Received text saying I could self check out. On my way to work dropped off trailer before they opened. Attempted to use self check out. It wouldn't work. After several tries I called and talked to a representative who made a note that I dropped it off. She informed me that you can't use the self return portion of the website for trailers. So why send me a text which indicates I can. The trailer was returned in the same condition I received it in. No accidents, injuries, or damage.WILLIAM K.
Astoria Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff member was very helpful, he hooked up the trailer and made sure it was secure and lights were operating.Bruce P.
The 24/7 pick up was a hassle. I couldn't log in via the link given thru my email. I had to download the Uhaul app. Took almost 30 minutes to get checked in.Carey C.
El cliente no dejó un comentario.Barry W.
The truck had dried mud all over interior door, floors. The Guy didn't even ask for my Identification. Asked for a relative's info, which was odd, to say the least. I made the reservation online, the day before & he asked if my address changed... told me I had to rent for 24 hours then said I could bring it back same day... It was a very awkward situation all aroundSarah G.
El cliente no dejó un comentario.JAMES LEE D.
El cliente no dejó un comentario.Wendy W.
Excellent staff !PAM W.
El cliente no dejó un comentario.Bryan S.
We dropped off the truck and dolly together on the 21st, then received an email on the 25th that the dolly was just dropped off and had 3 days of late charges. Still in dispute.Faith D.
Great customer service - friendly and professional. The gas tank was full and the truck was ready on time. The online booking was easy. ¡Gracias!George W.
El cliente no dejó un comentario.Joshua M.
This process went smoother though it still makes you jump through hoops as you do everything yourself. The attendant at the location was more interested in eating his fast food than to assist me. Overall the people at U-Haul have been nice, professional and helpful but the self check in process will have me look to alternatives in the future.Stephane A.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.Wayne G.
El cliente no dejó un comentario.Thomas D.
The online return service did not work for us as we had no internet. The U-Haul people at both Eugene Oregon and Astoria Oregon are exceptional!Joseph F.
El cliente no dejó un comentario.BRANDY F.
El cliente no dejó un comentario.ronald T.
El cliente no dejó un comentario.Donna D.
No improvements needed. The equipment appeared new and in good condition. Staff was personable, friendly and professional. There were no hidden fees and overall a great experience. I'd use again. ThanksDean L.
El cliente no dejó un comentario.janet T.
Staff was very friendly and efficient. Definitely would rent again if need aroseThomas M.
Clerk hugely unhelpfulLAURA J.
Very good to deal with,thank youMarc D.
El cliente no dejó un comentario.Douglas K.
El cliente no dejó un comentario.Laurel S.
Now these people delibrately told me to report the other location and that they were really sorry they were really nice and welcoming and they were the good part of uhaul honestlyMichael D.
Answer the 800# everytime I call it says they are experiencing issues and hangs up.Joshua W.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Lori E.
The Uhaul Rep was helpful, friendly and professional.Jerry K.
Don't give out trailers with bald tires that go flat. Also, check the lights before sending people off. Also, wear a mask in that tiny office when someone walks in. We're in the muddle if a pandemic and I'm pretty sure it's the law.Ryan D.
The location is good, but the vehicles aren't cleaned. The staff is friendly and helpful.Tami C.
El cliente no dejó un comentario.jeff C.
El cliente no dejó un comentario.Kelly L.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.Matthew H.
A little help digging the trailer out of the hole it was in (muddy puddle) would have been nice. A warning that I'd need an extension cord to hook up the trailer since the connector is located half way up the tongue of the trailer. I noticed other units on the lit that already had the connector added....Wayne S.
El cliente no dejó un comentario.Patrick A.
Showed up 5 minutes before our appointment and did online check in so that the whole process would be quick and easy. Unfortunately still took over half an hour for the employee to just hand us our keys. He also forgot to give us the dolly we rented.Samuel D.
Clean, organized, and the attendant was very professional yet approachable.vincent C.
The trucks need to be returned FULL of gas. The truck I had was 1/2 empty. I had no idea of the gas mileage, so for my trip, I filled the tank. I only used 1/4 of a tank, so I left about $25 worth of gas in the truck. I'm angry about that. Rental cars require that the cars be returned full. If that were the case, I would have filled the tank back to full, which would be only 1/4 of a tank. Your policy is unfair to your customers.Andrew W.
