Customer Reviews for Augusta Road Storage

7 comentarios

8613 Augusta Rd   Pelzer, SC 29669

(864) 243-4885

Horarios de la ubicación

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(864) 243-4885

8613 Augusta Rd
Pelzer, SC 29669

Servicios en esta ubicación:

Horarios de la ubicación

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very pleased with my experience. Had the storage units (2) for the better part of a year. Linda and previous staff were very helpful and professional in every way.

JAMES D.  |  Overall Experience 
Clasificación:
5.0

I have used this place several times and have referred several friends and family. Always smooth and no issues.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

I only had one problem, they redid the roof and alot of the debri got in my unit and rat poop was everywhere, other then that it was fine , but you should of given a discount for the inconvenience

CHARLENE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H.  |  Overall Experience 
Clasificación:
5.0

Rodent droppings all over our stuff.

Kellie T.  |  Overall Experience 
Clasificación:
5.0

First off, who ever the lady that runs this facility, Linda, has no customer service skills, is beyond rude, and acts as though she has no idea who the managers, nor owners of the place she is working for are, but that they are ruthless people, with no compassion, and they want only their money. She said that she has no authority to make payment arrangements or change any type of fees period and there was no one else that could be spoken too regarding this. Her attitude alone is disgusting. She is nothing more than a "loan shark" trying to collect fees for her "unknown bosses!" She would not even attempt to do anything other than tell us that she needed an email address, of any kind, and it didn't matter who's email address it was, to put on file, not informing us that this email address would be then used for billing purposes. Why would u want the email address for someone other than the occupants for the storage unit?? We NEVER received any of the notices stated within contract guidelines of the 14 days account default due by certified mail, first class mail, or any other type of mail.The ownership of this storage compary changed and we we're never notified, in any way, shape, or form. If new contracts were due, was not notified of that either. Due to health complications and hospitaizations over a period of 3 months, around May 2021, the account had fallen behind on payments. Not once did anyone notify us of the past due amount, nor the change in ownership or upcharge in rental fees, per contract requirements for the facility to do so per certified mail or any mail after 14 days default and we had never put an email address on file with the facility under the original owners. It was not until approx Aug 2021, when the facility was called to verify late fees and rental amounts due, that we were told the rental price had been raised, the lock to the unit had already been cut off, and that we owed an excessive amount of fees. Now all of our belongings are gone. Never was any type of "ad" published in any local paper stating the property was up for auction as per contract. If not upholding original contract, then proper notication should have been used. This storage facility used to be run by friendly people, who knew how to value a customer friendly environment during unusual circumstances. This newly run storage facility will NEVER be recommended to any one we know due to the rudest front end desk/rental person ever encountered, who seems to be living within the facility and the contract agreements NOT being upheld on the facilities end. All family paperwork, pictures, furniture and clothing, etc are now gone forever. This is not a business, but a scam!!

CHRISTOPHER A.  |  Overall Experience 
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