Customer Reviews for Aspen Motel
(U-Haul Neighborhood Dealer)

83 reviews

3720 MT Hwy 200 E   Missoula, MT 59802
(Across from Oles in East Missoula)

(406) 721-1830

Office Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 7 pm

Services at this Location:

Contact Us

(406) 721-1830

3720 MT Hwy 200 E
Missoula, MT 59802
(Across from Oles in East Missoula)

Services at this Location:

Office Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 7 pm
No photos available
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Overall good experience.

Rebecca Casteel 
Rating:
4.0

The representative was very knowledgeable, but the computer system he was using was giving him issues.

Jeffrey Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Wayne Rodgers 
Rating:
5.0

James was excellent to work with… easy going and helpful. .

Dan Torti 
Rating:
5.0

Customer did not leave a comment.

Benjamin Moore 
Rating:
5.0

The customer service was so good I was so Impressed

Melissa Schurman 
Rating:
5.0

Customer did not leave a comment.

Rob Partain 
Rating:
4.0

There was no one there. Had to have the motel employee call the uhaul people. Could not contact them for several minutes.

Douglas Kinne 
Rating:
5.0

Customer did not leave a comment.

Carmel Batman 
Rating:
5.0

Great group.of guys! Very friendly and made the drop off very easy and quick

Trent Drinkwalter 
Rating:
5.0

Nothing to improve this location has the cleanest place and customer service it’s better than any other U-Haul the guys will go the extra mile for customers and they actually return calls I rent U-Haul every week and this one it’s a 5 star

PEDRO CASTELLANOS 
Rating:
5.0

Ryan was extremely kind and helpful.

Gabrielle Shulman 
Rating:
5.0

Customer did not leave a comment.

Caroline Atterstrom 
Rating:
5.0

Ryan was so very helpful and everything went so smoothly!! Easy access and more than accommodating!

Brian Sheridan 
Rating:
5.0

I didn’t use the miles that we estimated and would hope I get a refund of some kind. I was way under 20 miles

Mark Crowe 
Rating:
4.0

Customer did not leave a comment.

KELLY CASTLEBERRY 
Rating:
5.0

Customer did not leave a comment.

Clark Taylor 
Rating:
5.0

Customer did not leave a comment.

Lindsey Fisher 
Rating:
3.0

The drop off site was convenient but the app would not allow me to complete my transaction. Had to call the U-Haul line to check in my U-Haul.

Todd Olson 
Rating:
5.0

Went out of the way to make everything easy, very friendly

Rudi Mauldin 
Rating:
4.0

Friendly folks. Fast service.

Harry Egeland 
Rating:
4.0

Customer did not leave a comment.

Paul Carmichael 
Rating:
5.0

Great customer service!

Amy Paden 
Rating:
3.0

Service was OK. Communication was good so just keep it open,

James Cook 
Rating:
5.0

Customer did not leave a comment.

Lauren Marino 
Rating:
4.0

Accommodated my needs returning the equipment, very helpful after 4 days in the truck.

Paul Carmichael 
Rating:
3.0

Customer did not leave a comment.

James Volpe 
Rating:
4.0

Very smooth pick up and a personal text beforehand to confirm my pick up. Excellent location to the freeway. Highly recommend.

Gail Knerr 
Rating:
5.0

Customer did not leave a comment.

Megan Campbell 
Rating:
5.0

Ryan was the best. Easy to work.

Puanani Wevers 
Rating:
5.0

Great customer service at this location

Karrie Rich 
Rating:
5.0

These guys are on it! Thankyou!

Ben Dewert 
Rating:
5.0

Awesome Location and easy to find.

Jason Bennett 
Rating:
4.0

Customer did not leave a comment.

Reece Carman 
Rating:
5.0

I have used various Uhauls over the years. Little big trucks and trailers just about everything in between. This was one of the best experiences both pick up and drop off. The equipment was clean and solid, people were friendly and helpful and cost was very reasonable. Good job everyone! Ray

stan conrad 
Rating:
4.0

Customer did not leave a comment.

Tim Anderson 
Rating:
5.0

Customer did not leave a comment.

Janice Fitts 
Rating:
2.0

Our location was moved from in Missoula to East Missoula. We live in Florence. This added another 30 miles round trip. Also the trailer had 3 inches of snow on it. The person in East Msla said we could drop it off to the Strand uhaul, but when we tried, they said no. It is what it is, right?

Susan Burton 
Rating:
3.0

The mobile process for pick up and drop off is not that great. Clunky and non responsive at times. Only works on safari (not chrome). Sorta a pain and would prefer a human.

Meggan Quigley 
Rating:
5.0

Very nice folks at the rental office. Highly recommended!!