Absolutely the best service!! The truck I rented was stalked with the equipment I needed and I completed my move stress free! Thank you U-haul !!sherry K.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Brad P.
El cliente no dejó un comentario.eric G.
I would have given an excellent rating had it not been for the four calls I made with no ring tone, or tone of any kind. Could have been a problem with my phone.ALLAN M.
Quick drop off. ??ROBERT K.
El cliente no dejó un comentario.Pamella B.
El cliente no dejó un comentario.james R.
Although the truck was returned the night before; so wasn't cleaned yet. It took no time at all to thoroughly clean, & disinfect the cab & get me on my way. The return was even faster. The truck was new and performed very well.Brian S.
In and out quickly!Richard W.
El cliente no dejó un comentario.Scott H.
Extremely helpful employee! Thanks again!Travis M.
El cliente no dejó un comentario.Peggy C.
El cliente no dejó un comentario.john K.
I would have liked to been able to take before photos. It looked like someone went missing in the van and I wanted to document. Plus there were a couple pieces of trash I wanted to document too. But there was nowhere to do that. Also, I didn't know I needed that much info in order to pick up the truck. I was trying to do it all while standing outside the office in the rain. And they kept saying no answer at the 2nd phone number. It was a tad frustrating bc why did they need to contact someone before I could get the van? I thought it was a backup.Patricia C.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Jared H.
El cliente no dejó un comentario.HOLLIE T.
El cliente no dejó un comentario.Michele N.
El cliente no dejó un comentario.Elizabeth C.
Happy guy. Left my c card, he contacted me. Very professional.Port O.
I had a great experience at this U-haul location. Would recommend this location.Thomas F.
see previou commentJames M.
Was advised that U-Haul had people under contract locally to offload van at a reasonable price, Price was far from reasonable and no one ever showed to offload!!! This false lead cost me dearly!James M.
El cliente no dejó un comentario.Charles L.
They switched me to a different rate when I drove100 miles over what I had originally thought. Saving me money! Thank you. Office guys friendly and helpful.ELAINE S.
Keep up the good work. I had entered the wrong dates for my rental and the location was still able to accomodateJamie T.
The printer to print out the contracts had been broken with no estimated repair date. Of the 3 car dollies (2 wheel), only 1 was in barely serviceable condition. The first one I was issued by the location was not in good working order. The office was a hole in the wall with no clear signage to point to the office. The office is typical for Astoria, but well below U-Haul standards across the USA. The U-Haul representative at the front desk was super helpful and polite. However, he had a broken right hand and no help. So while the guy was GREAT!!! I think this might reflect on management of the overall facility and leaving an injured employee with no help.Shawna E.
El cliente no dejó un comentario.Darla A.
Always a good experience renting here.Charles L.
Great service with a smileTim W.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Lendell Leroy C.
Ryan and Ken were great to work with! Quick and easy to rent and return. Thank you for making a stressful move easier to do with the rental of a box truck!Jeanette S.
Not a thing...you guys are great. ThanksJeff D.
Ken was great, very helpful!Kristin I.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.DENNIS H.
The staff at this location rules!Charles L.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.TOM M.
El cliente no dejó un comentario.Eric A.
I had some problems with the check in using my phone. I had two units under different contracts and the system wouldn't let me leave the first unit after checking it in. Call to customer service and it was taken care of easily. Great job.Robert K.
Wash the windows! Wash the Mirrors!noel W.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.Dennis N.
Easy drop off.SCOTT R.
Up north bussines more honestluis O.
El cliente no dejó un comentario.peggy M.
After dropping off with same amount of gas at pick up I was still charge for over 3 1/2 gallons of gas ! The guy was a smart mouth! I called spoke to the dust manager and he refunded the charge! I will not use them again I have used them twice and both times has been problemsbonnie R.
One worker tried twice to get manager to come out of the office to help us. I finally walked down to the office where the manager was sitting in his chair doing nothing. He never did come out of the office. Unhooking and parking was totally on us to do.Michael M.
I saw mixed results on Yelp but I ran with this location anyway as it was local. It was a great experience. Very helpful staff and very happy with everything. Highly recommend.Eric A.
El cliente no dejó un comentario.Jeffrey D.
Friendly and fast customer service. No improvement needed at this location!Tami C.
El cliente no dejó un comentario.tom M.
Not being able to get into the storage area after 5 pm was an issue.Jerrie R. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!