Customer Reviews for Auburn 76
(U-Haul Neighborhood Dealer)

Rating:

1.0

Canceled much needed dollies without even notifying us! Found out day of the move. Apparently they don’t have dollies yet accepted a reservation that needed 5 dollies! what a joke

Rating:

1.0

Quoted $45 on line and after truck was returned charged $150!!! And Gas Tank was Completely Full!!!

Rating:

3.0

Store clerk could be a little more friendly

Rating:

2.0

Did not give the right truck upon arrival. Charged my debit card before job was completed.

Rating:

2.0

The vehicle I reserved was not available. The van that they offered as a substitute was half the size of cargo space that I needed. I returned the box truck with more fuel that when I picked unit it up. And I I cleaned the box truck before returning it. And I drove 40 plus miles less than I was forced to reserve and pay for. I was charged more than my actual quote .

Rating:

3.0

I was given a different vehicle then the one originally assigned so I was unable to complete the online pre trip portion. Also I requested a dolly and pads as I was picking up new furniture but the location had neither.

Rating:

5.0

Sam was excellent helping me with Uhaul rental, many thanks !

Rating:

5.0

Our overall experience was excellent. The only issue we had was using the online check out system. It was a bit confusing and didn't re-direct you to the next page after inputting your driver's license. It just took you to a screen where you were sitting in que and not sure what to do next. It wasn't totally user friendly, but luckily the gentleman inside the gas station was super friendly and was able to help us. I would definitely recommend renting from this location.

Rating:

4.0

My only comment would be the mileage price is too high. There should be a provision for a long distance rental.

Rating:

2.0

The first truck I received had trash in the dash board and the tire pressure light was on. This process of getting me another rental delayed my departure time for my guaranteed reservation and the time of my move.

Rating:

5.0

Everything was great! Thank you!!

Rating:

3.0

Just follow what was said on the U-Haul application. Go in and get the key after showing your reservation.

Rating:

5.0

none

Rating:

2.0

No service. "just give me the key" I asked for a receipt and was told not to worry about it. They did not even look at the truck when i dropped it off. I will not go to this site ever again.

Rating:

2.0

There's basically no signage, it's in a gas station and there's a small U-Haul sign on the door but you can't see it from the street. They had to change trucks when we got there, it had only a quarter tank of gas when we took it and we returned it with a quarter tank and yet were charged for gas. The gas station never answered the phone the rest of the day when I called to ask about it. I called customer service and am still waiting for a call from a regional manager, which apparently takes up to 3 days. I've rented from U-haul before but never at this location. I would never return to this one.

Rating:

4.0

This location is also a gas station and there was only one staffer there at the time. He was busy helping gas customer and so was not able to check in the truck. He just accepted the key and said he would do everything later. My billing for the truck was much higher than expected...triple what I had been quoted. Still trying to get a resolution.

Rating:

4.0

I was charged for the service I didn't request. I asked not to include $15 coverage, but in my invoice I was charged for $15 coverage. I asked for a refund, because I didn't want that coverage. But still no refund :(

Rating:

5.0

Great customer service from the representative

Rating:

3.0

It’s clear those vehicles haven’t been cleaned in 80 years. When I sat down, a cloud of dust came up. It also smelled weird and the windows and windshields had dirt and gunk caked on

Rating:

1.0

no one on sight

Rating:

5.0

Friendly staff, easy access, quick process. Would recommend

Rating:

5.0

Nothing it was great fast and easy and the service was great. I tried online not so good.

Rating:

3.0

When I received the truck, it was filthy on the outside, fairly clean on the inside of the cab. Easy check out. The tank was a fourth for so that’s how I returned it. Very frustrating if I was going long distance.

Rating:

3.0

Gas was completely empty when we picked up the truck. Spent $75 on gas that I’m hoping to get either reimbursed/partial credit back for. Reserved a truck in advance and then showed up to the equipment not showing as reserved, and turns out it wasn't available at all. Luckily the guy that worked at the location gave us a bigger truck for the same price. We were very thankful for that! The experience overall wasn’t bad, the worker was very nice and the truck was in great condition. Just frustrating to have to stop for gas within the limited time frame we had to use the truck, and to not have the equipment we reserved readily available.

