Don't send them here. Very unorganized. The people that work here run a grocery store and only one of them knows what's going on. Had no idea what was going on.Alec K.
Customer Reviews for Auburns Main Street Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Pick up of equipment was the worst part of the whole move. Gentleman wanting to overcharge me from the get go. Would not take the time to listen or read the reservation. Had to wait until owner arrived at store to remove a lock that was on the truck. This was done on my rental timeJennifer M.
El cliente no dejó un comentario.Pam M.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Fatou Binta J.
El cliente no dejó un comentario.Thomas C.
When picking up the keys, verbally share about the fuel refill requirement. And when dropping off the keys confirm the bill right then. Because we had to wait to findnout the final bill, i decided to go back into the van and take a picture of the fuel gauge and miles, in case there was a dispute later. But everything worked out fine. I would rent from the same location if we needed to rent again.Stephanie T.
The U-Haul customer service representative could not help authorize me and disconnected without asking for more information. I went inside this location and the store owner was apologetic and fast to make it right. He was wonderful and best U-Haul location I've ever used.Cara H.
El cliente no dejó un comentario.Anna S.
My dolly that I paid for was not in the truck and I was unable to get it.Robert W.
I had nothing but problems with this truck. Truck was so dirty and disgusting inside and out. It looked like it hasn't been clean in forever. Then when I arrived to my destination to start loading the truck we realized that trucks catholic convertor was stolen. So then had to wait for 4 hours till you guys decided if you were gonna fix it or replace. Which delayed my move almost 6 hours And cost me Additional $250 for my mover helpers. Then once I finally started my trip, the truck over heated 4 times which led me to stop and wait for it to cool down for 2 hours each time. The engine light was on pretty much the whole trip. Then I was stopped at the California border due to the catholic convertor that they so called fixed wasn't properly done which caused the truck to be really loud. So we were stopped for 4 hours at the border till finally they just let us go. This whole trip should of lasted 18 hours but with all the problems with the horrible Truck, it turned into a 31 hour trip. I was charged $1,300 for a truck that didn't work properly and gave me nothing but problems which I think is not right.Jacob M.
Very Helpful and great customer service I Highly recommend.Peter N.
El cliente no dejó un comentario.CASSANDRA SKYE H.
This place was a run down grocery center. I dropped the keys off and asked if I needed to do anything to return my uhaul. 2 hours later I got a receipt for an extra day charge and miscellaneous damage. This was because they processed my return late and didn't look for 12 moving blankets in the back of the truckBRYSON M.
I was hit with a $241 charge for "Missing/Damage Fee". No explanation of what this charge is referring to. I went to the return location and got zero information. I have an issue with this, as I took great care of the vehicle know for a fact nothing was struck or damaged, definitely nothing missing. This is not a good business practice.LYNN W.
El cliente no dejó un comentario.Jan J.
I received notice to confirm our rental. We call the number given and are given a different number that went to voicemail. After no return call my husband calls again and is received a message that the voicemail box has not been set up. My husband stops in to talk to them and is told by the store workers that the uhaul rep does everything by phone or email. When we picked up the uhaul they called him and we had to wait for him to call back. We picked it up and the inside was clean but the front was not. I don't want to rent from this location again, it was stressful not being able to get good communication.Steven J.
Easy access and plenty of room to leave my car while using the van. Good customer service as well.TROY R.
The location is a in a little market with no signage indicating that it is located inside. At the desk the representative just handed me a phone when i walked in and asked where the UHaul desk wasâ€¦. I tried to understand how billing would be handled etcâ€¦But being that i was standing in line at the grocery couldn't hear or understand what was billed etcâ€¦Jeremy S.
See above commentKyle R.
I dont know about the place but trying to return the vehicle was a nightmare. The online app was confusing. Unable to upload the pictures and info about mileage. Had to make numerous calls to try to get some answers.TERESA RAY W.
No improvement needed. I was treated with friendly respect throughout. There was some confusion about mileage and supervisor Joseph Fleischman corrected the error. I appreciate his patience in finding the solution.Meri H.
They could not find my reservation, initial clerk struggled with English. This is in a higher crime area of my town. It did work out. Eventually. once the owner. Arrived it got cleared up. They are new to it, so I will give them another try next time if my local typical place does not have available trucks.Mark S.
Please review my order and check the fuel .., he is trying to charge me for fuel I have the receiptJeremias P.
Location was super complicated. It wasn't clear where I was supposed to pick up the keys and I was made to wait for their boss. Then they told me to check in online, but I was having difficulties. They then handed me their phone saying here is the U-HAUL guy. The gentleman on the phone actually helped walk me through the process. The clerks then just handed me the keys and didn't tell me where to find the truck so I had to wander the parking lot. By far the WORST u-haul pickup I've ever experienced. Never going to that location again and I will never recommend it to anyone. I'm not ruined on U-HAUL, but I am on that freaking store. There's another legitimate U-HAUL about a block away and I'll be going there next time.Chery H.
El cliente no dejó un comentario.victoria B.
I was charged for 2 days even though I returned the vehicle within an hour of picking it up. Uhaul should take initiative to check in vehicles as soon as they're returned not the next day so that customer unfairly gets charged.ALICE T.
This was not my desired location and I was not alerted of the changed (which was an extra 60 miles from me) until 20 minutes before my pickup time. It was confusing to find the office once I arrived and little direction was provided.Hayden P.
El cliente no dejó un comentario.Narciso G.
