Customer Reviews for ASN Petroleum Inc
(U-Haul Neighborhood Dealer)

Clasificación:

5.0

Thanks to Chris for Check In, good job.

Clasificación:

3.0

Make sure the pick up mileage is correct before the truck is rented again. The truck had 4720 miles...when I got to the drop off point, 98 miles away their records showed the mileage at pick up location as 4072! It's a simple reversal of numbers but could have been a costly error for me.

Clasificación:

3.0

That vehicle made a very loud noise apparently hadn't been checked out after the last user cause it was really loud I was reluctant to go very far with it fortunately I only had a short trip

Clasificación:

3.0

Counter person was great but the place of business was very dirty and there was a hypodermic needle on ground by the fuel pumps.

Clasificación:

2.0

Location of keys unknown and took long time to find them. They were in drop box and no one able to go check due to service station being busy.

Clasificación:

2.0

Quicker billing and processing of returned trucks.

Clasificación:

5.0

It wasn't not clean or anything but there was garbage left in it and some sort of rag or something...no big deal but worth mentioning

Clasificación:

1.0

The trick was filthy and we had to clean it before using it. The location has three trucks and no one to support us.

Clasificación:

5.0

I always get great service, no matter which Green Bay location I go to!!

Clasificación:

1.0

Employee had no training and no idea how to complete the trailer pickup. The trailer was dirty, smelled of urine, and leaked. There was no opportunity to do an equipment check prior to picking up the trailer

Clasificación:

1.0

They gave us someone else's invoice/contract and were very slow.

Clasificación:

3.0

For my purpose it didn't make sense to have me rent a truck from a gas station, when I also needed storage. I made the reservation online, and you would think it would make it convenient ( truck and storage all at the same facility). The gas station couldn't see our storage reservation and sent us to the wrong place. Not her fault, but when we found out it was the wrong place ( and we're paying by the mile mind you) a little extra service goes a long way especially when you are equally distanced in between 2 uhaul storage places. She could have called or TOLD us there are 2. The first storage didn't have our reservation, and didn't have the size unit we needed. The young guy there was very knowledgeable and helpful but had to send us to the other storage down the road. They, too, did not have my reservation, but were able to accommodate my needs and made the process smooth. I think my overall frustration was that the online process was almost pointless which is not good, especially for people unfamiliar with the area, the phone numbers went to a Motel 6 (she said nothing about uhaul when answering the phone and knew nothing about any trucks or what was available), rhe other numbers we called received no answer or way to leave a message. For such a large company that's been around for years, you would expect better.

Clasificación:

2.0

Not easy to back in with a ton of cars getting gas

Clasificación:

2.0

Both min U Haul location and gas station U haul locations on the same street...very confusing.

Clasificación:

1.0

I was charged for damage to the truck that I did not do. A bill was sent without even calling me and talking about it. Service was poor and the app did not work. Had to go into the gas station to rent the truck. Attendant was repeating back by credit card number, loudly with other customers there. Very disappointing.

Clasificación:

1.0

The attendant at the U-Haul/BP Station did not know UHaul's software program, he struggled with it had to call another location to figure it out. It took close to an hour to pick up the rental. While waiting at the counter while the attendant struggled with the U Haul software, the attendant stopped working on getting me check out and took care of other gas station patrons. Towards the end of his phone call with another U Haul location to help get me check out, 3 or 4 patrons were waiting to pay for gas or in store purchases. They were getting upset he was on the phone and not checking them out. I had told the patrons that were waiting he was almost done and one of the patrons threaten me, call me several vulgar names. I will never pick up at that location EVER again.

Clasificación:

2.0

Person checking me out was running the BP gas station and convenience store by himself pick up took a long time I would do on line check in next time for this location Location was changed at the last minute and I'm not sure how that happened