Great customer service. Overall good experience.
Rebecca Casteel
Customer Reviews for Aspen Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was very knowledgeable, but the computer system he was using was giving him issues.
Jeffrey ZimmermanJames was excellent to work with… easy going and helpful. .
Dan TortiThe customer service was so good I was so Impressed
Melissa SchurmanThere was no one there. Had to have the motel employee call the uhaul people. Could not contact them for several minutes.
Douglas KinneGreat group.of guys! Very friendly and made the drop off very easy and quick
Trent DrinkwalterNothing to improve this location has the cleanest place and customer service it’s better than any other U-Haul the guys will go the extra mile for customers and they actually return calls I rent U-Haul every week and this one it’s a 5 star
PEDRO CASTELLANOSRyan was extremely kind and helpful.
Gabrielle ShulmanRyan was so very helpful and everything went so smoothly!! Easy access and more than accommodating!
Brian SheridanI didn’t use the miles that we estimated and would hope I get a refund of some kind. I was way under 20 miles
Mark CroweThe drop off site was convenient but the app would not allow me to complete my transaction. Had to call the U-Haul line to check in my U-Haul.
Todd OlsonWent out of the way to make everything easy, very friendly
Rudi MauldinFriendly folks. Fast service.
Harry EgelandGreat customer service!
Amy PadenService was OK. Communication was good so just keep it open,
James CookAccommodated my needs returning the equipment, very helpful after 4 days in the truck.
Paul CarmichaelVery smooth pick up and a personal text beforehand to confirm my pick up. Excellent location to the freeway. Highly recommend.
Gail KnerrRyan was the best. Easy to work.
Puanani WeversGreat customer service at this location
Karrie RichThese guys are on it! Thankyou!
Ben DewertAwesome Location and easy to find.
Jason BennettI have used various Uhauls over the years. Little big trucks and trailers just about everything in between. This was one of the best experiences both pick up and drop off. The equipment was clean and solid, people were friendly and helpful and cost was very reasonable. Good job everyone! Ray
stan conradOur location was moved from in Missoula to East Missoula. We live in Florence. This added another 30 miles round trip. Also the trailer had 3 inches of snow on it. The person in East Msla said we could drop it off to the Strand uhaul, but when we tried, they said no. It is what it is, right?
Susan BurtonThe mobile process for pick up and drop off is not that great. Clunky and non responsive at times. Only works on safari (not chrome). Sorta a pain and would prefer a human.
Meggan QuigleyVery nice folks at the rental office. Highly recommended!!
Travis MundenVery friendly people- I would rent from them again and recommend their business to others.
Lacey ReinhardtNothing. The customer service is fantastic! Thank you again!
Tiffany SnookNot much to say. This is small drop-off location at a motel. They handled the drop off well and I was on my way quickly.
Paul SamollowA great place to go U haul. Top notch people.
Raymond ClampittGreat experience, The U-Haul representative was first class, explained Auto transport details, provided All the Help I Needed, A Most Pleasant Experience, I Will Rent again from This Franchise Dealer, excellent Professional People Skills.
JIM CHITTICKRyan was the only person who works with your company in this entire move who was easy/ pleasant to work with
ALI PELLETIERMy only recommendation would be to call and speak with the manager of the hotel. She was very helpful in giving us direction and guidance when dropping off our rental equipment.
Madison MinnoeStaff was incredibly friendly and helpful, very accommodating on a short timeline.
Levi OlsonAbove and beyond my expectations . I will be recommending this location to my friends and family .
Shawn RussellI forgot his name, but the person who helped us was so so helpful and kind :)
Ivy MorrisIt was unclear that there would be a human to assist with the drop off. I knew I would need some help and was very pleased to see someone there after I pulled in. It would have relieved a lot of stress to know this in advance.
susan reeserThere were lots of hiccups with the 24/7 reservation process. I would do it again if I absolutely had to, but if you’re looking for convenience just go to an actual uhaul store.
Erin O'LearyMy experience was great except for an older woman who kept harassing me. She kept telling me I could not take the uhaul without the owners permission even though I told her repeatedly that I had chosen the online check in option. I ended up telling her the owner could contact me with any problems before leaving with the truck. I recommend to the owner that you let her know that customers can check in online for the future.
Cheyenne WattsI showed up late and was treated great anyways. Awesome.
Rylan CareyThe keys got locked in uhaul ...so uhaul charged my card afterward for damage. and locking the keys in uhaul....so for keeping the uhaul safe and locking it up cause I didn't know what went on at night where this place was at.... I got penalized.....
cory campbellWhat a great experience! Ryan was great, really helped me out and the location is clean and neat. I will be coming back there in the future. Thanks!
robert watsonVery friendly and professional. A much more personal experience than at some of the larger locations.
elizabeth cleminshawYou cannot improve on perfection!
John MatthewsRyan was very professional and accommodating.
Richard PalmersheimVery friendly and helpful. Pick-up was easy, seamless, and fast.
Jon RodinQuick and easy
Martin Blair