This location feels like a scam. No one works here, it is a mostly empty parking lot, and it looks like it is only meant for drop off not pick up. We waited for 2 hours in the hot sun on hold on the phone with uhaul corporate trying to get someone to help us. The only bright spot was the Area Manager Ryan who came to help us. He was very helpful and got us on our way. Otherwise we are extremely disappointed with uhaul's customer service through the phone and would NOT recommend this location. Everyone we spoke to at uhaul corporate put us on hold or disconnected the line. Terrible customer service (except Ryan who was great).Rachel S.
Customer Reviews for Auto 285 Inc
(U-Haul Neighborhood Dealer)
Decatur, GA 30032
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Location could have had a U-Haul sign visible.Darius M.
The truck was garbage I am not going to use an authorized dealer l, I am Covid long haul senior , was charged too muchzenette S.
The key boxes need new locks it was hard to open.Wymon C.
El cliente no dejó un comentario.Bruce K.
The location is in a high crime area. The truck was picked up at night. A lot of foot traffic. The key box was very difficult to open. It took over 30 minutes to get the box open.Shirlene J.
El cliente no dejó un comentario.Gwen T.
El cliente no dejó un comentario.Antionette Y.
El cliente no dejó un comentario.Shaqysha J.
El cliente no dejó un comentario.Karen M.
Correct truck not on site, noone called to redirect or twll me i would have to spend more money for a bigger vehicle that i didnt needLee N.
Great customer service with the whole team. Will definitely rent from them again.Tony L.
Improve signage for where to drop the van. staff was EXCELLENTsarah S.
KELLIE was super nice and extremely helpful. I REALLY appreciate how she went ABOVE and BEYOND to assist with checking in the equipment. Thanks Kellie!Ricquel S.
I was totally satisfied!!! Thanks U-Haul!!!!??ANTHONY B.
Make sure it is clear that the person creates an account before getting to the reservation. That Could have saved me a lot of time.Clarence F.
El cliente no dejó un comentario.DAIN H.
Customer Service was excellent!!Tony L.
El cliente no dejó un comentario.ROBINTINA N.
El cliente no dejó un comentario.Vaughn G.
El cliente no dejó un comentario.sarah K.
I will continue to rent from Uhaul because of the Courteous and Professional services rendered by these Professionals. Thanks Uhaul!??Anthony B.
El cliente no dejó un comentario.CLYDE A.
El cliente no dejó un comentario.KIM W.
Again Uhaul has met my equipment rental needs, way to go Uhaul!!!!!????Anthony B.
Very courteous and professional staff, I will definitely use this location again. Thanks Uhaul!Anthony B.
El cliente no dejó un comentario.Anthony B.
Always great service!CLYDE A.
Everything was excellent, I am very pleased with my experience, I will definitely rent from this location again. Thanks Uhaul!!!??Anthony B.
El cliente no dejó un comentario.RAFAEL R.
The staff was very professional and courteous, I will definitely rent from this location again!!ANTHONY B.
The customer service is always excellent!! I will always use this company for mu U-Haul rental. Thanks the employees there are great!CEDRIC L.
Excellent service!!DARRYL Y.
Clean out the trucks.JOSEPH O.
Another great transaction.TAO C.
El cliente no dejó un comentario.CEDRIC L.
Very Nice company. The business is so friendly and professional.DENNIS S.
THIS LOCATION IS AN EXCELLENT LOCATION TO RENT A U-HAUL!! I WILL RECOMMEND THIS TO ANY ONE.CLYDE A.
El cliente no dejó un comentario.CLYDE A.
El cliente no dejó un comentario.John D.
I was upset prior to coming to this location and I did take it out on these ladies. However they were really nice and made me have a wonderful experience so I will continue to use UHaul.nfali K.
Glenwood was the best u go chic u did tht I had no worries thx so much.Tiwania G.
El cliente no dejó un comentario.AMANDA C.
El cliente no dejó un comentario.AUNDRA T.
The ladies were please t and very eary to work with! They we nice and well versed on the products! But, I must inform you that the service was not up to par with other locations I rented from! First I'm used to an uhaul associate doing the vehicle inspection with me! Because we al know 2 heads are better than 1 and upon asking the agents refused! And I believe it was due to the cold tempertures.. When I got into the truck it spelled like smoke!! And funk! I let down the windows and turn the heat on full blast to air out the vehicle's cab! I returned to complete the rental process with the agent and told her the trucked smelled and that it needed and oil change. And I was informed on how this is the only truck available and if I made any changes that it could prolong my travel times! While on the road I came into bad weather and found that the wipers blade were bad and that they didn't clean the windowsJAMES T.
El cliente no dejó un comentario.CASSONDRA H.
The girl at Auto 285 was very nice and professional. The location has no UHaul inventory. The furniture pads and equipment i reserved had to be picked up at one of your full service centers. The truck was very old, dirty and rough, however it did run fine. The full service center had about thirty new truck but stated they were all reserved. I suspect they do not want to lose the new trucks to a one way rental.SANFORD C.
I have been very satisfied with my experience renting from this location!....... Thanks Uhaul!ANTHONY B.
Everything was absolutely Great!! the staff there was truly professional, I am very satisfied, and I will definitely rent again! Thanks U-haul!!Anthony B.
