Customer Reviews for Assertive Paint Works and Collision
(U-Haul Neighborhood Dealer)

152 reviews

515 W Plaquemine St   Jennings, LA 70546

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

515 W Plaquemine St
Jennings, LA 70546

Services at this Location:

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph Hardy 
Rating:
5.0

Customer did not leave a comment.

Susan Reed 
Rating:
5.0

Customer did not leave a comment.

Chris Gallow 
Rating:
5.0

The only complaint I have is that the truck shifts really hard the RPM goes up to 4000 and the check engine light is on.

STAYCE MURO 
Rating:
3.0

Customer did not leave a comment.

christine miller 
Rating:
5.0

I would never recommend uhaul

Amanda Jones 
Rating:
1.0

I did not go into the location as it was closed. However, my experiance with the app to turn in the truck was horrible. I had to call customer service to help me and they did not know what they was doing it took me over an hour just to get the app to work and then it did not allow me to upload the picture. Please do better with the app and the knowledge of the customer service. I did not have an hour to waste trying to turn in something I paid money to rent. Also, it is not my job to do that. I will not use Uhaul again. My experience with the Alexandria location was horrible also. I called to rent a truck and was quoted one price and when I got to the location it was totally different. The only explanation they gave was that the call center messed up. I do believe that I was overcharged for the rental by the clerk at the Alexandria branch. Horrible experience at the Alexandria location and Horrible experience turning in at the Jennings location. The Biloxi location was the best.

monique hicks 
Rating:
5.0

Customer did not leave a comment.

osborn gooden 
Rating:
5.0

They even backed the trailer in for me with a smile as it was between another trailer and a ditch

ROBERT CAGNON 
Rating:
5.0

No improvement needed

Elaine Kebodeaux 
Rating:
3.0

This location is trying to charge me an extra day when in fact I turned it in 2 hours early

Tamara Davis 
Rating:
3.0

Customer did not leave a comment.

Twilla Cutrer 
Rating:
5.0

Customer did not leave a comment.

Tiffany Bailey 
Rating:
3.0

Assure that the truck reserved is not blocked in by other vehicles. Luckily, I had an agent on the phone (after holding for 20 minutes), about another reservation issue, who was able to give me the correct code to unlock the truck that was blocking me in. The coded lock on the rear door of the truck was difficult to unlock.

Christopher Achee 
Rating:
5.0

Customer did not leave a comment.

DAiraka Neal 
Rating:
4.0

Customer did not leave a comment.

Christian Istre 
Rating:
5.0

Customer did not leave a comment.

Mark Johnston 
Rating:
5.0

Customer did not leave a comment.

Damien Julian 
Rating:
5.0

Customer did not leave a comment.

Dusty Myers 
Rating:
5.0

Customer did not leave a comment.

effie lasalle 
Rating:
2.0

Customer service and roadside assistance could not help at all. We got 10 miles maybe from the pick up location and the dolly straps weren’t working properly and we had a flat tire. I called roadside assistance and they told me I needed to call a towing company. All in all, I’m just gonna be honest. I will absolutely go to you guys competitor next time.

Jessica Navarre 
Rating:
3.0

Customer did not leave a comment.

BRYANT HOWZE 
Rating:
5.0

Customer did not leave a comment.

EDDIE ISTRE 
Rating:
5.0

They were very helpful, friendly.

tonja allison 
Rating:
5.0

Customer did not leave a comment.

Thomas Hubble 
Rating:
5.0

Customer did not leave a comment.

Chad Woods 
Rating:
3.0

Customer did not leave a comment.

James Jarvis 
Rating:
5.0

It was good

Jerry Doucet 
Rating:
5.0

Refund down payments faster

hubert wiltz 
Rating:
5.0

Customer did not leave a comment.

Georgetta Holland 
Rating:
3.0

Customer did not leave a comment.

bill reese 
Rating:
5.0

Customer did not leave a comment.

TRUDY WILSON 
Rating:
5.0

Customer did not leave a comment.

DAVILYNN MENDOZA-BARRAGAN 
Rating:
5.0

Customer did not leave a comment.

Jeremy Ambrose 
Rating:
5.0

Fast, friendly and professional!

Philip LeGros 
Rating:
5.0

Customer did not leave a comment.

David Edwards 
Rating:
5.0

Customer did not leave a comment.

joanne munez 
Rating:
4.0

I needed a 5X8 trailer and there wasn’t one in southwest Louisiana. I had to get a 6X12 of course it cost extra, and I only filled the floor. But…..

