Customer Reviews for Auburns Main Street Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy-going! Fast and quick, no delays, no problems!

Rating:

1.0

Dropped the vehicle off same day, and they didn’t close out the rental until two days later and charged me double on the vehicle. The mileage was clearly double of what I dropped off and the gas was lower as well. They clearly used the truck after I returned it and charged me the fees. Wish I would have taken pictures of the odometer and gas gauge at drop off.

Rating:

5.0

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Rating:

4.0

Truck was ready as scheduled. Easy to pick up and return. No changes needed"

Rating:

1.0

I rented a truck for 24 hours and put 34 miles on it. First 116.53 was taken out of my account. Then I had a debit amount of1829.09 was taken out of my checking account the same day. When I went back the guy told me it was their fault and he would fix it. Well then I was refunded 1671.95 so I was charged another 157.14 for a total of 273.67, Almost 200.00 to much! I am a disabled widow on a fixed income and could not afford to have uhaul or this location just take my money, nor did I have time to deal with getting a refund of my money. So uhaul needs to have people that are honest at their rental locations bc moving is stressful enough and I can’t even feed my family now bc uhaul has my money and it’s the weekend now so I can’t get money until Monday. This was at Main Street market in auburn wa.

Rating:

3.0

I didn’t select safe move coverage but was charged $15 for it anyway.

Rating:

5.0

A much improved experience overall since the last time we used Uhaul. It has been a number of years. The online system used is excellent.

Rating:

2.0

When I picked it up it was almost completely out of gas. They didn’t come out and look at the truck before I took it but did an inspection after I brought it back (seems super sketchy). Whoever rents the truck after me will have a FULL tank of gas.. they wouldn’t do any kind of reimbursement for the gas.. i definitely wouldn’t rent here again.

Rating:

3.0

I was told there was 1/4 tank of gas when I picked up the vehicle; there was actually less than 1/8 tank of gas and the gas cap was GONE. This tells me nobody is checking anything on the vehicles. I returned it with more than 1/4 tank and told them when I gave them the key.

Rating:

5.0

Everything is a OK..

Rating:

5.0

Coming back for the second time duplicated in and out as soon as customers are clear. Drop off a breeze on both occasions Open when others aren't.

Rating:

5.0

Very good

Rating:

5.0

I was suprised that everything is online but it was quick and easy to process.I liked the way the staff assisted immidotaly we got there.there is another uhaul site near goodwill Auburn on googgle maps that has construction going on.pse update/ remove that address.Thanks

Rating:

5.0

When I went into the store to pick up the keys, I was not told about filling out information as to the condition of the van. It was only when I called your customer service number to report a cracked windshield, was I told about filling out that information. The store employee needs to tell the person renting about what they need to do in order to drive the equipment off the lot. Not just hand them the keys. There we're no mechanical issues with the van. However the back was filthy with mud and a cracked windshield and there was no gas cap.

Rating:

1.0

They claimed that my truck hadn't been returned by the previous renter. I was forced into a round trip truck at twice the mileage and risk expense and double the rental cost with no discount. The truck had missing tail lights, a broken dash, and skunked like it was going to break down at any second. I tried calling for several hours prior to my reservation to confirm everything would be ready and they never answered their phone. They never called me to let me know that my truck was going to be late so that we could discuss other options.

Rating:

1.0

i wrote a way bad review and I stick with what I wrote about the place I used I would like to say that the area field manager Brandon Prescott has taken care of my issues. thank you Brandon.5 stars on uhauls customer service.

Rating:

5.0

Such a friendly gentleman helped me get my truck so quickly. The whole process was very easy and quick. This was one of the best encounters renting with U-HAUL.

Rating:

2.0

Double charged rate, even thought I brought truck back with 2x fuel I received it with and paid for 12 blankets, but only took, used 6 and returned 6.

Rating:

5.0

Nothing at this time

Rating:

5.0

They had a box truck on Sunday walk in when the app and mobile checkout wasn't working at another nearby location. Less than 10 minutes and I was in my way. Took me less than 2 minutes to drop off the next day and I had no issues with the reliability or cleanliness of the vehicle.

Rating:

1.0

Didn’t check the truck in until the next day when uhaul called asking me where it was. I said I had dropped it off the night before and the guy told me everything was good. Charged me for gas and I had filled tank to 1/4 where it was when I got it. Horrible experience. I rent from uhaul often but may switch to another company next time.

Rating:

2.0

I paid for a hand cart and it was not available but they still charged me for it. The drivers side of the truck was parked 4 inches from another uhaul truck.

Rating:

1.0

I was charged for more miles than I drove.

Rating:

3.0

The return process is not easy when there’s no WiFi access.

Rating:

2.0

The truck didn't have or hold gas so if you put gas in it, it will drain right out it wasn't clean but we only moved a printer so the dirt wasn't from us it was a lot

Rating:

1.0

No profinalism in this location.They try to charge me more than my contract when I came to pick up the truck.

Rating:

5.0

the customer service rep was professional and he made the transaction easy and simple. The equipment was maintained and clean. Super easy to use, and super cheap too. highly recommended and would definitely rent again.

Rating:

1.0

I was charged for moving product but I did not use and the people at the store were extremely rude and unhelpful

Rating:

3.0

Have a dolly in the truck ready to assist people with their moving experience.