Rating:

1.0

There was fraud! First of all at check in they didn’t confirm mileage with me and fuel level, only said “you take pictures”, that was it. The truck had almost empty fuel tank, only 1/8 was left. I drove only 10 miles on it and refilled gas according to truck MPG information. When I return the truck, there was a guy who said “I cannot assist you with u-haul rentals, just drop the key into the box and leave”. The next day morning I received receipt for $117 but originally was estimated for $60. When I called the location the guy said he cannot help me and I have to contact u-haul customer service. Luckily Jennifer from u-haul understood the situation and asked me to provide proof of mileage, fuel level, and receipt from gas station. After I provided all information Jennifer requested a refund. This guys make money of people who don’t pay attention to details and cannot fight for themselves! I will never recommend this location to anyone and will not come again here!

Rating:

2.0

I was charged $10 for an appliance dolly that was not provided. I was charged for a utility dolly that was not provided. Since it was Sunday, the actual U-haul building was not staffed and the clerk at the 76 station was unable to assist me. I had to go across the street to Aba Daba Rentals to rent an appliance dolly for $23.70. Also, I returned the vehicle with the same amount of gas that was in it when I received it; however, I was charged an additional $31.25 for 5 gallons of gas.

Rating:

5.0

The whole process was quick and easy.

Rating:

1.0

Everything.

Rating:

3.0

I guess what made it frustraring is that theres wad no physical person to help with concerns. but phone customer service was great!

Rating:

2.0

Location is a convenience store and since it's only staffed by one person, there is no one there to help with logistics. The vehicle we rented was blocked in by another so I had to move the other vehicle in order to get ours out safely. I had asked for a dolly through the website but was never notified that wasn't an option with this location. Thankfully a friend of ours that was helping was able to bring one.

Rating:

3.0

I told the attendant at the gas station 76. That ."I need to put a few dollars of gas in. I went 5 miles" and he said "no. Don't worry about it " Of course, I was charged $30 for the gas fee. I was at the gas station.! My 19.99 rental turned to over 100.00

Rating:

1.0

The AC in the truck did not work

Rating:

2.0

Clean up the area. Fresh coat of paint on the building. Clean the vehicle. Windows and mirrors were very dirty. Have the vehicles gassed up to 1/4. This is adjacent to their gas station.

Rating:

1.0

There is no indication of where you need to go in order to pickup the key. I was standing outside circling the truck for 15 minutes, then spent another 15 calling customer service to determine what I needed to do. After being transferred, I was told to enter the gas station to retrieve my key. The attendant at the gas station took my information but told me that their “uhaul man” had gone out and to wait 10 minutes by the truck. I did as told, and after 10 minutes went back in to ask what I was waiting on. I was finally given the key by the same attendant. The truck was dirty and a couple miles away from empty which was disheartening. I also did not receive a dolly like I had specifically paid extra for.

Rating:

2.0

The uhaul is literally a 76 gas station. The cars were parked very close together and I had to get in the truck on the passenger side. That said, everything was clean and well kept.

Rating:

3.0

Hello Why was a charged for the safe-move at $28? I denied that coverage. Also, the pack of 12 were supposed to be charged just once, not twice. I believe I am due a refund of $28 plus $10 = $38. Please confirm. regards, Dino

Rating:

1.0

The person working the counter was rude and did not explain the process. We showed up early but we're delayed past our reservation start time because they didn't know what to do. The truck was blocked in and we had to wait for them to move the other trucks. Then when we returned it they said we were done and they would send the bill. They failed to tell us we had to take pictures of the truck and enter the odometer and gas information. This resulted in us having to drive back to the rental place to complete the transaction. Horrible service!!!

Rating:

5.0

Very fast and convenient

Rating:

1.0

Paid for blankets and received none Customer service was absurd Do not recommend this location

Rating:

1.0

I was not properly checked in to verify gas tank level or truck mileage. When I returned the truck i put gas in it. No one was there to verify with me about gas tank level of fuel replacement or mileage use. I was overcharged at least 40 miles extra mileage. No one was there to verify mileage when I checked in. How did they get 40 extra miles or even know that I put gas into the truck when it wasn't full when I picked it up. Very poor service. Had trouble getting the lock off the back door to open. No one answers the phone at this location

Rating:

5.0

Perfection.

