Comentarios de los clientes para AustinGo2Guy

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de AustinGo2Guy

Clasificación general:

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David N.
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El cliente no dejó un comentario.

GARY W.
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El cliente no dejó un comentario.

Liana T.
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El cliente no dejó un comentario.

Carrie G.
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Great customer service.

Chris M.
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El cliente no dejó un comentario.

REY T.
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El cliente no dejó un comentario.

FREDRICK H.
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I always have a good experience with this u-haul service

Sean H.
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People make a difference and the owner or representative at the location couldn't have been a nicer person. Excellent customer service!, thank you Charlie.

Li C.
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I used mobile pickup so there is no paper contract to show how much fuel correspond to fuel gauge readings. Could use some fuel gauge chart in the mobile app.

Melissa B.
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Charlie was a pleasure to work with. Very friendly.

CHARLES T.
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El cliente no dejó un comentario.

Waleed A.
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El cliente no dejó un comentario.

Erik Z.
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Fast and easy service!

Fredrick G.
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Charlie was awesome!

Jay R.
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El cliente no dejó un comentario.

Jesse P.
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Self service pickup using phone, requested Appliance dolly, was not in truck, had to take one from another truck. No one in office at pick-up time or delivery time, to answer questions or resolve issues. Truck had a weak battery and did not start on me one time, had to have it jump started.

Shayla B.
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The truck was not recently wiped down or cleaned

LYNETTE T.
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El cliente no dejó un comentario.

JEFFERSON R.
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El cliente no dejó un comentario.

DEBORAH B.
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El cliente no dejó un comentario.

ANDREA ISABEL R.
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I was a bit worried because of the coronavirus. I wish I had seen him clean it or tell me it was clean.

ROBIN K.
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El cliente no dejó un comentario.

NORMAN DALE W.
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Charlie!! Great guy!! Nice to meet you---Dale W

Seth B.
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Overcharged for absolutely nothing. $30 fuel service fee? $20 fuel fee?? When i have to fill up the truck with my own money/gas anyway? This is ridiculous. My total came out to nearly $300 for an in-town move, which is unacceptable. These extra $50 in fees will insure that i never use u-haul again. As a college student, that's a lot of money.

Brittney T.
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El cliente no dejó un comentario.

RITESH S.
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Great experience.

Eddie M.
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Awesome customer service by Charlie Tijerina Thank you all very much !!!

Maricela T.
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El cliente no dejó un comentario.

Jessica P.
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El cliente no dejó un comentario.

Sara E.
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El cliente no dejó un comentario.

Jimmy H.
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El cliente no dejó un comentario.

Simone J.
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El cliente no dejó un comentario.

Herbert M.
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Great Customer Service !! Charlie Tijerina was a great example of how to conduct business. You can get a U-Haul truck anywhere, but Charlie makes this location different by how he served me and my family. I highly recommend this good man and I feel confident he will treat ya like a valued customer as well.

Bobby L.
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El cliente no dejó un comentario.

Eddie M.
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Charlie was awesome, he helped out with everything.

Morgan H.
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The guy who met me hooked my trailer up for me and was super hospitable. Location can be hard to miss if you're not familiar with it already.

Jay T.
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El cliente no dejó un comentario.

Susan R.
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El cliente no dejó un comentario.

Susan R.
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Charlie will go out of his way to assist you, great customer service

Susan R.
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Great customer service

Lance F.
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Everything was good. A bit odd not dealing with a live person when picking up the van, but other than that, it was fast and easy.

Victor C.
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Excellent customer service. Will definitely recommend for U-Haul services.

Sonya T.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Tyler O.
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The guy was very helpful, and he proactively called me before we had even spoken because he noticed my booking was incorrect, and he made all of the adjustments. Pickup and drop-off were a breeze, and he handled everything with the utmost of customer service and customer care.

DEREK S.
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Guy made availability for me at the drop of a hat and the process was extremely simply and quick.

Michael R.
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It would be nice if the parking lot could be paved. I recently rained and the lot was muddy that got stuck to my shoes and I ended up tracking it into the place I was moving. Other than that it was a great location for my needs.

Sanket S.
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El cliente no dejó un comentario.

danna E.
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El cliente no dejó un comentario.

Chris V.
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El cliente no dejó un comentario.

Cody W.
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Smoothe easy process. Would definitely recommend.

Tiffany G.
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El cliente no dejó un comentario.

james F.
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I went to drop off trailer at around 1:00pm and it was closed in spite the sign said the were open until 7:00pm I believe. But fortunately after trying to get connected to the link on line on-line I was able to get in and check-out and drop the trailer.

