I was never told that the truck rate was calculated by milage and received a surprise invoice after I returned it.
JOHN L
Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)
549 Hamburg Ave
Astoria,
OR
97103
Services at this Location:
Contact Us
549 Hamburg AveAstoria, OR 97103
Services at this Location:
Office Hours
- Mon-Fri: 9 am–4:30 pm
- Sat-Sun: 10 am–2 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
LAUREN G- Rating:
- 2.0
I was charged for the 3rd time before I was told the amount and if it was ok.
Chris B- Rating:
- 1.0
, I want to present you a complaint or disagreement about a situation that is occurring with a reservation I have, below I explain in detail. On March 9th I made a reservation (number 73334040) in person at one of their offices, I booked a 10-foot truck, and a trailer, I will be moving out of the City, I made the plans in advance because I wanted to avoid setbacks. Yesterday I went to the same office where I made the reservation just to change the day I would pick up the truck, (it would no longer be Saturday, it would be Sunday) and the person in charge told me that it was fine, that there would be no problems, and later you send me a text message where you tell me that the place where I will pick up the truck is in another city, and the trailer will also be in another City, I immediately called the place where I made the reservation and the person tells me that the truck they had broke down and that they can only offer me a 15 foot truck, and that the trailer is not in this City but in another, I am really very worried I could not stop thinking about it, It has caused me a lot of stress for three reasons. If I made a reservation in advance because you notify me two days before my move of these changes, why did you not take my reservation seriously in advance. Secondly I made the reservation for a 10 foot truck because it is enough space to move my things, I understand that a truck can break down, however a 15 foot truck has a higher price than the 10 foot one, the 15 foot truck is heavier and consumes more fuel, Why should I have to pay for these excess expenses if it is not my responsibility that you do not have more 10-foot units? In addition to this, to pick up the trailer I have to travel to another city with the truck, and those additional miles were not budgeted for in my journey because the city where I was told the trailer is on the opposite side of where I will travel, in this case I will lose time, gas, money, and the excess miles will have to be paid by me? When is it not my fault that the truck and trailer I requested is not at the place where I originally made my reservation? Third, yesterday when I made the call with you, the person who answered me was very unprofessional, I am frustrated and very stressed, and this person behaved very rudely, I strongly asked him to help me and he just said that he could not do anything, the only solution that the means was to cancel the reservation if I was not satisfied, Do you think this is a real solution or a cheap and unprofessional excuse? Of course it is, I asked him to speak to his manager on duty and he denied me, saying that he was not available, really this situation has given me a lot of anxiety and stress, I hope they can give me a solution. Thank you
Omar G- Rating:
- 5.0
Nothing. I went to Seaside who didn't have a trailer available. They searched and made my reservation for one in Astoria. Great job for both dealers!
Lenard H- Rating:
- 5.0
Customer did not leave a comment.
Francis F- Rating:
- 5.0
First time renting a car transporter, he made it really easy and hooked it up to my truck for me. Then when he realized my car required a 6 pin plug instead of a 4-pin that the trailer required, he had the adapter in stock and hooked it all up! I was able to return the trailer a day early, after hours easily. The trailer was so easy to use, everything worked so perfectly, debating just to continue to rent in the future instead of buying our own!
Tiffany N- Rating:
- 5.0
Vehicle was clean, ready and full of fuel. Check in and return was easy and fast. A+
Kevin M- Rating:
- 5.0
Nothing, I had a much better experience than last time. Everyone was thorough with details and courteous. Fantastic time over all
Rachel S- Rating:
- 5.0
Very helpful, friendly, and straightforward service. Will definitely rent from here again when the need arises.
andres S- Rating:
- 5.0
These guys were awesome, very knowledgeable. I was in and out in just a few minutes and on my way. Thanks Astoria Mini Storage and u haul.
william w- Rating:
- 3.0
Customer did not leave a comment.
Chuck P- Rating:
- 5.0
Excellent,helpful staff, all I needed to do is pull away with the trailer I needed.
Scott R- Rating:
- 4.0
More trucks available for one way. Asked for a 26ft truck about a week in advance and was called the day before move day and they could only provide a 20ft. (When I say they I mean Uhaul) has nothing to do with the facility. I feel like I shouldn’t have been able to reserve a truck if they already knew I couldn’t have it… so that was extremely disappointing.. The Uhaul location was great. Friendly. And made the transaction painless.
