the customer service was below averageWILLIAM B.
Customer Reviews for Atlanta Food Mart Metropolitan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Til we seen they mentioned it had gas in truck. But didn't have any. I came back inside to let the salesman know. He said ,Just return without any. And when I did. He all of suddenly forgot & said you guys did that. Leaving me to stand there fir 45 minutes to reach an agent to discuss the mishap. That I brought to his attention before renting. So disappointing along with drained from moving 6 hours. Uhaul resolution resolve it with no problem. But he was very rude . UnnecessarySTEPHANIE W.
Ramp did not extend, was not able to use and a significant inconvenience.JEREMIE D.
Generally, the area is not in a great part of town. However, the customer service was good, and the property itself was clean. I would not feel comfortable checking in at night at this location. However, I don't think that means it shouldn't be there since everyone needs to be able to move without having to drive 25+ miles to get a uhaul. I had no problem picking up the vehicle during the day.Johnathan W.
Customer did not leave a comment.William C.
Clean your trucks inside and stop cheating people out of a 90 milesDiaontray C.
Identify sub-standard practices amongst your off brand locations. No roadside safety equipment in the vehicle. Brakes were soft and steering was loose, vehicle needs maintenance.Marcia D.
Make sure if a renter is going to be driving long distance that they are driving a truck that is not rattling the whole drive and not burning a lot of gas and it is clean. This was the worst experience I ever had dealing with a rental.Laytoria R.
There was no drop box so I had to go in and return the key to the cashier. It was in one of the rough areas of the city but other than that it was okay.Virgil S.
This was a replacement rental after my original rental order was not honored; The original rental order was for a 9" van. I ended up in a 20' truck. I am 4 ft 9 inches. I managed. It was an adventure!Regina R.
Customer did not leave a comment.janice K.
Customer did not leave a comment.Camiren B.
Customer did not leave a comment.Franklin E.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Angela T.
System was down when I arrived. Attendant at the pickup location instructed me to go up the road to another uhaul location. Instead I called the uhaul corporate office and completed the checkout by phone. Phone representative was absolutely perfect.jonathan B.
Make sure yuh log the vehicle next time. They wrote the wrong name on my paperwork, then lost the truck after I'd already returned it. I've already been called 3x about a truck I turned in on Sunday... So unprofessionalAmit B.
Customer did not leave a comment.deshayla W.
I had a terrible experience. When I walked in, I stood at the counter waiting for the attendant to finish what looked like a game on his phone then he got to me. He had trouble finding the reservation but when he did the first thing he said was, we don't have the appliance dolly or the pads. Both of which were crucial to my move! As I was moving out of a high rise. So instead of the ease of wheeling furniture down hallways, in the elevator and on the street. We instead had to carry everything!! ALSO with no pads, we were forced to sacrifice comforters, sheets, etc. and still have some dinged up furniture! I reached out to Uhaul TWICE about this inconvenience and no one has offered a helping solution. I'm very disappointed as I am a frequent uhaul renter and this is unacceptable.Jelani S.
The gentleman who helped me was friendly and efficient. However, the location (which was seemingly randomly assigned to me) was much further away than I expected and in a part of town that felt somewhat unsafe and run down.Justin S.
My issue isn't with the location it was with the actual u-haul people - I was charged an additional $20 for gas, but I refilled the tank before returning the truck as I've done with other u-hauls. The customer service rep was not helpful even though she talked with and the person that managed the u-haul at Atlanta's Food Mart.Brittnee H.
Wasn't the truck I wanted spent A lot of money on gas truck burned a lot of gas almost like it was just leaking out.ANJELICA C.
I called the location and no one answered the phone. so I went and the guy was acting as if he wasn't able to hear me as I had to scream then he opened the window. he tried to charge the card the card for 100.00 when it was 73 and change. we received an alert on the account about it. so no I will not be renting from them ever again. the gas was not in the truck, it was nasty and smelled.TEMETRIUS L.
Are overall experience was terrible! I chose a location close to where we needed it(which was open and had trucks) .We were sent to another location 30 min away, got there and had no truck, had to wait to get ahold of 1800 uhaul and sent to a 3rd location. Bad Bad experience and no apologies.maxwell P.
Customer did not leave a comment.Latresh C.
The owner was professional and respectful. Very helpful.Taya S.
Customer did not leave a comment.Tanya B.
Agent wouldn't come out from behind the bullet proof glass to check me - it was a really scary neighborhood. It was pouring rain. Made me take a picture of the dashboard for miles and gas then said I would get an email receipt. I got an email from Uhaul 5 days later saying I never returned my rental truck. The guy never even checked it in after I left. Their franchise should be revoked. NEVER AGAIN!Paul O.
Everything was good except no hand truck or appliance hand truckTimothy B.
No comment about improving the. Service I recently. The merchant was very helpful....no problem renting or return.James J.
Easy and convenient. Truck was ready at 7 am as promised. Rental location rep needs to be sure to instruct renter to go online to check out the truck before leaving the lot.robert M.
Customer did not leave a comment.quanta D.
Customer did not leave a comment.Angela S.
the process to obtain the truck took longer than expected. I has provided all the information online when I booked the vehicle and felt I should have been able to get the truck without any delayRichard G.
Customer did not leave a comment.ANN F.
Very small and a lot of people outside begging for money and a lot of loitering.doug B.
Customer did not leave a comment.SHANICE B.
Customer did not leave a comment.cara K.
Inform the customer of the costs upfront INSTEAD OF after paymentVanessa M.
We had our reservation changed multiple times the day before our move, and we were not informed that the location we were most recently assigned to would be a local corner store. The only reason we found it was because we saw a couple Uhaul trucks in the parking lot. We did not feel comfortable leaving our car at the location which caused us to make an extra trip and use more mileage. The corner store owners did the best they could to help us but they did not have the information about our reservation so they had to get the information from us again. This caused a delay with meeting our movers. We were promised a discounted mileage rate from all the changes that were made to our reservation but we did not receive it. Also, the back door of the truck was constantly sticking making it difficult to close. Uhaul needs to do a much better job of communicating changes in reservations to their customers especially when the customer may be expecting to pick up their truck from a Uhaul center. Also, they need to maintain their fleet of trucks better to make sure rear doors are shutting properly. I have used Uhaul for multiple moves in the past, but after this experience my wife and I are seriously considering using another major moving company in the future.Grant H.
I needed to switch to a smaller truck in Atlanta and an employee did the switch for me. He was very helpful. In Savannah the attendant receiving the equipment was very cordial and the check-in was smooth. Thanks!Virgil T.
Customer did not leave a comment.PATRICIA M.