Michelle M.
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There was no personnel. Another customer who was waiting explained that I could use the app if I was in a hurry. Had to use the app to drop off key and had to be charged a fee I had not planned in my moving budget. The place was all muddy and uncomfortable to walk in. Terrible experience at this site.

Mike C.
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El cliente no dejó un comentario.

David R.
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Very easy to work with. Good service!!

Eric B.
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El cliente no dejó un comentario.

Kenneth C.
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El cliente no dejó un comentario.

Lavanya B.
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El cliente no dejó un comentario.

JORDAN C.
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Charlie was very nice and extremely helpful. I will definitely go back to him if I have future need to U-Haul rental

Paloma H.
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Make sure to state the process for checkout somewhere easy to read or make sure to make the client aware in advance. Specially for self checkout. And would be nice to have a set rule for everyone as to where to park what.

Deanna P.
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El cliente no dejó un comentario.

Gabriela H.
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El cliente no dejó un comentario.

Tavarus B.
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El cliente no dejó un comentario.

Roger Brian O.
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Extremely accommodating! Owner went out of his way to help set me up for success!

Andrew G.
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El cliente no dejó un comentario.

Theresa S.
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El cliente no dejó un comentario.

abraham R.
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Owner is very professional and friendly person. Great experience and definitely will recommend to others!

Paul M.
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Nothing. We truly appreciate the kind and professional we received. Thank you!

Cynthia A.
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Great personality of the UHaul owner/rep that we rented from. Very personable. My only complaint is that the 'starting' mileage on the UHaul was 6 miles off (in which we were charged for). I took the picture of the odometer before leaving the property and selected the upload process but it errored out twice and would not upload. I then attempted again after reaching my home which was just over a mile away, and could not get it to upload.

Christan D.
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El cliente no dejó un comentario.

Ryan R.
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El cliente no dejó un comentario.

Sandee E.
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Have clean truck, filled with fuel and an attendant in case truck is not prepared with fuel and cleanliness

Jacqueline C.
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El cliente no dejó un comentario.

Jay T.
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El cliente no dejó un comentario.

Delores B.
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El cliente no dejó un comentario.

Ronald M.
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El cliente no dejó un comentario.

WANDA C.
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None at this tine

Michael K.
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The mileage was wrong and I got charged for miles I didn't drive. Tried contacting the location to no avail.

FRANCES M.
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Charlie fast, courteous and ready to assist me when I needed a truck last minute on a Saturday morning. I will definitely recommend this place!

Oralia P.
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Excellent, friendly service. All around satisfied .

Justin P.
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Wrong mileage was tracked. I was given 60 miles, only drove about 15 but was charged for going over mileage.

CLOTELIA P.
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El cliente no dejó un comentario.

Carlos R.
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El cliente no dejó un comentario.

RUBEN P.
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Excellent customer service!

dupree A.
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El cliente no dejó un comentario.

ELLIE L.
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I found it very satisfactory and easy to work with.

varun S.
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Although the location says it will be open and there was an OPEN sign when I went there, no-one was there at the location. The worst part is this happened during pickup AND drop-off. I had to wait for 30-45 minutes to pick-up/drop-off my truck. It was really hard to pickup/dropoff using my mobile phone as well.

Teri G.
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El cliente no dejó un comentario.

Jeff G.
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

Kimberly F.
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Thanks for the wonderful customer service and easy rental experience!

Chuck T.
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El cliente no dejó un comentario.

Jonathan T.
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I reserved my truck online ahead of time and the online process was painful with the many pages, extra purchases being added by default, and poor navigation. I would rate your site as a 2 out of 10. Then the day before I was to pickup the truck I received a call saying that the reserved truck was not available and my only choice was to get it from another location which was very unimpressive customer service. I picked up from the new location and the furniture pads I had requested were not available and the system didn't work so they had to cancel my reservation and make a new one (again, your digital systems are embarrassingly backwards). When the contract was printed, the starting mileage was wrong so the gentlemen corrected it by hand which caused problems later on when I dropped off the truck and charged me for extra mileage based on what was originally on the contract rather than the "corrected" mileage.

ERIC F.
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El cliente no dejó un comentario.

Chuck T.
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Great Customer Service

Kathy D.
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El cliente no dejó un comentario.

Jordan S.
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El cliente no dejó un comentario.

Veronica T.
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I had such a great experience with this place!! I will definitely be recommending to my friend's and family.

Cage B.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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