AMANDA J- Rating:
- 3.0
Customer did not leave a comment.
Thomas B- Rating:
- 5.0
Customer did not leave a comment.
Abby S- Rating:
- 3.0
I don’t feel like they really care about customers
Serval T- Rating:
- 5.0
I can't think of anything.
curt d- Rating:
- 3.0
Everything was great until my storage unit was broken into. I got the unit for a family member who was suddenly moving to this area unexpectedly and was very happy to find that Astoria Storage was the only place around that had unit’s available. If you rent an outside unit …. it’s fair game for anyone to break in as there are no cameras or fencing to prevent anyone from coming in or out.Someone was able to cut the lock on my storage ….. go inside … shut the door back down and have all night to open and go through every box in my storage. The place is clean… the people are nice …. the price for the storage was normal …… the problem is ….. your belongings are not safe. Good Luck !!!
MICHAEL B | Overall Experience- Rating:
- 4.0
The crew I interacted with at Astoria Mini Storage got me all checked in with courtesy and efficiency, we're polite and helpful the following day, and my equipment was clean, inspected, fueled and ready. The app is confusing and has glitches; better to work with these humans in person.
Nicole P- Rating:
- 5.0
Customer did not leave a comment.
Michael D- Rating:
- 4.0
Customer did not leave a comment.
Scott O- Rating:
- 1.0
UHAUL is incapable of following federal and state law permitting active duty military personnel to rent equipment with an expired driver's license when presented with a valid military ID.
WESLEY G- Rating:
- 3.0
This was, by far, the worst experience I’ve ever had. The app didn’t work, and made this an absolutely horrible mess!
Susan M- Rating:
- 1.0
Office opened 15 minutes late. Told I needed to hook up the trailer myself—although older gentleman did come by and help me—which I appreciated. Trailer tails lights didn’t work on one side of trailer.
James K- Rating:
- 4.0
Tom was extremely kind and helpful. He helped me switch vehicles from the one I reserved to one that better suited my needs. He asked about all my packing needs, I declined, but it was kind. He walked me to the truck, and waited while I verified the licence plate in the text I received. He was patient while I checked the gas level and helped me see where it showed on the paperwork he had given me. Wonderful personal service!!! The only thing I can say, is that the passenger seats weren't completely clean. There was dried mud on them, but the rest was clean. Thanks to Tom for making this easy!
Amy G- Rating:
- 4.0
The 10' truck I rented for the day had a noticeably worn suspension system and did not ride well. The e-notification on the dahs indicated constantly 'service needed soon' for the suspension.
Scott R- Rating:
- 5.0
Very helpful, informative, friendly, competent service.
Russell P- Rating:
- 5.0
Great customer service! Thank you!
Mary P- Rating:
- 4.0
Customer did not leave a comment.
Dianna L- Rating:
- 5.0
Customer did not leave a comment.
Dennis H- Rating:
- 3.0
No "after hours" pickups, most recent rental had 2 problems. (No right rear turn signal/brake light and TPMS fault.) Terrible mobile signal at site, and no clear markings of a usable wifi network. Only u-haul retailer in 15 mile radius, so few other options - better off going to Gearhart unless, they don't have what you need. Staff is friendly to "most" people.
THOMAS B- Rating:
- 5.0
Self Drop Off should be easier to access from main webpage, but everything else was a breeze. All equipment was functional and picking it up was simple.
James J- Rating:
- 4.0
Level the parking area so trucks are not parked in large puddles.
Larry B- Rating:
- 4.0
Customer did not leave a comment.
Doris B- Rating:
- 4.0
Customer did not leave a comment.
Jamey B- Rating:
- 5.0
Plenty of room to drop off the truck. The employee working the desk was helpful and completed check in for me since I had no cell service to complete it remotely myself.
Scott M- Rating:
- 5.0
Another superb experience.
Renee B- Rating:
- 5.0
Terrific in every measurable way.
