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The guys were awesome! They helped hook and unhook the trailer for us. Showed us how the ball hitch worked. Very personable. Thank you!
The electric cord for lights had issues, and they adjusted the cord accordingly.
Great staff at ATV. Would recommend them all around. Keep up the great work.
Great people to work with reasonably and friendly. Would do business with them again.
N/a
No clear parking
Poor customer service asked him if he wanted to do a walk around and he said no.
ATV staff are great,Best customer service anyone can ask for. Very knowledgeable. Can answer any question you ask. Keep up the great work ATV.
Trailer needed tires bad.
Close drivers window before a snowstorm.
This was the 4th location from my initial reservation. When I arrived staff who could rent uhaul was not there so the salvage staff had to call her and I spent a additional 45 minutes there while he had to learn how to complete the rental. Also windshield wipers broke which I had to wait for them to fix, door frozen shut, and gas tank only had between 1/4 and 1/2 tank left. Other location in Forest Lake I was told would be open at 7am and for sure have truck. This was not open. Worst uhaul experience ever. My move was late and had to keep movers waiting. I would give uhaul a 0 out of 0 and will be looking for other companies to rent trucks from in future.
I was supposed to have a truck in the Minneapolis area, instead they sent me a hour away to pick up my truck ( which I reserved way back in June). Then I got to the location and Niobe there knew how to work the “u-haul†system & it took over an hour to get my truck. Then had to drive back an hour. Also I called and talk to a manager and I was told†for the inconvenience they would not charge me for the miles to drive to / from the u-haulâ€. ..Then when we returned the truck they charged my card with the additional 50 miles, when I wasn't supposed. I won't remmend or ever use U-HAUL again.
I didn't get my refund yet
Very great customer service!
