Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)

107 comentarios

600 Main St   Williamstown, MA 01267

(413) 217-2001

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 217-2001

600 Main St
Williamstown, MA 01267

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn B. 
Clasificación:
5.0

Service was great. Thank you

Rita G. 
Clasificación:
3.0

Charged me more then what I was supposed to be charged

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

The gentleman we met this morning at Aubuchon was very pleasant 😊

Valerie H. 
Clasificación:
5.0

This store is the best place i have rented an u-haul the only thing that would have made it better to move was having a dolle for furniture but the nice gentlement kept a square one on wheels for me it did work but not like a dolle.

Florance G. 
Clasificación:
3.0

The staff is very friendly and helpful but this location does not have any U-Haul packing materials like blankets, etc.The truck was clean and well maintained.

Ole R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

Got a robo message because we were “Late” picking up (we had actually said we weren't sure what time we would arrive that morning) I responded to indicate “yes, we still wanted the equipment “. The rep who I spoke to was about as bad as you can imagine. Rude, unprofessional just a real jerk who for whatever reason was aggressively hostile. I have employed about 2,000 people now. God I hope none are as bad as him talking to our customers.

paul B. 
Clasificación:
4.0

Get more trucks that can go out of state!!! Shouldn't have to drive almost 2 hours to pick one up!!!!

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
3.0

Service at pickup was good. Our rental was dropped off 14 hours before it was due and keys were put in the Dropbox. We were charged an additional $20 extra fee for time. We were told it was contractional with U-haul and would have to talk with corporate because we didn't drop it off with anyone at the store. It was after hours on a Sunday evening. We were not made aware at pickup that if we returned our rental after hours we would be charged a fee if we did not complete drop off online. The manager was quip and unapologetic. We have never run into this before. Very disappointing.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

Great place to go.

Tony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence F. 
Clasificación:
4.0

A little better clean up in the cab, empty drink bottles and clutter behind the seats, floor swept out.

Drinnon H. 
Clasificación:
5.0

N/C

Jim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuo Huan W. 
Clasificación:
5.0

Helpful and friendly!

Brad W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gagliardi R. 
Clasificación:
4.0

I found this U-Haul location to be very professional and reliable. They answered my phone call, they checked me in quickly and easily, and the truck was in very good condition. If anybody ever asks me which U-Haul they should go with, I would tell them Aubuchon Hardware Store in Williamstown, MA.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

There was no windshield washer fluid in the reservoir and the left (driver's side) windshield sprayer was inoperative. It did not appear that the cab had been cleaned. Fluid residue in the cup holders, etc. I believe there is a bearing issue developing on the left side of the truck. Above 40mph you can hear a high pitched whining noise.

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

layce B. 
Clasificación:
4.0

Great friendly service and ultra convenient because of their location in our home town.

matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

OK SO THE TIRES INDICATED BEING LOW, i INFLATED ALL TIRES, NEXT DAY TIRES WERE INDICATED LOW PRESSURE. THESE TRUCKS ARE SO BAD IN THE SNOW, WE HAD ONE INCH OF SNOW AND COULD NOT GET TO MY DESTINATION HAD TO WAIT ANOTHER DAY. FIREMEN FROM A FIRETRUCK PUSHED ME UP A SMALL HILL. PUT BETTER TIRES ON THE TRUCKS!

Lynn P. 
Clasificación:
5.0

Wow I couldn't believe the price

Ida B. 
Clasificación:
5.0

Jessica was so great. She was extrea.ly helpful along with being very tolerant as my move was a pain. I kept needing to extend my rental. She was cheerful amd kind and patient. Ty Jessica for helping make a very large move possible.

Melissa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail C. 
Clasificación:
5.0

Great staff and wonderful service.

Gerard S. 
Clasificación:
5.0

Associate that helped me was perfect.

Daryle B. 
Clasificación:
5.0

Have a wider selection of trailers

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
1.0

Uhaul sent me to another state to get my Uhaul. My reservation was for the Uhaul 2 miles away for an in-town move. When I asked for compensation on both the miles and/or gas, they said no because online reservations are not guaranteed. Poor customer service and money-hungry company. I ended up paying $60 more than I should have for an in-town move. Never again, Uhaul.

Micah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

Upgrade your vehicles they are well due.

Anna L. 
Clasificación:
5.0

I originally wanted to use a different location, but there hours are ridiculous. Aubuchon was closer to me and their staff is always professional and pleasant. Very easy rental.

Seana M F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard H. 
Clasificación:
3.0

The vehicle was not ready on time. The truck although not overly dirty did have a real bad smell. I had to buy air freshener.