Philip B- Rating:
- 5.0
Great customer service
Lloyd A- Rating:
- 5.0
Everything was excellent Bill is a true professional😊
Curtis D- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER F- Rating:
- 5.0
Fast check in, modern van, easy to drop off
Amanda S- Rating:
- 5.0
Customer did not leave a comment.
Jodi A- Rating:
- 4.0
Customer did not leave a comment.
Lawrence R- Rating:
- 3.0
There was dried spilled pop on the passenger side dashboard. My boyfriend set his hat up there and noticed it and his hat got dirty/sticky.
sara r- Rating:
- 5.0
Customer did not leave a comment.
JUDITH G- Rating:
- 5.0
Bill at the front desk was extremely helpful and kind at check in. The manager that checked me in with the truck was equally pleasant to deal with. I will continue being a regular customer at the Hamburg Ave location.
Rachael H- Rating:
- 5.0
Customer did not leave a comment.
Robert W- Rating:
- 5.0
Great location and great service. Super efficient.
Christopher K- Rating:
- 5.0
Courteous, knowledgeable employees and excellent equipment!
DONALD R- Rating:
- 3.0
Staff cannot arrive at the scheduled pickup time for multiple customers and expect to get everyone out the door on time.
John H- Rating:
- 5.0
Customer did not leave a comment.
jim T- Rating:
- 5.0
No need for improvement!
Michael B- Rating:
- 5.0
Customer did not leave a comment.
Catherine B- Rating:
- 5.0
The man who rented to us was very kind and helpful. This was especially nice because it was a difficult time for our family
Charlie D- Rating:
- 4.0
All was well. Thank you
Anna M- Rating:
- 3.0
Customer did not leave a comment.
Denise M- Rating:
- 5.0
I cannot add anything to my experience. Tom, the service person was exceptional in his service and in his demeanor. I'll be back!
Michelle B- Rating:
- 5.0
Nothing agent was extremely helpful and very nice great experience thank you!
Ray M- Rating:
- 5.0
Customer did not leave a comment.
Dennis H- Rating:
- 3.0
Customer did not leave a comment.
Aaron J- Rating:
- 5.0
Customer did not leave a comment.
barbara E- Rating:
- 5.0
The milage was a bit more than I thought but with gas prices it was okay. The person who helps was just fantastic...
chere c- Rating:
- 3.0
Customer did not leave a comment.
James L- Rating:
- 3.0
No issues with drop off using the online return. Key return box is clearly visible on premise. Quick and easy. Kind of run down location hence 3 stars, but felt safe and the parking area was large and easy to drive into even with a large 26’ truck.
Jordan l- Rating:
- 4.0
Customer did not leave a comment.
James L- Rating:
- 5.0
Customer did not leave a comment.
ADAM V- Rating:
- 5.0
The gentleman there is super. I have dealt with him before and he is patient and very supportive. I highly recommend Warrenton.
Jaqui R- Rating:
- 5.0
I was amazed with the prices compared to other storage places. Thank you. If I ever need storage again , I will be back.
Elizabeth H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Suzanne J- Rating:
- 3.0
Customer did not leave a comment.
Jackson R- Rating:
- 2.0
Fix check out process. The operator could not use system. Could not take a picture of driver license. Ran credit card and said he emailed me the receipt. This of course was not done as it’s part of the return process.
kelly v- Rating:
- 5.0
Customer did not leave a comment.
CAROL S- Rating:
- 5.0
Customer did not leave a comment.
David M- Rating:
- 5.0
Customer did not leave a comment.
Kevin M- Rating:
- 5.0
Customer did not leave a comment.
Mel Z- Rating:
- 5.0
Customer did not leave a comment.
Mark G- Rating:
- 1.0
Aside from the painfully slow checkout process at their office, Uhaul was unable to provide the vehicle that I had reserved. The clerk checked my in at the office and after entering all of the required contact and payment information for the contract I was informed that the vehicle was not available for a one-way trip - only local trips - as I was being handed the key to the truck. Since no other similar sized trucks were available I chose a larger truck as a replacement. Once again, after entering all of the required contact and payment information for the contract I was informed that the vehicle was not available for a one-way trip - only local trips - as I was being handed the key to the replacement truck. After selecting a smaller truck rental I was finally able to complete the data entry for the contract, again, and leave with the vehicle. I have never experienced such a degree of slowness and disorganization at a Uhaul facility I can understand difficulties in obtaining certain equipment at specific locations but once a reservation is placed I do expect Uhaul to provide the agreed upon product at the specified date and time. I am not eager to repeat business with Uhaul again if you cannot provide the services that I select when I place a reservation.
