Customer Reviews for Auto Aid
(U-Haul Neighborhood Dealer)

318 reviews

1846 Frontage Rd W   Sylvania, GA 30467
(@ Hwy 73 & 301)

(912) 564-7062

Office Hours

  • Mon-Thur: 7 am–6 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(912) 564-7062

1846 Frontage Rd W
Sylvania, GA 30467
(@ Hwy 73 & 301)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–6 pm
  • Fri-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Ortiz 
Rating:
5.0

The pick up location gave me some wrong information. The drop off location was very helpful to clear it all up for me.

Sarah Meador 
Rating:
3.0

Roadside assistance came because we had a tire issue. They took the truck and returned it for us. Our drop-off location was 6 mi away but they took it to a different drop off location and I got billed $700 extra dollars. That seems extreme to me but what can you do.

tammie Lockhart 
Rating:
5.0

Customer did not leave a comment.

Justin Faircloth 
Rating:
5.0

Customer did not leave a comment.

Marci Heintz 
Rating:
5.0

Well done, great for any type moving.

craig Stewart 
Rating:
5.0

The service person was very helpful both times coming and going

KENNETH HARLIN 
Rating:
5.0

The young man who checked me in was very outgoing and helpful.

JOHN MOORE 
Rating:
5.0

My experience with this company was great. Staff was very knowledgeable and friendly.

Julie Frank 
Rating:
5.0

Very friendly and courteous to me, would recommend to anyone.

SELENA NELSON 
Rating:
5.0

Customer did not leave a comment.

Theron Cates 
Rating:
5.0

Customer did not leave a comment.

Kent Haddix 
Rating:
1.0

Customer did not leave a comment.

Kevin Greene 
Rating:
2.0

The price was high for the use of less than three hours. Then price for the auto dolley is too much for short time usage.

Audrey Gassaway 
Rating:
5.0

Everything was great!

Thomas Campbell 
Rating:
5.0

Customer did not leave a comment.

VELMA DEAN 
Rating:
3.0

Customer did not leave a comment.

Gene Hendrix 
Rating:
4.0

The reservation included an equipment dolly but it wasn't there when I went to pick up the truck. Otherwise the process was simple to complete.

Kathleen Miller 
Rating:
3.0

Customer did not leave a comment.

Deasia Farmer 
Rating:
5.0

Customer did not leave a comment.

JAMES THIBODEAU 
Rating:
5.0

Keep the front cab clean and fresh And sanitized👍🏻

JACKIE PELOTE 
Rating:
5.0

Really nice lady who did my reservation for my uhaul

Delores Ruffin 
Rating:
5.0

They were so helpful and always so understanding just a great place!

BARBARA WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY KILCREASE 
Rating:
5.0

Customer did not leave a comment.

Kimberly Thompson 
Rating:
5.0

Customer did not leave a comment.

Robert Cochran 
Rating:
5.0

Customer did not leave a comment.

Michael Prescott 
Rating:
4.0

Customer did not leave a comment.

lee masterson 
Rating:
5.0

Nothing, everything went very well

Louis Anderson 
Rating:
4.0

I wouldn't recommend U-Haul to a friend, I only used you as a last resort to move a lot quickly. Your rates are per day, per 24 hours. The fact that I returned my equipment within 24 hours and U-Haul is trying to charge me twice is false advertisement and a HUGE ISSUE.

Cydnie Steiner-Swain 
Rating:
5.0

Customer did not leave a comment.

Michelle Goff 
Rating:
5.0

Customer did not leave a comment.

Diane Henninger 
Rating:
4.0

It was too far where I had to drive to drop off and I ran into too many U-Haul companies on my way to drop this trailer off this was way out of the way for me

LAKEYSIA MCGILL 
Rating:
5.0

Customer did not leave a comment.

Peter Mayer 
Rating:
5.0

Customer did not leave a comment.

KeAndre Busby 
Rating:
5.0

Customer did not leave a comment.