Christopher B. 
Clasificación:
1.0

Give my deposit back

Julio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel K. 
Clasificación:
5.0

The Uhaul vehicles need to be cleaned and disinfected. I had to clean sticky seats from someone's beverage. It was really nasty. I paid so much money to rent this truck for a day and the least Uhaul reps can do is clean the vehicles or charge a fee to customers whom trash the trucks !!!

denise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
3.0

Lady taking my order was very nice and professional .Vehicle was never cleaned from the previous renter .some garbage left inside and Side windows extremely dirty and hand prints all over both sides. i would still rent from them again considering it got the job done which matters to me most

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
2.0

more training for renting. the trailer had a bunch of dirt in it

Micheal G. 
Clasificación:
3.0

El cliente no dejó un comentario.

lynnee B. 
Clasificación:
5.0

nothing

Geoffrey K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Malcolm B. 
Clasificación:
5.0

Staff are wonderful, use them instead of online checkin.

David L. 
Clasificación:
4.0

Even though I reserved both types of dollies, paid in advance, checked in advance, when I arrived, I was informed that they had just given away my prepaid dollies. They didn't seem to think it was a big deal since they refunded me. But it created huge problems in completing our move as I am old and have just replaced my knee and I was counting on this equipment!

judy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sudipto S. 
Clasificación:
5.0

great service-everything was perfect-very satisfy.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen E. 
Clasificación:
5.0

My experience with the team and equipment at Aubuscon Hardware was excellent! Gracias

Peter P. 
Clasificación:
3.0

The store was closed, and I had some trouble dropping off my truck because I had no cell service and the website wanted my location.

Hal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joeseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

Get rid of on-line reservations and leave rentals up to the dealers!

Susan L. 
Clasificación:
4.0

The people at Aubuchon were helpful and responded promptly to my questions. However, the air-conditioning in the truck's cab was not working. This made moving in 90-degree heat considerably more stressful and unpleasant. The cargo unit was clean, but the truck cab not so much. Definitely a mixed experience.

Phillip E. 
Clasificación:
5.0

A summary of your trip/rental sent through text message would be extremely useful and handy.

Luis P. 
Clasificación:
5.0

Great service and help at the Williamstown Aubuchon.

Gerard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

berkshire P. 
Clasificación:
3.0

We got charged twice for the exact amount in one day. Our bill said date and time and total of rental paid in full then we seen two extra charges equaling the exact amount we already paid in full…

Benjamin B. 
Clasificación:
5.0

charged properly this time. very helpful woman who set up 3 reservations at the same time for us

berkshire P. 
Clasificación:
3.0

So only issue is that we picked up a van, drove it to the event space 4.5 miles, and drove it back (9 miles round trip) and somehow got charged for 76 miles. I assume it's an honest mistake, but it hasn't been resolved as of yet. I'm guessing the people before us didn't get charged for miles or something?

Aaron B. 
Clasificación:
1.0

I ordered a 15 foot truck weeks in advance. My husband went to pick it up the day of, he received a 9 foot truck and was told that was all they had. Why wasn't I informed prior to the pickup day? I also ordered a dolly and furniture mats. Neither of which were available either. I was also billed for the 15 foot truck when I didn't receive it!!!!

Leonard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CELESTE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cass C. 
Clasificación:
5.0

This location was amazing and Tim was phenomenal. THank you for helping me at the end of your already long day.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander B. 
Clasificación:
5.0

So I had intially had a reservation for 10am with RMO auto, and when I showed up no one was there. Aubuchons was not far away so I called them last minute to make a reservation. It took me ten minutes to get there and by the time I did they had the uhaul all ready to go. I do think the truck drove a little funky and advised that they get it scanned just in case, but over all the staff were pleasant and made everything about the experience a little easier.

Lauren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

I will use this location often. Everything was easy and people were very nice

KEVIN C. 
Clasificación:
3.0

Allow the drop off site to correct the bill in the system. I paid for blankets but none were provided. The drop off site could not take off the blanket rental fee, which necessitated ANOTHER long wait on hold to the 800 number. Huge waste of my time.

JENNIFER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

berkshire P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothea I. 
Clasificación:
5.0

I dropped this Uhaul off the same day I picked it up in Williamstown Mass. I dropped it off in Greenwich NY, and Uhaul is telling me I'm late dropping it off. I'm mad, if I get charged any extra I'm going to fight this. Just because Greenwich BY Uhaul didn't put it in their computer

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor A. 
No se han enviado comentarios para esta ubicación.

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