Robert A- Rating:
- 4.0
Everything was covered.
Sandy P- Rating:
- 5.0
Customer did not leave a comment.
Brent B- Rating:
- 5.0
Customer did not leave a comment.
BILLIE W- Rating:
- 4.0
Service was friendly and efficient.
Scott H- Rating:
- 5.0
Customer did not leave a comment.
Michael T- Rating:
- 3.0
Customer did not leave a comment.
SHAWN W- Rating:
- 5.0
Great service in every respect!
Howard C- Rating:
- 5.0
Free 😄
Rochelle J- Rating:
- 5.0
Customer did not leave a comment.
Jerry K- Rating:
- 3.0
Customer did not leave a comment.
Amy S- Rating:
- 3.0
The man who gave me the keys was friendly, but not super accurate with his knowledge. He lead us to believe we could return it anywhere with no penalty and had us returning in a location that was incorrect. I’m every so thankful for the woman who helped me on the phone while I was in Port Angeles trying to return the Uhaul.
Janelle W- Rating:
- 5.0
Very friendly
FRITZ H- Rating:
- 5.0
The web site ran me through several pages of add-ons to complete the online reservation. Was aggravating as I didn't need/want any of it. An link to escape that would be nice. The staff was great 😊
Kevin M- Rating:
- 5.0
Great service overall. I was in and out on pickup and return in a few minutes.
Steven C- Rating:
- 4.0
Customer did not leave a comment.
Scott B- Rating:
- 5.0
Great service , will use again.
Marsha A- Rating:
- 5.0
nothing....It was smooth
Chuck W- Rating:
- 5.0
Fix the large pothole as you turn in to U-Haul driveway. Everyone was very courteous and prompt. Will definitely be a return customer. Thanks
Susan M- Rating:
- 3.0
Lighting around the building is needed. Also please look at numbering the actual units. We could not find the unit when we first got it and had to be shown. Guy at that time said "we don't number them due to the tweekers". That made me very iffy on renting from you. I did and had the place almost a year. No issues with my unit. But heard others were broken into. This could easily be changed with better lighting and cameras around. Would also be nice if someone worked on Sundays so renting a U-Haul could be available. With the cost of the units this should be more then doable.
Jennie F | Overall Experience- Rating:
- 3.0
Make sure it's swept out, fix all the pot holes in the road going in and out of your business, make sure people know they need a lock or some type of bolt to ensure the trailer doesn't pop open.
Cynthia P- Rating:
- 5.0
Customer did not leave a comment.
Dale C- Rating:
- 4.0
For drop off it was not clear where I could park the van. I had to park in an area that was kind of muddy. I hope I did fine. Signs on the wall were good instructions on how to do the drop off with the key. Thank you
Diana G- Rating:
- 5.0
Customer did not leave a comment.
William R- Rating:
- 5.0
Customer did not leave a comment.
Scott H- Rating:
- 5.0
Notice of 20% rent increase dated 1/27/22. My rent due on the 4th or 5th of each month. I had not yet received notice of increase on 2/5/22 when I had to drive down there to make a payment because your phone system did not work. Drove to facility to pay $75 rent, only to find out it was $90 per month. Bad business practices. Good riddance!
BRADLEY G | Overall Experience- Rating:
- 5.0
When we moved out the staff didn’t properly move us out . The result was that we were charged for a month of usage when we didn’t use it
Anthony L | Overall Experience- Rating:
- 5.0
Well after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . Thank you
LINDA W | Overall Experience- Rating:
- 3.0
Not being able to get into the storage area after 5 pm was an issue.
Jerrie R | Overall Experience- Rating:
- 3.0
Hi, I have an indoor unit at another U Haul closer to my residence, and was able to work out storing my vehicle with them. That way I only make 1 payment, to one place. I appreciate the $6.95 refund.
Privacy R | First ImpressionsAdditional Services at this Location
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