Customer Reviews for Augusta Self Storage
(U-Haul Neighborhood Dealer)

121 reviews

255 Boy Scout Rd   Augusta, GA 30909

(706) 863-6220

Office Hours

  • Mon: 9 am–3 pm
  • Tue-Sun: 24 hours

Services at this Location:

Contact Us

(706) 863-6220

255 Boy Scout Rd
Augusta, GA 30909

Services at this Location:

Office Hours

  • Mon: 9 am–3 pm
  • Tue-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I haven’t received my receipt for the use. I turned the truck in on Saturday at the location on university ave in Atlanta.

Clement Brown 
Rating:
3.0

I left my personal keys in the uhaul truck. I need someone to call me from this location.

Shaneria Vaughns 
Rating:
5.0

Very easy signup. Great customer service. Saving me $100.00 per month.

JAMES BOATWRIGHT  |  Reservation 
Rating:
1.0

Customer did not leave a comment.

THERON BROWN 
Rating:
5.0

Lady in the store was awesome 👏🏿

Devonte Wimberley  |  Reservation 
Rating:
5.0

the unit is nice but it needs light bulbs. thanks. wayne brown

WAYNE BROWN  |  Reservation 
Rating:
5.0

Keep doing what you're doing. These guys are amazing

monique Kenney 
Rating:
5.0

Customer did not leave a comment.

Chelsea Timmons 
Rating:
5.0

Customer did not leave a comment.

DANIEL BAKER-LANGFORD 
Rating:
1.0

Communication it terrible

Deveda Gibbs 
Rating:
5.0

Customer did not leave a comment.

Mario Pagan 
Rating:
5.0

Devon was amazing I hope she receives a raise… she got right to the point and handle what I needed… T-Mobile is hiring if you ever need a job!! Happy holidays

CHRISSHAWN FOLSTON 
Rating:
3.0

Manager of site was extremely helpful. Thank goodness he happened to be at the sight to assist us. We were unaware that the pick up place was a self serve scenario and we did not know what to do.

Eric Fan 
Rating:
5.0

Nothing everything was perfect

BERTHA EIDSON 
Rating:
5.0

They where so professional and helpful, the staff was exceptional fantastic.

Phoenicia Glenn  |  Overall Experience 
Rating:
3.0

I did not go in this location. It was my drop off point and it was after hours.

Christy Peeples 
Rating:
5.0

Customer did not leave a comment.

Hailey Gibbs  |  Overall Experience 
Rating:
5.0

Danielle was absolutly amazing to deal with. She always went above and beyond for me. "Hat's off to Danielle"

cheryl corley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke Giguere  |  Overall Experience 
Rating:
5.0

The young lady in the office was very nice and helpful, would use U-haul again.

Kathleen Thompson 
Rating:
5.0

Someone always available to assist me.

WALTER AUGUSTINE  |  Overall Experience 
Rating:
5.0

Everything went well!

DANIEL BAKER-LANGFORD 
Rating:
5.0

Customer did not leave a comment.

Sheila Casseus 
Rating:
1.0

Only good thing about this location was close to final destination. Hard to believe U-haul makes any money!!

Katherine Yawn 
Rating:
1.0

This is an "unmanned" location with no one on-site to help customers. The number posted on the door routes calls back to U-Haul customer service, who has no idea what's going on here. Awful experience

Kristi Arnot  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Joshua Shea 
Rating:
3.0

Employee still in training, but was polite and assisted however she could.

Carlaine Smith 
Rating:
3.0

Trucks should be accessible at more than one location.

James Mcgee 
Rating:
4.0

The person there was very helpful. They did not have a good selection of boxes, but that did not seem to be their focus.

Susan Sahler 
Rating:
5.0

Employee was awesome! Very friendly and knowledgeable. Cared about our experience.

JOANNA DYKES 
Rating:
3.0

This is the second time I have used this location. Both times the staff was minimal. The first time, I was 15 minutes late for pickup of a trailer and the help to lift the trailer had already left and this time, the person told me the mirrors could not be adjusted! I only went here the second time because UHaul called and changed my pickup site.

