Everyone treated us professionally and in a timely fashion. I was very pleased.
Dwight G
Customer Reviews for Aubuchon Hardware 168
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yer good. Nothing to add.
Guy HCouldn't pay cash when returning which is illegal.
debra dMaddie, the Manager at that location is First Rate. I told her she is the , "Queen of UHaul". Her attention to what matters is second to none.
Guy HNothing - staff very friendly, polite, fast
WES BCould not complete the pick up transaction online. Fortunately the business was open at the time of pickup. Appliance dolley I reserved is not available at location. It was just not a smooth process.
Brian RFun to drive
James TThe van was nice and easy to drive. It was a good experience all the way around.
sinda rFirst time I rented a U-Haul; very positive; Tyler was great checking me in; easy return. Had 10 foot van; had almost 100,000 miles on it; rode very well; comfortable seat. Seat belts did not always recline which made it harder closing the door without slamming it shut. Could not find a way to reset outside mirrors; they were set with too much a view of the side of the van vs the next lane of traffic. Would use U-Haul and this location again. Thanks.
Arthur SCannot think of one single thing that needs to be changed. I received the best customer service and what I needed in equipment.
Judy OMake sure the truck cart(dolly) is secure.
Robin DPersonnel were friendly, professional and thorough.
Paul MWe had an issue with the key, and the ignition. Everyone stuck together to solve the problem. I was very impressed with the gal who came to the gas station to try to rectify the problem. Her leadership qualities were awesome
Sharon DSuper easy drop off
Irene SThe customer service was great the 10' uhaul was not cleaned when it was returned last the body was very dirty the inside had trash in the compartments on the door had no windshield fluid which would have been nice considering the weather was horrible
Jodi WThe software was very frustrating. It said nothing was available for the first location chosen and the truck was sitting on the lot available. The person at the desk could not rent an available truck without customer reserving online so finally, we chose another location. The check-back-in process was very frustrating. It disappeared more than once and took three times to get through all five steps causing us to retake pictures
Walter NNothing really. The rental process went smooth, and without problem, and returning the truck was easy.
Benjamin BThe van was still dirty inside with dirt, sand and debris in cab and van. The low tire pressure light came on. Other than that, Ivy at the store was awesome! Tough time for her trying to login in to UHaul site and upload my DL, but she made it work
Kelly RThis is a new service at this location, employees were a little unsure of how to enter info in computer system. Trailer tail/turn signal light connection was too short to reach the vehicle, and they 'pondered' on this for quite a while. Finally a senior employee told them to remove an 'extender' of sorts from another trailer, and we were finally on our way.
Jas MThis is a new location for Uhaul rental and James, who works there, was excellent, helpful, and thorough.
BARBARA J