Customer Reviews for Aubuchon Hardware 133
(U-Haul Neighborhood Dealer)

42 reviews

485 Kennedy Memorial Dr   Waterville, ME 04901

(207) 877-0560

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–4 pm

Services at this Location:

Contact Us

(207) 877-0560

485 Kennedy Memorial Dr
Waterville, ME 04901

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Again, helpful, friendly staff. Very efficient drop-off process.

David Russell 
Rating:
5.0

Great experience in Waterville and drop off in Auburn. Frequent renter from both these locations. The young lady in Auburn very polite and professional checking in the truck.

donald searles 
Rating:
1.0

The truck that was available had the worst smell. I had no choice but use it to move with. When I got to my new home all my mattresses and living room furniture all smelled horrible. The manager had only the response that I guess we should clean it. I'm not sure if I can trust your company anymore. I never worried about checking the back of the trucks. But this one smelled like animals had used it as a bathroom.

Katy Reed 
Rating:
5.0

Customer did not leave a comment.

Evan Hurley 
Rating:
5.0

Customer did not leave a comment.

Sandra Compton 
Rating:
5.0

Customer did not leave a comment.

guy comeau 
Rating:
4.0

Just keep doing what you're doing

Edward Dunn 
Rating:
4.0

Customer did not leave a comment.

Dolores Neptune 
Rating:
5.0

Andrew was super nice and helpful. The only thing that was tough was the rental system to a long time, so that kind of stunk. I don’t think it was Andrew’s fault, I think it was the computer system

Jacob Connolly 
Rating:
5.0

Customer did not leave a comment.

Anne Saunders 
Rating:
5.0

Customer did not leave a comment.

Chris England 
Rating:
3.0

Yes, we had trouble with the straps to loosen up to unhook the car. The young man was very helpful. We told them the car dolly straps need some maintenance. It took both of us to loosen the straps. What a pain.

Linda Belanger 
Rating:
1.0

Very very stressful. My reservations was changed three times and I reserved it two weeks in advance and then I wanted to pick up and drop off at the same location and they made me go 10 minutes out of my way to drop it off or they were going to file charges and say that I didn’t return the truck I will never ever ever, recommend U-Haul to any one and if it can be prevented, I will never ever ever rent from U-Haul again

David Madore 
Rating:
5.0

Customer did not leave a comment.

Donna Dashnau 
Rating:
5.0

Customer did not leave a comment.

Bridget Stuart 
Rating:
4.0

Customer did not leave a comment.

Carol Sullivan-McDougle 
Rating:
5.0

Customer did not leave a comment.

Gary Lewis 
Rating:
5.0

Stop canceling and rescheduling people! Rescheduled pick up place 3 times! Then had to drive 45 mins to pick up a truck instead of the one 2 mins away!

JODI REUTZEL 
Rating:
4.0

Customer did not leave a comment.

PHILIP CORMIER 
Rating:
4.0

Zero issues. Nice people Now that being said? Uhaul itself is HORRIBLE. This is my third time in two years using uhaul. Customer service has gone to hell. I tried to extend the contract by one day. Paid of course. Nope. ZERO help or sympathy. You are so money drunk right now that it’s not funny. Things happen. You all need to have backup plans. Uhaul has changed for the worse like most other companies. Shame. Shame on you for letting down your frequent customers and showing attitude when called. Smart move by hiding and not allowing google reviews. Well played. It wont always be this busy for Uhaul. Things will settle down. You will start to struggle and need promotions and customer service again. I promise you this. We will remember how you dealt with people during and after covid. Your philosophy and attitude stinks.

Tom Hartin 
Rating:
5.0

Customer did not leave a comment.

Darcy Rollins 
Rating:
5.0

Just the right vehicle for our needs. I think the U Haul company tells the pick-up location "most people just come to grab the keys". It's much more complicated than this. The gentleman that waited on us said "that has only happened twice that he could remember". Be prepared to be there about 20-30 minutes. No one just "grabs the keys" and takes off, even if you enter your order online. Overall excellent experience, though!

Richard Quinlan 
Rating:
5.0

Customer did not leave a comment.

Martha Wolf 
Rating:
3.0

Customer did not leave a comment.

Brian Lambert 
Rating:
5.0

Customer did not leave a comment.

Stephen Rogers 
Rating:
5.0

Customer did not leave a comment.

JONI AMALFITANO 
Rating:
5.0

Customer did not leave a comment.

Randy Gooldrup 
Rating:
4.0

Customer did not leave a comment.

Wilfred Duquette 
Rating:
5.0

Customer did not leave a comment.

Parker Beverage 
Rating:
5.0

Customer did not leave a comment.

Gary Nadeau 
Rating:
3.0

The truck had bad alignment issues and death wobble, it was dangerous to drive over 50 ie on the highway.

Heather Wargo 
Rating:
2.0

Not so much the Kennedy Memorial Drive location's fault, as I understand they are just a drop off and pickup site. I originally contacted Elm St location in Waterville, ME to reserve the truck and was told all I needed when I picked the truck was my drivers license and method of payment. No mention of having to go online to set up. Was under the impression that Elm St location had done all that had to be done. Andrew at Kennedy Memorial Drive contacted district manager and got it done after some time. Obviously communication and training needed all around.

Bernal Bailey 
Rating:
3.0

Took 2 days for them to close trip out and still not getting all my money back from overcharged miles.

Keith Romprey 
Rating:
5.0

The customer service was above and beyond my expectations. I found the manager of the location to be very helpful, honest, and super friendly. I would choose this location every time I needed to deal with U-Haul if I could. Someone give this lady a raise!

JOANNA YELVERTON 
Rating:
5.0

Customer did not leave a comment.

Jaime Quimby 
Rating:
5.0

Customer did not leave a comment.

Clifford Morin 
Rating:
3.0

I would never recommend Uhaul to anyone. Every truck should have a full tank when a customer picks it up. You purposely leave them less then full so you can charge ridiculous prices for gas or get free gas because someone overfilled. It is bad business practice and a SCAM. This comment is directed at Uhaul overall. Not this location. Thanks

ESTHER BULLARD 
Rating:
2.0

It was a very long process to pick up and also a very long process to drop off. This site had issues with the equipment they used to verify the order and check the truck back in. I very much like this Aubuchon hardware store and frequent it often for other products. It would be nice if the pick up and drop off could be streamlined better.

DAVID OLIVER 
Rating:
4.0

Customer did not leave a comment.

THERESA HERMANOWSKI 
Rating:
5.0

I have not rented from UHAUL since 2001 and I would say that the checkout and check in process has gotten much longer. I easily used up an hour of my time to accomplish these tasks. Seems as though technology has only slowed the process. I think improvements will n this area are needed.

JAMES DEXTER 
Rating:
5.0

Customer did not leave a comment.

Peter Vitello 
Rating:
5.0

Customer did not leave a comment.

Brian Oakes 
No reviews have been submitted for this location.

Additional Services at this Location

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