Lynn Moore 
Rating:
5.0

Sarah is an Amazing Lady. We were treated with the utmost professionalism in representing the company and so very personable. Her patience is impeccable. A disaster turned into a Victory 🙏🏽

JACQUELINE HILL  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Sydney Lyman 
Rating:
5.0

Customer did not leave a comment.

John Wiley 
Rating:
4.0

Storage facility was clean and staff was friendly, good location for us. I was a little disappointed that this facility did not acknowledge our free month for a one way uhaul rental.

Mike Rice  |  Reservation 
Rating:
4.0

The office personal was very helpful and friendly. Thank you

Raymond Allen 
Rating:
1.0

Customer did not leave a comment.

ASHISH PATEL 
Rating:
4.0

Lighting could be improved, possibly requiring only that the light bulbs on the exterior be changed

MR. LAWRENCE D. MOSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Adam 
Rating:
4.0

Great place would be better if it was accessible later hours though.

REINALDO BURGOS  |  Overall Experience 
Rating:
5.0

great location,the woman who assisted me was very kind.

Narada overton 
Rating:
5.0

Experience was great, the manager is beautiful inside and out I will recommend this location to all my friends and family

Henry Dunn 
Rating:
5.0

clean equipment very lovely young lady assisted me her name was Nadia. This will now be my go to for trucks and storage.

MEREDITH BECKHAM 
Rating:
5.0

Nadia was very helpful the day we came to pick up the trailer that we rented. Beaut

Heather Hodges 
Rating:
5.0

Customer did not leave a comment.

Bridgette Jackson 
Rating:
4.0

Customer did not leave a comment.

richard walker 
Rating:
5.0

I can not say enough about Nadia's professionalism. She is a very pleasant individual. She guided me exactly where i needed to back my vehicle and she attached the trailer for me with no issue. She made sure all the lights worked properly and that the trailer was secured. The office is very clean and neat. This is one of the best locations i have used.

james maddry 
Rating:
5.0

nice convenient location

darren edwards 
Rating:
5.0

I can't recommend anything to improve this location. The manager[Nadia] was friendly she made the whole process quick and easy, when you remember the name of the person who helped you the experience is either really good or bad,luckily for me it was a great experience

Zach Brooks 
Rating:
5.0

Nadia was very friendly. She was very helpful, she explained the whole process and the value of the safemove insurance. She made sure that we understood exactly what we were paying for and how the uhaul charges worked. I cant say enough about how good my experience with this location has been. I would rate this location with 10 stars if i could. I've rented from other locations but this was by far the beat experience I've had.

tajuana dunbar 
Rating:
5.0

Attendant and I shared the same name and she was awesome

Nadia Sisson 
Rating:
5.0

When I arrived the equipment was ready, the trailer was secured to the truck. The representative was really easy going & understanding of my time constraints. I would say more uhaul signage is needed near road its easy to miss

Don Hopson 
Rating:
5.0

Nadia is awesome. This was my first time renting a truck from uhaul. She explained pricing, moving equipment and what I could expect my full charges to be. I had a few questions she answered them and gave me cost saving suggestions. I now know that via the movinghelp.com website I can schedule help that will definitely help me during my next move. if you're looking for great customer service and a good atmosphere I will recommend this location.

Tiara Glover 
Rating:
5.0

I needed to rent a dolly to complete my move after going to 4 other uhaul locations with no luck I came here Nadia was very friendly and understood my frustrations the process was super easy

maya brown 
Rating:
5.0

The representative was friendly and explained the process of getting moving help for my next move

Bianca Williams 
Rating:
5.0

Nothing needs to be changed my husband and I had a good experience

maura gray 
Rating:
5.0

I have used this location for storage and most recently to rent a 10ft truck. The facility is well organized and clean. The rental process was quick and the manager is always friendly which makes moving easier. The location is right off of Washington road very close to skinner mill road so location is prime. Will definitely recommend to others. Keep up the good work!

