Customer Reviews for Auto Body Unlimited
(U-Haul Neighborhood Dealer)

937 reviews

2180 1st St Unit C8   Simi Valley, CA 93065

(805) 955-9478

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(805) 955-9478

2180 1st St Unit C8
Simi Valley, CA 93065

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went very smooth . Made a stressful day less stressful !

Kelly B. 
Rating:
5.0

LOVE the mobile pick up option!!!

Ann B. 
Rating:
5.0

The online service was not good. Information that they entered was inaccurate though it was reviewed and verified. I presume the owner of the company that rents the trucks came to the site by chance and was great. Very helpful and a pleasure to deal with.

BRADLEY W. 
Rating:
4.0

I wasn't supposed to go here. I made a reservation at another location. And waiting for my scheduled appointment. When I arrived, they wanted me to go somewhere 40 minutes away to pick up the truck. I explained that wouldn't work and that I just need any box truck to do some local driving today. They helped. But there was no compensation offered on my reservation.

DONALD B. 
Rating:
5.0

The U-Haul representative was personable and helpful!

FRANK R. 
Rating:
5.0

Great service.

JIAYUN Z. 
Rating:
5.0

Your website still shows a location in Moorpark, CA (a tire store) that apparently has never been, and is still not a U-Haul location. Because I live in Moorpark, I tried to reserve a truck at that location. I even contacted the owner, who was furious with U-Haul for listing him as a U-Haul location, when he has never been one.

CHARLES G. 
Rating:
1.0

Horrible experience. The location was supposed to open at 8am they opened late. The guy had no idea how to deliver the truck and we had to wait for someone else to arrive which took 2 hours which we were paying someone hourly labor and as a result we had to hire them for the next say to finish the job. We paid labor to men waiting forever the truck. Wasted our time and money.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
2.0

Though I requested an equipment dolly and was charged for it, there wasn't one when I picked up the truck. I'd requested check out service with a counter agent, but when we arrived, the shop was closed. I called the owner and he was rude, telling me I needed to check in on my phone. We had no recourse and no assistance for the issues, and it made our moving job a lot harder.

Arthur G. 
Rating:
4.0

Nothing as far as I can see.

FRANK W. 
Rating:
3.0

I was called early in the morning before I was out of bed to be told that my confirmed reservation for a van rental was not available. She said that there was a van available in another location and would I take it. I said yes. There was no alternative for me Then another call from the the man at the other location and asked me to come immedeatly as he had another obligation to go to. He finally said he would meet me there in about 40 minutes. Not Too Happy with this happening early in the morning of the day scheduled to pickup at the U-Haul location.

ED J. 
Rating:
5.0

Web site was very difficult and I had to go through it 4 times to get correct information for my request and even after I printed out the confirmation, I got a call that the vehicle was not available at the requested location.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

MAYNARD D. 
Rating:
5.0

Great customer service!

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Diane L. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Jay & his son were so helpful + accommodating

Julie M. 
Rating:
5.0

No comment at this time. Great experience with this authorized rental. Oddly different. ????

Ariel G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

stephen R. 
Rating:
5.0

We had a major problem with our reserved trailer at the AGOURA HILLS location. We experienced what I would call BAIT and SWITCH This location in Simi Valley saved the day. And also our family reunion in Utah! Extremely helpful and extremely nice. They had the size we wanted and it was ready to go when we drove out to get it. I would use this location again with no worries. I will NEVER use the AGOURA HILLS location I will not recommend AGOURA HILLS to anyone. EVER

lorraine L. 
Rating:
4.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Excellent drop off. Agent was welcoming and kind. Thank you very much.

Nick D. 
Rating:
5.0

Customer did not leave a comment.

Gerhard D. 
Rating:
5.0

Customer did not leave a comment.

CORINNE W. 
Rating:
5.0

Clean, yes. But the trailer had a flat, and this was the second time I've rented the same trailer. Each time it had the same flat

Diane B. 
Rating:
5.0

Very helpful staff!

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

JEFF L. 
Rating:
5.0

Thanks . The service was great

ATIQULLAH S. 
Rating:
5.0

Customer did not leave a comment.

Kem K. 
Rating:
2.0

Parking lot is very small. Staff member had trouble computing the correct bill amount. I had to contest it. Then staff members argued in front of me about how to fix it. It was uncomfortable and unprofessional.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
4.0

The office lady was very helpful Please give her my gratitude, Monet

MONET S. 
Rating:
5.0

Excellent service

Manuel G. 
Rating:
5.0

Advertise this location in your website more often.

JORGE R. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

DAVID I. 
Rating:
5.0

Easy drop off all went smoothly.

JODY V. 
Rating:
5.0

Staff was friendly, helpful and explained the rental agreement and charges. Also took time to measure the cargo van to make sure it was what I needed and also made sure I understood the after hours drop off process.

RONALD W. 
Rating:
5.0

Pleasant and efficient pick up and return service.