Rating:

1.0

I have not received my deposit, it’s the next day. The guy said it comes the same day. Totally not okay,

Rating:

2.0

Run down, workers were not helpful and slightly rude. He told me to wait, I asked if I could wait by my car, he told me to “just fucking wait” Very unprofessional, no paperwork, left me with little to no gas in my truck and I knew I would get screwed over on it. Never going to this place to rent again.

Rating:

1.0

I got there at my reservation time (3pm) and was told the U-Haul employee left and nothing could be done. The store employee was adamant about this until I was on the call with customer service he finally handed me the key an hour after arrival (around 4:10pm). Then another 20 minutes to get him to move the U-Haul vehicle blocking my reserved truck in.

Rating:

1.0

The truck we rented for just a couple hours was a mess. The back was not cleaned out as it had nails and dirt even some oil or something everywhere. The employee did sweep it out prior to leaving and tried to get us into another one but the other one had a flat. We only put 8 miles on it but even in that short period was just not a comfortable situation.

Rating:

3.0

There was lack of communication that we could pick up our truck at a later time (10 pm), which was scheduled with a Uhaul representative few days before. When we arrived at the location at 10 pm, the worker there told us that we could not actually pick up our truck because he said he didn't know how to do it and that the person who did already left...we were able to pick up the next day and found that 2 of our equipment rentals was missing so I don't know how if that was a miscommunication with Uhaul or this place. I will say that at least the person was being nice to us throughout the process when we came to pick up the truck.

Rating:

5.0

Sam was professional, courteous, and answered all my questions.

Rating:

5.0

Emptying out the full voicemail box can't reach the party and let them know or ask questions etc. Unsure to reach them.

Rating:

1.0

Fuel tank had a hole in it at pickup and they tried to blame me even as you can see where they tired to fix it with apoxy. Very unsafe and can only imagine the liability had it not gotten noticed. Had super bad attitude with no customer service skills. Very bad experience to the point I’ve contacted UHaul directly for a FULL refund and will never use them again.

Rating:

2.0

Back of truck was not cleaned. There was only 3 blankets in the bag with 1 on the ground. There was an aluminum pipe in there from a previous rental. Reserved an appliance dolly well in advance and they didn’t have one for me. I had to wait an hour and rent one from a nearby rental company. Rental contract had listed the gas tank as 1/4 but it was less than 1/8. Was probably the worst uhaul experience I’ve have in 20 years of using your service.

Rating:

2.0

First timing a U-Haul where the fuel odometer is on EMPTY but the app is asking to return with a 1/4 tank. Location comes with no reserved equipment. Customer service explained nothing. Radio on truck was malfunctioning.

Rating:

5.0

Wonderful location. Easy access. The guy who assisted us is very friendly & efficient. Thank you! Keep up the good work!

Rating:

5.0

Great customer service. Very friendly and courteous. Thank you.

Rating:

1.0

Guy made me make an account and log in with my mobile device. He couldn’t do it at the counter and said that his boss normally does it but is only there in the mornings. He gave me the wrong keys to a bigger truck then what I reserved. Then asked me to move another truck that was blocking the truck I was supposed to be driving. I then was charged the safemove fee that I didn’t ask for. This was by far the worst experience getting a uhual.

Rating:

3.0

The site is listed as a 24-hour drop off but with no knowledgeable UHaul staff present to assist. The UHaul lot was located adjacent to a gas station minimart. A small UHaul sign was in the minimart glass entry door. The attendant did say “it’s ok to leave trailer in lot. Someone will check it in tomorrow.” He was unable to provide a receipt for drop off. That would have been nice to have.

Rating:

1.0

Not make unexplained charges

Rating:

3.0

Too sketchy, confusion in where the pffice js. I got cajrged for an insurance we declined.

Rating:

1.0

They lie on there gas and the truck was filthy