Takeila Sanders 
Rating:
1.0

I spoke to the manager Nadia upon getting my rental she discussed past experiences where customers would bring the truck back on E and she told me verbatim all it takes is 8-9 to put it at a 1/4 tank...when she gave me the truck it was almost on E .....she told me to put it how I got it and I put it to where the miles left to E wasn't even showing anymore....yet I get penalized for something I didn't do (returning the truck on E) ...she stated the gas was almost on E and I didn't return it that way by any means...I've never had an experience like this at any Uhaul location. They cheat you out of your money and they definitely don't explain things clearly at all. THEN try to make you feel incompetent by explaining what a quarter mark is when clearly I drove a car there so I know what it means. I will never recommend this location to anyone.

danita holloman 
Rating:
5.0

Customer did not leave a comment.

Faith Barnett 
Rating:
5.0

This is my second time using this uhaul. Nadia is very nice and she makes sure any and all questions are answered before you take off. I even rented a storage unit here. The whole process was very easy. I will recommend this location to anyone looking to rent a truck or store items.

mike hearon 
Rating:
5.0

Good location was close to my home

MATTHEW PEREZ 
Rating:
5.0

Good customer service

William Allen 
Rating:
5.0

Representative was really helpful

Christopher Mcknight 
Rating:
5.0

even got storage here good experience

Veronica dismuke 
Rating:
5.0

Uhaul representative was very nice I was about 2 hrs late for my reservation she changed my pick up time and made sure the truck I needed was available

Alexis Charles 
Rating:
5.0

good service

Shaquan Gardner 
Rating:
5.0

fast service customer service was good as well

Brad Hubbard 
Rating:
5.0

I had a good experience quick process

Prakash Patel 
Rating:
5.0

Good customer service I will return

Tyson Riley 
Rating:
5.0

Great customer service

Turner Davis 
Rating:
5.0

Manager was nice she did give me the opportunity to sweep the truck out before I was charged 25.00 for leaving it dirty

Julius Myers 
Rating:
5.0

Attendant was friendly very quick process

Lemuel Jordan 
Rating:
5.0

Nadia was very nice. Location was clean and truck was clean as well.

Nizamull Gran 
Rating:
5.0

Awesome experience! Representative here had no issue connecting tow dolly to our vehicle. Even showed us the proper way to connect the tow dolly.

liz cook 
Rating:
5.0

Nadia was awesome. She went above and beyond to make sure my experience with uhaul was good. I will recommend this location to everyone. very very pleasant

Matthew Inglett 
Rating:
3.0

Yes it was convenient and attendant was nice, however the equipment is located in a dirt lot and the tow dolly needed service particularly the ratchets for securing the vehicle to the trailer.

Matthew Keifer 
Rating:
5.0

last minute rental but the manager was superb the customer service here is always awesome

Jazmin Alvarez 
Rating:
5.0

Nadia was amazing she made sure I understood what my charges were and even recommended cost saving solutions

Linda Byrum 
Rating:
5.0

Great experience even rented a storage unit here keep up the good work

Dee'AL Harris 
Rating:
5.0

Customer did not leave a comment.

Sonya Watson 
Rating:
5.0

Manager was very informative she made the whole process super easy

Alfred Reed 
Rating:
5.0

Manager (Nadia?) was awesome. I didn't have good reception on my phone, I had selected mobile check in she came outside and did the while process for me and let me know the benefits of safemove insurance. She was great.

Jeremy Allen 
Rating:
1.0

Extremely displeased with customer service when I returned the truck. I did not receive a greeting back when I arrived after greeting the employee, when I asked was there anything else that I needed to sign or fill out I received a response of "ummem" with no eye contact while the employee was walking away, and when I called to question the extra charges I was told that nobody rented a truck from them this weekend. My rental was from Friday at 12 noon through Saturday at 12 noon. So I called billing. I will never rent a uhaul again, or recommend them.

BRITTANY MATLOCK 
Rating:
5.0

Nothing. Manager is awesome!

Hailee Moore 
Rating:
5.0

The ladies did an outstanding job of explaining how the process worked and even suggested some cost saving options. I hope to never move again, but if I had too move again, I would return to Augusta Self Storage. They had what I needed when I needed it.