Have an actual trained agent on site instead of a phone conversation in line at a discount store. Also, was never prompted for discounts like AAA or Military active/veteran.David B.
Restroom access was an appreciated plus!Stephen S.
Real nice people and super easy to do online check inNicholas A.
Don't let the homeless sleep and urinate in the back of the truck before letting someone rent it. I had to take the truck home and sanitize the back of it before I could load it up. I have pictures.Troy R.
El cliente no dejó un comentario.Katrina B.
I used uhauls online check in for the first time, hoping it would make it easier on everyone. When I got to my location, I noticed it was a store front and after signing in with uhaul it told me to go inside and get the keys. The employees there would not give me the keys, and told me â€œwait just a few minutesâ€. I figured he was getting confirmation from uhaul, even though I had the code to show him which keys to give me. I rented the truck for 4 hours, because I knew I would need it only for the 4 hours. I scheduled it for an appointment to drop off my house in boxes to ship... this cost me around $700, and once again, I had an appointment for this. 30 minutes into waiting for my uhaul keys, the guy tells me â€œmy boss is not answeringâ€. I'm not exactly why he was waiting for his boss, when he should've been able to go through the process without him. This started stressing me out really bad because I knew I needed all four hours, and I also needed to make my appointment to ship off all of my items, because I fly out of state the next day and there was no way I would be able to delay this another day. Uhaul eventually was on the phone with the employee where I FINALLY was able to receive the key. I had to rush to make sure I would make it to drop off my stuff in time, but it was 30 minutes before my appointment now, and I hadn't even got home yet to fill the uhaul with my packages. I was almost an hour late to my appointment, and if I would have been any longer, the place would have closed and I would have not been able to ship my items. If I wasn't able to ship my items, there was no point in me getting the uhaul, there would have been no point in buying my plane ticket, and no point in me spending $700 to ship my household goods to my new home. So all in all, I was almost out $1000 because of some miscommunication, or something on the stores fault. I do not believe uhaul should continue services with this store, and maybe look into a better way for online pickups so customers do not have to deal with the struggle I did today.sally V.
El cliente no dejó un comentario.JULIE ANN T.
Be upfront with the customer about the fact that you'll be charged more than double what you signed up for since the website won't let you upload any pictures you won't be able to verify anything about the truck's condition. Also keep in mind that the retards working there will not help you in any way, go somewhere elseVincent G.
The person at the counter didn't know where the keys were didn't know what trucks were available he did a contract without my consent added on things I did not add add it on save this charge me and lied and said that I was gone three hours when I was gone exactly 38 minutes said that I drove more miles and I did completely lied and manipulated and stole money from me which I will be calling my bank and reporting is fraud because that is exactly what he did he took a vantage of the fact that I have you all account fraudulently created a fake contract that I did not consent to agree to lied and said I was gone longer than I was which I have video proof of how long exactly I was gone when I came in when I left. Do not use this company they do not represent the true U-Haul experience I have never in my life had such a bad U-Haul experience or ever had to report fraud on somebody who is a U-Haul dealer these people are absolutely completely unethical in every way.Colene L.
They were so very nice.Tracy jean C.
There should be more signage to reduce confusion.Leslie S.
Actually have my rental ready when you say it's ready, and have the equipment I reserved available.Jessica H.
Vehicle was dirty. It took the guy inside 20 minutes to call the owner and get me the keys. I did an online check in, I wanted to get in and out...it was anything but that.Bud R.
El cliente no dejó un comentario.IGNACIO Z.
I would not recommend this location to anyone. I dropped off the truck on time at 12pm, and got a notification from my bank that I was charged an additional $60 for an additional day because the truck was not check back in until later that same evening. When you call the location, you don't even know who you are calling because they do not indicate, they just say hello. Luckily in the end they are supposed to refund me my money, but I do not recommend you are going to have this location as a uhaul representativeMichelle K.
El cliente no dejó un comentario.MARTIN W.
Excellent customer service I always recommendPaul S.
El cliente no dejó un comentario.Rachael H.
Truck had several service lights on, had to call roadside assistance prior to loading waited for a mechanic then a tow truck, the next morning I had to drive 20+ miles to pick up another vehicle, location opened two hours later than what I was told.keith B.
U Haul representative was very friendly offer me help and offer me if I need any water or anything. Staff was very friendly and professional. I would recommend that To everyone.MICHAEL M.
Truck was not available at time scheduled. Truck was dirty, inside and out. Agent walked around with me as I photographed damage on the truck, but damage was documented by the agent.Steven E.
Paul Singh is a sketchy, creepy, and a flat out crook! He would not come out with me to the U Haul when I turned it in. He would not give me a signed paper that I returned it. He just said "it's all done on line now and I would get the receipt in my email". During this pandemic, I wasn't sure what to believe, so I just left. Then the email said I was in an accident and charged me $915.11 more to pay for it!!!!!! He is a LIAR and a SCAMMER!!! Do NOT ever go to him for ANY reason!!!!!!!!!!!!Cynthia D.
The pick-up took quite a while as the man there was experiencing technical issues with his phone. Next time, I would choose to go to an actual U-Haul store rather than a corner mart.HENRY K.
I called the location to confirm that it was the drop off location. The attendant that answered said to just drop the vehicle off and leave the keys in the Dropbox. So that was exactly what I did. I dropped the vehicle off on Tuesday afternoon. But they didn't progress my vehicle until Wednesday at about 4:55pm and now I'm being charged an additional 47 dollars because the vehicle was due at 3pm on Wednesday.Elliott Darrion R.