Rating:

5.0

Everything was fine with service and the truck.

Rating:

5.0

Thanks for everything good service and price 😊

Rating:

1.0

Truck had a hole in gas tank. They only had smaller trucks to replace it. Awful experience.

Rating:

1.0

Went back to the location because I left my personal car fab in the cab of my uhaul. I asked the location if it had been turned in. They couldn’t even be bothered to open a drawer and check. The lady working the counter just said no. And then asked a another clerk. Open the damn drawer and look.

Rating:

5.0

I did not get the dolly I paid for. It wasn't in the truck like I was told it would be

Rating:

2.0

Over priced

Rating:

1.0

Tank was empty when received truck broke down was towed still charged to fill up truck when couldn’t drive truck broke down when pulled into gas station store clerk never inspected truck

Rating:

5.0

Quick and easy service, man helping me was supportive and provided an easy experience for checkout.

Rating:

1.0

Final receipt was incorrect

Rating:

2.0

Back of the Uhaul was dirty with Ink on the floor and it ended up getting on our clothes from picking things up and getting on our hands. Cabin was dirty!

Rating:

3.0

The store was busy and there was only one clerk to help with grocery customers and u-haul customers. Also, she had difficulty staying logged into the site. It was frustrating for both of us and it took a very long time. While the truck wasn't filthy, there was a used paper towel in the door caddy, and a metal tab from a canned beverage in the cup holder. The floor was a little funky, and the cargo area had not been swept out, but it wasn't horrific. The steering was a little shaky at times, so there might be a mechanical issue that needs attention. My biggest complaint was when I tried getting a dolly/hand truck for a large piece of antique furniture. I told the woman at the counter. She came out with a small hand truck and I said I needed the larger one, which she brought out. Then, out of nowhere came some guy who decided I did NOT need the appliance dolly and insisted I only needed the small hand truck. When I said I needed the larger one, he said, "no." I left without the hand truck. Loading that piece of furniture was extremely difficult and took us a very long time without the proper tools.

Rating:

5.0

Great customer service, quick and easy.

Rating:

2.0

I got double charged for the miles of the trip distance.i have only traveled around 30 miles i get charged for 60.

Rating:

1.0

I was overcharged for nothing. That particular dealer always overcharged

Rating:

1.0

The truck wasn’t clean .. had pistachio shells in the cup holder along with appears to be swisher guts.. also they charged me $190 out the door for pick up, but claimed they don’t know why uhaul charged my card $190 when it was only suppose to be $115. I called uhaul customer service and they claimed they only can see a charge of $115 instead of 190$. I received a text message alert on my phone for $190 as soon as they charged my card. If I don’t get back my 190$ and be charged my actual fee of $46.71, I’m going to sue them for stealing my money. It’s been two days and I still haven’t received my refund or an explanation of why my card showed up as a $190 charge instead of $115 BEFORE ACTUAL RECEIPT ‼️

Rating:

2.0

Didn't get explanation of mileage cost with initial quote. Way to expensive and went beyond what I though I had to pay. Will not rent U haul again form anywhere and will not recommend to friends and family.

Rating:

5.0

The gentleman that helped us check out our vehicle was very quick and efficient, friendly and helpful. We were very surprised given it was not an actual U-Haul location but a grocery store that provided the service, and we had such an excellent experience! Highly recommend this location.👍🏼

Rating:

5.0

Very helpful quick in and out.

Rating:

3.0

Dropped off after hours.

Rating:

2.0

Very odd location. Grocery store with a guy who hands me a phone and says talk to this guy about rental. Eventually the U haul person shows up in person. He was friendly and tried to be helpful but the first impression was already made. The truck was very dirt with construction dirt in the back. We had to ask him to sweep it out. It did make me nervous wondering if there was a safety check performed on the truck for the long one way trip.

Rating:

2.0

Rented truck through the 24/7 uhaul option, went to pick up, the location closed at 7pm although my reservation was at 7:30pm. Called beforehand to confirm my location was still on and to make sure location was a 24/7 pickup. Got there and had to refill all my paperwork that I had done online while talking on the phone with a worker about my situation through the store phone. Received another call on my cellphone from u haul and they had told me my reservation was canceled. On the store phone somehow managed to get my reservation to go through and finally got the truck at 7:55pm. Very unorganized and not professional on both the store and u haul. Would not rent at this location again.

Rating:

3.0

Charge less per mile.

Rating:

2.0

I’m not satisfied because I only used the appointment for five hours and I’m being charged for six hours so that is not fair for anybody.

Rating:

2.0

Didn't have no gas in the truck I had to use my own money to put gas in I would never put myself in a situation like that again I'll go to budget or Penske.

Rating:

2.0

Hope that $300 extra mile charge was worth losing a customer for life ! Will never use uHaul again :)

Rating:

1.0

You charged us for gas and we had mentioned your tank had a leak. You said you were not going to charge us but that's what you did. We pretty will never recommend anyone to your scam business

Rating:

3.0

Explain to customers that the pick-up location is a Super Market

Rating:

3.0

Not very speedy when renting truck. Something that should have taken 5 min. Took 45.........

Rating:

3.0

It was a convenience store not a uhaul facility. The truck was very dirty outside. Aside from that, the truck was there for my reservation.