Customer Reviews for Aubuchon Hardware #152
(U-Haul Neighborhood Dealer)

Rating:

5.0

Had a problem with the pick up and drop off on the phone. The store staff was exceptional in solving the process for me, would definitely recommend this location.

Rating:

1.0

Made me drive an hour from where I booked a uhaul to get the truck I needed the night before. No furniture dolly. Still charged me for it. Guy on the phone said I’d get $50 off for the hassle of adding TWO hours onto my day of moving last second and that never happened either. Poor service all around.

Rating:

5.0

The customer service at this location is amazing. They are incredibly helpful here and they go above and beyond. There are 3 uhaul locations closer to my house and I will always rent at this location.

Rating:

3.0

Location was fine. Sam helped a lot. The main problem was the on line app. Once you entered a second driver, and if there was an issue, there was nobwaybtondelete the second driver. We had to cancel the order & start all over again. There was constant problems with the in line set up. Thank goodness the store clerk Adam, was able to help. It took over an hour to finally get the order in. The other thing is there are no other UHall close to Plymouth itself. Which meant additional 16 miles added to pick up &!drop off. Very dussapointing.

Rating:

3.0

The rental process was smooth and fast with no issues other than we were moving furniture of high value and had ordered moving pads through the UHaul website. These pads were not at the site. Not clear to me why you would advertise them as avaliable if they are not. We had to drive home and get our own blankets and quilts.

Rating:

2.0

Tires were worn, electrical hookup not existing, no dolly’s as promised.

Rating:

5.0

Same as above!!! Great job!

Rating:

5.0

I was disappointed that corporate U-Haul does not disclose that mileage rates go up on the weekends this would have been useful when making my decision on what company to use. The local dealer was excellent in every way.

Rating:

3.0

I was pre payed and ready to go, nope they had to do it all over again.

Rating:

2.0

Pick up was a hassle, never got the code to unlock the key. Had to call customer service a few times till finally I got the code to get the key. “Customer service was good” Also the dolly I requested was not provided my back isn’t happy.

Rating:

5.0

Make sure that the chains on the trailer do not drag on the ground.

Rating:

5.0

I didn’t realize I only had the rental for 8 hours. I thought I could use it 12 hours. A whole day

Rating:

2.0

I chose another, closer location, but was forced to use this one. They don’t stock 4-wheelers and pads even though U-Haul system allows one to reserve them. Slow check-in process. Attendant was pleasant. Charged $30 plus gas to fill tank. This was not disclosed. I had to check in on attendant’s cell phone. Couldn’t verify what costs were. Upset about $30 fill-up charge.

Rating:

1.0

I had no issues with the location I was sent to I do have plenty of issues in the logistics of the pick up First I secured a reservation two to three weeks in advance in my home town for a ten footer Next thing I was sent to another town and as I was commuting to the next town I was called and said I had to pick up in another town

Rating:

5.0

Parked the u-haul and dropped off the keys. Very easy

Rating:

5.0

Have more of the boxed van sizes available

Rating:

3.0

Overall you did a piss poor job. Okay, you changed my reservations three times, so I went from having to travel 0.6 miles to 12 miles. Once at the third site your app would not function telling me I had not allowed location accessibility, which I had. I lost 1 hour of rental time waiting for the person at the pickup site to check me in. Then I had to drive 12 miles back to where I was picking up goods to be transmitted, instead of 0.6 miles. So your company failed miserably, I would never recommend your company to anyone.

Rating:

5.0

overall good experience ... UHaul questions and answers are not available on Tuesday as only one person handles UHaul ... this person is absent on Tuesdays as to day off ...

Rating:

5.0

The vehicle was pretty clean, but it did have a smell like it was used on a farm before and the driver’s side window wasn’t working. The pick-up location was good and they were very helpful processing everything.

Rating:

5.0

Keep up the good work and service!

Rating:

5.0

Interior floor was sandy/dirty from previous user Not a major issue. Noted in check out of vehicle. Returned in same condition.

Rating:

4.0

great app! Very easy to use and efficient.

Rating:

3.0

The app is difficult to use and the truck was dirty and needs brakes.

Rating:

4.0

The online check in and check out was good, easy to follow. I did have a little issue scanning the bar code on my license, but the rep sent the request again. The only drawback from this experience was being charged $21 for fuel. 75% of my mileage was to and from The Carver location. I had originally reserved a truck in Plymouth, and was then told I would have to pick up in Carver, which was almost 14 miles one way. So 28 miles of my trip was pick up and drop off. Very disheartening that I was charged for fuel on top of mileage, when my actual move mileage was well less than 10 miles.