
5.0

Jose is the best! He was so kind and took great care of us. The truck was ready on time and everything worked perfectly. Best Uhaul rental experience ever. Definitely recommend!

Wren R. 
Rating:
5.0

The person who rented ua the truck was great! Super friendly and very conscientious about social distancing and mask wearing. Thank you!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Tiana W. 
Rating:
1.0

Jose is incredibly rude to customers.

Esme B. 
Rating:
5.0

Customer did not leave a comment.

Anne H. 
Rating:
1.0

My reservation was not available, Staff kept insisting it was customers like me that caused the problem, and wouldn't help me tp obtain the 50$ refund that the U-haual stipulates for equipment not being available. also, attendant was not wearing a mask when i retuned nor attempted to,

ANDREW S. 
Rating:
3.0

The beginning mileage on the vehicle's odometer was not pointed out to me. So when I was charged 65 miles rather than the expected 40 (2 miles back and forth from Uhaul to home, and 38 miles to my destination), I was upset and had no way to prove that the initial mileage was incorrect. The owner compensated by not charging me the 1/4 tank of gas I used, which was great. But I still feel cheated. I know it's ridiculous, the difference was $25. Like, who cares? Regardless, I'm annoyed and don't ever want to use that location again.

Rob P. 
Rating:
3.0

The Uhaul van smelled like cigarettes and the service was very curt and unclear.

emma A. 
Rating:
5.0

Very helpful and accommodating

anthony Q. 
Rating:
3.0

So, the employee i worked with was cool. No bull shit, fast and I was in and out within 5 min. However, the shop is not at the best location of the town. 8 out of 10 times you will be fine, you just don't know when that 2 times gonna happen.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Need it more clear where to drop off after hours

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
2.0

Did not receive a text or call that my uhaul location had changed. This made our uhaul much more expensive and took us hours longer than planned.

joel K. 
Rating:
4.0

I showed up on the spot at 3 pm and the manager rented me his 10ft van. He was easy to work with. The location is a bit ramshackle, but rental transaction was quite fluid and easy. I'd rent again from them.

Peter A. 
Rating:
5.0

Nothing. This was a positive,uneventful rental.

Edmund R. 
Rating:
5.0

Customer did not leave a comment.

Tiana W. 
Rating:
5.0

Customer did not leave a comment.

Lester U. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
5.0

Jose was fantastic! Hooked up the trailer and helped me fix my wiring harness. Great guy - I'd come back if I need a MC trailer again.

konnie M. 
Rating:
5.0

Customer did not leave a comment.

Kenyata H. 
No reviews have been submitted for this location.

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