Sandra Adams 
Rating:
5.0

Work on your logistics so I can pick up and drop off at the locations of my choice on one-way rentals. Only got to pick up 1 of 5 times at the location of my choice. Otherwise, no complaints. Truck performed well and drivability was excellent. Thank you!

Joseph Strickland 
Rating:
4.0

Customer did not leave a comment.

Anthony Davila 
Rating:
5.0

Julie was awesome with setting us up.

Chris Poole 
Rating:
3.0

Was not pickup site. You changed it a day before schedule and I had to go to a different site. Very frustrating and time consuming.

Michael Putnam 
Rating:
5.0

Customer did not leave a comment.

JOHN HODSON 
Rating:
1.0

Wrong size truck, dirty, no gas, horrible customer service!

HEATHER SIMMONS 
Rating:
3.0

i did not drive the miles that i was charged for. there was sandwich papers behind the set. the back had not been cleaned out

Wayne Powell 
Rating:
5.0

Customer did not leave a comment.

Artisha Williams 
Rating:
5.0

Customer did not leave a comment.

Jamaal Kordell 
Rating:
5.0

Customer did not leave a comment.

CHARLES HANKINSON 
Rating:
5.0

Just keep up the good work

Wendell Ard 
Rating:
4.0

Too bad IHaul inexplicably charged me almost $100 for equipment usage that didn’t exist. I think the individual dealers are great. The company is horrible and dishonest.

Dawn Bello 
Rating:
3.0

I never received a confirmation call from uhaul regarding my reservation and I had to change the pickup location 3 times before I actually found a truck. The scheduling representative was very kind and helpful but the system said there was a truck at a certain location when there actually wasn't more than once. I had to drive 25 miles to finally pick up a truck (passing two other locations in the process). I won't be using uhaul again.

Todd Hamill 
Rating:
1.0

The lady had a bad attitude and no customer service

Nakisha Bishop 
Rating:
5.0

Nothing. I have been happy with the Sylvania store every time I have had to use it.

JEWELLE FREELAND 
Rating:
5.0

Customer did not leave a comment.

Spenser Bennett 
Rating:
5.0

Customer did not leave a comment.

Sylvie Altvatter 
Rating:
5.0

Customer did not leave a comment.

Al Rahn 
Rating:
5.0

Customer did not leave a comment.

Melvin Ellis 
Rating:
5.0

Customer did not leave a comment.

Melvin Ellis 
Rating:
2.0

The location for drop off was fine. Great place & great people at Auto Aid. The person that contacted me with instructions on drop off however lacks basic customer service.

margie Williamson 
Rating:
5.0

Lisa in Ocala FL helped us make our reservations & Sylvania employees were great!!

Rebecca Smith 
Rating:
3.0

Windshield was dirty inside, cargo bed not swept out. Drop off online did not send or give me a receipt.

Butler Pollard 
Rating:
4.0

Customer did not leave a comment.

Ovid Keen 
Rating:
5.0

Customer did not leave a comment.

BRIAN LUPINSKI 
Rating:
5.0

Customer did not leave a comment.

Gary Lively 
Rating:
5.0

Second time dropping off at this location, these people were great

BARBARA VANANTWERP 
Rating:
5.0

Customer did not leave a comment.

Barbara Vanantwerp 
Rating:
4.0

Customer did not leave a comment.

Ralph Mock 
Rating:
5.0

They were so helpful, patient, and informative. I highly recommend!

Christy Giles 
Rating:
4.0

Customer did not leave a comment.

Roxanne Billings 
Rating:
5.0

Customer did not leave a comment.

John Sanders 
Rating:
5.0

Paige Knight was the best uhaul rep! Very friendly, respectful with the most beautiful smile that lights up the room and makes you feel welcome.

Maria Bryant 
Rating:
5.0

Exceptional personal service. Very helpful. Offered more help than required.