Travis Munden 
Rating:
5.0

Customer did not leave a comment.

Trevor Buhler 
Rating:
5.0

Very friendly people- I would rent from them again and recommend their business to others.

Lacey Reinhardt 
Rating:
5.0

Nothing. The customer service is fantastic! Thank you again!

Tiffany Snook 
Rating:
5.0

Not much to say. This is small drop-off location at a motel. They handled the drop off well and I was on my way quickly.

Paul Samollow 
Rating:
5.0

Customer did not leave a comment.

Bill Robnett 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wall 
Rating:
5.0

Customer did not leave a comment.

Dustin Hardin 
Rating:
5.0

A great place to go U haul. Top notch people.

Raymond Clampitt 
Rating:
5.0

Great experience, The U-Haul representative was first class, explained Auto transport details, provided All the Help I Needed, A Most Pleasant Experience, I Will Rent again from This Franchise Dealer, excellent Professional People Skills.

JIM CHITTICK 
Rating:
4.0

Customer did not leave a comment.

John Moore 
Rating:
4.0

Ryan was the only person who works with your company in this entire move who was easy/ pleasant to work with

ALI PELLETIER 
Rating:
3.0

My only recommendation would be to call and speak with the manager of the hotel. She was very helpful in giving us direction and guidance when dropping off our rental equipment.

Madison Minnoe 
Rating:
5.0

Customer did not leave a comment.

John Dvorak 
Rating:
5.0

Staff was incredibly friendly and helpful, very accommodating on a short timeline.

Levi Olson 
Rating:
5.0

Above and beyond my expectations . I will be recommending this location to my friends and family .

Shawn Russell 
Rating:
5.0

I forgot his name, but the person who helped us was so so helpful and kind :)

Ivy Morris 
Rating:
4.0

Customer did not leave a comment.

Dawn Decker 
Rating:
4.0

Customer did not leave a comment.

Dawn Decker 
Rating:
5.0

It was unclear that there would be a human to assist with the drop off. I knew I would need some help and was very pleased to see someone there after I pulled in. It would have relieved a lot of stress to know this in advance.

susan reeser 
Rating:
2.0

There were lots of hiccups with the 24/7 reservation process. I would do it again if I absolutely had to, but if you’re looking for convenience just go to an actual uhaul store.

Erin O'Leary 
Rating:
5.0

Customer did not leave a comment.

Charles Jenner 
Rating:
5.0

Customer did not leave a comment.

Latasha Fitzgerald 
Rating:
4.0

Customer did not leave a comment.

DAVID PRATTER 
Rating:
5.0

Customer did not leave a comment.

Pat Tsunemori 
Rating:
5.0

Customer did not leave a comment.

stan hogsett 
Rating:
5.0

My experience was great except for an older woman who kept harassing me. She kept telling me I could not take the uhaul without the owners permission even though I told her repeatedly that I had chosen the online check in option. I ended up telling her the owner could contact me with any problems before leaving with the truck. I recommend to the owner that you let her know that customers can check in online for the future.

Cheyenne Watts 
Rating:
5.0

I showed up late and was treated great anyways. Awesome.

Rylan Carey 
Rating:
1.0

The keys got locked in uhaul ...so uhaul charged my card afterward for damage. and locking the keys in uhaul....so for keeping the uhaul safe and locking it up cause I didn't know what went on at night where this place was at.... I got penalized.....

cory campbell 
Rating:
5.0

Customer did not leave a comment.

Susan Baker 
Rating:
5.0

What a great experience! Ryan was great, really helped me out and the location is clean and neat. I will be coming back there in the future. Thanks!

robert watson 
Rating:
5.0

Customer did not leave a comment.

DEAN MOGSTAD 
Rating:
5.0

Customer did not leave a comment.

Patrick Williamson 
Rating:
5.0

Very friendly and professional. A much more personal experience than at some of the larger locations.

elizabeth cleminshaw 
Rating:
5.0

Customer did not leave a comment.

Brett Rigler 
Rating:
5.0

You cannot improve on perfection!

John Matthews 
Rating:
5.0

Ryan was very professional and accommodating.

Richard Palmersheim 
Rating:
5.0

Customer did not leave a comment.

JANET SHAW 
Rating:
5.0

Very friendly and helpful. Pick-up was easy, seamless, and fast.

Jon Rodin 
Rating:
5.0

Customer did not leave a comment.

Bill Allison 
Rating:
5.0

Customer did not leave a comment.

Tamara Kindred 
Rating:
5.0

Quick and easy

Martin Blair 
Rating:
5.0

Customer did not leave a comment.

Muyad Abozaid 
Rating:
5.0

Customer did not leave a comment.

Jeff Sandholm 
No reviews have been submitted for this location.

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