Allen W. 
Rating:
2.0

The rep was not friendly, when I got there he was on the phone and upset. I asked some questions and he was rude with the answers.

rigoberto S. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Gwen was terrific! I met the owner too - he smiled at me from the office when I was returning the trailer - in contrast with the couple Yelp comments that I saw before doing business here. Everything was exactly per the agreement I signed (and with smiles). Perhaps the bad Yelps were from entitlement believers? Anyway - thank you guys! Gary

Gary S. 
Rating:
5.0

Discounts for veterans and AAA members

STEPHEN R. 
Rating:
5.0

I don't think there is anything you could have done to make my experience better. Also, Gwen was really helpful, knowledgeable and truly fantastic! Thank you!

TAMARA C. 
Rating:
1.0

Gwen is extremely friendly and helpful. Unfortunately the owner Jay is extremely rude and nasty and I will NEVER USE THIS LOCATION AGAIN RATHER DRIVE 10 MILES AND PAY EXTRA NOT TO USE THIS LOCATION.

KEITH S. 
Rating:
4.0

This is the first time i rented a uhaul truck and everything is fine! Would recommend it!

CELSON G. 
Rating:
5.0

Say Awesome

Adrian E. 
Rating:
2.0

No where to park. Also returned vehicle with the same amount of gas and was charged a fueling fee.

Micheal S. 
Rating:
4.0

Keep up the good work, especially courtesy calls on the rental day confirming rental pickup locations.

adam A. 
Rating:
5.0

Easy in easy out. No issues

Mark R. 
Rating:
3.0

Not happy with end result. Wasn't aware or told that the door handle had to be in a certain position before lifting the door. Got to destination, loaded everything, couldn't get door closed, unloaded everything, returned the truck. There was no time left to complete the move, still charged full amount. Wow!

GREGORY B. 
Rating:
5.0

The truck I rented was ready when I arrived and had all the room I needed for picking up the large packages I needed. The rental was handled very professionally.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Jose Rafael G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The gentleman called me as I was running late and was just checking. I'm thankful and he was great

Yvonne B. 
Rating:
5.0

Thank You U-Haul for giving back the vans, I use them all the time!! Please don't take them away again.

Mike P. 
Rating:
5.0

Great drop off location. The employee waited for me to get there before they closed. Helpful and friendly. Thank you

Kelly O. 
Rating:
5.0

This the first time I rented from an authorized dealer. It was very nice experience. Staff was much more friendly than uHaul centers.

Rodney U. 
Rating:
5.0

Great staff. Impeccable customer service. Best uhaul experience in Los Angeles area so far

Nathan H. 
Rating:
2.0

Difficult to get into and maneuver a trailer. Was not permitted to load car onto auto transport and was directed to a Walmart parking lot.

Benjamin R. 
Rating:
5.0

Possibly expand.

SAMUEL B. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Fix the fold down fender on the car hauler so it actually works and let's you open the car door.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

NICK C. 
Rating:
3.0

Customer did not leave a comment.

STEVEN Y. 
Rating:
5.0

Customer did not leave a comment.

JED U. 
Rating:
5.0

She was very friendly and helpful

Chris M. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
1.0

It's very hard from the street to know there's a Uhaul facility there and I only live 2 blocks away.

frances M. 
Rating:
5.0

Jay is the bomb! Since the size we wanted wasn't available Jay personally went and picked up the unit over 10 miles away. The unit was brand new (we were probably the second users it appeared it was so clean) and everything was beyond our expectations. Oh, great pricing as well - much lower than the competition.

ARNOLD L. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS F. 
Rating:
3.0

Great service, friendly and accomdating

PAUL M. 
Rating:
4.0

Garantee your hold for equipment for pick up whether trailer or trucktruck, so there is not a 50% chance that equipment might be there for pickup. The customer shouldn't have to hope that the trailer is waiting for pickup.

YVONNE A. 
Rating:
5.0

Customer did not leave a comment.

AUREN R. 
Rating:
5.0

Customer did not leave a comment.

Takiyah L. 
Rating:
3.0

Customer did not leave a comment.

RICK F. 
Rating:
4.0

Customer did not leave a comment.

NANCY C. 
Rating:
3.0

Customer Service was very disappointing. The Gentlemen I dealt with was cold, and proceeded to tell me about how I was causing him to loose money by keeping my U-Haul for 4 days. I will not take my business here again, I would recommend going to the actual U-Haul location on LA Ave.

Chelsie R. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Very nice and helpful people. Good experience.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

TIM W. 
Rating:
4.0

Customer did not leave a comment.

LEISA J. 
Rating:
4.0

Customer did not leave a comment.

LEISA J. 
Rating:
5.0

Easy,Fast in and out

Sean M. 
Rating:
3.0

Dropped off after hours and there was very little space to leave the trailer.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
3.0

The whole experience was awful as I didn't get what I ordered and had to go to two different location to pick up a truck and a trailer when I only wanted a 26 ft truck. I was also charged $300 to much and am still waiting for a call back to resolve this

SHERRI G. 
Rating:
5.0

Customer did not leave a comment.

SHAUN R. 
Rating:
5.0

Everything was perfect.

JAMES L. 
No reviews have been submitted for this location.

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