Elizabeth Harper 
Rating:
5.0

Customer did not leave a comment.

kathleen waters 
Rating:
5.0

Nadia was very helpful and friendly i came a little early for my 9am appointment she didn't mind at all. i usually never get the safemove insurance but once she explained the benefits to me for just 28.00 i couldn't not get it.

Amber Austin 
Rating:
4.0

Customer did not leave a comment.

kathleen waters 
Rating:
5.0

Manager here is awesome. I came in after 5:00 to rent (office closed

valnesha Spanks 
Rating:
5.0

Manager was very knowledgeable. The best experience I've had with renting a truck with any uhaul I've used.

Willie Butler 
Rating:
4.0

It was closed when I arrived to drop off the vehicle

Christopher Wolff 
Rating:
5.0

Customer did not leave a comment.

Shelly Prescott 
Rating:
5.0

Customer did not leave a comment.

Alex Cuda 
Rating:
5.0

Nothing , the experience was good very friendly and helpful we are familiar and will definitely use again if needed .

William Neumann 
Rating:
3.0

Customer did not leave a comment.

Sam Moseley 
Rating:
5.0

Customer did not leave a comment.

Phillip Lowe 
Rating:
2.0

Two women sat and gave me no direction where to park the trailer and uhaul. Once I asked they just pointed where to go they did not take me and show me the area. Basking up the trailer Into there tiny area is very difficult and they did not help

dustin perdue 
Rating:
4.0

Very quick process!

Jennifer Abraham 
Rating:
5.0

Proprietor was fabulous

Craig Wieberdink 
Rating:
1.0

They didn’t secure towing trailer to truck so when a vehicle was load on the auto hauler, the front of the trailer shot straight up and nearly ripped the whole end of my truck off. I had a half loaded car on an unsecured trailer that was extremely close to damaging my truck. If you’re going to tell a customer that by law you have to hook it up, then at least hook it up securely. Completely my fault for not double checking, but it led to a false sense of confidence and near calamity. I don’t check to make sure that a mechanic tightened the oil plug or tire lugs and I don’t believe U-haul should be telling people that they have to hook it up by law and then send them on their way with a false sense of safety, when a simple communication to the customer could have avoided an unnecessary loss of life or property. I also believe that I was overcharged for a 4 hour car hauler @ $89. Not only will I probably never use Uhaul again, I plan on going out of my to make sure that all my friends, peers, and family never use it either.

JASON CARRUTH 
Rating:
4.0

Customer did not leave a comment.

Victor Richmond 
Rating:
5.0

Nadia was very helpful to me on the day of the rental; I originally requested a 10' truck but that was not available; only a 15' truck was available at two locations closer to my home. She was able to locate the desired truck for me and her efforts were very much appreciated.

Harry Hughes 
Rating:
5.0

Gate was open. No security access.

Janice TOMPKINS 
Rating:
3.0

The employee was not able to assist with the trailer and assistance was necessary to back the trailer into place. Luckily, another customer came along that could assist me in parking and releasing the trailer from my vehicle.

JULIA DONAHUE 
Rating:
3.0

Customer did not leave a comment.

CEDRIC PORTER 
Rating:
5.0

Customer did not leave a comment.

William Neumann 
Rating:
5.0

Customer did not leave a comment.

Terry Davis 
Rating:
3.0

Check for ants. Don't schedule drop-off location when told not to. Also, if you do, please don't schedule for a non- after hour location.

Hannah Hensley 
Rating:
5.0

Customer service was awesome!

Terra Wright 
Rating:
5.0

Customer did not leave a comment.

mary schlagenhauser 
Rating:
1.0

Did not get free month

ASHLEY HICKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Waring 
Rating:
4.0

Customer did not leave a comment.

Mark Snovel 
Rating:
4.0

The trailer leaked and ruined my wife's parents wedding furniture 65 years ago, how do you fix that? Uhaul you can respond if you have an answer!

Jesse Walters 
No reviews have been submitted for this location.

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