I am very satisfied with the level of service rendered by this U-haul location. I will definitely rent again1ANTHONY B.
El cliente no dejó un comentario.Logan K.
My experience with this U-Haul rental location was absolutely wonderful!!! The professionalism and courteousness displayed was second to none!.. I will definitely rent again. Thanks a million U-Haul!Anthony B.
The staff was very professional and courteous, I will definitely rent from this location again!!! Thanks U haul!!ANTHONY B.
El cliente no dejó un comentario.furman W.
El cliente no dejó un comentario.JARED A.
El cliente no dejó un comentario.ZAKIYYA M.
El cliente no dejó un comentario.DENACIO R.
El cliente no dejó un comentario.tiffany W.
The woman at the desk was very customer friendly and ready to assist us right away. She was wonderful!!christina D.
El cliente no dejó un comentario.michelle B.
El cliente no dejó un comentario.Kim G.
Everything is greatDAVID C.
Space to park returned vehicles all else was a good experience thx for everything u haulTERRENCE G.
The service was excellent and fast. I got my rental within 35 minutes.ALFIE W.
Hire personel like Raquel she was very helpfull to meCLARINO R.
I cannot think of anything for the moment.HERBERT I.
El cliente no dejó un comentario.CHARLENE H.
My experience was excellent! No complaints at all.Franchesa F.
Maybe it would be advisable to sometimes drive the vehicles to see if they are driving properly or definitely ask the customer if the vehicle was operating properly. The door was broken, made a lot of noise, on the driver side. You had to lock the door to keep it from flying open while driving. The wind shield wipers were broken. Yes, it rained, this did not make me happy. Something was also going on with the brakes. However, the overall experience was good. Would I rent from U-Haul again, Yes.Carolyne B.
In my rush to get items moved, I failed to get all paperwork up front. It would be good if company would email costs and any changes as they occur, rather than giving a verbal quote. Overall, experience was very good. I will know more when my credit card bill arrives.BOBBIE S.
El cliente no dejó un comentario.JAMES P.
Everything was "Great" Especially the customer service that i experience during my rental process.GEORGE G.
El cliente no dejó un comentario.LOPEZ H.
Everything was great, efficent and timely.BEASIA R.
I had a great experience with this Uhaul center. I will definately use and recommend them. The reps were so friendly and very professional. The office was clean and had a great energy to it!!! I don't look forward to ever moving again (smile). But I do look forward to using this Uhaul company again. Sincerely, Tammi D. AdamsTAMMI A.
Had a excellent expereince. Customer service was great and the trucks were in great condition and well maintained.SALIM S.
El cliente no dejó un comentario.PERCY W.
El cliente no dejó un comentario.CARETTA B.
We arrived at the location at 10 a.m. to return the truck and there was no one available. There were several other people waiting who said they had been there since 9:30 a.m. The hours posted indicated the store opened at 9:30 a.m. The entrance gates were locked so we were unable to leave the truck and place the keys in the drop box. I contacted 800gouhaul and was connected with the regional office. The regional office advised me to return the truck to the Glenwood Rd. location. I asked the regional office for a contact person such as a manager to discuss the wait time I incurred. I explained that it was a huge Inconvenience to me to wait almost 2 hours and then have to travel to another location to return the truck. I asked that UHAUL compensate me in someway for the time I spent waiting on staff to open the store. I was told that I would have to contact the store directly as they are a private vendor. As a reminder, they rented me a UHAUL truck from the UHAUL website. I arrived at the location on Glenwood to return the truck and I was greeted by two male staff members who were very professional and courteous. They were helpful and tried to make certain that my time at their location was handled timely and professionally. I inquired about the additonal mileage aquired while returning the truck to their location. They said they would not include the miles as we noted the miles at the time of return to the original location at Wesley Chapel and the ending mileage at the Glenwood location. I will not conduct business at the Wesley Chapel Location nor will I recommend this location.Leslie C.
El cliente no dejó un comentario.MAISSA N.
Increase the variety of trucks. There were more 19.99 than 24.99 or perhaps that was the need.BONIATE M.
El cliente no dejó un comentario.Rosalind B.
El cliente no dejó un comentario.DANIAL G.
El cliente no dejó un comentario.KEVAKAE B.
El cliente no dejó un comentario.EDOM B.
El cliente no dejó un comentario.JOHN G.
It should be CLEARLY stated at the time of pick-up whether the deposit should be CASH or wouldl be charged from Visa or Master Card.VERONICA S.
El cliente no dejó un comentario.CHERL H.
El cliente no dejó un comentario.CAMILLA B.
El cliente no dejó un comentario.JOE B.
El cliente no dejó un comentario.Angelo W.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.TRACEY G.
I dropped the truck off, the staff was rude, 1 girl had no idea what to do, and then they wanted to charge me 30$ because I was 6.80$ away from where the gas tank was when I had to pick up the truck 12 miles away from my house!!VANESSA L.
El cliente no dejó un comentario.WINIFRED N.
El cliente no dejó un comentario.GEORGE C.
Both Representatives from the reservation one to the one that was there for pickup were good. The reservation representative was exceptional in personalizing my experience, making it pleasant and memorable.ZAKIYYAH H.
Nothing, the location is great and the employees are very professional and prompt.DENNIS J.
El cliente no dejó un comentario.MARLON M.