ELZE KENNEDY 
Rating:
3.0

Customer did not leave a comment.

Jackie Wright 
Rating:
5.0

Customer did not leave a comment.

EVELYN HUBBARD 
Rating:
5.0

Customer did not leave a comment.

GARY MILLER 
Rating:
5.0

Customer did not leave a comment.

JAMES CONAWAY 
Rating:
5.0

You need to offer larger pull behind trailers, about 5/6 ft taller. we could not even stand the mattress up inside the trailer. we had to put it in the back of our pickup truck. If the weather had turned bad, we would have been in trouble with a ruined expensive mattress.

ELOUISE WILSON 
Rating:
5.0

Great Job! May ABBA, יהוה, Bless You Much! HalleluYAH! Praise / Alabanza ‎, 𐤉𐤄𐤅𐤄 ,יהוה,Yehovah Rapha John C. Lea Isaiah 11 Jeremiah 23 Revelation 12 Matthew 24 Revelation 21 & 22

John Lea 
Rating:
4.0

Customer did not leave a comment.

GEORGE WEEKS 
Rating:
5.0

Customer did not leave a comment.

james cheyne 
Rating:
4.0

Everything was uncomplicated and well explained. Thank you.

William Girardeau 
Rating:
4.0

Customer did not leave a comment.

CHARLES BAULKIN 
Rating:
3.0

Customer did not leave a comment.

Jessell Cons 
Rating:
5.0

I don't see where any improvements are necessary

willie wadley 
Rating:
5.0

Customer did not leave a comment.

lisa canright 
Rating:
5.0

Nothing the staff was excellent, I can’t remember the lady’s name but she is wonderful and has a great personality!!!

Shymeka Hurst 
Rating:
5.0

Some of the nicest people you will ever meet.

JULIE CANNON 
Rating:
5.0

Customer did not leave a comment.

Peter Mayer 
Rating:
5.0

Customer did not leave a comment.

MARK TANNER 
Rating:
5.0

Customer did not leave a comment.

joy lazarski 
Rating:
5.0

Customer did not leave a comment.

Agnes Scruggs 
Rating:
4.0

Had a flat tire on the trip which took over 4 hrs to get back on the road dealing with getting a service provider

Harold Starling 
Rating:
1.0

Don’t promise me a pick up at the place I chose then have my pick up 25 miles away!!!

Melissa White 
Rating:
5.0

Great service!

DON TYRE 
Rating:
5.0

Statesboro GA Location: Hooked up 1st car dolly that had a burned out tail lamp. Hooked up second car dolly and loaded my car on to dolly. The dolly was too narrow for my car and correct dolly was not available at the Statesboro location. Had scheduled pickup 2 weeks in advance. Traveled 35 mile to another location that had the correct dolly. Process took an additional 3.5 hours of my day and family member had to follow me in my car to the second location that had the correct dolly. 2nd Location, Auto Aide Sylvania GA: had correct equipment that was in great condition They were very helpful and professional.

phillip pryor 
Rating:
4.0

Customer did not leave a comment.

devone lynch 
Rating:
5.0

The mileage rate is too high!!!

joe BOHANNON 
Rating:
5.0

Customer did not leave a comment.

JOEL PURTEE 
Rating:
5.0

The compatibility tool for the tow dolly is inaccurate. If I had put my vehicle all the way on the tow dolly it would have torn my front fender off trying to get it off. The staff at this location were wonderful and stayed late on a Friday afternoon to help refund the cost of the tow dolly and find a auto trailer to pick up the next day instead

Krystle Waters 
Rating:
5.0

This location was perfect and very helpful! Thank you so much. Will definitely return in time of need.

CHASE WESTBERRY 
Rating:
5.0

No suggestions. Excellent customer service.

Bob Kicklighter 
Rating:
5.0

Customer did not leave a comment.

John Lyle 
Rating:
5.0

Customer did not leave a comment.

VAN LAYSON 
No reviews have been submitted for this location.

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