Chuck Norwood 
Rating:
5.0

This location with Amanda was the ONLY location in Southern Louisiana that was able to help me after the reservation system failed to reserve a trailer for me at the original location 50 miles away. Amanda did a wonderful job and was very helpful.

Edmund Bandas 
Rating:
1.0

Equipment and pickup location required adding 100 miles to get the truck after reserving a truck weeks ahead of time. Horrible service. Remote pick up took forever in 100 degree weather in a weed infested lot.

Marcus Schmitz 
Rating:
4.0

Customer did not leave a comment.

Michelle Bourgeois 
Rating:
4.0

Customer did not leave a comment.

James Bushnell 
Rating:
3.0

Location was very easy to pull into and the staff were friendly and helpful

Marcie Nelson 
Rating:
1.0

I have used Uhaul 3 times in the past 2 years to move out of state & this was by far the worst experience I have ever had. First, I reserved the uhaul almost a week in advance. Someone was supposed to call me by Saturday at 6PM to confirm. I never received the phone call. I tried reaching out to customer service Saturday & was on hold for 45 minutes, transferred several times, & then hung up on before I could speak to anyone. Second, I get to the first pick up location on Sunday to get the uhaul & trailer, the place is closed. I was supposed to pick up the uhaul at 10AM, was on the phone with 4 different people & no one could really assist me. I have two small children & we needed to be out of our house by a certain time on Sunday; which we couldn’t be & we ended up having to pay our landlord additional money for not being out. I finally received a call around 12PM & he told me he could reserve the truck & trailer for me to do an after hours pick up but, it was at two different locations. Which at that point, I had to do what I had to do because, we were supposed to be on the road by 2PM. Thirdly, I get to the pick up location for the truck & the trucks are blocked in by another truck. Finally find the truck that’s reserved for me, get in & it’s on E; 0 miles. I had to use a gallon jug to go get gas & pour it in the truck before I could ever leave the parking lot. I also, had to drive from Jennings to Lafayette to get the trailer. That was an extra gas expense that I wasn’t prepared for. So, a trip that was only supposed to cost me around $130 in gas ended up costing me $200. The truck was disgusting & smelled like an ashtray. There was dirt & dried mud everywhere inside. I had to sweep the back out before I could even load our belongings. I definitely would not recommend!

Maygan Brasseaux 
Rating:
1.0

Customer did not leave a comment.

Brett Gotte 
Rating:
3.0

Customer did not leave a comment.

Joseph Shamp 
Rating:
3.0

Two weekends in a row I was diverted to almost 50 miles from the original location the rental scheduled to be picked up. This imposed an additional 1.5 hours and more miles. Niort all equipment was provided which had been reserved.

Mark Miller 
Rating:
5.0

Exceptional service!! Thank you Natalie for all your help!!

Joe DeGregorio 
Rating:
1.0

There was nobody there to speak to. It wasn't in a great area of town We had to sit there for 1 1/2 hours due to internet problems. We called the customer service line and we're put on hold for 45 minutes. I think anyone calling the line with a reservation pick up problem should be placed on another line to be tended to sooner. It was absolutely ridiculous!! We drove from another state to be on time and we got screwed!! No customer service!! Customers don't matter to this company!! It's all about U-haul making money!! We should've gotten a discount.

Rudolph Malphrus  
Rating:
5.0

Customer did not leave a comment.

DANA HOFFPAUIR 
Rating:
5.0

Customer did not leave a comment.

Homero Cant 
Rating:
2.0

Allow pickups to be handled via phone call if necessary. We spent an hour and a half trying to go through the pickup process and chatting with 5-6 different agents on the website live chat with unresponsive service/internet access. A phone call could have made it go much smoother.

Devin Plunkett 
Rating:
4.0

Customer did not leave a comment.

DEAN PHILLIPS 
Rating:
2.0

A Jennings pickup and drop-off was requested for both rentals in one week. Received a text saying there was nothing available. Had to pick up in Gaudian for the first and Lake Charles first the second. Returned the second rental to the Jennings location and 5 trucks (2 being the size I requested) just sitting on the lot. Having to go out of town for both rentals was costly and time consuming. I felt taken advantage of and misled because i was made to pay more due to the company telling me there was no rentals available in the location available, then leaving this was not true.

KIMBERLY BLAIR 
Rating:
5.0

Customer did not leave a comment.

KENNETH YAMAT 
Rating:
4.0

Customer did not leave a comment.

John Sitzman 
Rating:
5.0

Great service!!!

Kori Myers 
Rating:
2.0

Place was closed I didn’t feel safe there at night

MIRANDA GRADNIGO 
Rating:
5.0

Customer did not leave a comment.

Moises Gonzalez 
Rating:
3.0

While I was at the drop off location on time. Due to the personnel having trouble with the software for someone in front of me it took them a long time to get that person checked in. Then someone came in after me who wanted to make a payment. They said it wouldn't take long to take care of that person, which it didn't, however then they checked me in LATE and I was charged an extra day. I have been refunded for that but I had to chat with the main UHaul office to get that straightened out.

john collard 
Rating:
5.0

Customer did not leave a comment.

TIFFANY ANDERSON 
Rating:
1.0

I could not return truck due to a hurricane. I protected the truck by putting it in a building during storm. When the roads were opened I returned the truck only to be charged for extra days. Very poor decision....

GERALD COLWART 
Rating:
1.0

This location has extra charges I didn’t understand. As they had my debit card, they sent copy of bill before I had chance to approve It. Please compare the price I paid at location I picked up truck and the prices I was charged at drop off location. Barbara Kowalski

barbara kowalski 
Rating:
3.0

Customer did not leave a comment.

Christopher Lawrence 
Rating:
5.0

Customer did not leave a comment.

FRANSESCA HURT 
Rating:
4.0

Customer did not leave a comment.

CURT BOWERS 
Rating:
5.0

Not sure dropped off after hours. But the location was easy to find and clean and easy to park at and the drop box was easy to find.

TAMMIE LEE 
Rating:
5.0

The website didn't work well for pickup or drop off. Thankfully drop off was during business hours and the lady behind the counter was great! She was able to check me in immediately and take care of everything. Thanks!!

DOUGLAS FONTENOT 
Rating:
3.0

Customer did not leave a comment.

Joyce Granger 
Rating:
1.0

Customer did not leave a comment.

Kory Fontenot 
Rating:
5.0

Customer did not leave a comment.

Angela Guillotte 
Rating:
5.0

Customer did not leave a comment.

HEATHER LANTZ 
Rating:
5.0

Loved the courtesy

CHAD OBRIEN 
Rating:
5.0

He was great. Service was quick.

PATRICIA HILL 
Rating:
4.0

No additional comments

Anthony Trauth 
Rating:
5.0

Customer did not leave a comment.

Lawrence Iding 
Rating:
5.0

The self-checkin web site was a nightmare and ultimately did not function. The local facility and their personnel were outstanding.

Doug Fontenot 
Rating:
1.0

Customer did not leave a comment.

TAYLOR CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Bryan ONeal 
Rating:
5.0

Nice and very helpful

Katie Touchet 
Rating:
4.0

Customer did not leave a comment.

JOHN DELOME 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SEAL 
Rating:
5.0

Customer did not leave a comment.

John Tarasiewicz 
Rating:
2.0

Customer did not leave a comment.

RAYMOND BROWN 
Rating:
5.0

Customer did not leave a comment.

Aniesha Hubbard 
Rating:
5.0

The local rental guy in Jennings, La. is so much better than the location in Lake Charles.

Alvin Daigle 
Rating:
5.0

Customer did not leave a comment.

MONA ISTRE 
Rating:
5.0

Made Reservations on line ...EASY .....was on time for pick up ...EASY .....trailer was KEPT properly ....EASY ..and Return was Easy ....thank You UHAUL.... Jeff

Jeffrey Helms 
Rating:
5.0

Customer did not leave a comment.

TWANITA PRUDHOMME 
Rating:
5.0

Customer did not leave a comment.

Ray Mcghee 
Rating:
5.0

Brian was amazing and we appreciate his professionalism and compassion so much! We are Hurricane Laura victims and Brian was a bright spot in our day. Thanks so much!

KAY SONNIER 
Rating:
5.0

Customer did not leave a comment.

Kyle Hendrickson 
Rating:
3.0

he charged me for the insurance even though i didn't want it. I didn't realize he had charged it to me until after i arrived home.

David LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Kevin Barnes 
Rating:
5.0

Customer did not leave a comment.

Josh Ardoin 
Rating:
5.0

Very find courteous & helpful.

Lydia Breaux 
Rating:
5.0

Customer did not leave a comment.

David Schwellinger 
Rating:
5.0

Customer did not leave a comment.

Bryan ONeal 
Rating:
5.0

Customer did not leave a comment.

Megan Scarberry 
Rating:
5.0

I would not recommend u haul, pick up and drop off both said "we don't clean these tucks"" ???????

ken lejeune 
No reviews have been submitted for this location.

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